All Ways Drains Ltd

I don't usually take the time to write a review, but these guys are great. I called in a panic on a sunny Sunday afternoon and got through to somebody right away. The woman I spoke to was helpful, courteous, sincere and she explained very clearly what the pricing would be, whether I had the work done on a Sunday or on a Monday during regular hours. The price for Sunday work was not that much more--and we were desperate for a fix--so I asked them to come out today. Within a few hours, a very professional and courteous tech was on the scene. He spent a couple hours clearing the line and getting everything back in order. I was thoroughly impressed with this company's EXCELLENT service, professionalism, and responsiveness.

We had a mess in our kitchen and dishes everywhere! The receptionist for All Ways Drains was really friendly and helpful - even though it was 6AM when I called to make an appointment. I felt such a relief in calling them. Wes was on-time and ready to start work when my husband got home. Wes had the pipes apart easily and then continued to work diligently until the clog was gone - which wasn't an easy task! While they were running water to test the drain, instead of just standing around, Wes offered to help my husband clean up his own mess from when we replaced the J-pipe. After all the work was done, Wes then did a great job of cleaning up his own work area. We got an added bonus when Wes told us some helpful tips on preventative maintenance to do so that we won't get clogs like this in the future. We won't hesitate to call this company again!

I called All Ways Drains. The receptionist took my information and asked me what time would be best today to have the work done. She said she could send someone over right away or later if necessary. Matt came right away, called to tell me he was coming and arrived when he said he would. He quickly solved the problem, gladly applied my Angie's List coupon discount and was on his way in minutes. Problem solved!

My experience with All Ways Drain was overall very good, yes I would recommend them to anyone.

About one hour from phone call to finish. Quick, friendly, efficient. Did a good job. I would call again

Professional attitude. Easy to schedule. Showed up on time. Job done well. A little more expensive than I remembered them being.

The company was friendly and responsive when I called and setting an appointment was quick and easy. Their serviceman Matt called just before arriving to let us know he was nearby. Our sewer back up was a small one, and it was also intermittant. In fact , that morning neither Matt or I couldn't do anything to make it happen. No amount of water down the drain would result in even a small back up. At this point Matt was a little concerned that he may end up doing work that wasn't necessary, and I appreciate the fact that he had no intention of selling us a service we didn't need. But the back up two days earlier was real, and having some experience in this area myself, we agreed to that the best course of action was to snake out the mainline. Getting the cap off the line was a real struggle, but Matt worked pretty hard at it and tried to use his time as efficiently as possible. The guy worked hard and did a very good job. This company is courteous and responsive. Their serviceman was friendly and professional. I feel they tried to give me a good value and I would definitely recommend them.

Drain specialist, Wes Sanford, arrived when promised. Located the location of the blockage (directly under the house on its way to the street) and got everything working again. He was informative about what caused the blockaged (dental floss and baby wipes) and also that Charmin toilet paper will often be a blockage problem. He was pleasant to have in the house and did a good job for a reasonable price.

Not a very large-diameter drain pipe, so first a light duty snake was tried, but there was a resistant clog in the drain pipe. A full -size device was then used with good results. About a 45-minute house call. Good discussion with the technician. Well-pleased with the company.

Great. They were able to come the same day, he was polite and professional, did the job well, and cleaned up after himself.

I had a bathroom sink drain that would not drain. I called All Ways Drains and left a message. My call was returned within 3 minutes asking for my address and saying someone would be there within 2 hours. Shortly after that I got a call from Kyle, saying he was working in the area and could come by sooner. He actually got to my house before I did and was let in by some other workers I had there. He called me to ask if this was OK with me. Now to the work, he got right on the drain problem and had it unclogged in less than 10 minutes. He cleaned up after himself and was on his way. A very efficient process from phone call to completion.

I called at 10:00. TJ came by 1:00, within expected time range. He called 15 minutes ahead. Very friendly and respectful. Explained everything and gave me tips to prevent future blockage.

It was Saturday night and water was coming up through floor drains in the basement - TJ, the technician from All Ways Drains, arrived within 1 hour of the call being made and spent a couple of hours trying to resolve the problem keeping me informed regularly through the process. Although he located the blockage he could not shift it but outlined the possible problems and solutions - he arranged for a return call on Monday morning. He returned promptly with different equipment on Monday morning and the issue was resolved a couple of hours later. Throughout the process the technician was professional and hardworking and a great ambassador for the company.

The basement drain was backed up. I called All Ways and Eric got here less than an hour after my call, even though it was not an emergency call. Turns out that it was the main line causing the issue, so he snaked the entire line out to the street. The job took over 2 hours, as there were several large tree roots causing blockage and the drain hadn't been cleaned in several years. Eric was prompt, efficient and answered all my questions. He was also meticulous about clean-up of the work area. I was so impressed I signed up to be on their maintenance schedule to prevent this from happening again.

This was the fourth time my kitchen sink clogged in the past year (it had never clogged in the previous four years I owned the house). I used a competitor the first two times and was disappointed that I was not given a discount the second time that person came out given that the root cause of the problem was not discovered (I was basically told it was my fault for not being more careful with what I put down the disposal). Wes from All Ways Drains came out a couple of months ago to snake the drain and cleaned everything out. He told me to call and ask for him if it happened again. It clogged again a few days ago, and I called dispatch and asked for them to send Wes. He came out the next morning and I reminded him of the details of the issue. He thought it would be best to use a camera to determine what was causing the repeating clog. He had to return to his shop to get a new camera. He did not charge me for the time to leave and return. He also requested a discount from the owner for not solving the problem the first time. In the end, he removed the charge for the camera and only charged for labor (less the Angie's list discount). The problem turned out to be that the pipe under the basement concrete had broken and was pouring into the ground beneath my house (I now have to get that solved!). Wes was great. He explained everything very clearly and gave me ideas of who to call to resolve the problem. My only complaint was that I was told he would be there between 8:30 and 9:00 am. At 9:15, I called dispatch to see why he was late and when he would arrive. I was told that he was on his way and was given no further explanation or apology. He arrived a little after 9:30.

I called the contact number around 9AM and after a brief description of the problem, was told they could be here yet this morning. Tech called around 10:30 and was here within 10 minutes. Service was very thorough and tech tested the drain several times. Very good experience.

Very professional in answering the phone and scheduling the appointment. Plumber called when he was running just a little late. Arrived with a uniform, ID, and eveything he needed to do the job. He completed the work efficiently and at a fair price. He had me test and confirm that the work was done before I paid him. I highly recommend if you have a clogged drain!

Went well, for a project one doesn't want to have to deal with. Ernesto did a fine, careful job, very thoughtful and considerate. Fast forward to this winter: we were getting drips under the kitchen sink so I had Ernesto out (this wasn't related to the work he'd done last year). I think it just needed a little tightening and he was kind enough to do the tightening at no cost (I was prepared to pay). No more little puddles under the sink. We have had someone from All Ways come root out our sewer line every fall as a precaution, at least as far back as 2003, after we'd NOT done it and had sewer back up in the winter (probably on a New Year's Day or something like that).

Excellent! Same day service !! Expert knowledge!! The gentleman Wes was very polite and considerate. Would highly recommend.

The problem was resolved quickly and professionally by All Ways Drains.

Very good experience with this company; definitely will use them again.

The problem occurred on a Saturday. I called, and they said there were two people ahead of me, and estimated "at least two hours" before someone could come. He arrived in a little over two hours, and completed the job without leaving a mess. He was friendly, and I was satisfied with everything.

it went very well. i am completely satisfied with the work done. I also had him look at my upstairs toilet the leaks, but he said that the shutoff valve is stripped and they don't do that kind of work.

Our drain backed up in the basement, so based on their reviews, "eco-friendliness", and proximity, I gave them a call. They were responsive, nice, and as affordable as I hoped. They answered all of my questions and did the work quickly. They put a tarp down so as to not soil the carpet, too. We had just moved in, so we'll be sure to have them back annually for preventative work with the tree roots in the future.

Called All Ways and Kyle arrived in about 45 minutes. He was excellent! Did a great job and left everything very clean. Have used Roto Rooter in the past and hope to use All Ways from now on. Expected to pay more because this happened on a Saturday.