About us
Business highlights
69 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
3.8132 Reviews
Showing 101-125 of 132 reviews
Annette H.
04/2020
replacement windows
 + -1 moreIt was good.
Description of Work: replace windows
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
FRED & MARCY S.
04/2018
home remodeling
 + -1 moreIt went perfect!
Description of Work: Bathroom remodeling
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Yes, I recommend this pro
$16,000
Response from MINNESOTA RUSCO
Roz W.
08/2016
gutter cleaning
 + -1 moreunknown
Description of Work: The quality of the windows installed is of poor value. The workman did a poor job of installing the windows. They used second hand workman and damaged my window seals. Caulking was sloppy, with nails showing out of the frame. They were not willing to come check the work and they refused to follow up. I would never recommend them to anyone.
| Rating Category | Rating out of 5 |
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Richard D.
04/2016
remodeling
 + -1 moreunknown
Description of Work: Bathroom remodel: Two salesmen came and I told them what I wanted. They said the plumbing in my plan was not possible, that my plan could not be done, and that I had to keep the current layout. I believed them and signed a contract for what they said was possible. Subsequently, the Rusco engineer came to measure for the materials. I told him what the salesmen had told me and he said what I wanted was possible. The salesmen were wrong. At this point I lost confidence in Rusco as a vendor and no longer wanted to have them do the work. I contacted them and told them I wanted to cancel the contract even though it was more than three days after the date the contract was signed. I did not think that i had been treated in good faith. Rusco said they would agree to cancellation but that they would keep the entire downpayment. I pointed out that they had not yet pulled any permits or ordered any materials. I offered to pay for costs incurred, but they were not interested in anything less than keeping the full downpayment. Their position was that we had a contract and that I needed to honor it. They would only agree to a change order, which initially increased the cost of the contract by $5000. We did negotiate that down to $2500. Feeling stuck, I had them do the work. As installation proceeded, the installer pointed out that the sink from the original order was too big to fit in the new configuration. I went out and purchased one that would fit. Rusco took back the one they ordered. I did not sign the completion certificate when I received it as I was dissatisfied with two things. They did fix both at no charge to me, but it delayed completion for a couple of weeks. The bathroom looks good now, but I found the process of getting there to be unnecessarily painful.
| Rating Category | Rating out of 5 |
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Dorothy S.
01/2016
replacement windows
 + -1 moreunknown
Description of Work: Price was kind of steep but work was done right.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Gretchen L.
11/2015
replacement windows
 + -1 moreunknown
Description of Work: I am pleased with the bath updating. There was a delay as incorrect fixtures came, but that has now been resolved. The installer (Jason) was very professional, neat and friendly.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Response from MINNESOTA RUSCO
Ron H.
10/2015
replacement windows, doors
 + 0 moreunknown
Description of Work: Installed new front entry AND screen door on house. This was a good experience overall. Nice, polite, informative. The installer was a particular stand out. He was all I could have asked for in an install. High quality products, all is well with these after @6 mo. In retrospect the price was a little high.
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Yes, I recommend this pro
$2,500
Response from MINNESOTA RUSCO
danette M.
10/2015
replacement windows
 + -1 moreunknown
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$8
Joseph F.
09/2015
replacement windows, doors
 + 0 moreunknown
Description of Work: We had 2 windows and a sliding glass patio door replaced.I get the impression that this is a very busy company. Luckily, my schedule is very flexible in the Summer, so appointments were easy. They always arrived promptly. |This company seems a bit weak in their interoffice communication. They arrived with the wrong trim for my windows. They tacked in the wrong trim temporarily and the tech wrote out that the correct trim needed to be installed on his service sheet and they left. Several days pass and I get a call from the office manager asking how the job went and was I ready to pay. She was surprised that the trim still needed to be installed. Shortly thereafter they called to schedule an appointment for the trim replacement. The tech arrived with a bundle of the proper trim, but no clue as to what needed to be done. I explained the issue and he promptly replaced the trim. They do great work, but they seem to drop the ball when it comes to communicating amongst themselves. They do fix the problem promptly once they are made aware of it.
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Yes, I recommend this pro
$7,000
Response from MINNESOTA RUSCO
MARGARET I.
07/2008
replacement windows
 + -1 moreI think their price was reasonable. The boss explained why the board on the bottom was larger than the others and answered my questions. They have 53 years of service and the workers were polite. They vacuumed the area where they were working and when the boss came out to answer questions about the board on the bottom being larger than the others, he saw some specks left on the floor and he vacuumed them up.
Description of Work: They put in a new big picture window. They removed the rotten wood from the old window and made a whole new frame. They stained around the wood.
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Yes, I recommend this pro
$1,180
Response from MINNESOTA RUSCO
Greg M.
10/2007
replacement windows, doors
 + 0 moreI am very happy with the work they did on both the window and the door. The window work went smooth and fast. The window matches the rest, so no one will realize that it was done at a different time. The exterior is vinyl and they capped the wood trim with aluminum. The interior is a raw wood that you can stain to match your existing trim. The windows done on the back of the house were done by a different company. When one of the panes cracked, I tried to contact them and they were no longer in the business. I wanted to make sure I got a company that would be there in the future, that is another reason why I chose Minnesota Rusco.
Description of Work: I had previously had them replace all the windows in the front of my house except this window, because I had thought about adding a second story and the stairs to the upstairs would have been across where this window is. I decided not to add a second story to the house and wanted to make the last of the windows maintenance free. They have always been in the ballpark with their price estimates. I was happy with their previous work and this new window matches the other windows they installed. I was also having them install an outside door (see doors for the report and pricing of door) because they had installed a security storm door on this door and I wanted to make sure they would not do anything to void any warranties and I liked their door design.
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Yes, I recommend this pro
$900
Response from MINNESOTA RUSCO
MARY ANN G.
08/2007
replacement windows
 + -1 moreTheir prices were pretty comparable to other estimates we received and the quality of the work was excellent. They were neat, clean, efficient and they were on time.
Description of Work: They replaced all of the windows in our home.
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Yes, I recommend this pro
$5,000
Response from MINNESOTA RUSCO
JOY J.
04/2007
replacement windows
 + -1 moreThe sales rep. arrived 20-25 minutes late for the appointment. We showed him what windows needed replacing. We explained that we were not familiar with MN RUSCO's product and options. He was ready to leave in the first 5 minutes because we were not "ready to purchase" and were in the "early stages" of our decision making. We asked if he had any samples with him or if we could visit a showroom. He declined. He was ready to pack up and leave when he finally went into his sales presentation which lasted almost two hours! He wrote up an estimate which was only good for that day. He did the hard sell. He wouldn't even leave a brochure nor a business card let alone an estimate. How do they expect a customer to make a decision on a LARGE feature of their home without having some type of example? He didn't have any examples of houses in the area where they completed the work. Who in sales doesn't leave a business card? The whole thing was very unprofessional.
Description of Work: We were called by Minnesota Rusco to check on our need of replacement windows. We have original 1941 wooden double hung windows. The windows are very large and have the Cape Code design. I told the representative that we were looking for estimates and were not familiar with the company. He scheduled a sales representative to meet with us. The sales representative was very short with us at first. He let us know many times that he worked on a commission. It felt as though he didn't want to waste his time with us because our project wasn't big enough. His attitude went from prejudging us as a no sale opportunity, to lengthy sales presentation to hard sell and argumentative. It was weird.
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$2,900
Response from MINNESOTA RUSCO
ROB M.
11/2006
siding
 + -1 moreMN Rusco was persistent in their sales process but failed to obtain the necessary permits once the work was scheduled. Materials sat in my driveway from Memorial weekend until late August before work started. Work was completed on Labor Day weekend.
Description of Work: Quoted & applied vinyl siding to 3 sides of home. Applied cedar siding to front of home.
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$16,546
Response from MINNESOTA RUSCO
ELIZABETH M.
10/2006
replacement windows
 + -1 moreWonderful! Jeff the salesman was personable and great to work with. Answers all of our questions. The measure man was great! The windows were installed a few weeks sooner than we expected - great! The installers were quick, friendly and efficient.
Description of Work: Replaced 6 windows.
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Yes, I recommend this pro
$5,000
Response from MINNESOTA RUSCO
JULIE C.
06/2006
siding, replacement windows
 + 0 moreThe salesperson that gave us the estimate was professional and not pushy. It was very high, but maybe they do have the quality they report to have. However, for several months later people from the company kept calling to set up appointments for estimates. We told them we were already given an estimate, and that we were going with a different company. It took them a long time to get us out of their database.
Description of Work: I asked for estimate for new siding and windows.
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$26,000
Response from MINNESOTA RUSCO
Anne M.
04/2006
replacement windows
 + -1 moreThe salesman was very professional and did not make me feel pressured into buying. The installers were neat, friendly and did very good work on the trim and finishing. They made the process a very pleasant experience. I have already recommended them to a friend and would highly recommend them to others.
Description of Work: I had eleven windows in my home replaced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$10,700
Response from MINNESOTA RUSCO
ELLEN Z.
10/2005
replacement windows
 + -1 moreTHE BID WAS GREAT. THEY SAT DOWN WITH ME TO TELL ME THE PRO AND CONS OF THEIR CONSTRUCTION. WERE VERY CONSIDERATE ABOUT MY KNOWLEDGE OF THE PROCESS AND DOORS. THEY FOLLOWED-UP WITH ME ON HOW THEY COULD HAVE DONE A BETTER JOB AND MADE SURE I UNDERSTOOD THE PROCESS.
Description of Work: I HAD A BID ON MY PATIO DOOR FOR $3000.
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Yes, I recommend this pro
Response from MINNESOTA RUSCO
09/2005
replacement windows
 + -1 moreTHE SALESPERSON QUOTED ME A PRICE & ORDERED THE WINDOWS. THEY WERE INSTALLED IN A QUICK TURN AROUND. THEY WERE VERY CLEAN.
Description of Work: THEY REPLACED MY BASEMENT WINDOWS.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
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Yes, I recommend this pro
$1,800
Response from MINNESOTA RUSCO
Cherie V.
08/2005
siding
 + -1 moreTHE SALESPERSON FAILED TO SHOW UP FOR THE FIRST TWO APPOINTMENTS. THEN WHEN HE DID ARRIVE, HE OUT REFUSED TO GIVE US A DETAILED, WRITTEN BID. HE ONLY WOULD GIVE US A VERBAL QUOTE. WE THEN RECEIVED A FOLLOW UP CALL FROM ANOTHER SALESPERSON TWO MONTHS LATER. UPON FINDING OUT THEIR BID WAS HIGHER THAN THE OTHERS WE RECEIVED, HE ASKED TO COME BACK OUT TO REBID THE PROJECT FOR LESS THAN THE ORIGINAL QUOTE. HE DID NOT HAVE THE ORIGINAL MEASUREMENTS, SO HE HAD TO START FROM SCRATCH. WE ORIGINALLY TOLD THE SECOND SALESMAN THAT WE ONLY HAD TIME FOR A 45 MINUTE MEETING. HE WAS AT OUR HOME FOR OVER TWO HOURS. MY HUSBAND HAD TO ALMOST PHYSICALLY SHOVE HIM OUT THE DOOR TO GET HIM TO LEAVE. HIS BID WAS EVEN HIGHER THAN THE FIRST SALESPERSON. HE ALSO DID NOT HAVE A WRITTEN BID TO LEAVE US. I WOULDN'T WASTE YOUR TIME WITH THIS COMPANY.
Description of Work: RECEIVED A QUOTE FOR NEW WINDOWS AND SIDING. COMPANY WAS $6000 HIGHER THAN THE OTHER BIDS WE RECEIVED. ESTIMATE OF $32000.
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Response from MINNESOTA RUSCO
DAVID R.
01/2005
siding
 + -1 moreHIS BLOW OUT PRICE BID WAS $6000 MORE THAN THE NEXT 3 BIDS
Description of Work: CALLED FOR AND ESTIMATE FOR SIDING AND ROOFING
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Response from MINNESOTA RUSCO
NANCY & JIM L.
03/2004
replacement windows
 + -1 moreFROM THE SALESMAN TO THE TWO INSTALLERS, THE WORK WAS OUTSTANDING. HIGH QUALITY WORK AND WINDOWS. ALL OF THE WINDOWS WERE ON THE SECOND STORY OF THE HOUSE.
Description of Work: REPLACED 10 WINDOWS, INSULATED ALL FRAMES, REMOVED OLD COUNTERWEIGHTS FROM FRAMES. ALSO INSTALLED NEW VINYL WINDOWS(6) AND AWNING TYPE WINDOWS(4)IN MASTER BEDROOM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$8,147
Response from MINNESOTA RUSCO
ANDREW B.
02/2004
replacement windows
 + -1 moreI UNDERSTAND A REP MAY GET DELAYED, HOWEVER, IF THE SALES REP WILL BE LATE FOR AN APPOINTMENT, A CALL SHOULD BE MADE PRIOR TO THE APPOINTMENT TIME, NOT HALF AN HOUR AFTER. FELT IT WAS UNPROFESSIONAL TO NOT CALL AND LET ME KNOW.
Description of Work: HAD THEM SCHEDULED FOR AN APPOINTMENT AT NOON TO GIVE AN ESTIMATE ON REPLACEMENT WINDOWS. THEY DIDN'T CALL UNTIL ALMOST 12:30 PM TO TELL ME THEY WOULDN'T BE ABLE TO MAKE IT OUT.
