We have 6 Field techs including the owner. We schedule appointments for normal business hours on a 1-2 day response time Weekend/evening hours scheduled also in that 1-2 day time frame (Evening/weekend rates apply) Emergencies are a 1-2 hour onsite timeline. (emergency rates apply) Our email address is angieslist@reinforceme.com
Business highlights
25 years of trusted experience
Emergency Services Offered
Services we offer
Pc & mac supported wireless network setup & security, computer sales, repair, setup & troubleshooting, weekly & monthly checkups, server support, onsite & offsite backup, remote assistance, firewall setup & config, networking and domain assistance. Email server migration (exchange, Google Apps)
Went fine. Person was helpful. I paid for two hours but, due to an unexpected conflict in my own schedule, I had to stop the session after 30-40 minutes, so it became an expensive session, that ought no fault of the provider.
Description of Work: Computer h lp
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Kathyanne N.
08/2017
4.0
computer repair
 + -1 more
I bought a big deal they didn't charge me more. It was acceptable and average. He was good. He was here when he was suppose to be. He was very professional. They seemed good and if you need any in house technical service I would call them. It took probably only an hour.
Description of Work: They provided computer repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Julie H.
08/2017
5.0
computer repair
 + -1 more
Our small business has been working with Technical Reinforcements since 2010 and they have always provided the best service and guidance. We recently underwent an entire system changeover with laptop,desktop, etc. Systems changeovers are a big undertaking and create anxiety, but there was no need, all went well. From Susie guiding us on purchase of new equipment to Brett's installation we couldn't be happier. Thanks again for your continued great service!
Description of Work: Entire computer system changeover (equipment & data transfer)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
delbert L.
08/2017
5.0
computer repair
 + -1 more
They came to get the hard drive, and then brought it back when they were done. They got all the viruses off it, and installed the new programs. I had used them once a couple years ago, and would absolutely recommend them.
Description of Work: They did 4 hours of computer work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ann G.
07/2017
5.0
computer repair
 + -1 more
Very well. Speed is now amazing. Remote installation took longer than expected - no fault of our go-to tech, Brett. BTW, we routinely keep a list of questions for Brett, then have him come to our home and show us the answers or fix the issue. If he doesn't have the answer or fix, he finds it and gets back to us. Brett is not only knowledgeable and tech savvy, but very personable too.
Description of Work: Most recently we had Brett, our go-to guy at Technical Reinforcements, swap out our hard drive and update the operating system to add memory and speed to 2013 Mac. We purchased the new hard drive separately.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205.16
Puglisi K.
06/2017
5.0
computer repair, computer training, internet service, computer sales
 + 2 more
It went well , very good at explaining what was wrong and fixing it.
Description of Work: Needed virus removed from computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank M.
06/2017
5.0
computer repair
 + -1 more
I purchased a "Deal" for two-hours of labor and then contacted Technical Reinforcements to see how they could help me. I use my computer for business with heavy Photoshop use, plus I'm picky. Everything went very well! From giving my existing PC's specs to Suzi (via email) to Eric coming out to migrate to a new PC and help set it up. Suzi researched and found my existing PC's ram was maxed out. She patiently waited while I explored options of staying PC or going to a Mac. She said no matter which route I chose, Tech Reinforcements could help me migrate. Eric was great, knowledgeable, polite, efficient. The kind of guy you wished lived next door and could lean on. He moved three hard drives from the old (Windows 7) to the new PC, made sure my peripherals (printer, pen, WiFi, etc) all worked on the new Windows 10 system. He also gave me the basics of what I'd find different in Win10. Suggested I upgrade my WiFi router but wasn't pushy about trying to sell me one. But, when I'm ready, I'll call Tech Reinforcements and save me hours of DIY time. Very happy with this experience.
Description of Work: Wanted to increase (RAM) memory in a 8-year-old PC and see if I could speed it up. Turns out, it was time for a new PC or a new Mac so I needed to migrate to a new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Dru O.
05/2017
5.0
computer repair, computer training
 + 0 more
He was very knowledgable and explained things clearly. It was definitely worth doing. We would go back to the organization for future work.
Description of Work: Information on IPad functions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra H.
05/2017
5.0
computer repair, computer training, internet service
 + 1 more
Good job. Plus any other issues that we needed done.
Description of Work: Update home Wi-if system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Robert J.
05/2017
3.0
computer repair
 + -1 more
When he found out my computer was 6 year old he didn't think much of it. He wanted to sell me a new one. I don't want a new one. I like the one I have. It works fine for me as long as the hard drive is not fulll.
