Soderlin Plumbing, Heating, & Air Conditioning

OLD, VERY EXPENSIVE, $522.00 OVERALL REASONABLE $70.00.

THE GUY WHO CAME WAS VERY THOROUGH AND TESTED THINGS. HE FOUND ANOTHER LEAK AFTER HE DID THE SECOND OR THIRD TEST AND FIXED IT. HE DID REALLY GOOD WORK. MY ONLY COMPLAINT IS THAT HE DIDN'T CLEAN UP AFTERWARDS AND IT TOOK ME TWO DAYS TO DO IT. I HAVE SERIOUS PROBLEMS WITH MY HANDS. HE DIDN'T WEAR SHOE COVERS.

VERY PROFESSIONAL. PRICEY, BUT IT APPEARED THEY WERE COMPETITIVE WITH OTHER SIMILAR CHARGES I SAW ON THE LIST.

THE PLUMBER FIGURED OUT THE CHEAPEST WAY TO REPAIR THE PROBLEM. I APPRECIATE THE THAT THE PLUMBER WOULD GIVE THIS OPTION RATHER THEN JUST GOING FOR THE MOST EXPENSIVE OPTION. I ALSO ENJOYED THE SAME EMPLOYEE WHO CAME OUT TWO YEARS AGO, WAS THE SAME WHO SHOWED UP THIS TIME AS WELL.

$400 WAS A LOT OF MONEY FOR ONE HOUR'S WORK, ESPECIALLY WHEN WE HAD TO CALL THE COMPANY BACK BECAUSE TWO THINGS THAT WERE ''FIXED'' WEREN'T. WE REQUESTED A SECOND TECHNICIAN COME OUT THE SECOND TIME, BUT THAT REQUEST WAS NOT HONORED. WE WOULD NOT USE THIS COMPANY AGAIN.

THE PLUMBER ARRIVED RIGHT ON TIME, WITH A CALL AHEAD OF TIME TO LET US KNOW HE WAS ON HIS WAY. HE TOOK OFF HIS SHOES WHEN HE ENTERED THE HOUSE, WHICH WE APPRECIATED. HE WAS EXTREMELY POLITE AND HELPFUL, AND FIXED THE PROBLEM QUICKLY AND EFFICIENTLY. HE ALSO SHOWED US HOW WE COULD CLEAR THE DRAIN OURSELVES IN THE FUTURE.

WHEN I CALLED SODERLIN, SOMEONE ANSWERED THE PHONE PROMPTLY AND CONGENIALLY. SHE SCHEDULED A VISIT FOR THE NEXT DAY AND SAID SOMEONE WOULD CALL BEFORE THEY ARRIVED. THEY DID CALL AND ARRIVED EXACTLY WHEN THEY SAID THEY WOULD. THE PLUMBER WAS EFFICIENT, FRIENDLY AND THOROUGH. WHEN HE SAW THAT THE TRAP WOULD ALSO NEED REPLACING--IT FELL APART IN HIS HANDS--HE FIXED THAT AS WELL. HE HAD ALL PARTS ON HIS TRUCK. HE CLEANED UP THE AREA AFTER HIS WORK WAS FINISHED AND EVEN TOOK HIS SHOES OFF BEFORE ENTERING THE HOUSE. PLUMBING COSTS ALWAYS INDUCE STICKER SHOCK, BUT THIS WAS NOT A JOB WE COULD HAVE DONE OURSELVES AND THE PLUMBER CAME IN, COMPLETED HIS WORK AND WITH NO WASTED TIME. I WOULD HIRE SODERLIN AGAIN FOR ANY PLUMBING NEEDS.

