About us
Business highlights
43 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
2%
Emergency Services
YesAccepted payment methods
Reviews
4.734 Reviews
Showing 1-25 of 34 reviews
Brian B.
02/2021
heating & air conditioning/hvac
+ -1 moreGreat! The furnace works better than it ever has! They were prompt, quick, quiet and clean! Would definitely hire them again!
Description of Work: Repaired the furnace, we were not getting heat on the 2nd floor.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Douglas C.
05/2020
heating & air conditioning/hvac
+ -1 moreThe team was professional and prompt. They were not the cheapest total bid, but on a "price for the work done" they were the best. The bid included nine supplies, five returns, a gas line for a fireplace, and punching through the side of the house to finish up a bathroom fan exhaust. They showed up on time, ready to rock, and completed the work in one day. They left the gas pressure tester for the inspector, and promised to return on call after the sheetrock went up to install the registers. Very pleased with their work thus far.
Description of Work: HVAC install for basement finish
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,950
Response from Metro Air Heating & Cooling
Tim U.
02/2020
heating & air conditioning/hvac
+ -1 moreDealing with Nate and Nick was great! The analysis and information they gave was professional and to the point. The installation was done when we needed it, it was completed in less than a day, and we did not have to go without heat during this winter installation.
Description of Work: Replace Hybrid heating and cooling with New Furnace, air conditioner and thermostat
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$9,000
Response from Metro Air Heating & Cooling
Nancy P.
01/2020
heating & air conditioning/hvac
+ -1 moreI woke up this morning and my furnace was not working. I called Metro right away in the morning and Daryl Smith was sent out to help me. He arrived right on time and very quickly figured out the problem. There was a malfunction with my Thermostat and Daryl replaced it and also took the time to explain valuable information to me. I hope Daryl gets recognized because when you are a homeowner and someone comes out we of course want our problem fixed. The bonus is that he was caring and kind during the process. Its no fun to wake up with no heat in the winter and Daryl was just a great person to send out. My son will need a new furnace soon and you can bet I will refer Metro. Customer service is everything and many companies forget this but Metro deliver's Thank you!
Description of Work: My furnace was not working this morning.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Trudye B.
01/2020
heating & air conditioning/hvac
+ -1 moreOutstanding Quality of work & Customer Service! Well Done!!
Description of Work: Fix furnace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Cathy R.
12/2019
heating & air conditioning/hvac
+ -1 moreDaryl from Metro Air came to my brother's house for a 2nd assessment of his boiler. 1st plumber (Hero Plumbing) told my brother his boiler's seals were leaking CO into his house and had shut off his heat. Also quoted him $13,000.00 for a new boiler. Daryl checked my brother's boiler, found NO CO, NO deteriorating seals, and said Hero's quoted replacement costs were 50% more than what is normal. CenterPoint Energy also came out that day and turned my brother's heat back on. They also found no problems with leaking CO. Daryl was very professional and calming.
Description of Work: 2nd opinion on boiler repair
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Response from Metro Air Heating & Cooling
charles S.
12/2019
heating & air conditioning/hvac
+ -1 moreFurnace could not be fixed due to bad heat exchanger.
Description of Work: No heat from furnace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$100
Response from Metro Air Heating & Cooling
Marissa W.
10/2019
heating & air conditioning/hvac
+ -1 moreGreat job! We received a call that the techs were on their way and they arrived on time. The utility space is tight but they made it work with no fuss and they did a great job. They cleaned up after their work and were very helpful in walking us through everything. Would definitely hire again!
Description of Work: Furnace replacement, combustion air intake installed, return air installed, gas line to kitchen stove installed
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,600
Response from Metro Air Heating & Cooling
Keith G.
07/2019
heating & air conditioning/hvac
+ -1 moreToday I had a visit by Matt who is very professional and educational, both go a long way in my book. He diagnosed the issue and genuinely cared my issue was resolved. Matt walked me through what he was doing and kept me informed. Between my phone interaction in booking the appointment and the visit itself, I’m 100% satisfied with the quality of work and the price charged. Metro Air Heating & Cooling is a company you can trust and I’d recommend them to family and friends.
Description of Work: Diagnostic of central air issue
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Esther R.