Description of Work: My hard drive was completely full and I could not locate the files that filled it up. Tom came out right on time and downloaded some tracking software and found one of my virus programs was updating sometimes 2 or 3 times a day, but not deleting the old files. So the old files just kept piling up and filling up my drive. He was able to delete the old files and started a defragmenter procedure.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$85
Response from Technical Reinforcements Inc
James Allard, Owner Nobody likes to hear that something is "not worth fixing", but in 17 years of being a tech, I can say unequivocally that given the techs notes, replacing the drive of a 6 year old computer with a Solid State, and the time required, wouldn't be worth it... that time/money is substantially better off going towards the purchase of a new system. ******************** 4/18 Tom Onsite 3-5pm While on site, I discovered that the C: drive is full due to an antivirus program that is downloading patches, but not successfully installing them roughly 3 times a day that added up over 3 or so years. Removing these files has cleared up roughly 200GB of space. I have also run spyware cleanups and removed bloatware and multiple AV programs, but nothing seems to get the system running in a proper manner. Left a Disk Defrag going and I will check in with client when it finishes. The utility has finished, but the system is still running poorly. Given the age of the system, client is going to consider getting a new one. I was unable to get Skype going. *********************
MARLYS F.
05/2017
5.0
computer repair
 + -1 more
Very well! I would definitely use them again. It is helpful to know a company that you can trust.
Description of Work: I contacted company for Angie's List Big Deal for a very reasonable price. Tom was on time and went right to work. He cleaned the system from scammer, enabled Windows search service, removed junk and removed scammer phone numbers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Terri K.
05/2017
5.0
computer repair
 + -1 more
Outstanding!! VERY professional, knowledgeable, punctual! GREAT EXPERIENCE!! They will be back for another project soon! :D
Description of Work: I needed to have my old computer files transferred to my new computer and an email glitch resolved.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
A H E.
05/2017
5.0
computer repair
 + -1 more
Excellent. Tom analyzed the problem and suggested a reasonable fix. He took the iMac to his office where he installed a new hard drive and more memory. In a matter of days, he returned it, set it up, and voila! I had a good, working computer. It's still old but now it's faster and more dependable. Very pleased.
Description of Work: Hoping to fix my old and slow iMac desktop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
PETER MACN M.
05/2017
5.0
computer repair
 + -1 more
Very well. The rep was helpful and our computer works a lot better
Description of Work: Update computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Peter C.
05/2017
5.0
computer repair
 + -1 more
It went very well. He was patient, competent, personable, and knowledgeable. He came on time.
Description of Work: Two hours of work on my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$178
Connie W.
05/2017
5.0
computer repair
 + -1 more
It went great once he discovered that McAfee's total protection was preventing the scanning. He removed the McAfee protection and replaced it with Avira and it works like a charm.
Description of Work: My new HP printer would not scan. I was told by a scam artist via phone that I had a virus in my network. Eric worked for an hour taking control of my computer from his location. Eric was punctual, friendly, patient, kind and intelligent!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marc T.
05/2017
5.0
computer repair
 + -1 more
Took some time but the tech tracked the issue down and resolved.
Description of Work: Windows Server Issue
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debbie H.
04/2017
5.0
computer repair
 + -1 more
Very professional. Offered suggestions.
Description of Work: Computer was locked up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Connie D.
04/2017
5.0
computer repair, computer training, internet service
 + 1 more
It went well. The technician was knowledgeable and professional.
Description of Work: Computer wasn't functioning properly. Way too slow. It needed updates and a new hard drive.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
STEVE A.
04/2017
5.0
computer repair
 + -1 more
Perfect. The laptop was cleaned and unnecessary apps were stopped from constantly running in the background. The laptop, although old, outdated and in need of replacement, has been provided extra life.
Description of Work: Laptop was running slow. It turned out the cooling fan had ingested a rather large volume of hair from our cat. It was over-heating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nick N.
04/2017
5.0
computer repair
 + -1 more
It went very well. Definitely would hire again.
Description of Work: we needed our desktop and our laptop computer cleaned up as they were bogging down and also back up devices installed and programmed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Bill B.
03/2017
5.0
computer repair
 + -1 more
Cleaned and removed various viruses on laptop. Resolved startup issue, checked and cleaned PC. Took the computers in at 10:30 am and picked them up same day. Both seem to be running well with no problems.
Description of Work: Laptop (viruses) and PC (wouldn't start).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
NANCY N.
03/2017
5.0
computer repair
 + -1 more
I have used them a couple of times and the service has always been outstanding and they are very knowledgeable. I have used them several times and would always give them top mark.
Description of Work: They worked with my laptop, dealt with some memory issues and set up my wireless printing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Gretchen S.
03/2017
5.0
computer repair
 + -1 more
It was excellent! I appreciated the clarity and patience of the consultant.
Description of Work: They gave 2 Hours of On-Site Computer Service. The consultant came to our home and updated our computer and also assisted us with making sure everything was running smoothly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
R & D B.
02/2017
5.0
computer repair
 + -1 more
It was straitened out quickly and explained well.
Description of Work: Needed some help with my overly complex WiFi set-up.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Internet Service,
Computer Training,
Computer Sales
FAQ
Technical Reinforcements Inc is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Technical Reinforcements Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Technical Reinforcements Inc does not offer free project estimates.
No, Technical Reinforcements Inc does not offer eco-friendly accreditations.
No, Technical Reinforcements Inc does not offer a senior discount.