THE FAUCET WAS LEAKY. THE UNIT WAS FUSED WITH MINERAL DEPOSITS. A RADIATOR UNDER THE SINK MEANS: NO ROOM TO WORK. MUST DRAIN SYSTEM. DISCONNECT UNIT AND REMOVE. THEN REFILL SYSTEM. THEREFORE, MARK & HELPER CAPPED PIPES & RECYCLED RADIATOR. NOW MY SINK WATER CAN DRAIN DOWNHILL, NOT UPHILL. THE EXISTING WASTE PIPE IS CAST IRON. =8-O OH BOY. (OLD HOUSE) MARK & HELPER STARTED SHORTLY AFTER NOON & FINISHED BY 4. WOW. THEY CALLED BEFOREHAND AS PROMISED SO I COULD MEET THEM & LET THEM IN THE HOUSE. THEY LEFT THE PLACE IMMACULATE. WOW. I MEAN, YOU COULD EAT OFF THE FLOOR. THEY WERE EXTREMELY CAREFUL OF MY BELONGINGS WHEN THEY DRAINED, BLED & REFILLED THE HEATING SYSTEM. THE NEW FAUCET WORKS BEAUTIFULLY AND MY SINK DRAINS! DOWN THE DRAIN! (NOT INTO THE OTHER SINK)

PLUMBER WAS ON TIME, COMPLETED WORK ON SCHEDULE AND CLEANED UP. THEY WERE VERY POLITE, INFORMATIVE AND EFFICIENT. THEY ADVISED US ON CHECKING OTHER GAS APPLIANCES WHEN GAS TO THE HEATERS WAS SHUT OFF AND WERE CAREFUL ABOUT SAFETY. ACCEPTED ANGIE'S LIST COUPON GRACIOUSLY.

AFTER TAKING A SHOWER ONE MORNING, WE FOUND WATER LEAKING THROUGH TO THE BASEMENT. WE ALSO HAD SOME RATTLING PIPES AND WATER PRESSURE ISSUES. SERVICE REPRESENTATIVE WAS EXCELLENT AND THEY CAME OUT WITHIN 2 HOURS OF THE CALL. THEY EVEN SHOWED UP EARLY! AFTER TROUBLE SHOOTING FOR A HALF HOUR, JEFF (THE PLUMBER) COULDN'T GET THE LEAK TO START AGAIN. HE MADE SOME GREAT SUGGESTIONS AND HELPED US SOLVE OUR RATTLING PIPE ISSUE (AN ISSUE THAT WE HAD ANOTHER PLUMBER LOOK AT AND WAS TOLD ''IT IS JUST AN OLDER HOUSE''). HE ALSO CHECKED THE WATER PRESSURE AND WROTE A PROPOSAL FOR A FIX. HE WAS VERY NICE AND ANSWERED ALL MY QUESTIONS. HE SPENT A LOT OF TIME AT THE HOUSE AND ONLY CHARGED THE $59 SERVICE FEE. WOULD DEFINITELY RECOMMEND AGAIN.

I SET A 2-5 PM APPT FOR THE WORK AND THE COMPANY ACTUALLY CALLED ME AT 12:30 AND SAID A PLUMBER WAS AVAILABLE IF I COULD MAKE IT HOME TO MEET HIM. I DID AND HE FINISHED THE WORK QUICKLY AND COMPETENTLY. I SUSPECT THEIR PRICES MAY BE A LITTLE HIGHER THAN SOME OTHERS, BUT EVERYTHING ELSE ABOUT THIS COMPANY IS EXCELLENT.

''24 HOUR EMERGENCY SERVICE'' TURNED OUT TO MEAN THAT THEY WOULD SHOW UP THE NEXT DAY, BUT SODERLIN WAS ACTUALLY ABLE TO COME OUT FASTER THAN ANY OF THE OTHER ''24 HOUR'' PLUMBERS WE CALLED. WE CALLED AROUND 10:00 PM, AND THEY SAID THAT THEY WOULD ARRIVE BETWEEN 5-8 AM THE NEXT MORNING (PROMISING TO TRY FOR THE EARLY END OF THAT RANGE), BUT NO ONE ARRIVED UNTIL 10:15 AM (AND AFTER ANOTHER PHONE INQUIRY FROM US). (KEEP IN MIND THE TEMPERATURE IN OUR HOUSE WAS 40 DEGREES AND PLUMMETING.) LARRY (THE PLUMBER) SEEMED TO KNOW HIS WAY AROUND A BOILER, AND EVEN DIAGNOSED ANOTHER UNRELATED PROBLEM, WHICH WE DECIDED TO FIX LATER. HE COMMUNICATED WELL, PRESENTED THE OPTIONS FOR FIXING THE PROBLEM, AND FIXED THE BOILER QUICKLY. THE PRICE ($413) SEEMED A BIT STEEP FOR 1-1.5 HOURS OF WORK, BUT THAT IS HARDLY A PROBLEM UNIQUE TO SODERLIN.