07/2019
heating & air conditioning/hvac
+ -1 moreThey are on time, they did a thorough job, and they made recommendation on how to maintain my AC.
Description of Work: They did a AC tune up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Said Q.
06/2019
heating & air conditioning/hvac
+ -1 morePerfect , explain different units And prices , rebates And which unit Will save me money in the long run , Highly recommend.
Description of Work: Install furnace and air conditioner
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Brian H.
05/2019
heating & air conditioning/hvac, energy audit
+ 0 moreI’m an experienced home builder / contractor and have 1 HVAC company on my list. Metro Air is the top 1% in the twin cities for service and quality of work. We’ve hired Metro Air for dozens of homes built and it’s been on time, on budget, and priced accordingly. No need to look further, give them a call today!
Description of Work: Remodel full HVAC system and ducts
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Luke C.
05/2019
heating & air conditioning/hvac
+ -1 moreSuper fast estimate, good pricing plus a warranty, quick scheduling for the actual work, positive installation experience.
Description of Work: Replaced A/C unit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Toni P.
05/2019
heating & air conditioning/hvac
+ -1 moreProfessional and friendly. Helped select the best furnace and A/C for our needs. Arrived at the scheduled time. Answered all our questions. Tested both systems and left the installation area spotless. Very satisfied.
Description of Work: New furnace and air conditioner
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Sue T.
05/2019
heating & air conditioning/hvac
+ -1 moreMetro Air has been quick to respond to any issues. Metro Air has never tried to sell me anything that I didn't need which I greatly appreciate.
Description of Work: I have used Metro Air for maintenance of both my heating and cooling system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$45
Response from Metro Air Heating & Cooling
Charles F.
01/2019
heating & air conditioning/hvac
+ -1 moreVery helpful and prompt. Very neat and clean and on time.
Description of Work: furnace heat exchanger cracked and furnace had to be replaced
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
Response from Metro Air Heating & Cooling
Ann L.
07/2017
heating & air conditioning/hvac
+ -1 moreThey're very good. It's usually 1 person.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
Valerie O.
10/2013
heating & air conditioning/hvac
+ -1 moreThey were very helpful. Did a great job installing new unit and removing old unit.
Description of Work: new a/c
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
Response from Metro Air Heating & Cooling
Jane L.
07/2013
heating & air conditioning/hvac
+ -1 moreExcellent! We found Metro Air after another contractor referred us due to the fact that we were working through another HVAC service provider (via our home warranty) that was terrible to work with. Our heater went out during the coldest part of winter and at the worst time (holidays) and while the heater was replaced, the duct work and detailed HVAC work to go along with the new heater was handled poorly by the other contractor (sloppy work). Frustrated, we were referred to Metro Air and they took it from there. Jeff, Paul, and team were prompt, very knowledgeable (know the code well), and easy to work with. Their estimates were detailed, competitive and on point (i.e. billed what they estimated we would be billed or less in some cases). Throughout a four month period, we had them correct duct work, re-rout various ducts/vents and replace our A/C. We would highly recommend Metro Air to other homeowners.
Description of Work: We used Metro Air for a variety of HVAC related projects over a four month period during a home remodel. Jeff & his team did a great job --- from replacing our A/C, fixing old ducts/venting and re-routing venting.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,500
Response from Metro Air Heating & Cooling
Jennifer T.
05/2013
heating & air conditioning/hvac
+ -1 moreMetro Air was happy to continue coming out to my house to charge me to refill my unit and never check for leaks. Each time I was charged for a service call and about $50 for each pound of freon that they would put into my unit. After it was discovered that they had not sealed off one of the air returns, I had no doubt that I needed to start looking into other companies to service my a/c. Whenever I asked them to check the unit for leaks, I was always treated as if since I wasn't the and quot;expertand quot; that I had no idea what I was talking about. I had spoken to or directly dealt with no less than 3 members of their staff and each one never gave me a good reason why they wouldn't check for leaks or explain their reasoning why they wanted to continue putting freon in. Will be contacting my builder to ensure they're aware of the issues I've encountered through the last 3 years and the lack of professionalism and knowledge I've witness with Metro Air.
