MINNESOTA RUSCO

Description of Work: We had 2 windows and a sliding glass patio door replaced.I get the impression that this is a very busy company. Luckily, my schedule is very flexible in the Summer, so appointments were easy. They always arrived promptly. |This company seems a bit weak in their interoffice communication. They arrived with the wrong trim for my windows. They tacked in the wrong trim temporarily and the tech wrote out that the correct trim needed to be installed on his service sheet and they left. Several days pass and I get a call from the office manager asking how the job went and was I ready to pay. She was surprised that the trim still needed to be installed. Shortly thereafter they called to schedule an appointment for the trim replacement. The tech arrived with a bundle of the proper trim, but no clue as to what needed to be done. I explained the issue and he promptly replaced the trim. They do great work, but they seem to drop the ball when it comes to communicating amongst themselves. They do fix the problem promptly once they are made aware of it.

Description of Work: Bathroom remodel. Designers were incompetent. They initially told me my design was impossible but their installation staff wondered why they said that. When they re-cost what I wanted, the cost went up $5000, which was beyond what I told them I could spend. I found this out after the 3-day cancellation period was past. Would not let me out of my contract unless I forfeited the down payment even though they had not even pulled the permits. I did not initially sign-off on their installation because of obvious (to me) problems, which required additional materials to fix (which they had to cover).

Description of Work: The salesman told us that we were a very good customer and said that MN Rusco has done business with us in the past. He pointed out that our 13 windows were Rusco's windows and looks like the door was Rusco's. He also mentioned that the sliding glass door (SGD) was probably Rusco's too. However, they have come out with a superior product SGD with welded corners. The installer who took out the old SGD and replaced it with a new one, commented on the poor job the old installer had done on the flashing at the bottom of the door. This in effect had allowed water to come into the wood and cause wet rot.... which in turn was a huge attraction to carpentar ants which caused the wood frame at the bottom of the SGD to crumble which caused a break in the frame of the frame of the SGD. So, in effect, the previous installer had really messed up... and if he had not messed up, we wouldn't have needed a new replacement door. I told him that the last installer was from Rustco and that it was a Rustco door to which he replied "I was here at the time the last one was installed but it wasn't me who installed it". When I told the company about it, they said that the installer from the original install of the sliding glass door (SGD) was no longer with the company. Further looking into this, they declined liability stating that it was not their Sliding Glass Door. Edit 5/27/15: After checking my records, it seems that Rustco was not the provider or installer of the old door that was replaced.

Description of Work: They installed new counter top in bathroom. Initial installation went well in Nov, 2014. However, we noticed after they left that the depth of the counter was about 1/2 inch too narrow. Enough so any splash over would damage the wood cabinets. |It was the day before Thanksgiving and we called the manager. He was wonderful and by Monday after Thanksgiving, he had checked on their measurements, called us and ordered a replacement counter as it was indeed a an error of 5/8's. The new one arrived just before Christmas. The installer was very crabby that day and acted like we were being too picky. Was definitely rude which was unfortunate as the office staff and manager were top rate. They held the payment of our check until the new counter arrived and was installed and we were satisfied. |The reason I probably wouldn't use them again as I definitely do not want to work with their installer again and the product is nice looking but unfortunately scratches easily. Just not something I will want in the future but overall, the company was very good.

Description of Work: I met the Rusco salesman at their booth at the State Fair, and engaged him to come to my home to give me an estimate on a replacement window. The salesman was very young, so I was amused, rather than annoyed, by his almost painful eagerness at the State Fair booth. He arrived punctually for the appointment at my home, and spent a lot of time and energy assessing what sort of window I needed. But then he went all hard-sell, offered me a rather high estimate, with a generous discount that was available only if I signed on the deal immediately. He also said that in a matter of days Rusco was likely to get so busy that they might not have time to do my window before winter. I had not yet had a chance to get other bids, or to evaluate the suggestions he had just made about what type of window to install. I don't know if I might eventually have gone with Rusco. But I'm totally allergic to that kind of high-pressure sales pitch, and I do not make snap decisions. So Rusco lost this sale. I should note that the salesman was courteous, polite, and friendly.

Description of Work: The service as great! The installers were friendly and courteous. They cleaned up and hauled away the old windows. The boss stopped by to make sure the job was done correctly. Very pleased with the new windows and the way the job was completed.