Twin City Garage Door Co

Our garage door opener was about 10-15 years old, and frequently not working. TC Garage Door is always very helpful with over-the-phone trouble shooting. Recently, the door opener stopped working altogether. Tim came out on January 16 and delivered the verdict that the opener's motor had failed. He recommended that replacement made the most sense, as repair would be nearly as much as replacement. I took a week to research openers, while we opened and closed the door manually. Then one of the wheels came off the track, and we could not open and close the door. I called TC Garage Door and scheduled repair of the wheel/track and replacement of the opener. They were very prompt in scheduling, gave me a lower price than Tim had quoted, and scheduled for three days later. Scott came out on-time on the scheduled date. I really appreciated that he was willing to call ahead so I could come home from work to meet him, rather than having to be home for a two hour block. Scott fixed the broken wheel, installed the new opener, and removed the old one. It took just over an hour.

One of our garage door openers stopped working. Called TCGD and they were able to schedule a repair for two days later. I described the problem over the phone and the scheduler was able to give me a quote on what he thought the probelm was (stripped gear drive). When the technician arrived, it did turn out to be the gear drive and I was charged exactly as quoted. The service call was $90 and the remaining $40 was for the part/labor to fix. Came on time and was finished within 30 minutes with the repair.

A new installation of a garage door opener, with upgrade to 3/4 hp for $319, with two remotes and keypad. Far cheaper than another highly rated company I checked. Excellent installation, but a neighbor had trouble with them, requiring several visits.

Basic replacement of my 35+ year old garage door with new insulated metal door. Installer was very business-like and capable. The company did not try to sell me a new opener to replace current 10 yr old door. They suggested keeping existing lift if it was functioning properly. I appreciated their trying to serve my best interests rather than replace older but usable equipment.

Contacted TWGD on Monday - scheduled appt for Wednesday, between 12-2. Tim arrived at 11:55, assessed and discussed repair with me. Completed job within 20 minutes. Have used TCGD in the past and highly recommended to friends and clients. Prompt, professional, knowledgeable and reasonable.

Originally Twin Cities Garage came to help me determine that my garage door opener wasn't opening because I'd accidentally misaligned the security eyes while moving some junk. They didn't charge me for that, and advised that I'd eventually need to replace the door. I said I'd definitely be in touch when the situation was a little closer to being a need. The need arose pretty dramatically. The adhesive bond finally gave way, and the door buckled, making it inoperable. We were without a door for several weeks as Twin Cities Garage Door had to fit us into their schedule. But they were prompt on the day they'd committed, and had I not gone out to observe the work, they probably would have simply knocked on the door for payment once the job was done.

Overall work was done in exemplary manner. Highly recommend Twin City Garage Door!

We were extremely happy with Twin Cities Garage Door. Mark was prompt in giving us a quote and doing the work. We had a garage door that was an odd size, and he had it in stock. I would definitely recommend them to friends.

They performed the service, they were prompt, courteous and thorough. I am happy.

Just plain no nonense job taking less than an hour. Tim was very competent and helpful.

They were excellent and actually outstanding. They did a great job on my garage door. I would rate them with an A.

The way how Laurie talked to me on the phone, it made me feel disrespected on many levels and the worst part is that it comes from people who I pay for their service. Because this reason, I emailed Laurie back to cancel their service for 5/22/2012 shortly after the phone call.

After two companies told us they could not get the part (the bottom "masonite" pane) to replace in each of our two garage doors, Twin Cities Garage Door did so without a problem. We were thrilled to save more than $1,000.00 as our doors were in good shape except the bottoms. It pays to not accept the first "can't be done" that you hear.

They were able to come out within a half hour of calling them. They did a very good job. They were very competitively priced.

AS above, Service was prompt and very good. Estimate of cost was right on.

Overall, it was a flawless repair. I do not hesitate to recommend them.

prompt service, problem reoccured 3wks later, we called him and he came back the same day and fixed it, no charge

One thing to note: they have different phone numbers for different areas of the Twin Cities. The number listed on Angie's List is not the number for St. Paul. They'll get you in touch with the right folks if you call that number, but it might take a day or so for the messages to get relayed and somebody to get back to you. So you might want to just check their website and get the right number for your area. I have a single car garage that had old barn-style doors. Turns out the reason they'd never been "upgraded" is due to low headroom inside the garage (there's a loft area inside). I'd originally called Hamline Garage Door for an estimate, but there was more carpentry work they they do to solve the low headroom problem and they referred me to Twin City Garage Door. Worked with Scott over the phone and he was great to work with. I was slow to respond to his voicemails, so it took awhile to get it scheduled. Totally my fault. Once we did, they gave me a two- or three-hour window when the installer would show up. He showed up on time, said it would be three or four hours and it was. Door works great. It's a garage door, I'm not sure what other kind of feedback I can give. It opens and closes, just like it's supposed to. :)

I don’t think there was anything I disliked. I liked that they came out quickly, the same day. About two weeks later the coils on the spring came undone and they came out right away and they fixed it at no charge because it was due to the springs. They actually put a heavier spring on it.

They were on time, under budget, courteous and professional. They were good.

The sales person and his supervisor were very helpful throughout the entire process. The only misstep that we had was to contact a different number (the Mpls number as opposed to the St Paul number) and were told that a "service call" would be charged if we had a technician out to "check the system of the recently installed garage door". We cleared it up immediately by contacting the original sales person. I'd note that with larger companies, it is important to deal with the same contact person throughout the process.

The garage door now works though it still is a little rough. Tim pointed out that the door sags in the middle and the top seal has hardened and catches when the door is closing. He suggested that I could a another horizontal brace to stop the saging and move the seal a fraction. I just wish he would have brought a brace along with him and I'd have had him install it. As it is I'll do it myself to avoid another service charge. Since I've had to add additional bracing at another house, I suspect this is not an unusual problem. Tim concurred, saying he suspects garage doors commonly lack sufficient bracing with sellers keeping prices down to meet the competition's pricing.

The two people I spoke with on the phone quoted me slightly different prices, but they honored the lower quote. Scheduling was prompt. Workman was fine, though a bit rushed and could have spent a little more time explaining things. Overall very good service. I feel confident that if there are problems, they will take care of them.

Though I did not purchase garage doors from this company, the representative was extremely helpful and I would go back for a bid on future work in a Minneapolis minute. Not only did I get one of the quickest call backs, but I got real education about what to look for, what to avoid, etc. I did not use this contractor because of delivery timing; I needed a new door quicker than they were able to do it. Even after I told the rep I wasn't going to go with him, he still offered time and advice and was very professional.

They came when they said they would. They charged a fair price and I thought they did a fair job.