Description of Work: Metro Air was the service company my builder used to install my Bryant heating and air conditioning unit. The house was built in late 2009 and when I went to run the a/c the next summer it wouldn't cool. I called Metro Air and they came out and put in 3 pounds of freon in the unit. I paid the $200 or so for them to come out and put freon in the unit and that was that. Fast forward to March of 2012 and the a/c wouldn't cool yet again. I then discovered that one of the air returns was not sealed off in the basement so I sealed that off myself and called Metro Air yet again. The service tech put in yet another 2 pounds of freon, said "oops" when I showed him where the air return was supposed to be sealed but yet wasn't when they installed the unit and said not to worry about it when I asked if he should check the unit for leaks considering this was supposed to be a new unit and the house wasn't even 3 years old at the time. I paid out yet another couple hundred dollars for his service call and that was that.. again. I then found a deal on Angie's List for a different company and went with them when the unit stopped cooling... yet again... towards the middle of the summer of that same year. I discovered the coils were frozen with over an inch of ice over the coils. I called in the new company and they immediately checked the unit over for a majorly discounted price and for a cheaper pricetag than one service call to Metro Air the unit is up and running with no problems. Come to find out it was a recalled unit. All discovered and taken care of by a different company.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$300
Response from Metro Air Heating & Cooling
Susan P.
12/2011
heating & air conditioning/hvac
+ -1 moreThe technician, Joe, was responsive and arrived to repair our furnace within a few hours. He identified the problem and replaced the motor and blower wheel with parts he had on hand in his truck. He was friendly and had the job done in about a half hour. We were very pleased with the service and price, and will use Metro Air again in the future.
Description of Work: Repair furnace that shuts down intermittently
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$330
Response from Metro Air Heating & Cooling
Edward K.
10/2011
heating & air conditioning/hvac
+ -1 moreMetro Air is excellent. The staff is efficient and friendly and knowledgeable. Metro Air installed a new heating/cooling system last year, and did an outstanding job. From the time of the initial contact for the estimate, to the time that the work was actually completed was flawless. I recommend them highly.
Description of Work: Routine start-of-season furnace maintenance
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$95
Response from Metro Air Heating & Cooling
Lynnette D.
04/2011
heating & air conditioning/hvac
+ -1 moreI have used them before. They were prompt and friendly. They were within price range. They were good.
Description of Work: Metro Air Inc installed an air conditioner.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Metro Air Heating & Cooling
JANNA D.
04/2011
heating & air conditioning/hvac
+ -1 moreI don't have too much specific to say about their quote. Their responsiveness was good.
Description of Work: They gave me a quote for installing a new furnace with an outdoor heat pump, as well as removing the old furnace.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Response from Metro Air Heating & Cooling
David S.
12/2010
heating & air conditioning/hvac
+ -1 moreThe service work was a simple cleaning of a furnace component but the repair man took the time to explain what caused the problem and how we could clean the part ourselves next time. in addition, he looked at our 1st furnace and inspected it and gave us some helpful advice regarding replacing the unit in the future. He was very polite and professional and we certainly will call Metro Air the next time we need service.
Description of Work: Our 2nd furnace stopped heating and was blowing cold air. We have a Kelvinator furnace with a dual zone.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$95
Response from Metro Air Heating & Cooling
- 1(current)
- 2
Contact information
16980 Welcome Ave SE, Prior Lake, MN 55372
http://www.metroairmn.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
MB708168
Trade License Locale
Minnesota
Trade License Authority
Minnesota: Contractors
Trade License Expiration
03/25/2024
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Metro Air Heating & Cooling is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Metro Air Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Metro Air Heating & Cooling offers free project estimates.
Yes, Metro Air Heating & Cooling offers eco-friendly accreditations.
Yes, Metro Air Heating & Cooling offers a 2% senior discount.
Yes, Metro Air Heating & Cooling offers emergency services.
Yes, Metro Air Heating & Cooling offers warranties.
Metro Air Heating & Cooling offers the following services: Hybrid Heat, Hydronic Heat, Radiant & Geothermal Heat, Cooling & Ventilation, Controls, Thermostats & Zoning
Contact information
16980 Welcome Ave SE, Prior Lake, MN 55372
http://www.metroairmn.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day