I WAS SATISFIED WITH THE REPAIRMAN'S WORK. HE WAS NOT HAPPY WITH THE DISPATCHER DROPPING THE BALL. I WAS WORKING FROM HOME FOR THE DAY AND BY THAT TIME I HAD HEAT SO I WASN'T VERY UPSET. SODERLIN INSTALLED MY BOILER ABOUT A YEAR AGO AND THE FIRST CALL WAS NO CHARGE DUE TO WARRANTY.

TIM DID A GREAT JOB EDUCATING ME ABOUT THE UNORTHODOX HEATING/PIPING SYSTEM IN THIS OLD HOUSE I BOUGHT TWO YEARS AGO. HE WAS HERE SEVERAL TIMES OVER A PERIOD OF DAYS FIXING LEAKS AFTER THE INITIAL MALFUNCTION, HELPING ME DETERMINE LONG-TERM SOLUTIONS AS WELL AS DEAL WITH THE SHORT-TERM. MY ONLY COMPLAINT WAS THAT THE PHONE DISPATCHER WAS LESS HELPFUL WHEN I WAS TRYING TO UNFREEZE THE LAST DIFFICULT PIPE (THROUGH A HOLE IN A CEILING), RELUCTANT TO SEND SOMEONE OUT, WHICH RESULTED IN ME FINALLY THAWING IT LATE ON A FRIDAY WITH A HEAT GUN, THEN BEING WITHOUT HEAT ALL NIGHT UNTIL TIM COULD RETURN FOR SATURDAY MORNING REPAIR (MUCH MORE EXPENSIVE THAN WEEKDAY REPAIRS).

THEY WERE PUNCTUAL, COURTEOUS, AND HELPFUL. EASY TO TALK TO AND DID WHAT THEY SAID THEY WOULD.

THEY CAN DEAL WITH PLUMBING IN OLD HOUSES. I HAVE USED THEM FOR SEVERAL YEARS. THEY ANSWER THE PHONE ON OFF HOURS AND WILL COME OUT FOR EMERGENCIES 24 HOURS. DEFINITELY PRICEY, BUT THE FLAT RATE CAN WORK TO YOUR ADVANTAGE IF THEY ENCOUNTER UNEXPECTED COMPLICATIONS.

WHEN I DISCOVERED A LOT OF WATER IN THE BASEMENT FROM A LEAKY HOT WATER HEATER, I DECIDED TO CALL SODERLIN BECAUSE I TRUSTED IT WOULD BE DONE RIGHT. I PROBABLY PAID A LITTLE MORE, BUT THEY CAME OVER RIGHT AWAY IN THE MORNING AND I CAN'T COMPLAIN ABOUT ONE THING IN THE WAY THE JOB WAS DONE.

TURNING ON MY THERMOSTAT WASN'T KICKING THE BOILER ON, SO I CALLED SODERLIN (AS THEY HAD DONE THE INITIAL HEATING SYS INSPECTION WHEN I BOUGHT THE HOUSE 4 YEARS AGO). FOUND OUT THAT IT WAS SIMPLY THAT PILOT LIGHT HAD GONE OUT DUE TO THE GAS TO THE HOUSE HAVING BEEN SHUT OFF FOR A RECENT STOVE REPAIR (WHICH WAS DONE BY ANOTHER COMPANY; THEY NEGLECTED TO THINK THAT I WOULD NEED THAT RELIT - NICE). THE SODERLIN GUY WAS SUPER NICE, SHOWED ME HOW TO RELIGHT THE PILOT AND RESET THE ELECTRICAL MECHANISM IN THE FUTURE IF THAT EVER HAPPENED AGAIN. SO I ENDED UP ONLY NEEDING TO PAY $69 FOR THE SERVICE CALL, BUT I WAS PLEASED WITH THEIR PROMPTNESS, SERVICE, AND HELPFULNESS.

