Walker Roofing Company

It went very well

Extremely well.

I Mentioned coupon on phone and they refused to honor unless roof was replaced. Look elsewhere.

We got the bid from Walker roofing in October 2007. We chose Walker Roofing even though they were $1000 more expensive than our insurance quote and other bidders just because they were supposed to have an excellent reputation. We also paid in cash the total bill in October 2007 thinking we would get all the work done before the snow came. Between October 2007 and November 2007, the Walker Roofing sales representative that gave us the bid and took our money left the company. After a little sorting out of who the new contacts were, they came out and installed the new roof on November 21, 2007 but they did not complete the rest of the work until July 2008 and it wasn't until August 11, 2008 that they finally came back and installed the last exhaust pipe on the roof. They did not clean up after themselves very well, they did not return calls promptly, they submitted another estimate to our insurance company for $14,000 worth of work when it was only supposed to be an additional $2,000 to wrap a few extra windows. They contract out their work to others and thus one section of the company doesn't seem to know what the other one is doing. Overall, this was a very disappointing, time-consuming, expensive endeavor. Our roof looks great, our fascia and soffits are adequate. Walker Roofing definitely does NOT live up to the hype in the advertisements.

My original reason for contacting this company was to repair a small flat roof connected to the main roof. I called several roofing companies, and this was the first one that would work on flat roofs. I contracted with them to do the repairs, and they did a temporary fix that would hold until they could finish the job. Before the work could be scheduled, the rest of the roof was damaged by hail. They came back and gave me an estimate for roof replacement that was close (actually slightly under) the adjuster's estimate. They did all the work in two days. They gave me plenty of notice and were punctual, professional, and responsive to my calls. I'm very pleased with their work.

They came out three times because it took them that many trips to diagnose the problem. Everything else was wonderful. They were very responsive, but I wish they could have found the problem the first time out, but it could have been because of the way my home was built.

They did a good job. On time, fair price, good workmanship and a great contact person is Rob McKenzie. Terrific person to work with.

The company was there when they said they would be there. There was a small problem with material but the company worked with us and it was resolved immediately so the work could continue. They were efficient and cleaned up after the job was completed.

We concluded that we didn't like dealing with a salesman (their son in training), who didn't know his product as well as the others who bid.

They were very responsive at a time when many roofers weren't. They didn't come prepared. They had to ask to borrow our skill saw. My husband had to touch up in the attic. They didn't replace the chimney cap that they were suppose to. They did, however, quote us on our roof and when they showed up and saw it was such a steep grade, they didn't charge us extra.

We are still in the estimate stage (large job). Experience so far very good.

Paperwork was all in order. Blaine Massee spent a couple hours with us working the estimate. The invoice was the same amount as estimated. All paperwork was given to us and well-documented beforehand, so we knew exactly what to expect. Tom called ahead to schedule the roofing job and dumpster delivery and all went smoothly. Tom was prompt at returning our calls with questions. Workers showed up on the scheduled day to do the roofing and appeared to know their job well. Cleanup was very tidy. The workers took care when installing the shingles around the gutters and cleaning up the yard. The only complaint we had was that none of the workers spoke English, so we couldn't ask questions about the roofing project to ensure everything was being done correctly. In fact, the workers needed to come back after the install to replace one facia board which could have been resolved on the day of install if we could have communicated what needed to be done to someone. Otherwise, no problems arose.

AFTER I TOOK OFF WORK TO MEET THE COST ESTIMATOR FROM WALKER AT MY HOME, HE DID NOT SHOW UP FOR OUR AGREED UPON APPOINTMENT. I CALLED THE MAIN OFFICE BACK AND SET UP ANOTHER APPOINTMENT FOR THE UPCOMING SATURDAY. AGAIN, THE ESTIMATOR FAILED TO SHOW UP AND DID NOT ANSWER HIS CELL PHONE. I RECEIVED A CALL THE FOLLOWING MONDAY MORNING DIRECTLY FROM THE ESTIMATOR. HE APOLOGIZED FOR MISSING THE APPOINTMENTS AND SUGGESTED WE SET UP ANOTHER ONE. (WE RESPECTFULLY DECLINED)ON THE POSITIVE SIDE, THE OFFICE STAFF WAS FRIENDLY.

