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Technical Reinforcements Inc

4.8(
666
)

Computer Repair, Internet Service, Computer Training,

... +1 more

About us

We have 6 Field techs including the owner. We schedule appointments for normal business hours on a 1-2 day response time Weekend/evening hours scheduled also in that 1-2 day time frame (Evening/weekend rates apply) Emergencies are a 1-2 hour onsite timeline. (emergency rates apply) Our email address is angieslist@reinforceme.com

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Pc & mac supported wireless network setup & security, computer sales, repair, setup & troubleshooting, weekly & monthly checkups, server support, onsite & offsite backup, remote assistance, firewall setup & config, networking and domain assistance. Email server migration (exchange, Google Apps)

Services we don't offer

Website design, Application design, Website/email hosting.

Amenities

Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.9666 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
2%
2
1%
1
1%
Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 626-650 of 666 reviews
MARIANNE S.
06/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Moved & set up computer; set up the back-up program. Checked noise.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Scott M.
06/2014
4.0
computer repair
  + -1 more
unknown
Description of Work: Computer service.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$85
Response from Technical Reinforcements Inc
I normally wouldn't respond to a B as it's not a horrible grade, but I have to take some exception to this review... a C on responsiveness being reported, over a year after the fact? Wish I had that kind of a memory... As I read the work orders, the client had a big deal coupon, $85 dollars for up to two hours of service in a single call. ($170.00 value) We arrived to find that the laptop motherboard was bad, and would need to be replaced... not seeing that as a fair exchange for the coupon, we agreed to come back later and allow them to use the remainder of the coupon on a followup visit. Essentially the client received 111.25 value over two visits for their $85 spent. I'd sure love to know how it is that someone is posting a review over a year after the date of service... I feel we did right by the client letting them spread a coupon that would normally be valid for only 1 site visit, to a follow-up appointment given the circumstances. I've copied the tech's notes below for reference. ********************** 02/23/2012 10:45am - 11:00am Ticket number: RES-1377 Hours billed: 0.25 Labor charge: 21.25 Materials / Other Charges: Trip Charge - $5.00 Item notes: Total materials price: $5 Ticket notes: Angie's List coupon code 182823-1. Laptop has bad motherboard. Carrying over remainder of AL coupon to next visit. Total Bill: $26.25 02/27/2012 10:35am - 11:35am Ticket number: RES-1381 Hours billed: 1.00 Labor charge: 85.00 Ticket notes: Angie's List coupon code 182823-1. Recovered data from old laptop. Used remainder of coupon. Total Bill: $111.25
Mark M.
05/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Tom gave my laptop a thorough looking-over and told me that the hard disk appeared to have crashed and suggested I replace it. He gave me the option of either attempting to repair it myself or send it in with him for the lab to look at and repair as appropriate. When I said that I would attempt to repair the laptop, he was very encouraging and left me his card, should I have any questions. Top Rate Service!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$48
Ruth S.
05/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: The 2 technicians cleaned my ductwork after a remodeling job. They also added on cleaning my gas fireplace. |They were efficient, friendly and answered all my questions during the process.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Julia H.
05/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: They checked both the computers in the house. Most of the problems were the result of them being to old to update. Gave good advise on security systems.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Catherine S.
04/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Very prompt response and service call.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Judith K.
03/2014
4.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pam N.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RICHARD K.
01/2014
4.0
computer repair
  + -1 more
.
Description of Work: Helped set up home network & solve a few PC issues. Knew far more than I did and worked quickly. However, was not able to solve many of my problems as he simply did know how. Good effort, good value, but perhaps too much to ask in today's complex IT world, but didn't know everything
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
fay D.
12/2013
5.0
computer repair
  + -1 more
unknown
Description of Work: I had tech reinforcements set up new wi fi and transfer all data from a PC to Mac. They did a great job and were very prompt and professional. And better yet, everything works!
Rating CategoryRating out of 5
Yes, I recommend this pro
LORANE & CAROLE A.
11/2013
5.0
computer repair
  + -1 more
See above
Description of Work: James advised me to purchase a new laptop rather than invest in repairing my current one. He gave me great advice re: what type of computer to research. Talking with James was a great educational experience! I'm confident that he would be fair, efficient and responsible. If I need any computer repair, etc., I will absolutely call him again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert O.
08/2013
5.0
computer repair
  + -1 more
All went well
Description of Work: Sync computer and Samsung phones - 2; cleaned up 2 computers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Vicky K.
05/2013
1.0
computer repair
  + -1 more
Never used
Description of Work: Did not use.....after talking to them they decided my computer could not be fixed.; (
Rating CategoryRating out of 5
$80
Response from Technical Reinforcements Inc
