FLOORS OF DISTINCTION

We looked at several floor stores and big box stores trying to find the right flooring for our bathrooms. This a REAL floor store: great selection, great decorator help, good prices. Great job on install. All completed professionally and on schedule. We will certainly return for our next floor covering needs.

They are the only ones I use to put in floors. They only install quality floors so if you are looking for cheap floors it is not the place to go. If you are looking for a floor that will last, good quality and installed professionally then you want to. All their materials are high performance and that includes carpeting.

This is our 2nd time using them. New floor hasn't arrived yet, but 1st time was great.

Most of the flooring in my home was very old and needed to be replaced, and I also wanted to replace carpeting in the living areas with hardwood floors. I walked into Floors of Distinction with the mindset that I was just doing some preliminary shopping, mainly focused on putting hardwood floors in my living room/dining room, hallway, and kitchen areas. I was greeted by one of their Designers, Sarah. After I explained what I was looking for, Sarah gave me a run down on different hardwood floors and provided some samples for me to take home. She was friendly and helpful - listened to my likes/dislikes and provided suggestions. And once I began looking seriously at the samples in my home, I went from the preliminary shopping phase to more serious shopping. It felt very much like a collaborative effort, as I leaned on Sarah's interior design experience to help guide me. I juggled different ideas - and in the end - decided to use hickory hardwood in the living room/dining room and ground level hallway, cork in the kitchen. We also decided on replacing the carpet on the stairs and top floor landing to complete the new look. At this point, Sarah and Bruce made a site visit. Bruce measured the areas for the final estimate, while Sarah helped me with some of my final choices (i.e. carpet color). A few days later Sarah provided the final estimate. She walked me through the details so we could validate all the cost components, and it gave me a chance to make some adjustments. I took a few days to review the estimate. I used their subcontractors to install the floors. It took a few weeks before the materials arrived and the work began. I could have had them rip up the old flooring, but to save costs, I had elected to rip up the old flooring myself. Next time I might not; it turned out to be more work than I expected. There were two separate contractors: one for the hardwood floor and the other for carpet. All I can say is they both did great. I was very pleased with their responsiveness, professionalism, and most of all, quality of work. I had thought about trying to install the hardwood floors myself, but was glad I did use their services. The majority of the work was installing the hickory and cork floors. It took less than two days to cover two rooms (including the kitchen with a lot of cutting needed) and the hallway. The installer, Matt, was fast and efficient - and he didn't mind that my dog wanted to supervise. The cost ended up more than I originally expected, but it was not excessive for what I ended up doing. I highly recommend Floors of Distinction.

They were very good. They type of service, responsiveness, and follow through is excellent. I have no complaints whatsoever.

It went fine. They did a nice job. Their professionalism, their service and their clean up were all fine.

The sales people were excellent. The installers were great. We liked the carpet and the people we were dealing with. Their willingness to help stood out the most. They stored the carpet in their warehouse until we were ready. They installed it in two different days.

Went perfect. They are a very good company, great customer service.

Floors of Distinction installed 600 square feet of high-quality vinyl flooring in three basement rooms (a laundry room, a crafts room, and a furnace/storage room), and they did a GREAT job in all respects! The remodeling of these basement rooms involved several steps, including the abatement of asbestos-containing tile flooring and mastic; the removal and repair of drywall; the installation of drain tile and a sump pump to solve a water seepage problem in one of the rooms; painting; and finally the installation of the new vinyl flooring. Colleen Kelly was very helpful and supportive during all phases of the remodeling project. In addition to knowing a lot about flooring, she is extremely patient and has a good sense of humor. I highly recommend working with her! The owner Bruce Beaudoin made a second trip to the house after the original floor was removed and the drain tile installed to check the condition of the cement floor before sending out his installer; I was really impressed by his doing that, as it demonstrated further to me how much both Bruce and Colleen wanted the new flooring to look perfect. The installer Ray was a master craftsman, and he did an absolutely AWESOME job patching problem areas on the cement floor and then installing the vinyl. These rooms have several pipes, drains, a sewer access, a sump pump, etc., and somehow Ray managed to fit the vinyl perfectly around all of these openings. The finished result looks more like ceramic tile than vinyl. I used to hate these three rooms, mostly because of the condition of the old floor tiles. Now every time I look at the beautiful new flooring, I feel happy. Thank you, Floors of Distinction!

I am going to replace a wood floor so I'm going to have to go over and see what they have. They are a little more expensive due to the quality of the carpeting and pads. They installed the carpet right away and did a great job on that. The quality of the carpet has performed very well. The interaction was great. They were very helpful. I've been back since to look at some other solutions for other rooms and they are always real helpful. I knew I would pay more because of the quality.

We chose not to use this provider based on the lack of folllow up from our initial contact.

Very professional. Store employees are knowledgeable and offer the best quality. Primarliy offer top quality materials so the pricing will likley appear to be on the high side of other estimates you ask for. Bottom line - you get what you pay for. We did our own demolition and removal to save money - somewhat hard work but worth doing if you are able. New carpet installed in an afternoon - looks and feels great!

They were very professional and easy to work with. Patient with my many questions. A little expensive, but that might have been my misreading of what it would cost. They were a little confusing about care for the floor--the installer gave me the wrong cleaner--but then the sales person called me and told me the proper cleaner to use.

We had a wonderful experience with the people at Floors of Distinction from start to finish. They will helpful in showing us a variety of woods and explaining the process of installation. Matt laid our floor. We chose an Acacia which has a variety of markings and color contrasts in the wood. The floor is beautiful.

After about a month of considering samples, the floor was bought on May 29 but was not installed till June 25th. Wanted it sooner but material did not arrive and get scheduled for install till late June. Installer worked hard and did a fine job in only one day! Since then we have concluded the pattern and color are too busy and dislike it. We are planning to replace the floor!

Met with Christina who took us straight to the types of flooring we were interested in. She really knew her floors and all the details associated with their product which we thought was impressive. She set us up with Bruce Johnson who came out a few days later to take an estimate. Both were very prompt in drawing up the line items details and ordering the product. About 3 weeks later we were ready for install. Ray their installer was very punctual which I appreciated and went straight to work. This was a new pattern of floor that he was working with and he did a beautiful job. We did have some hiccups though, one of which was 2 boxes of the 16 x 16 tile were the wrong color whch delayed the floor getting done in two days and we had to have what was done covered up for the weekend for installation to resume on Monday. However, upon being notified that 2 of the boxes were the wrong tile the company went right to work to fix the issue and get the product to our house as soon as possible. I had calls from both Bruce and Christina checking in and giving me updates. The correct tiles were delivered around 9 am on Monday morning meanwhile Ray asked to come early so he could begin grouting the tiles that were on the floor. He did run out of grout for a small patch of floor that remained around 4pm but someone was quick to courier more grout over and Ray finished the floor. It's absolutely beautiful! Thanks Ray. I know having those 2 incorrect boxes stressed him out too on Friday but he did great work. The company in my opinion is great to work with and will be with you every step of the way. The store looks small from the outside but they have an impressive selection of flooring and someone who really knows the product and listens to your needs. Thanks Christina. I would definately recommend Floors of Distinction

we are still in the shopping mode with Colleen. Trying to decide "what" and "when to do project".

Floors of Distinction did a great job! The designer we worked with came to our home and helped us with the final decision on hardwood flooring. The installer did a fantastic job and was here when he said he would be and finished the job on time. Everything went very smoothly from start to finish.

Excellent work. Professional and completed the job in 1 day. The kitchen floor ended up having several layers of linolium and was very hard to get up, but they did not complain and took the extra time needed. Looked great when done.

Excellent experience. This was a referral from my fiancee who said she had some great experiences. Bruce B. was the main salesperson I worked with. In the store, he quickly ascertained my needs and budget and proposed a well-fitting solution. After a minor hiccup involving his coworker not being on the same page and a mutual misunderstanding on the quote, it was quickly resolved, and Bruce went out of his way to make it right and ensure a quality experience. The installers were fantastic - the lead guy was very communicative, very caring, and did a top quality job. They are a great company to work with.

My first project with this store was replacing the vinyl floor in my kitchen, informal dining room, hallway,and three bathrooms. It took a year from the time I started looking for flooring until I actually had the installation done. The staff at FOD were very patient, made great suggestions, answered all my questions patiently, and when I found a vinyl floor online that I was interested in they ordered samples for me because they didn't carry the line in the store. They were never pushy, but followed up promptly when they promised to do something. The installer was very professional, and has been back since to replace a small part of the vinyl flooring that was damaged (my fault). You can't even tell it was replaced. My second project was replacing the carpet in our family room. I chose Karastan, and bought it when it was on sale, so was a reasonable price. Love the carpet! Again, even though I worked with a different person on this project, all my comments from above apply. Installation again very professional and they moved some heavy furniture for a small fee. My latest contract with FOD was for carpet, again Karastan on sale, for dining room and living room. Same experience. Love this store!

We have worked with this company for over 20 years, purchasing carpet, laminate and hardwood in two complete homes. Very large jobs. Latest project was a two room upgrade of sun room and kitchen floors. Personal attention was, as always, much appreciated. Installer was top notch, and he did an absolutely beautiful job. This is a small company with great integrity and they have an impressive and in-depth selection of products. We would never consider going anywhere else. Everyone associated with the company cares about the product, the client, and the service.

It was a lovely experience from beginning to end. They removed the old carpet in the family room and installed the new one in one day. The solarian tiles in the kitchen and entry were difficult to remove, but the installer was very gracious about all the hard work. He went beyond the call of duty, I believe. Very proud of his work, and he should be! The whole experience from the planning stages with Colleen and room measurements through completion of the project was beyond expectations! Thanks, Colleen.

From start to finish, Floors of Distinction staff was wonderful. Christina Burns provided product guidance and recommendations and was always more than willing to bring additional samples of material. Because of the complexity of removing existing wood floors/sub-flooring, Bruce (the owner) personally visited our house and outlined every possible challenge/cost we could potentially face and was spot-on with his thoughts - we had absolutely no surprises. Bruce, the project scheduler, made the demo and installation pieces came together seamlessly and the crews for both the wood install and carpet install were on time, professional, clean and I'd have to say, exceptional in their craft and work they performed. They have also worked for Floors of Distinction for many years which says alot! We did have a slight glitch in delivery due to product availability; however, we were notified immediately of the situation when the product was initially ordered and provided with several options to address it. For us, the delay was OK - it gave us time to have other necessary work (e.g. new paint, new doors/trim) completed prior to having the new flooring installed. This was a costly project and honestly, we believe that "you get what you pay for." While we could have easily gone to Big Box retailers or other flooring vendors to same some bucks, it is very, very doubtful that they would have been able to provide the i n-depth knowledge of flooring and issues that could arise, problem solving and excellent quality and level of service that we experienced with Floors of Distinction which, in the long run, would have cost us significantly more in headaches and dollars.

Wonderful!! I first had Empire come out to give us an estimate, did not like the pressure treatment I received. We have worked with Floors of Distinction before, had a wonderful experience then as well!! Highly recommend them, the nice men who installed the flooring were wonderful, helpful and respectful!! SUPER COMPANY!!!