THEY ARE VERY FAST. THEY HAD THE GARAGE ROOF TORN OFF AND REPLACED WITHIN AN HOUR AND FIFTEEN MINUTES. THEY ARE VERY FRIENDLY, PROMPT, AND THEY DO VERY GOOD WORK. THEIR CREW IS VERY POLITE, EVEN THOUGH THEY ALL MAY NOT SPEAK ENGLISH. THEIR PRICING IS VERY REASONABLE. WE ALSO USED THEM TO REPLACE THE ROOF ON OUR HOME A COUPLE OF YEARS AGO, AND AT THAT TIME THEY WERE VERY HONEST AND SAID WE COULD PROBABLY GET A COUPLE MORE YEARS OUT OF OUR GARAGE ROOF.

CHOSE WALKER BECAUSE THEY HAD DONE OUR NORTH HALF WHEN WE MOVED IN 9 YRS AGO, THEY COULD MATCH THE COLOR OF THE OTHER HALF AND BECAUSE OF GREG, WHO CAME OUT AND GAVE ESTIMATES. HE WAS EXTREMELY HELPFUL AND PATIENT - COMING OUT MULTIPLE TIMES OVER TWO YEARS TO UPDATE ESTIMATES AFTER HELPING US DO A QUICK REPAIR WHEN WE DIDN'T HAVE THE CASH FOR THE WHOLE PROJECT. HE EVEN CHEERFULLY GAVE ESTIMATES ON ADDITIONAL WORK (GARAGE, ETC.) BUT DID NOT TALK US INTO PAYING FOR THINGS WE COULD DO OURSELVES. THE WORK CREW WAS FRIENDLY, EFFICIENT AND PROFESSIONAL WITH 10 GUYS TAKING SHIFTS. THANKS, EVERYONE!

THE SALESPERSON WAS PROFESSIONAL, KNOWLEDGEABLE, AND POLITE. HE WAS ABLE TO WORK AROUND MY CHILDREN, WHICH WAS A PLUS. WE ARE STILL GETTING ESTIMATES FOR THE WINDOWS (WE'RE NOT IN A HURRY!) AND ARE STILL CONSIDERING HIS BID AT THE TIME THIS IS BEING WRITTEN. HIS ESTIMATE WAS MAILED TO US PROMPTLY IN A FORMAT WE UNDERSTOOD.

IT WAS A TERRIBLE EXPERIENCE. ON MULTIPLE OCCASIONS, AFTER ACCEPTING THEIR QUOTE, THEY PROMISED TO COME ON A SCHEDULED DAY AND DID NOT SHOW UP. THEN, AFTER WE DESCRIBED OUR FRUSTRATION, THEY TOLD US THAT THEY WOULD NO LONGER DO IT FOR THE AGREED UPON PRICE BECAUSE IT WAS NOW TOO COLD TO USE THE MATERIALS IN THE QUOTE. THEY 'GRACIOUSLY' AGREED TO LET US OUT OF THE CONTRACT AND TRIED TO MAKE US BELIEVE THIS WAS THE ONLY OPTION. THANKFULLY, I TOOK A CLASS IN CONTRACT LAW IN MY FIRST YEAR OF LAW SCHOOL AND WAS ABLE TO EXPLAIN THAT IT WAS TOO COLD BECAUSE THEY CONTINUALLY MADE APPOINTMENTS AND DID NOT SHOW UP (WITHOUT EVER EXPLAINING, I SHOULD ADD) AND THAT THEY WERE CONTRACTUALLY BOUND TO DO THE PROJECT FOR THE PRICE UPON WHICH WE AGREED. I TOLD THEM WE WOULD FIND ANOTHER ROOFER, BUT THEY WOULD BE LIABLE FOR ANY EXTRA CHARGES AND FOR ANY DAMAGE THAT OCCURRED IN THE MEANTIME FROM WATER OR ICE. THEY QUICKLY AGREED TO DO IT FOR THE ORIGINAL COST. IT WAS VERY TIME-CONSUMING AND UPSETTING.

