Sela Roofing & Remodeling

I WENT WITH SELA DESPITE HIGHER PRICES TO GET THE PROJECT DONE QUICKER WITH LARGER CREWS. WORKED WITH A LOT OF DIFFERENT PEOPLE, BUT EVERYONE WAS PROFESSIONAL AND RESPONSIVE. I CALLED TO HAVE MORE CLEAN-UP DONE AFTER THE PROJECT WAS DONE AND THEY WERE OUT 2 HRS LATER. THE COST ENDED UP BEING $1000 HIGHER FROM NEEDING FIBER GLASS BOARDS UNDERNEATH DUE TO POOR STRUCTURE. IT MIGHT HAVE BEEN BETTER TO JUST GET A NEW ONE CAR GARAGE BUILT GIVEN THE PRICE? WHO KNOWS.

THE HOUSE IS OVER 100 YEARS OLD AND THE ROOF IS VERY COMPLICATED. THEY DID AN OUTSTANDING JOB WITH FLASHING AND EXPERTLY REPLACED WOODEN SHAKES WHERE NEEDED. VERY HAPPY WITH JOB. THE CREW WORKED UNDER VERY BAD CONDITIONS, SNOW, ICE, COLD TEMPERATURES.

THEIR BID WAS 3-4 TIMES WHAT OTHER COMPANIES WERE ESTIMATING, AND SEEMED TO BE 'OVERKILL' FOR WHAT I NEEDED. THEY SEEMED PERFECTLY COMPETENT, POLITE AND HELPFUL, BUT THEIR PRICE WAS JUST TOO HIGH.

HE WAS NICE AND SEEMED LIKE SOMEONE I COULD WORK WITH. A REAL CAN DO ATTITUDE. FOOLED ME! HE SAID HE WOULD HAVE THE WRITTEN ESTIMATE IN THE MAIL FOR ME. SOUNDED LIKE HE WAS GOING TO WRITE IT UP BY THE NEXT DAY AND GET IT IN THE MAIL. FAST FORWARD, TWO WEEKS GO BY AND I HAVE NO MAIL OR PHONE CALLS. I THOUGHT, DID SOMETHING HAPPEN TO THE GUY? DID I MISUNDERSTAND? SO I CALLED AND LEFT A MESSAGE ON HIS VOICE MAIL. NO REPLY. A WEEK LATER I CALLED AGAIN AND LEFT ANOTHER MESSAGE. ALSO LEFT A MESSAGE ON HIS 'ASSISTANT'S' VOICE MAIL. TWO DAYS LATER I GET A VOICE MAIL THAT SAYS, CALLING BACK TO SEE WHAT WE CAN WORK OUT FOR YOU FROM THE ASSISTANT. HE THEN SAID THAT HE WAS GOING TO LUNCH AND WOULD BE BACK AT 1:30. I COULD CALL HIM BACK THEN. WHOA! WHAT?! I COULD TRY TO REACH HIM, CROSSED THEM OFF MY LIST, FAST.

SELA WAS CLOSE TO THE HIGHEST BID, BUT SEEMED THE MOST COMPETENT, PROFESSIONAL, AND HAD A GOOD REPUTATION. WE HAVEN'T REGRETTED OUR DECISION. THEY DID BEAUTIFUL WORK, WERE VERY PROFESSIONAL AND CLEANED. I WOULD HIGHLY RECOMMEND SELA AND WOULD MOST CERTAINLY USE THEM AGAIN.

THIS COMPANY IS HORRIBLE TO DEAL WITH. THEY DID A HORRIBLE JOB ON THE ROOF. DOZENS OF SHINGLES WERE UNEVEN DO TO RAISED NAILS AND IT TOOK A LOT OF CALLS TO GET THEM OUT TO FIX IT. MOST OF THE TIME THEY DO NOT RETURN THE CALLS. WITH A LOT OF PERSISTENCE I DID GET THEM OUT TWICE TO FIX THINGS, BUT I AM STILL UNHAPPY WITH THE WORK. THERE ARE AREAS THAT ARE UNEVEN, WHICH THEY CLAIM IS BECAUSE OF WARPED BOARDS UNDERNEATH. THE BOARDS SHOULD HAVE BEEN REPLACED BEFORE THEY PUT THE NEW ROOF ON. IT TOOK ANOTHER 3 MONTHS FOR THEM TO PICK UP THEIR SIGN. I HAD TO THREATEN TO THROW IT IN THE GARBAGE TO GET THEM TO PICK IT UP. SAVE YOURSELF A LOT OF TROUBLE AND CALL SOMEONE ELSE. I WOULDN''T RECOMMEND THIS COMPANY IN ANY WAY, AND WILL NEVER USE THEM AGAIN!

I HAD A TERRIBLE EXPERIENCE WITH THIS CONTRACTOR. THE SALESMAN MISLED US AND THEN WROTE UP THE CONTRACT INCORRECTLY. THEY DID NOT SHOW UP TO DO THE WORK WHEN PROMISED. I WAS TOLD 3 DAYS IN A ROW THAT THEY WOULD BE OUT THE NEXT DAY. WHEN THE WORKERS FINALLY SHOWED UP, THEY WERE COMPLETELY DISRESPECTFUL OF MY PROPERTY AND MY NEIGHBORS. THEY PLAYED LOUD MUSIC, LEFT TRASH IN THE YARD AND DAMAGED MY PROPERTY. NO ONE FROM SELA EVER CAME OUT TO CHECK ON THE WORK OR TO SUPERVISE THEIR EMPLOYEES. WE HAD TO DO IT FOR THEM. AT THE END OF THE WORK, THEY ADDED $800.00 WORTH OF ADDITIONAL CHARGES TO THE TOTAL QUOTED, EVEN THOUGH THEY HAD TOLD ME THAT THEY WOULD DO THE WORK FOR THE AMOUNT NEGOTIATED UP FRONT WITH THE INSURANCE COMPANY. I WOULD NEVER HIRE THESE PEOPLE AGAIN.

VERY RESPONSIVE & PROFESSIONAL; PUNCTUAL; CLEANED UP PROPERTY AFTER COMPLETION

THIS IS A LARGE AND WELL-KNOWN COMPANY

ROOFERS DID A GOOD JOB ON THE ROOF ITSELF, THOUGH VERY BAD JOB OF SPLICING IN FACIA BOARDS. CARPENTERS DID A GOOD JOB ON DORMERS AND SOFFIT REPLACEMENT. PRODUCTION PEOPLE IN OFFICE, BY AND LARGE, DIFFICULT TO REACH, SLOW IN RETURNING CALLS AND RATHER EVASIVE. I DO NOT RECOMMEND SELA AND ACTUALLY FEEL LIKE A VICTIM AFTER THE EXPERIENCE OF HAVING THEM DO THE WORK.

THEY DID IT IN SUCH A WAY THAT IT WAS VERY CLEAN. GOT THE JOB DONE IN THE TIME SAID AND THE CLEAN UP WAS EXCELLENT. CANNOT SAY ENOUGH GOOD THINGS ABOUT THEM!

AN INCREDIBLY AGGRAVATING AND DISGUSTING EXPERIENCE. I HAVE NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE FROM ANY OF THE CONTRACTORS I HAVE WORKED WITH. IN SHORT, ONCE THE CONTRACT WAS SIGNED, THEY REFUSED TO SHOW UP WHEN THEY SAID THEY WOULD AND WE HAD TO CALL & E-MAIL NUMEROUS TIMES TO GET ANYONE TO TALK TO US.

CLEAN UP WAS NON-EXISTENT. IT TOOK A LOT OF BOTHERING ONCE THE CONTRACT WAS SIGNED. THE SALES PERSON NEVER RETURNED CALLS AND WE NEVER KNEW WHEN THE COMPANY WAS COMING. WE WOULD NEVER RECOMMEND THEM.

IT WAS AN ALL AROUND POSITIVE EXPERIENCE, DID THE JOB IN A DAY AND A HALF!

SALESPEOPLE WILL SAY WHAT THEY NEED TO TO GET HOMEOWNER TO SIGN CONTRACT. FIRST CONTACT WITH HOMEOWNER WAS AFTER ROOF TEAR-OFF WAS COMPLETED. MANY PROBLEMS WITH COMMUNICATION DURING AND AFTER JOB. ROOFING JOB IS OF LOW QUALITY. CAUSED DAMAGE TO HOUSE DUE TO CARELESSNESS. OUR NEIGHBORHOOD HOUSING ORGANIZATION IS REFUSING TO WORK WITH THIS COMPANY.

SALES PERSON SEEMED RESPONSIVE AND PROFESSIONAL UNTIL THE PROJECT WAS IN PROCESS

WORK IS BAD. THEY DAMAGED GUTTERS AND DIDNT FIX THE LEAK. I HAVE LEFT MESSAGES BUT THEY DONT CALL BACK.

HAD TO WAIT FOR THEM TO RETURN A COUPLE OF PHONE CALLS. DID THE JOB IN JANUARY CAME OUT ON DAYS WHEN I WOULD NOT GO OUT.

LEFT UNUSED SHINGLES LYING ON ROOF. NAILED THROUGH THE ATTIC/EAVES. FORGOT TO SIZE THE DORMER. LEFT TRASH ON THE STREET

THE ESTIMATE WAS PROVIDED PROMPTLY AND WAS FAIR. THE WORK WAS DONE TIMELY AND WE HAD NO PROBLEM WITH IT IN ANY WAY. THE HANDYMAN WHO HAD CALLED OUR ATTENTION TO THE NEED WAS IMPRESSED WITH THE PROFESSIONALISM AND THE QUALITY OF THE JOB AND HE HAD NO PREVIOUS EXPERIENCE WITH SELA.

MEMBER ENDED UP WITH A GOOD ROOF AT A FAIR PRICE BUT IT DID TAKE MORE EFFORT ON THE MEMBERS PART TO GET THE JOB DONE

I HAD AN OVERALL BAD EXPERIENCE WITH THIS COMPANY, BOTH IN THE QUALITY OF THE WORK, THE NUMBER OF REVISITS NECESSARY TO CORRECT WORK AND THE NEGOTIATION ABOUT COMPENSATION FOR SIGNIFICANT DAMAGE TO MY PROPERTY. TREES AND SHRUBS WERE DAMAGED, PERSONAL PROPERTY BROKEN, AND A NIGHTMARE OF TRASH AND LITTER FROM THE WORK CREWS PERSONALLY AS WELL AS THE OBVIOUS ROOFING DETRITUS. REPEATED EFFORTS TO NEGOTIATE COMPENSATION ENDED WITH THE COMPANY HOLDING FAST TO THE TERMS OF THE CONTRACT THAT HOLDS THEM HARMLESS FOR PROPERTY DAMAGE. READ THE CONTRACT VERY CAREFULLY.

I INTERVIEWED SEVERAL SELA CUSTOMERS PRIOR TO SELECTING SELA OVER THE BIDS I HAD ALSO OBTAINED FROM FOUR OTHER ROOFING COMPANIES. NOT ONE OF THE SELA CUSTOMERS I INTERVIEWED WAS ANYTHING BUT 100% PLEASED ABOUT THEIR EXPERIENCE. THEY WERE KNOWLEDGEABLE, COMPETITIVE, AND EXTREMELY RESPONSIVE TO SEVERAL THINGS I ASKED TO BE DONE BOTH DURING AND AFTER THE ROOF WORK WAS PERFORMED.

A MAJOR PART OF THE SALES PITCH WAS THAT THEY DO NOT USE SUBCONTRACTORS. THE CREW AT MY HOUSE WERE SUBCONTRACTORS AND I WAS VERY UPSET THAT THEY USED THEM ON MY JOB. THE PROJECT MANAGER WAS RUDE TO ME ON THE PHONE TWICE. WORKMANSHIP ON THE COUNTER FLASHING WAS VERY SLOPPY. THEY REPEATEDLY DROPPED SHINGLE PACKS ON THE ROOF SO HARD I LITERALLY SAW THE CEILING BOUNCE AND THE LIGHTS WENT OUT FOR A SPLIT SECOND. THE PLAYED LOUD MUSIC ON THE JOB SITE. CLEANUP WAS NOT GREAT AND THEY STILL HAVEN'T PICKED UP THEIR SIGN AFTER 7 WEEKS, EVEN THOUGH I HAVE REMINDED THEM. HAVING SELA DO OUR ROOF WAS A STRESSFUL EXPERIENCE. I WROTE A LETTER OF COMPLAINT BUT THEY WOULD NOT GIVE ME A WRITTEN RESPONSE; THEY GAVE ME A $200 DISCOUNT.

THIS WAS ONE OF THE WORST EXPERIENCES I'VE HAD WITH WORK DONE ON MY HOME. SELA CHARGED ME FOR UNNECESSARY WORK.