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| punctuality |
Response from MINNESOTA RUSCO
RICHARD C.
06/2003
home remodeling
 + -1 moreHE EVEN TOOK US TO VIEW A KITCHEN REMODELED BY RUSCO. HE ALSO BENT BACKWARDS TO GIVE US A GOOD PRICE. HOWEVER, WE ARE NOT IMPRESSED BY RUSCO'S CABINETS.
Description of Work: MR. FRANK CANNATA DID AN EXCELLENT JOB OF ESTIMATING AND DISCUSSING HOW TO REMODEL OUR KITCHEN.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Response from MINNESOTA RUSCO
11/2002
roofing
 + -1 moreTHE ONLY THING THAT HAS BEEN ACCEPTABLE ABOUT THIS EXPERIENCE IS THE PRICE. EVERYTHING ELSE HAS BEEN COMPLETELY LOUSY. I CALLED THEM 4 TIMES BEFORE I EVEN GOT A PERSON, EVEN AFTER THEY CASHED MY DOWN PAYMENT CHECK. IM DISGUSTED THAT THEY WOULD TAKE MY MONEY AND THEN NOT EVEN HAVE THE COURTESY TO RETURN MY PHONE CALL. IT HAS BEEN 4 WEEKS NOW AND STILL NO WORK, THE SALES REP TOLD ME WORK WOULD BEGIN IN A COUPLE WEEKS (2). THEN THIS MORNING WHEN I FINALLY TALKED WITH A PERSON, THE GUY TOLD ME IT WOULD TAKE 4-6 WEEKS FOR THE WORK TO BEGIN. I REALLY FEEL THAT THEY SHOULD HAVE BEEN A LITTLE MORE RESPONSIVE AND AT LEAST RETURNED MY PHONE CALLS TO SAVE ME SOME FRUSTRATION. THE GUY I SPOKE WITH ON THE PHONE TOLD ME THEY WOULD CALL THIS WEEK TO SET UP AN APPT FOR NEXT WEEK, SO IM GOING TO WAIT AND SEE WHAT HAPPENS BEFORE TAKING ANY FURTHER ACTION. I WOULD LIKE TO HAVE THE WORK DONE BECAUSE IT IS AN OLD HOUSE AND I DONT WANT TO WAIT UNTIL AFTER WINTER.
Description of Work: IVE CONTRACTED WITH THEM TO DO FASCIA AND SOFFITS. I GAVE THEM A CHECK FOR 1/2 AS DOWN PAYMENT AND THEY CASHED IT, BUT HAVE NOT YET STARTED THE WORK.
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$2,196
Response from MINNESOTA RUSCO
Contact information
5010 Highway 169 N, New Hope, MN 55428
http://www.minnesotarusco.comService hours
Sunday:
ClosedMonday:
7:30 AM - 7:00 PMTuesday:
7:30 AM - 7:00 PMWednesday:
7:30 AM - 7:00 PMThursday:
7:30 AM - 7:00 PMFriday:
7:30 AM - 7:00 PMSaturday:
9:00 AM - 2:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
MN License #CR002173
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Kitchen and Bath Remodeling,
Doors,
Siding
FAQ
MINNESOTA RUSCO is currently rated 3.8 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 7:00 PM
Tuesday: 7:30 AM - 7:00 PM
Wednesday: 7:30 AM - 7:00 PM
Thursday: 7:30 AM - 7:00 PM
Friday: 7:30 AM - 7:00 PM
Saturday: 9:00 AM - 2:00 PM
MINNESOTA RUSCO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, MINNESOTA RUSCO offers free project estimates.
Yes, MINNESOTA RUSCO offers eco-friendly accreditations.
No, MINNESOTA RUSCO does not offer a senior discount.
No, MINNESOTA RUSCO does not offer emergency services.
Yes, MINNESOTA RUSCO offers warranties.
MINNESOTA RUSCO offers the following services: Windows, Bathroom, Kitchen Restyling, Siding, Doors, and more
Contact information
5010 Highway 169 N, New Hope, MN 55428
http://www.minnesotarusco.comService hours
Sunday:
ClosedMonday:
7:30 AM - 7:00 PMTuesday:
7:30 AM - 7:00 PMWednesday:
7:30 AM - 7:00 PMThursday:
7:30 AM - 7:00 PMFriday:
7:30 AM - 7:00 PMSaturday:
9:00 AM - 2:00 PM