Response from Varsity Painters
JUNE 4, 2008: I WAS SHOCKED TO SEE THE MEMBER’S COMMENTS ON THE WEBSITE TODAY. I PAINTED THE EXTERIOR OF THE MEMBER’S HOME TWO YEARS AGO, IN THE SPRING OF 2006. WHEN THE JOB WAS COMPLETED, HE WAS HAPPY WITH THE RESULT, PAID PROMPTLY AND RECEIVED COMPLEMENTS FROM HIS NEIGHBORS. AS SOON AS I SAW HIS NEGATIVE REPORT TODAY I CALLED HIM TO DISCUSS HIS COMPLAINTS. HE TOLD ME THAT PAINT WAS PEELING ON HIS FRONT STEPS, THERE WAS A CRACK IN HIS BATHROOM CEILING AND THAT HE DID NOT WANT TO TALK TO ME. THEN HE HUNG UP. IF HE WOULD HAVE CONTACTED ME ABOUT THE FRONT STEPS, BATHROOM CEILING, OR WITH ANY OTHER QUESTION ABOUT HIS PAINT JOB, I WOULD HAVE HAPPILY REPAIRED ANY PROBLEMS. I ADVISED HIM AT THE BEGINNING OF THE JOB THAT THE BATHROOM CRACK MAY COME BACK BECAUSE OF ROAD WORK IN FRONT HIS HOME CAUSING EXCESSIVE VIBRATIONS. I ALSO TOLD HIM HORIZONTAL, CONCRETE SURFACES, SUCH AS HIS OUTSIDE STEPS, OFTEN PEEL WITHIN ONE OR TWO YEARS. HE REQUESTED THE OUTSIDE STEPS BE PAINTED ANYWAY AS HE WAS PREPARING TO SELL HIS HOUSE. ALL VARSITY PAINTERS’ JOBS ARE UNDER WARRANTY AND HAD HE CALLED ME I WOULD HAVE REPAIRED THE STEPS AND BATHROOM CEILING. I AM STILL WILLING TO FIX THESE AREAS AND TOLD HIM THAT ON THE TELEPHONE TODAY. I CLOSELY SUPERVISED THIS JOB TWO YEARS AGO AND UPON COMPLETION THOUGHT HE WAS A VERY SATISFIED CUSTOMER. AGAIN, I WANT TO MAKE IT CLEAR THAT I AM WILLING TO REPAIR ANY AREAS NEEDING WORK. I HOPE ANGIE’S LIST MEMBERS LOOK CLOSELY AT VARSITY PAINTERS’ OTHER CUSTOMER REPORTS AS THEY CONSIDER RECEIVING A QUOTE AND CHOOSING A PAINTING CONTRACTOR. JOE PERRY OWNER, VARSITY PAINTERS