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Solidsurface LLC

Ceramic Tile, Flooring Sales and Installation, Marble and Granite

About us

SolidSurface is a not just a tile installation company. With over 20 years of experience we know tile and we can help you plan your bathroom, kitchen, entry, or whatever area that you may be installing tile in. We offer a design and layout service to help you decide on what your needs are and what will make your special room stand out from all others. We have experience in all types of renovations whether it's your early 1900's house in the city or that new dream home on the lake. From glass mosaics in that new cooks kitchen to travertine in your spa like bathroom, Solidsurface is here to bring your dreams to fruition.

Business highlights

Emergency Services Offered

Services we offer

Ceramic tile installation, stone, granite & marble. Proficient in the use of uncoupling membranes such as Schluter Ditra, and waterproofing membranes such as Schluter Kerdi, and the Schluter Kerdi Shower System, Noble Seal, Wedi Showers, Mapei Aquadefense, Custom Redgard, and leveling systems such as MLT. From large format tile such as 12x24's to paper face glass mosaics to wood-like plank, we can handle it all.

Services we don't offer

solid surface counters, large kitchen granite counters

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.848 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
6%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.7
punctuality
4.9
Showing 26-48 of 48 reviews

Christopher B.
05/2015
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Caleb was very professional, prompt, etc... We installed sheets of small, one-inch wall tiles, and the ONLY issue was that there was a small footprint that slid down and ended up crooked. One of those things that you don't probably notice unless you're looking for it. All in all, a nice job and a good contractor.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Aaron H.
05/2015
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Michael K.
06/2014
5.0
ceramic tile, flooring contractor
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Sivanandam M.
10/2013
3.0
ceramic tile
  + -1 more
After getting the Big deal, contacted the guy and he responded after 2 attempts. Asked for a picture of the job to be done, provided a wrong email address and lost few days on that. Did not respond to the phone calls and emailed me that he cannot do the job until Dec 2013. I cannot wait and the response from the provided was not prompt either.
Description of Work: I purchased a Big Deal from Solidsurface LLC.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Solidsurface LLC
Hi, We actually did respond to the members initial request and questions promptly. We unfortunately did mistype our email address and apologized for that. We actually could not understand the voicemail that the client left so we did use email as i was sure the communication would be better. As for timing, yes we are booking 6-8 weeks out, which is the norm for all well regarded contractors currently. Obviously the clients expected 1 week turnaround could not be met and we apologize.

Kathleen M.
10/2013
5.0
ceramic tile
  + -1 more
Caleb was great to work with and very detailed. His estimate was accurate for time and was flexible to schedule. When I miscalculated on the amount of tile needed, I had to re-order and it took me a few more days to get it back in so we had to work around that.
Description of Work: I purchased a Big Deal for 1/2 day of tile work and worked with Caleb on an estimate for the entire job. I had him install 25 linear feet of backsplash using multiple layers from undercabinet to countertop. It was primarily glass tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Dominic D.
09/2013
5.0
ceramic tile
  + -1 more
Caleb had good communication and thoroughness. We were excited about doing the project with him, however delays in other projects meant that he was unable to complete our project on a timeline that fit our needs. He handled this very professionally.
Description of Work: I made a Big Deal Purchase from Solidsurface LLC.
Rating CategoryRating out of 5
Yes, I recommend this pro
$68

Phil D.
09/2013
1.0
ceramic tile
  + -1 more
I initially contacted this provider upon my purchase to schedule. They have never made it here and now tell us we have to wait an additional two months before they can even come take a look.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$249

Response from Solidsurface LLC
Hi, We did indeed speak with the above person within 24 hrs of the purchase of a Big Deal. They informed us of a bathroom remodel they were looking to perform. However, they were not available to make any decisions on tile selection etc till the last week of August for a business trip. We again had connect and discussed the idea of taking on their project after they were gone for 3 weeks. We informed them we would be able to take on their project in late October. Client said that was too long. I feel that a F rating is not called for as we had contact and the client couldnt or would not make decisions for timing, tile selection, etc. All tile contractors are busy these days and a 6-8 week outlook is the norm.

