We are local, family operated residential and commercial cleaning service provider. We are in business since 2007 and continue to grow with our satisfied customers. Cost of service is determined by the job. Please visit our website www.romarina.com for more info. In 2019 we introduced new service: floor and backsplash tile (ceramic/porcelain) installation. We plan to add more services in the future.
Business highlights
18 years of trusted experience
Services we offer
Professional House Cleaning Services, One-Time, Move-Outs, Move-Ins, Light Commercial Cleaning, Office Cleaning, Janitorial Services, Foreclosure Clean-up, Home Sale Preparation, Window Cleaning and Post Construction Cleaning. In 2019 we introduced new service: floor and backsplash tile (ceramic/porcelain) installation.
Description of Work: Romarina cleaning service was offering a special on Angie's list and we took advantage of this to have our home cleaned due to our regular cleaning person not being available. They did a fantastic job and we were extremely pleased. We recommend Romarina to all and will ask them to come back next time we need this service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Janet D.
02/2014
5.0
house cleaning
 + -1 more
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Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Anna D.
05/2009
3.0
house cleaning
 + -1 more
After I emailed Marina, I received (what I felt to be) a very rude reply. She was defensive about the people had she sent over to our home to clean and she trusted them to do a good job. She blamed the quality of our vacuum cleaner on the fact that the rug did not appear to be vacuumed. She also said that the price we had agreed upon purchased us two hours of cleaning (with 2 people cleaning at the same time) and they did as much as they could in the time they had, but that my home was "extremely dirty" and they could not get to everything. Insults about my housekeeping aside (I had just cleaned a week before, but we have three pets and things get dirty here, but I thought that comment was unprofessional and out of line) she never told me during our consultation that I was buying hours of cleaning--she asked me what I wanted (I told her a clean house) and I asked her what they cleaned (she said "everything") and she quoted me a price. I have no idea how I was supposed to know the detail about 2 hours/cleaning person because she did not tell me. She had also mentioned she charged $5.00 for cleaning supplies at each cleaning, but she told me cleaning my house would be $120.00 so that's the amount I wrote in the check I left her (believing the $5 was included in that price). So, she was also upset that I apprently underpaid her. I understand hiring a cleaning person is an ongoing relationship--not everyone cleans the same, and has different ways of interpreting a what a clean home is--however, when presented with constructive feedback, Marina just got defensive and offered excuses as to why she could not do any better. The insults about my house were also the dealbreaker. So, given that her communication is so unreliable, her version of "clean" is not the same as mine, and she insulted me, I have now found a different cleaning company that encourages feedback, communicates their services and fees clearly and in writing and is not insulting. Just for the record, I emailed Marina one week ago to let her know that I was insulted and would no longer be using her, and to let me know where to send the $5 I apparently still owed her, but she has not responded to my email, which left me no choice but to post about my experiences here. All in all, for the money, there are much more professional and detail--oriented cleaning services out there, so I will not ever use this company again.
Description of Work: Cleaned my 1000 square foot condo--2 bedrooms and 2 bathrooms. I contacted Marina based on her excellent ratings on Angie's List. We set up an appointment for a consultation the next week. She was going on 15 minutes late for the meeting and I called her to confirm she was still coming, and she let me know she was stuck in traffic. I would have appreciated a phone call from her. Once she arrived, I found it a little off-putting that she did not take charge of the consultation--I had never hired a cleaning company before and did not know the procedure. She asked me what I wanted done in my home and I let her know I wanted it cleaned--everything from the exposed ductwork on the ceiling (we live in a loft) to the floors. She informed me that it would be $120.00 to clean my house--this is the same price I was quoted from other companies, so it seemed fair. I asked her for a list of what, exactly, she did in each room (other cleaning companies provide these) and she said she did not have one, but that they clean "everything." So, we set up a time for her to come by in two days to clean my house. The couple she sent over to clean were on time and very friendly. I had to show them a few things again (things I would have expected them to have been told about, but it wasn't a huge deal). I felt comfortable leaving them there to clean while I ran errands. When I came back, after they had left, the house appeared to look very good, but I did run my figer along the tops of picture frames and looked in the corners of the rooms, etc. A lot of the frames were still dusty, and there was sawdust in the corner of our second bedroom on the floor that had been there before they came to clean. On closer inspection, I also saw that none of the items on our tables (vases, bowls, etc) were clean--still smudged with fingerprints and dust. We live a fairly minimalist lifestyle, with very few knickknacks, and our floors are polished concrete so these things were easy to see, and it doesn't take a lot of time to clean them. Also, we