Ok, not sure why a review from almost a year ago is being filed now, but I can't let an "F" stand when service was never even rendered, we were never even on site... a little history to be documented (Angie's list, please consider striking this rating as I don't see how we should be reprimanded having never even touched the clients machine.) According to our 1 work order on file for this client, she opted not to have us out for service as we'd talked about the symptoms and likely costs of repairing, compared with the age of the machine etc. The date was actually May of 2012. I also have an email to our technician (chris) regarding my conversation with her, and what we were to do about the coupon. ************** "From: "james allard" Date: May 8, 2012 12:09 PM Subject: Re: Dispatch [member name removed] To: "Chris Foley" Cc: spoke with her, we're just going to make her an exception to the rule, and honor her coupon indefinitely into the future when she needs the help. we've gained a loyal client if nothing else for bending over backwards. I've put a note in her notes field re: the situation." *********** The note in the system reads: "Honoring her coupon indefinitely. Had a conversation with her 2012-05-09" *********** 05/08/2012 6:52pm - 12:00am Ticket number: RES-1521 Hours billed: 0.00 Labor charge: 0.00 Materials / Other Charges: Ticket notes: Client will be opting to delay appointment until she purchases a new computer rather than use the time on the existing machine. Intentionally billed for 0. Taxes: Taxable amount: $0.00 @ 7.125% = $0.00 ************* In close, you got me... I have no idea why what was perfectly reasonable and to the clients liking a year ago is now suddenly an egregious transgression.
WAYNE A.
05/2013
5.0
computer repair
  + -1 more
The work went pretty good.
Description of Work: I used Technical Reinforcements Inc.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Deanna W.
05/2013
5.0
computer repair
  + -1 more
It went great
Description of Work: Computers hooked up and server removed - internet connection to 3 computers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
David V.
03/2013
5.0
computer repair
  + -1 more
see above
Description of Work: I wanted help with changing passwords, cleaning up my computer, and advising me with problems with my home network. This was accomplished very efficiently and effectively. Several questions I had were also answered. This took only an hour and 20 minutes and I had purchased 2 hours of service. So I received credit to use for an additional call. I used that credit 2 months later when comcast installed a new router and then my smart TV wouldn't connect with my home network. Adrian advised me the appropriate router to purchase and where to purchase it. He installed it and it's worked well. I feel I definately received my money's worth and also have connected with a reliable provider for my home network and internet problems.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Stephen W.
03/2013
5.0
computer repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$63
Janet S.
03/2013
5.0
computer repair
  + -1 more
See above.
Description of Work: Two hours of in-home computer tech service. Adrien "cleaned up" my computer riding it of anything that was making my computer run sluggish (other than my computer being 5-1/2 years old). He also determined that there were no viruses on the computer. I did not grow up with computers so when things go wrong I don't have the know-how to fix things myself. After he thoroughly went over everything regarding my computer he then answered any questions I had and showed me how to do the things I had on my list to ask him how to do. I felt it was a very productive two hours and I will have him come over again as needed. He's part of a small company and their going rate is $85/hour. I was fortunate to get a good deal at $85 for the two hours using an Angie's "Big Deal".
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Jeanne O.
03/2013
5.0
computer repair
  + -1 more
Fine vendor, good teacher
Description of Work: Computer clean-up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Karen S.
01/2013
5.0
computer repair
  + -1 more
Very Well!
Description of Work: Installed wireless system..there were some complications and he was able to figure this out and gave good explanations!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Pat F.
12/2012
5.0
computer repair
  + -1 more
No problems.
Description of Work: Corrected connection problem with printer, set up xbox.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
MARK G P.
12/2012
5.0
computer repair
  + -1 more
unknown
Description of Work: Punctual, efficient, provided great service: would recommend and will use as needed in the future
Rating CategoryRating out of 5
Yes, I recommend this pro
JOHN B.
12/2012
5.0
computer repair
  + -1 more
Very well.
Description of Work: Cleaned computer memory and removed useless programs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Leonard S.
12/2012
5.0
computer repair
  + -1 more
great
Description of Work: I have an older computer and software that operates slower and slower every day. Each day seems to add a new problem. After talking to him a few minutes he said it would be a waste of his time and my money to do anything. I told him that I was going to get a new computer and upgrade my software very soon and he said that when I did that call him and he would spend his time transfering programs and data to get me up and running the way I want to be. His over the phone suggestions and directon to take was great.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$85
Joan J.
12/2012
5.0
computer repair
  + -1 more
It went very well
Description of Work: Cleaned up our computers making them faster and checked for viruses. Answers our clueless questions in a respectful manner.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150

Contact information

3533 Longfellow Ave, Minneapolis, MN 55407

http://www.reinforceme.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Computer Repair,
Internet Service,
Computer Training,
Computer Sales

FAQ

Technical Reinforcements Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Technical Reinforcements Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Technical Reinforcements Inc does not offer free project estimates.
No, Technical Reinforcements Inc does not offer eco-friendly accreditations.
No, Technical Reinforcements Inc does not offer a senior discount.
Yes, Technical Reinforcements Inc offers emergency services.
No, Technical Reinforcements Inc does not offer warranties.
Technical Reinforcements Inc offers the following services: Pc & mac supported wireless network setup & security, computer sales, repair, setup & troubleshooting, weekly & monthly checkups, server support, onsite & offsite backup, remote assistance, firewall setup & config, networking and domain assistance. Email server migration (exchange, Google Apps)
Website design, Application design, Website/email hosting.

Contact information

3533 Longfellow Ave, Minneapolis, MN 55407

http://www.reinforceme.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM