MINNESOTA RUSCO

Description of Work: replace windows

Description of Work: Bathroom remodeling

Description of Work: The quality of the windows installed is of poor value. The workman did a poor job of installing the windows. They used second hand workman and damaged my window seals. Caulking was sloppy, with nails showing out of the frame. They were not willing to come check the work and they refused to follow up. I would never recommend them to anyone.

Description of Work: Bathroom remodel: Two salesmen came and I told them what I wanted. They said the plumbing in my plan was not possible, that my plan could not be done, and that I had to keep the current layout. I believed them and signed a contract for what they said was possible. Subsequently, the Rusco engineer came to measure for the materials. I told him what the salesmen had told me and he said what I wanted was possible. The salesmen were wrong. At this point I lost confidence in Rusco as a vendor and no longer wanted to have them do the work. I contacted them and told them I wanted to cancel the contract even though it was more than three days after the date the contract was signed. I did not think that i had been treated in good faith. Rusco said they would agree to cancellation but that they would keep the entire downpayment. I pointed out that they had not yet pulled any permits or ordered any materials. I offered to pay for costs incurred, but they were not interested in anything less than keeping the full downpayment. Their position was that we had a contract and that I needed to honor it. They would only agree to a change order, which initially increased the cost of the contract by $5000. We did negotiate that down to $2500. Feeling stuck, I had them do the work. As installation proceeded, the installer pointed out that the sink from the original order was too big to fit in the new configuration. I went out and purchased one that would fit. Rusco took back the one they ordered. I did not sign the completion certificate when I received it as I was dissatisfied with two things. They did fix both at no charge to me, but it delayed completion for a couple of weeks. The bathroom looks good now, but I found the process of getting there to be unnecessarily painful.

Description of Work: Price was kind of steep but work was done right.

Description of Work: I am pleased with the bath updating. There was a delay as incorrect fixtures came, but that has now been resolved. The installer (Jason) was very professional, neat and friendly.

Description of Work: Installed new front entry AND screen door on house. This was a good experience overall. Nice, polite, informative. The installer was a particular stand out. He was all I could have asked for in an install. High quality products, all is well with these after @6 mo. In retrospect the price was a little high.

Description of Work: We had 2 windows and a sliding glass patio door replaced.I get the impression that this is a very busy company. Luckily, my schedule is very flexible in the Summer, so appointments were easy. They always arrived promptly. |This company seems a bit weak in their interoffice communication. They arrived with the wrong trim for my windows. They tacked in the wrong trim temporarily and the tech wrote out that the correct trim needed to be installed on his service sheet and they left. Several days pass and I get a call from the office manager asking how the job went and was I ready to pay. She was surprised that the trim still needed to be installed. Shortly thereafter they called to schedule an appointment for the trim replacement. The tech arrived with a bundle of the proper trim, but no clue as to what needed to be done. I explained the issue and he promptly replaced the trim. They do great work, but they seem to drop the ball when it comes to communicating amongst themselves. They do fix the problem promptly once they are made aware of it.

Description of Work: Bathroom remodel. Designers were incompetent. They initially told me my design was impossible but their installation staff wondered why they said that. When they re-cost what I wanted, the cost went up $5000, which was beyond what I told them I could spend. I found this out after the 3-day cancellation period was past. Would not let me out of my contract unless I forfeited the down payment even though they had not even pulled the permits. I did not initially sign-off on their installation because of obvious (to me) problems, which required additional materials to fix (which they had to cover).

Description of Work: The salesman told us that we were a very good customer and said that MN Rusco has done business with us in the past. He pointed out that our 13 windows were Rusco's windows and looks like the door was Rusco's. He also mentioned that the sliding glass door (SGD) was probably Rusco's too. However, they have come out with a superior product SGD with welded corners. The installer who took out the old SGD and replaced it with a new one, commented on the poor job the old installer had done on the flashing at the bottom of the door. This in effect had allowed water to come into the wood and cause wet rot.... which in turn was a huge attraction to carpentar ants which caused the wood frame at the bottom of the SGD to crumble which caused a break in the frame of the frame of the SGD. So, in effect, the previous installer had really messed up... and if he had not messed up, we wouldn't have needed a new replacement door. I told him that the last installer was from Rustco and that it was a Rustco door to which he replied "I was here at the time the last one was installed but it wasn't me who installed it". When I told the company about it, they said that the installer from the original install of the sliding glass door (SGD) was no longer with the company. Further looking into this, they declined liability stating that it was not their Sliding Glass Door. Edit 5/27/15: After checking my records, it seems that Rustco was not the provider or installer of the old door that was replaced.

Description of Work: They replaced all of the windows in our home.

Description of Work: We were called by Minnesota Rusco to check on our need of replacement windows. We have original 1941 wooden double hung windows. The windows are very large and have the Cape Code design. I told the representative that we were looking for estimates and were not familiar with the company. He scheduled a sales representative to meet with us. The sales representative was very short with us at first. He let us know many times that he worked on a commission. It felt as though he didn't want to waste his time with us because our project wasn't big enough. His attitude went from prejudging us as a no sale opportunity, to lengthy sales presentation to hard sell and argumentative. It was weird.

Description of Work: Quoted & applied vinyl siding to 3 sides of home. Applied cedar siding to front of home.

Description of Work: Replaced 6 windows.

Description of Work: I asked for estimate for new siding and windows.

Description of Work: I had eleven windows in my home replaced.

Description of Work: I HAD A BID ON MY PATIO DOOR FOR $3000.

Description of Work: THEY REPLACED MY BASEMENT WINDOWS.

Description of Work: RECEIVED A QUOTE FOR NEW WINDOWS AND SIDING. COMPANY WAS $6000 HIGHER THAN THE OTHER BIDS WE RECEIVED. ESTIMATE OF $32000.

Description of Work: CALLED FOR AND ESTIMATE FOR SIDING AND ROOFING

Description of Work: REPLACED 10 WINDOWS, INSULATED ALL FRAMES, REMOVED OLD COUNTERWEIGHTS FROM FRAMES. ALSO INSTALLED NEW VINYL WINDOWS(6) AND AWNING TYPE WINDOWS(4)IN MASTER BEDROOM.

Description of Work: HAD THEM SCHEDULED FOR AN APPOINTMENT AT NOON TO GIVE AN ESTIMATE ON REPLACEMENT WINDOWS. THEY DIDN'T CALL UNTIL ALMOST 12:30 PM TO TELL ME THEY WOULDN'T BE ABLE TO MAKE IT OUT.

Description of Work: MR. FRANK CANNATA DID AN EXCELLENT JOB OF ESTIMATING AND DISCUSSING HOW TO REMODEL OUR KITCHEN.

Description of Work: IVE CONTRACTED WITH THEM TO DO FASCIA AND SOFFITS. I GAVE THEM A CHECK FOR 1/2 AS DOWN PAYMENT AND THEY CASHED IT, BUT HAVE NOT YET STARTED THE WORK.