have carpet tiles in our walk-in closet in our master bedroom and there was a dry cleaning tag on top of the rug, exactly as I had left it before they came to clean, leading me to believe that the rug had not been vacuumed. I emailed Marina about these things, but also made sure to note the items I was pleased about--our floors, for example, felt cleaner than I have every felt them before, so that made me happy. I also must note that Marina had asked to borrow some of my cleaning equipment, such as our vacuum, because she did not want to bring her own. I was fine with that, but we do not own commercial cleaning equipment--we have a fairly standard vacuum cleaner that is missing some attachments. I usually don't use our attachments anyway, but use a smaller, more powerful hand vac when I need to do other types of vacuuming, but Marina did not want to bring her own equipment, so they used ours.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$120
Response from Romarina Cleaning
OK now I feel that I need to clarify a few things because new clients keep asking me about this rude report. I didn't intend to insult the customer, saying her house was dirty. I tried to explain WHY it is not possible to get the house absolutely free of dust after just one cleaning. She told me the house hasn't been cleaned for 6 months when I came for an estimate. Not a big deal - that's our job to get it cleaned! But now she is insisting she cleaned it a week before. She refused to pay for cleaning by the hours and we agreed her house will EVENTUALLY, after a few cleanings become very clean. Just for your record: my workers needed to change the floor water 6 times to get her concrete floors cleaned. Also, I would appreciate her mentioning there is no parking designed around her building. Her emails in angry and offensive manner made me feel abused.
Jim .
04/2009
5.0
house cleaning
 + -1 more
Great job.
Description of Work: Cleaned entire house on several different occasions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$180
Andie C.
03/2009
5.0
house cleaning
 + -1 more
Marina does an outstanding job. She comes every two weeks to clean, and we come home to a spotless, tidy house! It has been several months now since we started, and the results are consistently great. In the past, I've had experience with cleaning services being quite rough on furniture, etc., but I have not noticed one thing that has been damaged. She seems to be incredibly careful and leaves our house super neat. She even folds up the puppy towel that we leave on the floor by the door to wipe puppy paws!
Description of Work: Marina comes every other week to clean our our main and upper floors(not the basement). She sweeps and mops, vacuums, dusts, cleans the bathrooms, and generally makes our house spotless!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
GAIL R.
01/2009
5.0
house cleaning
 + -1 more
They do a very good job and they are very easy to work with. They are efficient and whenever I have something extra for them to do I can send them an email for them to take care of it.
Description of Work: They clean our 3 story town home every 2 weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Ben J.
10/2008
5.0
house cleaning
 + -1 more
We have been using Romarina Housecleaning for about 6 months now and Marina continues to do an EXCELLENT job! I think we've found a housekeeper for life!
Description of Work: After seeing the glowing recommendations for Romarina cleaning on Angie's List, we decided to give Marina a call to set up a consultation. She was professional, uses non-toxic cleaning products, and had a great price for our 2,400 sq. ft. home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
michael B.
08/2008
5.0
house cleaning
 + -1 more
They are very efficient. I would recommend them and I will continue to use them in the future. They are punctual and show up on time to appointments.
Description of Work: They clean the house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Jim .
07/2008
5.0
house cleaning
 + -1 more
They did an outstanding job cleaning my home.
Description of Work: Cleaned house from top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$180
THOMAS C.
06/2008
5.0
house cleaning
 + -1 more
They are a husband and wife team. They both come monthly to clean the home. They do an excellent job and I would definitely recommend them.
Description of Work: They clean the entire house monthly. I have been using them for 75% of the year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
KRISTY F.
03/2008
5.0
house cleaning
 + -1 more
Marina has been cleaning my house for around 4 months and it has been fabulous every time. She is extremely dependable, flexible and professional. She usually has one or two people to help her, but I love the fact that she is here for every cleaning. It makes things very consistent and I appreciate that I don't have to describe what I want done each visit. Each cleaning has exceeded my expectations and I feel very comfortable having her at the house when I am at work. I would recommend her without hesitation.
Description of Work: Marina cleans my house every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Romarina Cleaning
WE APPRECIATE YOUR REPORT, AND WE ALWAYS ENJOY DOING BUSINESS WITH YOU!
BARB A.
03/2008
5.0
house cleaning
 + -1 more
My brother and my sister-in-law were really impressed with the couple--how hard they worked and what a good job they did. I appreciated that Marina was willing to work with me to make the payment arrangements ahead of time as a gift and then let the 'giftee' make the specific arrangements of date and time.
Description of Work: I arranged with Romarina for 8 hours of housecleaning as a gift to my sister-in-law. They cleaned a two-story house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$200
Julie N.
