Window Outfitters Inc

Lenny met with us and sent us a proposal. We contacted him and the product was ordered..it came in on time and the work was completed as promised. The installers were a bit late each day but they got right to work and completed the job as promised andwere very neat.

Good review of all options. Windows Outfitters took plenty of time with us on those. They had plenty of experience with all and that helped us make the correct choice. They are fair on their pricing and on their down payment - 20%. They got everything ordered timely and set up time for the installation timely. The only issue became the work ethic of the installers. They were supposed to take three days and took five. They usually showed up quite a bit later than communicated the prior day. Because they started late, they worked into the evening (family time). Lots of smoking breaks - including when there was a window out in the house and 20 degree temps. Regardless, the workers were good guys and cleaned up the work site well. Overall, good but not great experience. You can trust the organization and have our recommendation.

Wonderfully well--they outdid themselves

It went very well, the crews were on time, clean, thoughtfull and responsive. Good guys.

All in all, we highly recommend Window Outfitters. We had a couple of other companies out to bid on the job and by far Window Outfitters was the most personable and truly earned our business and respect. Bob has your interests in mind, is very experienced, and responsive. Window outfitters met and exceeded our exceptions and if you are looking for a window company you are settling to quickly if you do not have Bob or someone from his company out to look at your window needs. The selection process felt more consultative than like a sales pitch. Bob spent a considerable amount of time up front helping us understand the options available to us (quality, price, efficiency, style, etc) and the investment we were making in the home. Our old windows were original to the home. We liked the warmth of real wood but also had a budget mindset. I never expected there to be so many choices but Bob helped us understand these like we were family. We selected windows manufactured by Heard. They are real wood windows but are engineered with modern day technology which makes them more efficient, and budget friendly. We also selected vinyl windows for our bedrooms that from the exterior are a similar style as the wood windows we installed. We were very happy with both selections and the guidance the Bob gave us. The wood windows needed to be stained. We elected to have Bob's team came out and matched the existing stain prior to the install. The professional that matched and applied the stained involved us in the process and the final stain choice was ours as the homeowner. The stain match was nearly perfect and no third party would be able to tell the difference. The installation took 2 days. Day 1 the crew removed the old windows with a lead safe process, and installed the new windows. The 2nd day the crew came back completed the exterior window wraps and replaced some shutters. The crew took responsibility for a old shutter that was damaged during the window removal and replaced both shutters at the company's expense less a modest fee for the install. Throughout the install, the crew was courteous and kept the work site clean. After the install was complete, the crew manager walked through the home to ensure all windows were working and that we were satisfied before the crew left. Within a couple of days (our new friend) Bob was back to make sure we were completely satisfied before he accepted final payment. Jonathan S ---satisfied customer, January 2012

We had a great experience from start to finish with Bob Davis the owner. He helped us understand our options as far as manufacturer and explained to us the rules and regulations for fire escapes. He was very willing to work with us on preferences for every window in the house and we are more than satisfied with the final product. We did experience an issue with a large picture window gathering condensation between the panes of glass. We called Bob and they ordered and installed the replacement glass within a few weeks (it was a special order wich took time). All of the installation crew were kind and curteous. They cleaned up really well and we were left with a great end product.

High quality products. Beveled glass is beautiful. Excellent install. Excellent followup on minor issue with closer. You pay for quality here. I usually never regret doing that in the long run on vital, high use items such as these.

When we wanted to replace the windows in our house, we received quotes from several companies including Window Outfitters. The sales rep quickly got back to us and set up a time to meet with us. He walked through several options and gave us recommendations on what would look best with our house. He was not pushy at all and very easy to talk to. He was very knowledgeable about his products as well as other manufacturers. Our impression of him was that he was more of a former builder than a sales man which was great. They quickly got back to us with several different options. The great thing about Window Outfitters is that they carry several different manufacturers so they were able to give us multiple quotes. The products ranged from high end to economy models. The quotes were put together professional and easy for us to understand what they were offering. In the end, we did not go with any of the quotes from Window Outfitters due to the price. Renewal by Anderson easily beat their prices on comparable windows. If the prices would have been better, we would have felt very comfortable going with Window Outfitters and we will definitely consider them for future projects.

Windows Outfitter's price was almost double to that of Lowes. So I went with Lowes and they did an excellent job installing two Pella Storm doors.

Very impressed by the honesty of this company! We thought we would have to replace an entire bay window (estimated cost $10,000), but when they came for the estimate they suggested it may be possible to simply replace the glass or scrape the film off the glass. And it was! Because of this savings I would definitely call them again.

The experience was great over all! We did a walk thru at the end and some items that had been missed by my self and the worker were noted and completed with in the next day.

Window Outfitters PROS and CONS PROS: great prices excellent customer service very professional installers great respect for rental owner's tenants no hard sells very involved owner (Bob Davis) CONS: owner Bob Davis is a no B.S. kind of guy (I loved it because he got the job done, on time at a great price, but I wouldn't want to be one his employees that slacks off) these guys are busy so getting them scheduled takes a minute call back response time is slow they don't up sell so you have to ask them about all the other services they provide (doors, siding, etc) My experiences with Window Outfitters Both times I have used Window Outfitters to replace windows in my rental properties they were: the lowest price highest quality most responsive timely completion time Experience 1 I received 3 quotes to replace 12 windows in my rental 4-plex from: Window Outfitters Window World MN Twin City Window Window Outfitters bid was the most competitive hands down. Throughout the measuring and installation Window Outfitters worked closely with me to be as respectful of my tenant's time and privacy as possible. Window Outfitters made it easy to provide my tenants with ample notice of the work to be done. The installation was done very efficiently and the installers left absolutely no mess behind. Billing and payment were effortless. 4 years later I discovered what I thought were failed mechanisms in 2 of the window's. Window Outfitters sent out a tech free of charge to show me that the tenant was merely not using the mechanism correctly and all was fine with the window. While embarrassed of my own mechanical ignorance the tech said it was a common error which was obviously to save me from any further embarrassment. Experience 2 On of my rental duplexes was inspected by the City of Minneapolis and they required that I replace 4 bedroom windows to a larger size. So again I got quotes from the same 3 companies. Window World's quote was not only high but the salesman came on so strong it almost came across like a threat. "Go with us now because no one will give you this deal." So sent him on his way. Twin City window was courteous and competitive but since I had already worked with Window Outfitters I decided to go with them again. That was a good choice! Again the measuring and installation were minimally invasive for my tenants. Bob Davis (owner) spent extra time at city hall making sure he got the right permits for the job. The installers did an amazing job widening and installing the windows and THEY WERE SO CLEAN!!! The windows themselves are awesome quality and look great. My suggestions Get a quote from Window Outfitters first. Talk to Bob Davis. If Window Outfitter's bid is high let them know. If you don't hear back from Window Outfitters as soon as you'd like... call them it's worth it If there is anything about your installation that you don't like let them know they fix it asap.

Window Outfitters installed Pella Architecture Series windows in our kitchen in 2006. A crack developed in the main pane of the lower sash a few years ago and was finally too big to ignore by this summer. Luckily for us, it was still under warranty. Bob took the details over the phone and ordered the replacement sash. He came and installed it, plus wrestling with the storm window I had gotten out of its track. Good work above and beyond the call of duty! He got us all ship-shape and ready for cold weather in no time flat. I will use this company again.

The owner I thought was very degrading to his co-worker or his employees. He was talking things down about them. I would not consider using their services again in the future.

Excellent. Bob worked with us on selection and price. The installers did a great job and when we had a few little problems with the screens, they followed up with Pella to make sure everything was taken care of to our satisfaction.

They were great and we went to their showroom. They did a really good job on answering all our questions but their quote was quite a bit more expensive than the company that we went with. We got estimates from three different companies. They came out a couple of times and they were very thorough in their estimate. We liked them but we decided to go a different direction.

Bob does a really good job of explaining the different choices that are involved in decciding what type of window to buy. The crew was great, showed up on time everyday and did a fine job. They did a great cleanup as well. I would definitely use them again.

I had a good interaction with this company. I was pleased with their work.

The proposals from Window Outfitters were very detailed and professionally done. It was very clear exactly what they were proposing to do and what was not included in their proposal. The sales agent was extremely easy to work with and was not pushy. The only thing that prevented us from using Window Outfitters was that the quote from Renewal by Anderson came in quite a bit cheaper. We would definitely consider Window Outfitters in the future for siding, roofing, etc.

One window was incorrect, but once this was noticed they went back to the manufacturer to get this corrected. Great experience Brian is a window expert, and great to work with.

I don't know how they will do since they never get back to me. But, I will remove from my contractor list.

They did a fine job. I thought their prices went right along with everyone else's. They were very neat and clean with the worksite.

Everything was great. We have had a small problem with the half screens we selected - they didn't fit quite right and there was space for bugs to enter, but Window Outfitters made sure that Pella addressed the issue and they came up with a solution that seems to be working. We cannot recommend Window Outfitters highly enough - excellent customer service, quality product and installation and responsive to every question. In a word - EXCELLENT!

The windows are large. They did a good job. The estimate was very thorough. They did a good followup. I have had estimates from them for other projects, but I am yet to use them for those projects. I will definitely use this company again.

The whole process went well. The workers were punctual and friendly. They cleaned up well at the end of every day. They also had no problem talking to us about what they were doing in each step of the process. After the work was done, we noticed one issue and when we called to have someone come look at it, they were there the same day to resolve it. Overall it was a great experience.