Twin City Garage Door Co

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They were nice, good at their job, and it was on the cheaper end for a good quality product

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My garage door broke the previous evening as it was closing, after one car was in the garage.  One cable had come off and the door was totally messed up and at an angle and at least one roller was broken off and one track bent.  A friend who's a home handyman came over and we tried to get it straightened out but couldn't so the car was trapped.  TCGD had rewound the springs on the door a few years ago so I called them first thing the next morning. They were very busy so couldn't get back to me for a couple of hours.  At first they said they couldn't get out that day but when I told them a car was trapped inside they said they'd try to work me in that afternoon.  Indeed, Eric, a technician was able to get out that afternoon and repaired the door. He replaced several rollers, the cables/fixtures and was able to bend the one track so I didn't need a new one.  He rewound the springs, which I knew would need to be done, adjusted the door and attached it back to the electric door opener. I was prepared for the worst and felt the repair cost was very fair and reasonable especially as they were able to get out to repair it in a short time.  So far the door has worked fine. Very good experience.

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oyI really recommend this company! I greatly appreciate their professionalism and honesty. I called them because another garage door company told me that I needed to replace my door due to rust corrosion. I called Twin City Garage Door per a recommendation from my association, fully expecting a quote on a new door. Troy came promptly, looked at the door, opening, wiring, etc... and told me that the door did not need replacement. Only 2 metal tracks needed to be replaced, which he did on the spot, along with a general tuneup and some lessons to me about how to address my garage door problems in the winter, when my door doesn't always stay down. Very helpful! I appreciate their honesty... they could have told me (like the other company) that I needed a new door at significant expense and I would have believed them. Everything is working great.

They said and did call in the 1 hour window they specified for the day of the appointment.  Then gave us a 2 hour range of when they would start the work.  Appeared a few minutes early right at the beginning of the window of time.  Took about 45 minutes to complete the work.  Garage door seems to be running smoothly.
I also liked the fact that they responded very quickly to messages through Angie's List while setting up the appointment.

I got home from being in the hospital for 1.5 days and we put our car in the garage Sept 4th afternoon. We heard a odd noise as we walked away from the garage. The right spring broke. We started by calling our door installer from 2011. They were nice and walked us thru a few steps to get the garage door open. They were busy that day in Maple Grove but could only come Sept 8. The referred us to TCGD.
I called them. They sounded like it wouldn't be able to be done that day/it was getting a little late / yet unless it was emergency service. This was approx 1:30-2:00 at the latest Friday afternoon. I went along with this since I didn't like the sounds of having my garage door out of service until Sept 8. So I was expecting someone to come after 5:00 or so since this was their office hours on their website. They said a person would call when they were on the way. They showed up without calling about 3:05-3:10 Friday afternoon. The person was totally finished and showing me the paperwork at 3:40 or before. He showed me the paperwork and it showed $403. I thought  the total shouldit be less since this couldn't be emergency service this early. I called the office later they said most field workers work from 7:00-3:00/3:30. Emergency rates start at 3:00 PM. I have never faced this with any home repair in my life. A little early when the office is open until 5:00. The installer said he had 40 hours in by Wednesday. I think I was put in the Overtime pool. The installer on my left spring looked used and rusty. I was informed it wasn't used. The springs come that way on a pallet then they can be pulled against each other in the truck. It looked in a lot tougher shape then the right spring. Rust was normal too. This spring looked tougher than my non-rusty spring that had broke. The safety cable on the right side was all twisted. It wasn't apparent what it could do all twisted up.
No Angies List discount unless you purchase one of the deals ahead of time.
The second time they were going sending out the same installer after ordering an different spring. I said I would rather have someone else/another set of eyes. They said they could do that.  A second installer came back Friday Sept 11th was supposed to call. He showed up at 1:00. He replaced the tough looking new left spring the other installer had put in. He adjusted the safety cable so it wasn't twisted/crossovered. He also lubed the springs. It makes them look alot better and stronger.
Tonight I noticed a bulge (not bent) in one of the pieces of the garage door as the car head lights. I'm curious if something it too tight. I don't recall the door having this before. Unsure what is up with that yet. I may want them to look at this too. Something with the spring may be pulling too tight.
The most aggravating thing I would like to have adjusted/reduced on my credit card is the price I paid for the Emergency Service ($150-$200 higher) at 3:07 PM (then done in under a 1/2 hours) on a Friday afternoon and alot of the work was re-worked or improved by the second installer on Sept 11th. The quality work was done during non-emergency service 1:00 PM Friday Sept 11th.
This was my experience with this company.

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When I called for an estimate, I was able to get one promptly. The door, which had to be special ordered because of an unusual size arrived ahead of schedule and I was able to have it installed shortly thereafter. The technician was professional, prompt and obviously was a master of his craft. I am pleased with the results. This is the second garage door this firm has installed for me. I would hire them again. Definitely.

Both cables had snapped on the garage door so it couldn't be opened. I called Wednesday morning and they were out at 8 a.m. the next day. I couldn't be home to meet the tech (Chris), but we communicated on the phone. He explained exactly what he had done to fix the door (replaced cables, lower door brackets, added washers and lubed the track so door would travel smoothly. Door is now balanced and operating perfectly. Well satisfied with the entire process and work done.