Brian R.
08/2013
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Good response, just am having a lot of work done to the house, so don't need to utilize an outside tile company.
Rating CategoryRating out of 5
Yes, I recommend this pro

John V.
08/2013
5.0
ceramic tile, flooring contractor
  + 0 more
Flawless service. I made an inquiry via this site, and had someone in my house less than a day later to give me an estimate. The written estimate arrived via email a few hours after the visit. The work was scheduled, and despite their having other customers began quickly. All through the process the owner offered advice and support. As this is an en suite bathroom, I was concerned that the mess would spill over into our living area. Not the case. They have been very careful to keep the mess to a minimum.
Description of Work: Rebuilt shower in bathroom, tiled shower, and bathroom floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Ronald V.
08/2013
4.0
ceramic tile
  + -1 more
It was okay. He fixed some stuff but he did that free of charge. We were happy with the deal. Nothing in particular stood out. I would use them in the future.
Description of Work: I purchased a big deal for Solidsurface LLC. They calked in the back splash of my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Denny B.
08/2013
4.0
ceramic tile
  + -1 more
unknown
Description of Work: Good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ashley R.
08/2013
3.0
ceramic tile
  + -1 more
unknown
Description of Work: The coupon was not going to be able to be used for two months. The additional cost were high.
Rating CategoryRating out of 5

Response from Solidsurface LLC
Hi, We are indeed busy these days and do everything possible to meet our customers needs. However, through our conversations you mentioned installing linoleum in the area to cut cost. Unfortunately, thats not a service we provide. You did mention that you weren't sure the cost of tile and installation and maybe should have researched it before as it was more than your budget allowed. We cant meet everyones budgets but feel our rates are very competitive, especially considering the customer interaction we provide.

Alan N.
08/2013
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Caleb was at the site on time and did excellent work. We're very happy with the work and the value of the Big Deal that we purchased.
Rating CategoryRating out of 5
Yes, I recommend this pro

TRACY B.
08/2013
3.0
ceramic tile
  + -1 more
unknown
Description of Work: I purchased the coupon. I have a small bathroom and a kitchen tile job.. They came to bid it and said it would be $1500 plus my coupon for the two rooms.. which is very high.. When I asked about just doing the bathroom they said that my 4 hrs is two men for 2 hrs and that it would cover doing the TINY bathroom floor- not the rest of the tile in the bathroom- the trim piece, nothing.. its not worth $175 to have them do the floor only so I want a refund.. This is a 3x4 bathroom we are talking about.
Rating CategoryRating out of 5

Response from Solidsurface LLC
Hi I would like to state that we did in deed come out to check out (Member name removed) projects. She had several included a 5x6.5 bathroom, not the dimensions she stated. That comes out to about 32.5 sq ft. The coupon clearly stated that on average, 40 or so ft can be set in the stated period. This does not include all the base she needed set, plus a border etc. She also needed a backsplash that was 15 lineal feet and a kitchen floor that was approx 110 sq. The kitchen floor was over gypcrete which needs an antifracture membrane not to mention a specific mortar etc. I feel our bid was very competitive and we came out right away to look at the project. Im sorry (Member name removed) wasnt happy with the estimate, but Solidsurface has earned a good reputation for our business and we refuse to cut corners.

Alex S.
08/2013
5.0
ceramic tile
  + -1 more
He was on-time, honest, affordable and skilled in his trade. Any other tile work I'd call him or recommend him to anyone.
Description of Work: Retile shower and jetted tub area and install new wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Clifford J.
07/2013
5.0
flooring contractor
  + -1 more
The service was great and it met all our expectations. I would use them again. His price was right in the middle but I was happy with what he gave me and he was always on time.
Description of Work: We used Solidsurface LLC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Scott H.
06/2013
5.0
ceramic tile
  + -1 more
I took advantage of the SolidSurface Bid Deal of $175 for 4 hours of tile installation. Caleb was very responsive to several emails and answered many questions prior to doing the work. He was very conscious of minimizing mess and taped/covered where he was able. There was lots of cutting in the bathroom, hall and closet. He installed the backer board and floor tile very quickly. Everything looks great, including the grout. He also installed small glass tile on my kitchen counter backsplash. Once again, he worked quickly, but flawlessly. After grouting, it looked great. He did both jobs in 1.5 days of work. I would use him again and would definitely recommend SolidSurface to others.
Description of Work: Installed backer board and ceramic tile to bathroom, hall, and closet. Also installed glass tile to kitchen backsplash. Grouted both the floor and backsplash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Howard B.
06/2013
5.0
ceramic tile
  + -1 more
It went fine. We were very satisfied with them. They were competent and on time. It was a good experience.
Description of Work: We had Solidsurface LLC put in two showers and two tiled floors in the bathroom a couple of weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,400

