Snelling Heating Cooling Electrical

ESTIMATOR SHOWED UP ON TIME AND WAS PROFESSIONAL. ALTHOUGH I DID NOT SELECT SNELLING FOR THE JOB, THEY WERE IN THE RUNNING AND I MADE MY SELECTION BASED ON BRAND AVAILABILITY, NOT ON THIS PARTICULAR COMPANY'S REPUTATION OR CONDUCT - THE COMPETITION WAS TOUGH.

THE SALESMAN VISITED TWICE AND ARRIVED PROMPTLY EACH TIME. ALTHOUGH I DID MY OWN RESEARCH AND HAD A GOOD IDEA OF WHAT I WANTED, THE SALESMAN DID NOT PUSH ANYTHING ON ME. MY OLD CENTRAL AIR CONDITIONING SYSTEM WAS 24 YEARS OLD AND HAD 24,000 BTUS OF COOLING CAPACITY. BASED ON MY RESEARCH AND THEIR EXPERIENCE, WE DECIDED TO INCREASE THE SIZE OF THE NEW SYSTEM TO 30,000 BTUS. THE INSTALLER ARRIVED ON SCHEDULE AND THE INSTALLATION WENT SMOOTHLY, LASTING ABOUT FOUR HOURS. THE NEW SYSTEM HAS BEEN WORKING WELL AND I HAVE NO COMPLAINTS. OVERALL, A VERY GOOD EXPERIENCE.

ARRIVED ON TIME. WORKED CAREFULLY AND THOROUGHLY. RESPONSIVE TO MY REQUESTS FOR INFO. SUGGESTED SIMPLE REPAIR TO IMPROVE EFFICIENCY AND RELIABILITY. (OCT 2004)

THE SERVICE WAS VERY GOOD, PARTLY BECAUSE WE ARE CONSIDERED ''CUSTOMERS'' (WE PURCHASED OUR A/C UNIT FROM THEM 7 YEARS AGO). WE HAVE ALWAYS FOUND THEM TO BE PROMPT AND PROFESSIONAL AND PLEASANT TO DEAL WITH.

THE FIRST MEETING WAS GREAT. THE REPRESENTATIVE CAME IN AND WE HAD A THOROUGH DISCUSSION ABOUT MY FURNACE AND HOW IT MIGHT BEST BE REPLACED. I HAVE AN OLDER HOUSE SO I UNDERSTAND THERE ARE ADDITIONAL CONSIDERATIONS RE DUCTWORK, ETC. AND I APPRECIATED THE TIME HE TOOK TO REVIEW OPTIONS AND TAKE MEASUREMENTS. I WAS TO HAVE RECEIVED AN ESTIMATE WITHIN A WEEK. I RECEIVED NOTHING. WHEN I CALLED THEM ABOUT TWO WEEKS AFTER THAT, THEY HAD NO RECORD OF THE VISIT. ABOUT TWO WEEKS LATER, THE REPRESENTATIVE WHO HAD COME TO MY HOUSE CALLED AND APOLOGIZED FOR NOT SENDING THE ESTIMATE. HE SAID IT HAD GOTTEN LOST AND THAT I WOULD HAVE IT WITHIN THE WEEK. IT HAS BEEN MONTHS AND I STILL HAVE NOT RECEIVED THE ESTIMATE.

NEVER RETURNED MY 2 PHONE CALLS OVER 2 WEEKS. BOTH TIMES I WAS PROMISED A RESPONSE WITHIN A DAY OR TWO. I WAS TRYING REALLY HARD TO GIVE THEM A SHOT AT MY BUSINESS SINCE OUR OLD FURNACE WAS FROM THEM, BUT I'M NOT GOING TO TRY A THIRD TIME WHEN THERE ARE LOTS OF OTHER COMPANIES HAPPY TO GIVE ME ESTIMATES.

WE HAVE ALWAYS HAD GOOD EXPERIENCES WITH THIS COMPANY AND WOULD HIGHLY RECOMMEND THEM.

THE GUY WAS NICE. HE HAD TO COME OUT TWICE AND HE DID NOT CHARGE ME FOR THE SECOND SERVICE CALL.

I'D CALL THEM AGAIN WITHOUT HESITATION.

REFERRED US WHEN WE HAD A QUESTION OUTSIDE OF HIS AREA OF EXPERTISE.

TIM CAME TO BLOW OUT THE VENTS, BUT HE DISCOVERED A CRACK IN THE HEATING SYSTEM THAT WAS LEAKING C02. SO, WE HAD TO REPLACE THE FURNACE, WHICH WAS 25 YEARS OLD ANYWAY, SO IT WAS DUE. TIM, BILL AND ONE OTHER GUY DID A GREAT JOB, EXTRA SPECIAL SERVICE ALL THE WAY. THEY HAD TO DO A LOT OF EXTRA WORK ON THE HOUSE BECAUSE EVERYTHING WAS WAY BELOW CODE, SO ALL THAT WAS INCLUDED IN THE PRICE. THE LINER IN THE CHIMNEY NEEDED TO BE REPLACED, ETC. TIM CAME ALMOST EVERY DAY UNTIL EVERYTHING WAS JUST RIGHT. ONE OF THE WATER TAPS STOPPED WORKING FOR SOME REASON WHEN THEY TURNED OFF THE MAIN, AND TIM AND BILL MADE SURE IT WAS WORKING BEFORE THEY LEFT THAT DAY. TIM ALSO MADE RECOMMENDATIONS FOR OTHER WORK THAT MAY NEED TO BE DONE IN OTHER AREAS LIKE THE WASHER/DRYER VENTING SYSTEM, ETC. HE ANSWERED EVERY QUESTION WE HAD IN GREAT DETAIL AND GOT OUR O.K. ON EVERYTHING HE WAS DOING. WE HAVE A GREAT NEW FURNACE AND WILL NEVER USE ANYBODY ELSE!

NEIL DID A GENERAL CHECK OF THE FURNACE AND USED A HOSE FROM THE WASHER TO GET WATER TO THE BOILER TO GET THE UPSTAIRS RADIATORS WORKING. EXPLAINED THE LIKELY PROBLEM WAS A BLOCKAGE FROM THE NEW WATER HEATER TO THE FURNACE BOILER AND RECOMMENDED GETTING A PLUMBER IN TO FIX IT. IT WAS A RAINY DAY AND HE VOLUNTEERED TO COME IN THE BACK DOOR TO AVOID TRACKING IN MUD. ALSO MENTIONED SOME SPILLING FROM AN OVERFLOW TANK THAT HE HAD CLEANED UP (I COULD BARELY TELL THERE WAS A STAIN). ALSO CALLED BEFORE ARRIVING TO CONFIRM APPOINTMENT.

VERY FRIENDLY AND GOOD WORKERS. I WILL CONTINUE TO USE THIS COMPANY FOR MY HEATING NEEDS.

SERVICE WAS QUICKLY COMPLETED AND THE SPECIALIST MADE HELPFUL SUGGESTIONS ABOUT IMPROVING THE EFFICIENCY OF MY HEATING. PRICE WAS LESS THAN I EXPECTED.

I FELT AS IF I WAS JUST ANOTHER PESKY JOB. PUBLIC RELATIONS COULD USE IMPROVEMENT, ALONG WITH PRICES.

PROMPT, PROFESSIONAL, CONSCIENTIOUS, BUT EXPENSIVE. THE PRICE FOR THIS SERVICE HAS RISEN SIGNIFICANTLY SINCE THE LAST TIME THE SAME WORK WAS DONE FOUR YEARS AGO. THE PRICE THEN WAS $111 AND NOW IT'S $245. NEXT TIME I MAY SHOP AROUND TO SEE IF ANOTHER COMPANY HAS A BETTER PRICE.

WE WANTED A COMPANY LICENSED BY THE CITY OF SAINT PAUL, WHICH THIS COMPANY WAS. I APPRECIATED THAT THEY CAME QUICKLY AFTER I CALLED AND DID AN ESTIMATE, AND THEY CAME THE NEXT DAY AND DID THE WORK. (OTHER COMPANIES HAD SAID THEY WOULD COME TO DO AN ESTIMATE BUT DIDN'T SHOW UP. IT WAS ''TOO SMALL A JOB'' FOR THEM AND THEY DIDN'T WANT TO BOTHER.) THIS COMPANY WAS VERY PROFESSIONAL AND TIMELY.

I CALLED THIS COMPANY IN THE MORNING AND THEY WERE ABLE TO SERVICE MY AIR CONDITIONER THAT AFTERNOON. THE TECH WAS VERY POLITE AND ANSWERED MY MANY, MANY QUESTIONS WHILE I WATCHED HIM SERVICE THE A/C.

VERY PROFESSIONAL, I WAS HAPPY WITH THEIR SERVICE, VERY THOROUGH, COURTEOUS, RESPECTFUL, AND GOOD CLEAN UP.

I CALLED THEM AT NOON, AND BY 3:30 IT WAS COMPLETELY FIXED. AND THIS WAS ON A FRIDAY AFTERNOON! I WAS TOTALLY AMAZED!!!

MY BOILER WENT OUT EARLY SATURDAY MORNING. I CALLED SNELLING AT NOON, THE REPAIR PERSON, JORY, SAID HE WOULD BE OUT ABOUT THREE. HE GOT THERE AT FOUR, DIAGNOSED THE PROBLEM WITH THE BOILER, REPLACED THE FAULTY PART, SHOWED ME BASIC MAINTENANCE, AND FINISHED UP IN 45 MINUTES. JORY WAS PERSONABLE AND PROFESSIONAL IN EVERY WAY. COSTS WERE REASONABLE, ESPECIALLY CONSIDERING IT WAS AN EMERGENCY WEEKEND CALL. I WON'T HESITATE TO USE THEM AGAIN.

COMPANY REPRESENTATIVE WAS PUNCTUAL, SWIFT, AND ANSWERED QUESTIONS COMPLETELY.

THEY DID GOOD WORK AND WERE VERY KNOWLEDGEABLE.

WORKMAN CAME OUT THE SAME DAY WE CALLED. $69 DIAGNOSTIC FEE, BUT I BELIEVE THIS IS FAIRLY STANDARD. WORKED FOR ALMOST TWO HOURS TO FIX THE PROBLEM AND CHARGED A TOTAL OF $110. PROBLEM RECURRED THE NEXT DAY. WORKMAN CAME BACK OUT RIGHT AWAY, THINKING THE PILOT ASSEMBLY NEEDED REPLACING. MANAGED TO FIX THE PILOT WITHOUT REPLACEMENT AND WITH NO EXTRA CHARGE. VERY FRIENDLY, POLITE, AND PROFESSIONAL. HIGHLY RECOMMENDED!

ONCE THE SERVICE REP ARRIVED, SERVICE WAS AWESOME. VERY NICE, TOOK THE TIME TO EXPLAIN HOW THE FURNACE WORKED AND WHAT NEEDED TO BE DONE ON AN ANNUAL BASIS. SEEMED VERY COMPETENT. THE OFFICE WAS NOT STRONG ON SCHEDULING, THE APPOINTMENT WAS MUCH LATER THAN I EXPECTED AND NO ONE CALLED TO NOTIFY ME. BUT THEY WERE VERY NICE AND APOLOGETIC WHEN I CALLED THEM TO CHECK.