Laughlin's Pest Control

Greg was very pleasant and explained the whole procedure to me. I thought the price was reasonable and the service exceptional.

The person I talked to on the phone and the technician were so knowledgeable. They were very honest about the possibility of spraying being a good option. They offered information about the best time of year to spray. They sprayed, and it has worked.

Highly professional interaction on telephone when making appointment. Greg came the same day for estimate and then followed up with work the next day. He missed one opening in eaves which we noticed a few days later. He came out right away to screen it, too (at no additional cost). We are very satisfied with the work, and thankful not to wake up to scratching, cooing, and other pigeon antics.

They were prompt when answering the initial call and were pleasant to work with. Some concern in that they left a squirrel several days in the trap before removing it.

He was a good listener and gave me good information and advice. I *hope* I don't have to call them back but will feel comfortable if I do.

Greg was timely and courteous. He gave me good advice about talking with the city to bait the sewers in the neighborhood and having my sewer line telescoped for a possible break. There was little to do about getting the critter out alive short of breaking through a wall, floor, or ceiling, so the poison and traps were the best option.

SOMETIMES IT TOOK A LITTLE WHILE FOR THEM TO COME OUT AND CLEAR THE TRAPS, BUT THE REST OF THE EXPERIENCE WITH THEM WAS GOOD.

Very positive from beginning to end-- service tech. was prompt, courteous, knowledgeable, neat, and efficient. There is a one-year guarantee on their work.

Good at explaining options for dealing with pests.

Told the technician that the mouse was not in the dryer. The technician said he would pull apart the dryer, check the outside vent, then sweep the basement. He confirmed there was a mouse living in the dryer vent as there was feces, urine and seeds. I returned to work. I understand from our nanny that he left almost immediately after I did. He stated that the mouse was not in the dryer, offered no suggestions on how to get rid of the mouse once he returns and did not sweep the basement as promised. When I returned home that evening, I found seeds behind the dryer. I am not a fan of mice so this put me into panic mode thinking the mice was now in the house. I still have no idea. So at 11:30pm, I'm outside setting traps and duct taping the vent flap shut. We now cannot use our dryer and will probably have to call another exterminator. I was very disappointed especially since we found them on Angie's List.

THEY RESPONDED TO MY CALL IMMEDIATELY, AND REMOVED THE SQUIRRELS. I WILL USE THEM AGAIN. EXTREMELY PROFESSIONAL, AND GET THE JOB ON TIME OR EARLY. NOT TREATED LIKE A DUMMY, ANSWERED ALL QUESTIONS WITHOUT HESITATION OR COMPLAINT. THEY WILL REPAIR THE HOLE IN MY ROOF AS WELL, SAVING ME MORE MONEY.

THEY WERE ABLE TO SET UP APPOINTMENT QUICKLY AND WERE AT MY HOUSE RIGHT AT, OR BEFORE, SCHEDULED TIME. HE WAS VERY KNOWLEDGEABLE AND GAVE ME SOME OPTIONS AS TO HOW TO RID MY HOUSE OF MICE.

WE HAD EXPECTED A MORE THOROUGH INSPECTION INSIDE & OUTSIDE THE HOUSE FOR MOUSE HOLE DETECTION. BECAUSE OF THE FACE WE HAD MICE IN OUR HOME, WE HAD HOPED FOR A POSITIVE ID OF WHERE THEY HAD ENTERED WOULD BE MADE. BUT THAT DID NOT HAPPEN. 2 MONTHS OF OUR 3 MONTH WARRANTY IS COMPLETE AND WE HAVE NO NEW EVIDENCE OF MICE. SO AT THIS TIME, THE BAITING APPROACH SEEMS SUCCESSFUL. ALSO THE BATS HAVE LEFT.

VERY PROFESSIONAL. RESPECTED (AND SHARED) MY CONCERNS FOR SAFETY TO MY PETS AND KIDS AS WELL AS TO LARGER OUTDOOR ANIMALS AND PREDATORS. WAS PROMPT, FRIENDLY, CAPABLE.

CRITTER CONTROL WAS ABLE TO SCHEDULE AN ASSESSMENT WITHIN A FEW DAYS OF MY PHONE CALL. I MISSED OUR ORIGINAL APPOINTMENT AND THEY GRACIOUSLY RESCHEDULED ME VERY QUICKLY. THE TECHNICIAN WHO DID THE WORK WAS THOROUGH AND POLITE. NICELY DONE.

THOUGHT THE PRICE WAS A LITTLE HIGH.

THE EXPERIENCE WAS GOOD. I MET WITH A REPRESENTATIVE ONCE TO EXPLAIN THE PROBLEM. THEY SET 2 TRAPS NEAR A HOLE IN THE SOFFIT TO THE ROOF THAT SQUIRRELS WERE USING. I DIDN'T NEED TO BE HOME FOR ANY OTHER WORK THAT THEY DID.

CC PLACED TRAPS AND ARE ALL LIVING IN HARMONY! EVEN SIGNED UP FOR INSECT CONTROL.

I WASN'T OVERLY IMPRESSED WITH THE SERVICE. BASICALLY THE SERVICE WAS THEY WOULD SET A TRAP IN MY YARD FOR $160 - FIRST ANIMAL TRAPPED WOULD BE FREE AND THEN LIKE $50 OR $60 FOR EACH ANIMAL THEREAFTER. I SAY ''ANIMAL'' BECAUSE IT COULD BE STRAY CAT, RACCOON, SQUIRREL, WHATEVER. ANYWAY, REASON I WASN'T IMPRESSED WAS DUE TO THE FOLLOWING: 1. THE COMPANY CAME BACK TO REBAIT THE TRAP ONLY ONCE IN THE 3 MONTHS THE TRAP WAS SET. 2. THE COMPANY REMOVED THE TRAP AFTER 3 MONTHS - THERE WAS NEVER AN INITIAL DISCUSSION OF WHEN THE TRAP ULTIMATELY WOULD BE REMOVED. WHILE I DIDN'T EXPECT IT FOREVER, IT WOULD HAVE BEEN APPRECIATED IF THIS WAS EXPLAINED UPFRONT. IN THE END, THE RACCOON WAS NEVER CAUGHT & IS STILL HANGING OUT. I CAN'T BLAME CRITTER CONTROL THAT THE RACCOON NEVER WENT INTO THE TRAP, BUT I DO THINK THEY COULD HAVE BEEN BETTER AT REBAITING THE TRAP (AND MAYBE TRYING SOMETHING BESIDES CAT FOOD) AND EXPLAINING THE SERVICE UPFRONT (I.E. TRAP IN PLACE ONLY FOR 3 MONTHS).

WE HAD WAY TOO MANY MICE VISITING OUR BASEMENT LAST WINTER. THE PROBLEM STARTED AGAIN IN JULY. I CALLED LAUGHLIN'S AND WAS TOLD THIS IS THE TIME OF YEAR MICE START INVADING, ALSO THE PEST CONTROL SERVICE THEY OFFER. WHEN I ASKED TO SET UP AN APPOINTMENT, HIS FIRST QUESTION WAS, WHEN IS A GOOD TIME FOR YOU? GREG, A TECHNICIAN, WAS OUT THAT AFTERNOON. HE WAS RIGHT ON TIME AND THOROUGH WITH EXPLANATIONS. WE SIGNED UP FOR THE CONTRACT SERVICE (FOUR VISITS A YEAR.) THAT WAS TEN DAYS AGO. SO FAR IT HAS BEEN EFFECTIVE. WE TRAPPED TWO MICE RIGHT AFTER THE VISIT, WHICH I WAS TOLD TO EXPECT, SINCE THEN OUR TRAPS HAVE BEEN CLEAR. UNFORTUNATELY THERE IS AN UNATTRACTIVE ODOR, DUE TO CRITTERS WHO WERE ALREADY IN THE BASEMENT AND VISITED THE BAIT STATIONS, WHICH MAKES ME FEEL CONFIDENT USING LAUGHLINS WAS A GOOD DECISION. HOPEFULLY THE SMELL WILL EVAPORATE SOON AND WE WON'T HAVE TO DEAL WITH THE CRITTER PROBLEM AGAIN!

POLITE, PROMPT AND PROFESSIONAL. A FEW DAYS AFTER INSTALLING THE TRAPS, THEY ACTUALLY CALLED ME TO FIND OUT HOW THINGS WERE GOING. ALTHOUGH I PAID UP FRONT FOR ANIMAL REMOVAL AND THEY DIDN'T END UP REMOVING ANY, I STILL THINK THIS WAS A FAIR PRICE. I HAVE AN OLD TWO STORY HOUSE, THERE IS NO WAY I COULD HAVE DONE THE WORK MYSELF--CHECKED THE HOUSE FOR POSSIBLE POINTS OF ENTRY, SET TRAPS AND PATCHED THE HOLE. PEACE OF MIND=PRICELESS.

KNOWLEDGEABLE, TIMELY AND VERY RESPONSIVE TO CALLS WHEN SQUIRRELS HAD BEEN TRAPPED AND NEEDED TO BE REMOVED.

THEY CAME ON TIME, & GAVE A 90 DAY GUARANTEE.

I LIKED THEM VERY MUCH, BUT I AM NOT ABLE TO CALL THEM WHEN THEY ARE OPEN BECAUSE THEY ARE ON DIFFERENT HOURS THAN I AM. I CALLED AND LEFT A MESSAGE TO LET THEM KNOW THAT THE TRAPS HAD SQUIRRELS IN THEM, AND BY THE TIME THEY ARRIVED THE NEXT DAY, SOME KIDS IN MY NEIGHBORHOOD HAD LET OUT THE SQUIRRELS. IT HAPPENED MORE THAN ONCE. I WAS VERY PLEASED WITH CRITTER CONTROL'S SERVICE, I AM JUST NOT ABLE TO REACH THEM WHEN THEY ARE IN THE OFFICE BECAUSE OF MY WORK HOURS. THEY ARE GOING TO REFUND $250 BECAUSE OF THE PROBLEM.

VERY PLEASANT. ON TIME. THEY EVEN CAME OUT IN THE POURING RAIN AND GOT THE RACCOON OUT OF THE TRAP ON THE ROOF. VERY PLEASED.