Christian F.
04/2013
5.0
ceramic tile
  + -1 more
It worked out well. He was good overall and very professional.
Description of Work: Solidsurface put in a back splash for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug R.
01/2013
5.0
ceramic tile
  + -1 more
We started our bath remodel project last summer and we did the general contracting work ourselves. A part of our research determined that we should be using the Schluter kerdi system for our shower as it provides the best protection for water leakage with tile. Caleb at SolidSurface is an expert in the Kerdi system and we could see early on that he had an affinity for detail and very much cared about each one of his projects. Our project was not small and included over 500 sq ft of tile in the new master bath. The shower was expanded to 9' x 4' and we wanted it completely tiled for a steam shower. With over 11 showerheads and kohler body sprays, and digital control valves, there were many intricate cuts in order to make things fit perfectly. Caleb is a master tiler, perfectionist, and well worth every dime we spent. He absolutely was the best contractor we had on the job. The tile work totally exceeded our expectations. If you want a pro who enjoys working with his clients, give Caleb a call. He is the best of the best and we have dealt with a lot of contractors over the years.
Description of Work: Great experience with Solidsurface Tile. Clearly a top Angie list contractor
Rating CategoryRating out of 5
Yes, I recommend this pro
$6,500

Theresa M C.
01/2013
5.0
ceramic tile
  + -1 more
Caleb was such a pleasure to work with! He has great social skills as well and is professional and thorough in all his dealings. He is a true artisan and did a wonderful job placing the tile. He was always there on agreed time! Our kitchen floor looks beautiful; we are very happy with his work. We are looking forward to working with him on tiling the backsplash in our kitchen and a small carpentry project as well.
Description of Work: The owner removed part of the old kitchen floor in order to properly prepare the floor for tiling (tile backer board). He discarded all old flooring. He helped determine the best layout for the tile and helped with grout selection. He carefully tiled and grouted the kitchen floor, taking into consideration a few difficult fittings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Erik A.
08/2012
5.0
ceramic tile
  + -1 more
New slab was VERY uneven, in multiple different planes. Required much more work (and material) to level than he originally thought, but he did not charge extra. Finished result looks great. Also, he was able to rearange some other work that wasn't time sensitive to keep my project going on short notice.
Description of Work: Leveled floor and installed 1" Hex tile with cove base in new basement bathroom (also used anti-fracture coating below tile).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mary C.
02/2012
5.0
ceramic tile
  + -1 more
It was a great experience to work with Caleb and I'm loving our new floors! We put down 18 x 18 inch travertine, which is a natural stone. Each tile is unique and beautiful and this is where Caleb's artistic flair comes in. He was sensitive to the overall effect by placing tiles the way he did and he went back to the supplier to trade certain ones so the overall look was pleasing to the eye. He also designed a cool tile inset in the shower with a glass shelf and used a more expensive glass tile for a contrast bar in the shower as well as around the bathtub. Also he works well with other contractors if they are present and above all, he is punctual and gets a great job done.
Description of Work: Caleb Donaldson, owner and installer of Solid Surface, replaced our front entry ( 8 x 10) tile 18 foot hallway, flooring in three bathrooms, a new surround on tub and a new master bath shower; he also installed a heated floor in the master bath and a 2 foot backspash in our kitchen. He was artistic and a true craftsman. He came at 8am and worked hard all day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000
    • 1
    • 2(current)

Contact information

3313 38th Ave S, Minneapolis, MN 55406

www.solidsurfacetile.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Flooring Sales and Installation,
Marble and Granite

FAQ

Solidsurface LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Solidsurface LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Solidsurface LLC does not offer free project estimates.
Yes, Solidsurface LLC offers eco-friendly accreditations.
No, Solidsurface LLC does not offer a senior discount.
Yes, Solidsurface LLC offers emergency services.
Yes, Solidsurface LLC offers warranties.
Solidsurface LLC offers the following services: Ceramic tile installation, stone, granite & marble. Proficient in the use of uncoupling membranes such as Schluter Ditra, and waterproofing membranes such as Schluter Kerdi, and the Schluter Kerdi Shower System, Noble Seal, Wedi Showers, Mapei Aquadefense, Custom Redgard, and leveling systems such as MLT. From large format tile such as 12x24's to paper face glass mosaics to wood-like plank, we can handle it all.
solid surface counters, large kitchen granite counters

Contact information

3313 38th Ave S, Minneapolis, MN 55406

www.solidsurfacetile.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed