Laughlin's Pest Control

THERE WAS A DEAD SQUIRREL IN THE HOUSE; I COULD NOT FIND IT. HE WAS ON TIME, POLITE, PROFESSIONAL. I FELT THE CHARGE WAS SOME WHAT HIGH FOR THE SERVICE PERFORMED.

I HAD A PROBLEM WITH CARPENTER ANTS. I WAS TOLD THAT I COULD TAKE CARE OF IT MYSELF, THAT IT WAS REAL EASY. I WENT TO THE STORE AND BOUGHT THE POWDER THEY RECOMMENDED I USE. I TRIED IT AND AFTER A COUPLE OF WEEKS, I WAS STILL HAVING TROUBLE WITH THE ANTS. I CALLED THE COMPANY AGAIN AND WAS TOLD THAT I WOULD HAVE TO PUT THE POWDER IN AT THE TOP OF THE WINDOW OUTSIDE, AND THAT I WOULD PROBABLY HAVE TO DRILL SOME HOLES TO GET THE POWDER IN. WHEN I TOLD THE PERSON I WAS TALKING TO THAT I COULDN'T DO THAT MYSELF, I WOULD NEED HELP, HE TOLD ME TO GET A NEIGHBOR TO HELP.

JOSH CAME TO OUR HOUSE TO INSPECT AND TREAT FOR MICE THE SAME DAY WE CALLED TO MAKE THE APPOINTMENT. WE APPRECIATED THE PROMPTNESS OF THE SERVICE.

OUR OVERALL EXPERIENCE IN THE PAST MADE US CALL CRITTER CONTROL AGAIN. THEY CAME OUT THIS TIME WITHIN THE HOUR AND, EVEN THOUGH I OFFERED, THEY DID NOT CHARGE FOR THE SERVICE CALL. I WOULD RECOMMEND THESE GUYS TO ANYONE.

JOSH AND GARY WERE VERY NICE, POLITE, NICELY DRESSED ETC. AND KNEW WHAT TO DO. HOWEVER, THEIR EQUIPMENT WAS NOT VERY SPECIALIZED. BASICALLY A FISHING NET. SO THE SQUIRREL ESCAPED AND RAN AROUND THE LIVING ROOM A FEW TIMES, BREAKING A BOWL. THEY FINALLY CAUGHT IT.

THEY WERE VERY COMPETENT, FRIENDLY, AND ALWAYS ON TIME. WE CHECKED A FEW OTHER PLACES AND THEY HAD THE BEST PRICES.

CALLED EARLY IN WEEK (MON OR TUE), LEFT LONG MESSAGE DESCRIBING SITUATION ON THEIR ANSWERING MACHINE WITH TWO OF MY PHONE NUMBERS. I DID NOT RECEIVE A CALL BACK FROM THAT CALL. CALLED AGAIN ON FRIDAY. AFTER WAITING SEVERAL HOURS FOR CALL BACK, I WENT TO ANOTHER COMPANY ON ANGIE'S LIST AND GOT A LIVE PERSON, AND WENT WITH THEM. I RECEIVED A CALL BACK FROM CRITTER CONTROL LATER THAT DAY AND INFORMED THEM I WENT WITH ANOTHER COMPANY. PROMPTLY RETURNING PHONE CALLS IS IMPORTANT TO GOOD CUSTOMER SERVICE.

THESE RODENTS HAVE BEEN PRETTY DIFFICULT TO GET RID OF AND BRIAN HAS BEEN PERSISTENT IN WORKING WITH ME TO GET THEM OUT. HE HAS BEEN HERE 8 OR 10 TIMES, RESPONDING WITHIN HOURS OF MY REPORTING A SQUIRREL IN THE LIVE TRAP. WE HAVE CONSULTED EVERY STEP OF THE WAY, MOVING FROM LIVE TRAPS TO RAT TRAPS, FROM PLACING TRAPS ON THE ROOF TO ACTUALLY PUTTING THEM INTO THE ATTIC. WHEN HE FOUND MICE IN ADDITION TO THE SQUIRRELS, HE PLACED BAIT IN THE ATTIC TO REDUCE THEIR NUMBERS AS WELL. MICE WERE NOT A PART OF THE ORIGINAL AGREEMENT. I AM CERTAINLY GETTING MY MONEY'S WORTH BOTH IN SERVICE AND ADVICE.

THEY WERE COURTEOUS AND PROFESSIONAL, THOUGH THIS WORK IS EXPENSIVE. I GAVE UP AFTER TRAPPING 6 RACCOONS. I WONDER HOW MANY I WOULD HAVE CAPTURED.

CRAIG WAS JUST SUPER. HE CAME OUT THE DAY WE CALLED AND EXPLAINED WHAT HE WAS DOING AND WHAT WE NEEDED TO DO TO FOLLOW UP. HE WAS VERY PERSONABLE AS WELL AS PROFESSIONAL. THE PRICE WAS VERY REASONABLE.

THEY PUT BOXES OUT AND WERE ABLE TO GET RID OF THE MICE. THEY WERE GOOD IN THE BEGINNING, BUT WHEN I HAD TO HAVE THEM COME BACK TO CHECK THE BOXES BECAUSE WE HAD SOME WORK DONE TO OUR HOUSE, I NEVER HEARD BACK FROM THEM. I DO NOT KNOW IF THEY SHOWED UP OR NOT, BUT THE BOXES DIDN'T LOOK AS THOUGH THEY HAD BEEN MOVED.

I USED THEM AGAIN. I HAD NEVER USED THIS TYPE OF SERVICE BEFORE AND I WAS SATISFIED. WHEN ONE WAS IN THE TRAP I WOULD CALL AND THEY WOULD COME TO REMOVE IT IN THE AFTERNOON OR NEXT DAY.

I HAD A GOOD EXPERIENCE WITH THIS COMPANY AND GREG WAS VERY HELPFUL. HE IDENTIFIED THE SQUIRREL ENTRY POINT WITHIN 10 MINUTES WHICH I THOUGHT WAS IMPRESSIVE. THE ONLY THING THAT DISAPPOINTED ME A LITTLE IS THAT AFTER TRAPPING AN ANIMAL THREE TIMES THEY REMOVED THE TRAPS. I THOUGHT THEY WOULD KEEP TRAPPING UNTIL THE TRAPS WERE NOT CATCHING ANYTHING. HE SAID THAT HE HAD DONE A TEST THOUGH THAT NO MORE ANIMALS WERE ENTERING, SO MAYBE IT WAS FINE. IN THE END, THE PROBLEM DID NOT REAPPEAR SO IT APPEARS THAT THE TRAPPING DID THE TRICK AND I WAS VERY SATISFIED.

WELL DONE. THEY HAD A GOOD SYSTEM TO TACKLE THE PROBLEM WHICH THEY EXECUTED TO PERFECTION. EXPERIENCE COUNTS.

QUICK RESPONSE, ACTED IN A TIMELY MANNER, VERY PLEASED.

I WAS QUITE IMPRESSED WITH THE SERVICE. I NEEDED IMMEDIATE HELP AND THEY PROVIDED THAT. ALL OF THEIR REPS WERE VERY PROFESSIONAL.

THE ONLY CONCERN WAS THE PRICE. THEY PUT BAIT UP THERE AND PUT TRAPS OUTSIDE. FOR THE PRICE I WISH THEY WOULD COME BACK AND PICK UP THE DEAD MICE IN THE ATTIC AND THEY DO NOT. THEY DO GIVE A 90 DAY GUARANTEE THAT THEY WILL NOT COME BACK. THE TECH WAS POLITE AND OFFERED TO TAKE OFF HIS BOOTS. INSULATION WAS PUSHED BACK TO HAVE BETTER ACCESS TO THE ENTRANCE TO THE ATTIC.

THE DAY AFTER I CALLED THEM, THEY CAME TO SET OUT THE TRAPS. BY THE END OF THE FIRST DAY, THE FIRST OF TWO SQUIRRELS HAD BEEN CAPTURED. AFTER LEAVING THE TRAPS FOR APPROXIMATELY TWO WEEKS TO MAKE SURE THERE WERE NO ADDITIONAL SQUIRRELS, THEY REMOVED THE TRAPS AND PATCHED THE HOLES. WE HAVE NOT HAD ANY PROBLEMS SINCE THAT TIME. VERY POSITIVE EXPERIENCE, AND I GOT A DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER!

THEY WERE COURTEOUS, PROMPT AND GOT RID OF THE SQUIRRELS.

FRIENDLY, POLITE, FAST---ALL IMPORTANT TO ME!

A RELATIVE SPEAKING WITH ONE EMPLOYEE FELT THEY WERE DISRESPECTFUL. BUT THAT WAS THE ONLY ENCOUNTER.

THEY CAME OUT ON 24 HOURS NOTICE THE DAY WE BOUGHT THE HOUSE, WHEN WE SAW EVIDENCE OF MICE AS WE MOVED IN. VERY COMPLETE INSPECTION, AND GOOD ADVICE FOR FUTURE MANAGEMENT.

ACTUAL REMOVAL OF NEST COST EXTRA - BASIC PRICE WAS FOR THE SMOKE SCREEN USED TO KILL HORNETS.

WE ARE VERY UNHAPPY WITH THE FACT THAT LAUGHLINS QUOTED US A FREE ESTIMATE ON THE PHONE, THEN TRIED TO COLLECT $75.

THEY WERE AVAILABLE RIGHT AWAY TO TAKE CARE OF NEEDS