THEY WERE PUNCTUAL AND DID THEIR WORK IN A TIMELY FASHION.

GREAT, PUNCTUAL, RESPONSIBLE. THE PRICE WAS A LITTLE HIGH FOR A 20 MINUTE JOB, BUT HE DID WELL.

A REAL PERSON ANSWERED THEIR PHONE, SCHEDULED AN APPOINTMENT FOR THE NEXT DAY, AND FIXED MY ROOF. THE TWO WORKERS WERE COURTEOUS AND PROFESSIONAL. I WAS QUOTED THE HOURLY RATE ON THE PHONE AND TOLD HOW LONG A JOB LIKE MINE USUALLY TAKES; THE FINAL PRICE WAS IN LINE WITH THE QUOTE. I WAS VERY PLEASED.

COMPANY DID MINOR REPAIRS TO MY ROOF TO FIX LEAKS AND MISSING SHINGLES. THE GUY WHO GAVE ME THE QUOTE DID A VERY THOROUGH AND INFORMATIVE JOB OF EVALUATING THE CONDITION OF THE ROOF. HE PRESENTED A NUMBER OF OPTIONS AND DISCUSSED PROS, CONS, AND PRICES OF EACH. I APPRECIATED THE FACT THAT HE DIDN'T TRY AND SELL ME A NEW ROOF OR UNNECESSARY WORK (LIKE MANY OF THE OTHER COMPANIES) WHEN ALL I NEEDED WAS SOME REPAIRS. THE PRICE WAS A LITTLE ON THE HIGH SIDE, BUT THE QUALITY OF THE WORK WAS VERY GOOD AND THEY LEFT NO MESS AT ALL.

WHEN REMOVING SNOW, THEY DID NOT DO WHAT I CONSIDER TO BE AN ADEQUATE JOB. I ENDED UP FINISHING THE JOB WITH A LADDER AND ROOF RAKE. I SHOULD NOT HAVE HAD TO DO THAT. WHEN THEY ARRIVED TO STEAM OFF THE ICE, THEIR EQUIPMENT FAILED, BUT THEY TRIED TO CHARGE ME FOR THE TIME. AT OVER $200 PER HOUR, THAT IS UNPROFESSIONAL.

I HAVE NOTHING TO COMPARE RELATIVE TO PRICE. I NEEDED HELP AND THEY WERE VERY RESPONSIVE. THEY CAME WHEN PROMISED, CLEANED UP AND IT DOESN''T RAIN INSIDE THE HOUSE ANY MORE!!

ONLY PROBLEM WAS THE SCHEDULE. I WAS SCHEDULED FOR A PARTICULAR WEEK. HAD TO CALL AND PROMPT THEM; WORK WAS COMPLETED ON A FRIDAY. ID HIRE THEM AGAIN, BUT NEXT TIME WILL INCLUDE THE SCHEDULE DATE ON THE CONTRACT.

NOT THE CHEAPEST BID, BUT LOWER THAN MOST. INSTALLED A QUALITY, GOOD-LOOKING ROOF. RIGABERTO, THE CREW FOREMAN, CONSCIENTIOUSLY SUPERVISED ALL OF THE WORK. THE CREW WORKED FROM VERY EARLY UNTIL LATE INTO THE EVENING TO FINISH THE JOB IN LESS THAN THREE DAYS. RIGABERTO PROMPTLY REPLACED A CRACKED WINDOW PANE CAUSED BY FALLING DEBRIS FROM THE ROOF.