THEY ARE PROMPT, COURTEOUS AND GIVE GOOD SERVICE!

BOTH THE PHONE REPRESENTATIVES AND THE SERVICE TECHNICIAN WHERE VERY COURTEOUS AND HELPFUL. THE TECHNICIAN TOOK THE TIME TO SHOW ME HOW TO ADD WATER AND BLEED THE AIR FROM THE SYSTEM SO THAT I WOULDN'T HAVE TO PAY FOR SODERLIN TO PERFORM THIS.

I FEEL THAT I WAS OVER-CHARGED FOR THE SERVICE, BUT I GUESS OTHERS HAD WARNED THAT THEIR PRICING SYSTEM (FLAT CHARGE, NOT HOURLY) COULD LEAVE YOU FEELING THAT WAY. THE WORK WAS DONE WELL AND THEY WERE VERY PROMPT AND GAVE GOOD ADVICE. I AM GLAD THAT IT WAS DONE RIGHT.

JEFFREY WAS VERY POLITE AND UP FRONT ABOUT THE WORK INVOLVED. HE PERFORMED THE JOB EFFICIENTLY AND CLEANED UP EVERYTHING. THE ESTIMATE WAS THOROUGH WITH NO HIDDEN CHARGES.

THEY WERE RECOMMENDED TO US BY OUR DRAIN CLEANING COMPANY, CARDINAL SERVICES. THEY DID THE WORK VERY EFFICIENTLY AND EFFECTIVELY. THEY WERE CLEAN. THERE WAS NOTHING TO CLEAN UP AFTER THEY WERE DONE. HE ONLY CHARGED US FOR HIS TIME AND LABOR BECAUSE THE DRAIN COMPANY WAS OUT THE DAY BEFORE.

SODERLIN DETERMINED THAT BECAUSE OF THE GARBAGE DISPOSER THE DRAIN WAS FLOWING UPWARD. THE DRAIN IN THE BASEMENT WAS ALSO PLUGGED AND HAD BEEN PATCHED INCORRECTLY. SODERLIN GAVE 2 OPTIONS: COMPLETELY FIX IT OR TRY TO SNAKE OUT THE 85 YEAR OLD PIPES. I ELECTED TO GET IT FIXED CORRECTLY. THEY MANAGED TO GET THE OLD PIPES OUT WITHOUT BREAKING THE PLASTER WALL IN WHICH IT WAS IN CONTACT. THE APPRENTICE FILLED MY HOUSE WITH SMOKE SO THEY DROPPED THE SERVICE FEE. AFTER SPEAKING WITH OTHER HOMEOWNERS, I BELIEVE SODERLIN WAS A LITTLE HIGH ON COST, BUT I APPRECIATED THEIR PROFESSIONALISM AND FLAT RATE SCHEDULE. REGARDING PROMPTNESS: THE DISPATCHER SAID BETWEEN 12 AND 3. I GOT A CALL ON MY CELL AT 12:05 BECAUSE I WASN'T AT THE HOUSE YET.

SODERLIN RESPONDED WITHIN TWO HOURS OF MY CALL. SERVICE PERSON SPENT FAIR AMOUNT OF TIME TROUBLESHOOTING. DETERMINED NO PIPES LEAKING, BUT FOUND A FAULTY VALVE ON REFRIGERATOR ICE MAKER THAT WAS THE CULPRIT. WHILE SERVICE PERSON WAS HERE RESPONDED TO OTHER PLUMBING QUESTIONS WITH SUGGESTIONS AND PROVIDED ESTIMATES FOR REQUESTED FUTURE REPLACEMENTS. ONLY CHARGE WAS THE SERVICE CALL WHICH THE CALL CENTER CLEARLY INDICATED WHEN I CALLED. COURTEOUS AND PROFESSIONAL.