Window Outfitters Inc

Things really well. Good professionalism and very quality crastmenship. It’s was a pretty big job as many of the windows were on second story over 20ft up. The crew made the best of crappy snow covered worksite and subzero weather without taking shortcuts. Salesman Dave is great to work with and provided a very detailed quote upfront. I’ll be recommending them to others.

Things really well. Good professionalism and very quality crastmenship. It’s was a pretty big job as many of the windows were on second story over 20ft up. The crew made the best of crappy snow covered worksite and subzero weather without taking shortcuts. Salesman Dave is great to work with and provided a very detailed quote upfront. I’ll be recommending them to others.

Once I filled out a query for my window sill and frame rot on Angie's list, Window Outfitters was quick to respond and get an appointment scheduled. Dave Herstad came out and looked everything over and gave me a really honest take on the situation. With something like this, it's hard to know what the correct option is... I had another company out earlier in the day who wanted to take out the entire window and replace everything up to the frame. That proved to be a really expensive option, that would have thrown away windows only 10 years old. Dave, who's job it is to sell windows, explained that I didn't need new windows, only a fix on the frame and some aluminum wrap to make sure the problem wouldn't return. He called a handyman that he uses and waited until he showed up 20 minutes later to personally make the introduction. It's so refreshing to work with a salesman and a company that wanted the job done right, and only addressed what needed fixing, even if that meant not selling me something. The next time I need a door, window and an honest salesman, I'm calling Dave at Window Outfitters.

Really great through the whole process. The man who did the framing and install was extremely accommodating. The door company sent out the wrong door but Window Outfitters was all over it and handled the mistake with a plumb. We had a new door in no time and they were back out in a timely manner to reinstall. The customer service we received was really great. Glad to have worked with them. The quality of the door and window were exactly as expected.

Window Outfitters and Dave their rep kept us informed of progress the whole way through the process. There was a factory problem with a chip on the wood of one of the windows and that was handled quickly and to our complete satisfaction. Windows are beautiful and efficient.

It was awesome! If I had to do it all over again, I would choose Window Outfitters. Dave and Bob were awesome to work with and Joe and his crew were just as good! We are in love with the look and efficiency of our home!

There were a couple hiccups but that's bound to happen from time to time. I was most impressed that the owner worked with me to find a solution that I could feel good about. I appreciate working with a company you can count on in good times and also for exemplary service recovery when things don't go according to plan.

Very well. They were very prompt, responsive, and professional.

This entire process went very smoothly. I contacted Window Outfitters through Angie's list to set up an estimate for replacing the windows in my home. David contacted me promptly to confirm the appointment. He arrived for the estimate and he was knowledgeable, professional and detail-oriented which I highly appreciate. The estimate David gave me was also very through and detailed, so that I knew exactly what was being quoted and what i would receive as part of the quote. Other firms I contacted were not as detailed. I had to go back many times to see what was and what was not included in their quotes. Even though other firms were initially cheaper, when I forced them all to include the same thing in their quotes, Window Outfitters wound up being cheaper than the competition. So, check the details. I signed up and waited for my new windows to be manufactured. About 1.5 weeks before installation, I got an Email from Window Outfitters letting me know the windows were in, proposed installation dates, and the assigned foreman for the job with his contact information. This was really helpful, so that I could stay in contact. On the first installation day, the crew arrived right on time and got to work. They were a highly experienced and professional installation team who understand customer service. They protected the floors during installation, worked around me when I needed access to certain parts of the house, and finished up the entire job in two days during a very cold part of January. The windows are installed, are square and level, and look fantastic. Every part of this process was communicated ahead of time to me which was very reassuring. The team met all their deliverables on-time, on-budget, and in the manner they promised. Truly outstanding customer service. I could not be more pleased with windows and with the team at Window Outfitters.

Dave was spot on with his quote when comparing apples to apples to the othe 3 quotes we got. He was responsive and delightful to work with in the process. Installation was scheduled approx 10 weeks later as promised. Salley did a fantastic job keeping in contact during the scheduling process. The crew arrived in time, were beyond professional, courteous, a pleasure to work with and most of all did a fantastic job. Overall we couldn't be happier and have already reached out to schedule "phase 2"!

