Twin City Garage Door Co

Easy, fast, no problems

It went as expected.

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fantastic would use them again.

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EXPERIENCE WAS VERY GOOD SINCE WE DID NOT NEED DOOR REPAIRED. I WAS EXPECTING TO GET CHARGED A SERVICE CALL FEE BUT WE WERE NOT CHARGED ANYTHING FOR THE CALL.

THE FOLKS AT TWIN CITY GARAGE DOOR WERE COURTEOUS AND HELPFUL. THE PRICE WAS A BIT HIGH AND THE TIME FRAME FOR COMPLETING THE WORK DIDNT FIT MY SCHEDULE.

ESTIMATOR SEEMED OK, WAS VERY HELPFUL AND KNOWLEDGEABLE. THE INSTALLER DID A GOOD JOB BUT SEEMED TO BE CRANKY(NOT HAVING A GOOD DAY). HOWEVER HE WAS HELPFUL AND PROVIDED GOOD HINTS FOR CARE OF THE SPRINGS (OILING SLIGHTLY TO IMPROVE LIFE UP TO 15 YEARS), THE DOOR, AND THE OPENER. WE DISCUSSED OTHER OPTIONS FOR A QUIETER OPENER. THIS MIGHT BE AN UPGRADE WE MIGHT CONSIDER IF AND WHEN OUR AGING OPENER STARTS TO FAIL.

EXCELLENT EXPERIENCE. THEY WERE VERY NICE AND PROFESSIONAL ON THE TELEPHONE AND WERE ABLE TO TELL ME THE PRICE RIGHT AWAY. DAVE DID AN EXCELLENT JOB INSTALLING AN OPENER WITH TWO REMOTES AND KEYLESS ENTRY. THE PRICE WAS A GREAT DEAL!

WE CALLED ON MONDAY MORNING. WE WERE GIVEN AN APPOINTMENT FOR THE FOLLOWING MORNING. THE TECHNICIAN, MATT, ARRIVED ON TIME. HE GAVE US AN ESTIMATE AND COMPLETED THE REPAIRS WITHIN AN HOUR. HE EXPLAINED WHAT HE WAS DOING AND ALSO ANSWERED OUR QUESTIONS ABOUT OUR DOOR OPENER, WHICH DID NOT NEED TO BE REPLACED.

ARRIVED ON TIME AND CLEANED UP AND TOOK AWAY OLD DOOR.

OVERALL WE WERE HAPPY WITH THE SERVICE. THEY WERE PROMPT IN COMING OUT TO THE HOUSE AND FIXING OUR GARAGE DOOR. WE HAVE HAD NO FUTURE PROBLEMS WITH THE DOOR. I WAS A LITTLE DISAPPOINTED WHEN THEY INITIALLY DID THE JOB BECAUSE I HAD ASKED THEM TO GIVE ME A QUOTE BUT INSTEAD THEY JUST DID THE JOB SO I FELT FORCED INTO PAYING THE FULL AMOUNT.

I CALLED SEVERAL COMPANIES FOR QUOTES AND TWIN CITIES WAS THE MOST REASONABLE AND ALSO THE MOST RESPONSIVE. THEY SENT SOMEONE PROMPTLY AND DECLINED TO SELL ME THE LATEST, GREATEST AND MOST EXPENSIVE OPENER, SAYING IT WASN'T WORTH THE EXTRA COST. PLUS, THE INSTALLER WAS VERY NICE TO MY 5-YEAR-OLD AND DIDN'T COMPLAIN WHEN HE SAT IN THE GARAGE AND WATCHED HIM THE ENTIRE TIME.

TODD WAS VERY HELPFUL, EXPLAINED EXACTLY WHAT HAPPENED AND WHAT HE WAS GOING TO DO TO FIX IT. HE ANSWERED MY QUESTIONS AND DID NOT TRY TO SELL ME ANYTHING ADDITIONAL.

KEN FROM TWIN CITY GARAGE DOOR TOLD US THAT THE TOP OF THE GARAGE DOOR ONLY NEEDED TO BE REPLACED, AND HE SAID IT WOULD BE A WASTE TO REPLACE THE ENTIRE DOOR. HE ALSO SAID THE REPLACED DOOR WOULD MATCH THE REST OF THE DOOR. HE SAID IT WOULD BE $180 TO $200. THIS SURPRISED ME BECAUSE THE OTHER ESTIMATES WE GOT WERE ANYWHERE FROM $400 TO $700. THE TOP SECTION OF THE DOOR WAS REPLACED YESTERDAY (OCT 8, 2003), AND THE DOOR IS WORKING FINE. IT EXACTLY MATCHES THE REST OF THE DOOR. BECAUSE THIS COMPANY WAS HONEST AND SAID ONLY A SECTION NEEDED TO BE REPLACED, THEY SAVED US HUNDREDS OF DOLLARS. BY THE WAY, ANOTHER COMPANY I CALLED FROM ANGIE'S LIST WOULD ONLY DO AN ESTIMATE FOR $75 WHETHER OR NOT ANY WORK WAS DONE. TWIN CITY GARAGE DOOR DID NOT CHARGE ANYTHING FOR JUST THE ESTIMATE. I WOULD DEFINITELY HIRE THIS COMPANY AGAIN.