Roofs Direct

It really could not have gone any better! From the beginning getting an estimate, to giving them the approval to the finish. We worked with Mike and he was so nice and professional! Our roof was completed when they said it would be...it looks so nice! We are thrilled with Roofs Direct, and I am very fussy! You won't be disappointed!!

The gutters on my house look GREAT! I had many estimates, and this one was the best one, therefore I went with "Gutters Direct" Mike came out and gave me an estimate and he was very professional and easy to talk to. A relative of my had gutters put on last year with a different company and we compared product and price and he was impressed by mine, as mine were cheaper and the quality was much better. Overall I was very pleased with there punctuality and I would certainly recommend them!

Called Gutters Direct this past Saturday and Mike Henry came out to our home the same day and reinstalled the downspout. Real nice guy and he did a great job. Would definitely hire Mike again!

I contacted them in late winter, and was not surprised when they told me they were not working for the season yet. I was surprised when they contacted me barely a week later, during a warm snap. Things went quickly after that - they came look at the project pretty much the next day, and within just a few days more returned to install my new gutters. The team was quick, and the gutters look great and function well. They switched to larger downspouts, and moved them to areas with better drainage. Price was competitive. My biggest complaints is that they were pretty rough around a couple of my shrubs and beat them up a bit, and that I'm finding a fair number of brackets, nails and bits of cut sheet metal scattered around the house. (I'm a little nervous about mowing the first time this spring.)

Well the gutters did finally get installed. It started off great and then the installer called to come out and install. However he never showed up, I emailed and they said their machine broke- but no one called or emailed to let us know. Week two comes- installer calls again, comes out to our house and we get home nothing was touched. So I call and email again asking what happened. I get and email back saying the installer is no longer with the company. I'm assured a new installer will be out on Tuesday - which he was and he did a good job. Didn't pick up all the old material as I found some in the bushes, not to mentioned the down spout changed location which now exposes a part of my house that is a different paint color. So I need to paint a strip of my house. The guy emailed and said he's come out over the weekend and give us a gift card, for our trouble with the installer. No call and no one stopped by. Over all the gutters did get done and they are a nice product. Maybe we just had a rare incident.

The real test of service is when something doesn't go right the first time (stuff happens) and what happens in response. In this case, the installer used wrong color, because of mixup, and no problem, Gutters Direct came back and swapped out gutters all over again with great job. That is the true sign of good service.

This is the nicest, most professional company. They let me know I didn't need as much work done as I thought which is amazing in this day and age. The work was done next to immediately and I was forever grateful at how fast, friendly, honest and what a great price they charged. They're definitely on speed dial if I need assistance again.

Mike came by the same day I bought the special 299 for 50 linear feet of gutter, made the estimate and because of the windy conditions they were behind in scheduling, but only about 10 days later they showed up to install, it took less than an hour and a half, very good looking install.

Beyond expectations! The workers were timely and knowledgeable. The work done was well done. Mike Henry, the company's Sales Manager, is personable, friendly, ethical and also professional. The wind had blown off the upper downspouts from gutters installed by a different company. Mike replaced those downspouts for us at no charge! There are very few businesses which operate with that level of ethics and integrity. He was more concerned about the client as opposed to haggling over who did what! That is the type of company you want to do business with: thorough, detail oriented, accountable. I would definitely recommend them and do business with them any time!Mike Henry is a REAL asset to this company.

It was so smooth. Everyone was helpful and friendly.

This is revision of previous review where I gave F because they never responded. Lisa called me on 12/8 (original request was on 11/21), said my email had gone to junk folder and there was some other confusion. She was apologetic and tried hard to meet my schedule for meeting. I have not made a decision reading the work but I wanted to update my review. Unfortunately the system does not allow me to revise my review once it's been posted, so I am writing a new review. I will write a third review if I decide to have them perform the work.

A bit of a rocky beginning when I took time off from work to meet rep to go over the work I needed done and they missed the appointment. Because of that I wasn't sure we had a solid understanding of the problem and what needed to be done to resolve it. After talking with the office person I felt better about the issue. They had a different resolution to the water problem than I did, but they are the experts and I accepted their recommendation. The work was completed and it looks good.

We signed a contract with them and they told us that it would take two partial days to do our gutter installation. They were here seven times spread out in a month. They did the gutters wrong. They did several things that wasn't what we had talked to them about. I called them to tell them that no one came to finish. One time the guy came and he sat in his truck for 45 minutes. I knocked on the truck window and asked if he was going to finish that same day, he said yes. He did not finish and he was not there very long. He left without telling us he was leaving. I am not happy at all with the service. When the guy came back I let him know that we were unhappy with the job taking so long. They had done something than what we had talked about in the front. We wanted them to correct that, and he said that he didn't have the materials that he needed but they wanted me to pay in full. I said absolutely not and that we can't even get you to come back when we owe the full amount, so if we pay you in full we would never see you again. He said you will see us again. They were not happy that I said that. They made me talk to the owner of the company, to get his permission to pay half because the job was not completed.