03/2008
5.0
blind cleaning, house cleaning
 + 0 more
Marina and Roman do a fabulous job!! They were quick to respond, are always courteous, arrive at the same time each visit, and my house is sparkling when they leave. They are very trustworthy and kind people. I am happy to have them in my home.
Description of Work: Clean 2400 sq ft house, 3 bedrooms, 3 baths, etc., twice a month. Blinds are done once a month and extra level (1100 sq ft - 1 bedroom, 1 bath, etc.) done once a month. Total of 6 man hours each visit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Shehbana M.
01/2008
5.0
house cleaning
 + -1 more
Marina came to give us a free estimate and afterwards has been cleaning our house every 4 weeks. They are punctual and pay attention to minor details. They clean the windows and blinds every time. The bathrooms are cleaned very nicely. We are extremely satisfied with their cleaning unlike some of the agents that we hired from a cleaning agency and that person did not spend any time and effort to clean the house meticulously.
Description of Work: Cleaning the kitchen, family and living room, formal and informal dinning areas, 3 bedrooms, 2 and 1/2 bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
dan K.
10/2007
5.0
house cleaning
 + -1 more
Marina came for an estimate for the first time. She seemed reliable and professional. Then, we set up time to clean the house. She came with her husband and they cleaned our house for 5 hours (we have a big three story house). Marina always asks what needs to be done and what to pay attention to, and if I have special requirements. They are a reliable couple, and they haven't damaged anything so far. They are very careful with the furniture and our hardwood floors. They are not the cheapest (25$ an hour) but I didn't shop around because I liked them.
Description of Work: Marina and Roman cleaned our house. They cleaned the bathrooms, dusted and vacuumed everywhere, changed linen on our master bed, and washed the sheets. They cleaned the kitchen and took the garbage out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
PATTI P.
10/2007
5.0
house cleaning
 + -1 more
Roman and Marina do a very thorough job of cleaning. It feels wonderful to come home to the house after they have been there. Everything is spotless and treated respectfully. They are trustworthy and reliable. I am a long time employer of cleaning help, and I give them my highest recommendation.
Description of Work: A young couple does the cleaning together. They clean the entire upstairs which includes three bathrooms, two bedrooms, living room, family room, kitchen, dining area and office twice a month. Once a month they clean both the upstairs and lower level. The lower level has another bathroom, two bedrooms, family room and a small music studio.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
MARGARET D.
08/2007
5.0
house cleaning
 + -1 more
Marina and her husband Roman are thorough and flexible. Marina, especially, works hard. They clean everything, including ceiling fans on my high ceilings; they are not like other companies who have maximum height requirements for cleaning ceiling fans. What I especially like is that they will clean for two hours and do what they can in that amount of time; they don't require a six-hour minimum the first time they come, like other cleaning companies. They got a lot done in two hours the first time they came, and then the next time they came, they could concentrate on a special job, cleaning the refrigerator/freezer, besides going over the areas they had cleaned before. One time they couldn't fit me in their schedule, and I asked them to recommend another couple to clean; I do not recommend the other couple.
Description of Work: Two hours of housecleaning by two people, $25/hr/person.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
SALLY T.
06/2007
5.0
house cleaning
 + -1 more
I highly recommend Marina. She is by far the best housecleaner I've had in the past 30 years. She is very reliable and cleans carefully and thoroughly visit after visit. She is flexible and accommodating. In the past, I found that cleaners often would do a good job at first but slacked off after a few visits. Not Marina! She is the third person I ve tried since moving to Eden Prairie and she s been with me for almost a year. I trust her completely and she usually works when I am not at home.
Description of Work: Marina cleans my two story townhouse every two weeks. This includes dusting, vacuuming, scrubbing hard floor surfaces, cleaning counters, tubs, toilets, sinks, appliance exteriors, inside microwave, etc. She also cleans my patio door and the front storm door windows. Marina also will do laundry, but I have not had her do mine.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Blind Cleaning,
Window Cleaning,
Ceramic Tile
FAQ
Romarina Cleaning is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Romarina Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Romarina Cleaning does not offer a senior discount.
No, Romarina Cleaning does not offer emergency services.
No, Romarina Cleaning does not offer warranties.
Romarina Cleaning offers the following services: Professional House Cleaning Services, One-Time, Move-Outs, Move-Ins, Light Commercial Cleaning, Office Cleaning, Janitorial Services, Foreclosure Clean-up, Home Sale Preparation, Window Cleaning and Post Construction Cleaning. In 2019 we introduced new service: floor and backsplash tile (ceramic/porcelain) installation.