We are very pleased with the doors they recommended and the work they did and we are planning to use then again for future projects.

It went great from sales call/estimate to completion of work. I had a difficult unique job so before even bidding on the job Dave brought out the window installer, Tom, to look at the old windows. They weren't the low bidder, but the confidence I had with them being able to keep the look of the house inside and out was key to my choosing them to do the work. Tom did an absolute fantastic job on the window install and true to his word he maintained the look of my house. If you have an older house and want someone that pays close attention to detail, Window Outfitters and Tom should be called. You won't be disappointed!

It went well. They did a great job and I highly recommend them.

The window replacement project was started in September of 2013. The window replacement itself went fine, and the great majority of the work was done within a two week time period. We had a problem, however, with scratched glass on five of our windows. Window Outfitters dragged their feet on ordering the replacement glass for these windows, and by the time the glass came in, it was too cold to replace the glass. The Hurd representative did replace the scratched glass on two of the windows in November. The other three panes of glass ordered were scratched as well, and had to be reordered again. They finally received the second replacement glass in December, and it was too cold to replace the glass. We also had a problem with deep scratches on a windowsill, and had to have that replaced. This was difficult for us, because we had our draperies laying on our living room couch for almost a year, waiting for the replacement glass. We were unable to use our living room, basically, for almost a year. In January, Bob Davis, was pressuring us to put in our replacement glass, even though it was extremely cold here in Minnesota. I had the feeling that all he cared about was collecting his money, not about customer satisfaction or getting the job done right. We paid him another check from the insurance company at that point, just so we could wait until warmer weather to replace the rest of the glass. We finally had the glass replaced on the last three windows in early June. The main construction person, Joe, did excellent work, but was very rude to me at times. When our kitchen window was installed, a worker stepped on the wooden ledge over our kitchen sink, and wrecked the finish on the wood. This was after I put a rug there to protect the finish. At first Joe denied that his worker did this, but then agreed to have his painter re-sand and stain the wooden ledge. Another time I overheard him talking with the Hurd representative and said, " She's just going to have to live with it one of these times." (referring to the scratched glass). I pretended that I didn't hear that, but he certainly doesn't have the attitude of customer service or satisfaction .On the other hand, David Herstad, the sales representative, was very professional and nice to us.

The entire Window Outfitters team was very helpful. Dave provided great guidance and support during the quoting and scheduling process and Victor did an excellent job with installation. The final result was some VERY high quality storm windows.

Dave was really helpful throughout the whole process. We went through about 7 or 8 different model designs before settling on what we wanted. Dave never pressured us into a decision. He left it up to us, but with some very helpful suggestions to guide us to where we wanted to go with our design. The owner stopped by to see how our appointment was coming along. He shook our hands and thanked us for using their services. Dave stopped by our house to take initial measurements and the lead foreman, Tom, stopped a few days later to verify the measurements. We were not home the day of the installation, but when we arrived home, the doors were replaced and all construction debris was gone. The only minor issue was the time between placing the order and the installation. We were told it would be approximately 2-3 weeks and it ended up being 7 weeks. This was due, we were told, was due to the rainy spring and their installation schedule was behind. Not a big deal especially with the fantastic door that was installed and the professional installation. Great job!!! UPDATE (10/27/14): It has been two months since our door was installed and we love, love, love it! We have received several follow-up calls to ensure we are satisfied with our purchase. A neighbor had a new door installed several weeks after ours. They chose to go through a "big box" home improvement store and things did not turn out the way they had hoped. As Forrest Gump said, "Life is like a box of chocolates. You never know what your gonna get." This applies to the, as I call it, "contractor roulette" that you have to play when ordering from these retailers. A very poor job was done and no solution has been rendered yet. No need to worry when dealing with Window Outfitters. Professionalism from top to bottom. You will pay more, but you can have peace of mind that the work will be done properly the first time and they will stand behind it if you feel something is not right. We have literally had neighbors stop their cars to look at the door and have heard nothing but raves from everyone.

We recently moved into our home and the owner before us had started to remodel the main level and replaced a few of the windows, so we wanted to continue the project and replace a majority of the remaining windows. Dave with Window Outfitters did an excellent job helping us choose our new windows and understand the different options available. I'm a very detailed person and Dave was more than willing to answer all of my questions. He even came to our home multiple times before we made our final decision. The contractor that was hired by Window Outfitters to complete the installation was wonderful as well and took on additional work to replace our trim at our request. Overall, it was a great experience and we look forward to working with Dave again when we decide to replace the final few windows!

Dave Herstad provided invaluable guidance. We knew what we wanted and he helped us (we talked to many potential services, but our confusion & their lack of Outfitters EXTREME organization & efficiency made the experience frustrating). Window Outfitters solved that problem by guiding us in our selections and providing the installers. Installers ran into problems and challenges with our older, quirky home, but they were persistent & stayed on the job until it was done. Final price was more than we had planned, but was due to the products we chose. Very pleased with the experience and would recommend to others.

All I can say is WOW! The first time they came to replace the back door was really a godsend for us. I had called companies I had worked with before for other reasons (which I had found on Angie's List), but because of storm damage and all sorts of things going on in September no one could promise me any time until three months out. At that time, our back door was nailed and boarded shut, due to damage done to it during the burglary, so we couldn't use it. A terrible inconvenience since access to our cars etc was all through the back door. One of the companies I called said he had met this guy at a conference who said he loved doors and gave me the guy's phone number. It was a company called Window Outfitters so I had no idea that they would do doors. I ended up talking to the owner, Bob Davis, who said that even though they too were terribly busy, he could come out and take a look at what I needed. He came right away and said they could do it. My house is an 89 year old Craftsman bungalow in very good shape, but as usual with older houses (as opposed to new construction), one always runs into problems one couldn't predict. The workers Bob sent over were friendly, patient and extremely creative and competent. They installed our new Provia door not only with attention to doing the door right but also to making sure everything was right with me. I made up my mind right then and there to hire them to replace the back storm door (not damaged in the burglary, but old and falling apart) and the front entry door (which was fiber glass and with a cheap glass window half). Bob sent over an even better crew than the first one to work on these two doors. Not only did they run into problems due to the age of the house, but also had to deal with terrible cold weather. Again they were extremely friendly, patient and amazingly creative and competent. My son has been thinking about renovating our basement and our deck and not only will we hire Window Outfitters for the egress window we will need, but also will be hiring some of his workers (who have their own construction companies--ProCraft Construction Services and Minnesota Construction and Property Management) for the basement and deck work. We now have amazingly beautiful and extremely secure new back and front doors and have found another company and workers we can trust on all levels. The $5200 was for all three doors.

They said they would be doing our windows in four weeks and he said four to six weeks. It took them two and a half months to start. The manufacturer of the windows said it was not their fault. They blamed it on the manufacturer and the manufacturer came out too and said they never had a manufacturing problem. So we don't know what went wrong. Then in addition to that, there was more problems. We had plantation shutters on our windows and they measured the windows incorrectly, so they brought out windows that were not the same size and then the plantation shutters did not work correctly. They didn't fit. I had ordered the new shades for the sun room and when I knew that the plantation shutters didn't work, I called the drapery people right away and said you better get out here and re-measure because these windows are all off. Sure enough they came out and said those drapes would never have made it. So they didn't measure the right size either. You expect your windows to be the same size they were before. It was a disaster from the beginning and they just kept giving us excuses. I wanted the windows done before it got cold and they didn't do it in the summer. It was really a bad experience. I told them I was going to give them a very bad rate on Angie's List. Their price was medium. It wasn't the lowest and it wasn't the highest. I would not even consider using them again.

The provider came to do a quote for new windows in our home. David was extremely professional and helpful. He was able to advise on the apparent problem with our windows and that it was not the windows that were the problem. Advised us on how to remedy the situation and referred us to someone who could fix the problem. Provider could have easily sold us on the idea that we needed windows but instead had the integrity to advise us of the real issue and offer solutions.

Due to big price difference in comparision to other installer, Job was not completed.

Ultimately very satisfied with the work performed by Window Outfitters, Inc. Bob Davis was great with communication and follow up. If issues arose, Bob was very prompt to correct.

My experience was good. The manager that was working communicated well.with me They got the work done quickly. There were no surprises at the end for the final bill.

all very professional and adept at doing the job. Some confusion over trim, it was easily worked out. They are very cool to work with.