The gutters work well, look good, and seem very solid. Work was completed on the day planned and the price I paid was better than the other bids I received. The estimate didn't go quite as planned as Billy called right before he was supposed to arrive and said he'd be 30 mins late (but then was actually much closer to an hour late). The day of the install, they started much later than I had been told (not that it really mattered as I didn't have to meet them). They left a bunch of small debris in the yard and some remnants of the old downspouts attached to the house (despite saying that he would remove). More, a long downspout with a hinge (to lift-up for mowing) isn't very sturdy (the screw than fastens the two pieces together at the hinge came undone after 2 uses and again after about every 3rd use). It was a good price and done on-schedule so I'm not unsatisfied with the job, they just have some consistency issues.

Overall everything went smoothly, though there's one caveat. The evaluation was performed a week before and at the time I was told it would be best to have two down-spouts on either side as all of the water hitting the roof would otherwise be funneling through a single exit on either side, which might overwhelm the gutters. This is what I was told would be installed. On the day of installation, without telling me, they only did one downspout on each side. When asked why, the same guy who had done the evaluation told me they'd decided it was unnecessary during the installation. It might have been true, but it came across as abrupt and instead sounded like they just wanted to be done with the job or to save on materials and have a higher profit margin. If you agree to Product and Service A with your customer, don't turn around and then give them Product and Service B while they're not looking. Keep to the agreement.

They did a great job. Looks good. Very polite and followed up timely with all questions.

Gutters Direct were great to work with. They responded to all our calls and emails promptly and their work was fantastic. I would recommend them to both family and friends.

these guys were great. they went out of their way to meet a deadline I had for selling my home. they were fast and their price was the best I found.

Very professional company. Lisa scheduled my estimate and install quickly as we were in a hurry. Installers finished the work in time and the gutters looks great.

We needed our gutters and downspouts upgraded, so I called Gutters Direct for an estimate based on their excellent reviews on Angie's List. I talked to Lisa and we scheduled an estimate for a few days later at 11:00. The day of the estimate, no one showed up or called, so at 11:30 I called them to check on where they were. No one answered, so I left a voicemail. At around 1:00, my cell phone rang and I thought it was them, so I picked up but no one was there. No voicemail was left and they never called back. That evening, Lisa called and said that her husband had tried to come to my house, but got stuck in State Fair traffic and gave up. She said he had tried calling me twice, but no one answered, so he turned around and went home. I explained that I only received one phone call at around 1:00, which was two hours past our scheduled time, and no one was there or left any messages on my cell phone. I told her that I had waited around at home all morning, so I was going to go with another company. She apologized and said the traffic was beyond their control and they had tried to reach me, and that they have excellent Angie's List reviews and would never do that to a customer. So I rescheduled the estimate for a few days later. She said they would be leaving an outer suburb at around 2:30 and wasn't sure what time they would be there, but would call when they're on their way. I told her that I had a meeting that evening at 5:30, so as long as we were finished up by around 5, it would be fine. She assured me that they would definitely have enough time to get there. When the day of that estimate came, Lisa called me at 2:40 and said that they were leaving their first job, but would be late because they had another estimate to do before mine. She estimated they would be here in around one hour. She asked if that was OK, so I reminded her that I had to be somewhere by 5:30 and was planning on leaving the house at 5, so it was fine if we could be finished up by then. She assured me that wasn't a problem. When 5:00 came, I still hadn't heard anything from them, so I left the house to go to my meeting. I figured when I hadn't heard anything by about 4:30 it meant they weren't coming, since they knew of my time constraint. At around 5:30, I received a call from Lisa saying they were lost in my alley and couldn't find my house. I was surprised that they had come at all, since they knew I wouldn't be home. I told her that I wasn't home anymore, and to just forget it since I had waited around the house twice for them and they didn't let me know what was going on in a timely fashion. She wasn't very happy about that, saying that traffic had been bad, and said that they drove all the way to my place and wanted to do the estimate anyway if they could just find my house. My house number is clearly displayed on my garage in the alleyway, so I don't know why they couldn't find it. I didn't want to do business with a company that acted so unprofessionally, so I said don't bother. She didn't like that and hung up pretty abruptly. Gutters Direct should have called me as soon as they realized they weren't going to make it anywhere near on time for either of the scheduled estimates, instead of waiting until the evening or until they've already pulled up to my neighborhood a couple hours late after they know I'm no longer home. I have a cell phone with voicemail, so there's no reason not to leave a message if I didn't pick up, as they claimed. I would not recommend them.

The professionalism, knowledge and timeliness is unparalleled. The gutters match our house perfectly. The installation went smoothly and the price seemed more than fair. Lisa was extremely helpful when answering my questions regarding how to solve an "inside corner" problem which was causing some pre-gutter flooding in our home. Thank you!!!

They were nice and professional. Made recommendations on color and design that worked out really well. Clean up wasn't as complete as it could have been but given the price and efficiency we were happy with the overall job and would definitely recommend them to a friend.

Very well. Great service, very punctual.

Great pricing, cheapest of all the bids we got. Prompt response and good service. Delivered as exactly what they promised. Definitely will use again.

Great service and result. Came out to find a color that matched our fascia (it's amazing how many different shades of cream there are), and found a near perfect match. Installed the gutter as promised, and put the downspout in a place that was much less obtrusive than the front brick, so it looks better than I expected.