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Metro Air Heating & Cooling

4.8(
34
)

Heating and Air Conditioning

About us

Metro Air Heating & Cooling in Prior Lake, MN, is a Bryant Factory Authorized Dealer offering residential and light commercial heating, air conditioning and ventilation contracting plus sales/service/installation of HVAC systems. Metro Air also offers radiant, in-floor heating and full sheet metal shop capabilities.

Business highlights

43 years of trusted experience
Emergency Services Offered

Services we offer

Hybrid Heat, Hydronic Heat, Radiant & Geothermal Heat, Cooling & Ventilation, Controls, Thermostats & Zoning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2%

Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.734 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
0%
2
6%
1
0%
Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review
Showing 26-34 of 34 reviews
Deb F.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Very informative
Description of Work: A/C tune-up
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
susan L.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Happy with the outcome
Description of Work: air conditioner fan stopped
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
Charles M.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
very good , very very good
Description of Work: furnace work
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
Lizabeth K.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed a new air conditioner.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
scott M.
01/2016
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Charged me 1 hour service for 15 min. work; was told I had a dirty furnace filter this costs $129.00. Within a couple of hours my furnace wouldn't light again; call 2 ($90.00 more and another 20min work!) another tech cleaned burner and furnace works with loud rattling noise.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$219
Response from Metro Air Heating & Cooling
I'm sorry you were dissatisfied with our service. Our pricing policy has changed since 2015. Currently, we charge $99 for a diagnostic/trip charge, and then we provide the cost for the necessary repairs. I cannot comment further about the work we completed. I do not have a record of you as a customer, and we have no record of us visiting your home at the address listed. As a policy, we now ask customers about their filters when we book a service appointment to avoid failures caused by dirty filters.
David S.
10/2010
4.0
heating & air conditioning/hvac
  + -1 more
Good experience. I called them at 730am and they were there at 9am. I called them because they were the ones that installed the furnace. The previous home-owners had the furnace installed.
Description of Work: Warranty work for a furnace.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
Craig W.
09/2010
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service. Installation was right on time and quick response to a repair issue with the Heat Pump 9 months after install.
Description of Work: Remove 1989 Carrier 120,000BTU gas furnace and 4 ton air conditioner, And replace with Bryant Furnace and Heat Pump of equivalent size.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,700
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
RON K.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
Our A/C quit during a period of 90+ degree heat. I called Metro Air after hours and left a message requesting a repairman. I got a return call at 7:15 a.m. the next day from Joe, the service tech, and he said that he would be at the house by 10:00 that same morning. He called back at 10:00 to let me know that he would be one hour late because the job he was on was taking longer than he had originally expected and then showed up just as promised. He replaced the blower motor control module in the furnace, which had burned out. He also adjusted the furnace filter assembly, checked and cleaned the condensate pan in the bottom of the A/C condensor and spent the time to tell me how to set my air exchange unit. Joe went way beyond my expectations. I have never had a service tech call before and let me know that he would be running a little late. While the electronic module was a little spendy, the service call cost was reasonable. This was just a great experience with Metro Air.
Description of Work: Metro Air replaced the blower motor control module on my Carrier furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$388
Response from Metro Air Heating & Cooling
Thank you for your business and the positive feedback!
PATRICIA S.
06/2000
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: FIXED AIR
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

16980 Welcome Ave SE, Prior Lake, MN 55372

http://www.metroairmn.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
MB708168
Trade License Locale
Minnesota
Trade License Authority
Minnesota: Contractors
Trade License Expiration
03/25/2024
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Metro Air Heating & Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Metro Air Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Metro Air Heating & Cooling offers free project estimates.
Yes, Metro Air Heating & Cooling offers eco-friendly accreditations.
Yes, Metro Air Heating & Cooling offers a 2% senior discount.
Yes, Metro Air Heating & Cooling offers emergency services.
Yes, Metro Air Heating & Cooling offers warranties.
Metro Air Heating & Cooling offers the following services: Hybrid Heat, Hydronic Heat, Radiant & Geothermal Heat, Cooling & Ventilation, Controls, Thermostats & Zoning

Contact information

16980 Welcome Ave SE, Prior Lake, MN 55372

http://www.metroairmn.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day