NOOK & CRANNY CONCIERGE SERVICES

VERY PROFESSIONAL AND PLEASANT, I MET WITH THE OWNER AND THE PERSON THAT WAS GOING TO TAKE CARE OF MY DOGS BEFOREHAND. VERY KNOWLEDGEABLE ABOUT ANIMALS. THE PERSON THAT HAD SAT WITH THE PETS CALLED ON SUNDAY NIGHT TO MAKE SURE I HAD GOTTEN HOME.

TWO PEOPLE CAME AT 1 PM AND AFTER 6 HOURS THE DOWNSTAIRS HAD NOT BEEN TOUCHED. I WAS REMINDED OF THE ESTIMATED TIME AND HOW MUCH WORK WAS LEFT. I SAID I NEEDED FOR THEM TO FINISH THE JOB!! I WASN'T ENTERTAINING IN MY MASTER BATH AND I THOUGHT IT WOULD BE A GOOD IDEA TO CLEAN THE AREA WHERE I WOULD BE ENTERTAINING. I NOTED THAT I HAD NEVER HAD ANY CLEANERS TAKE SO LONG AND LEFT FOR A MEETING. THE NOTE SAID I WOULD ONLY BE CHARGED FOR 7 1/2 SINCE I HAD EXPRESSED CONCERN ABOUT HOW LONG IT TOOK. I HAD TO RE-VACUUM THE ENTRY, THE DINING ROOM CHAIRS WERE STILL COVERED WITH CAT HAIR, BUT MY MAKE UP TRAY HAD BEEN REORGANIZED! WHEN I CALLED ON MONDAY TO CANCEL THE FUTURE CLEANINGS I HAD SCHEDULED, A VERY CHIRPY YOUNG MAN SAID, "OKAY". TODAY I GOT A FORM LETTER THANKING ME FOR MY BUSINESS AND HOPED I WOULD THINK OF THEM IN THE FUTURE, EVEN THOUGH I HAD CANCELLED FUTURE CLEANINGS. NO ONE ASKED WHY I WAS CANCELING. APPARENTLY THEY DON'T NEED MY BUSINESS.

THEY HAVE BEEN VERY RELIABLE AND DONE A GOOD JOB. WE HAVE A HAD A FEW PROBLEMS WITH OUR CLEANINGS, BUT THEY HAVE WORKED HARD TO RESOLVE THEM. I REALLY APPRECIATE THEIR FLEXIBILITY AND USE OF NATURAL CLEANING PRODUCTS.

OUR TEAM IS VERY PROFESSIONAL, YET HAVE A GREAT SENSE OF PERSONALITY TOWARDS THEIR JOB AND TO THEIR CLIENTS. WE HAVE FOUND THEM EXTREMELY RESPONSIBLE AND DO A GREAT JOB. THE TEAM OFTEN SAYS, ''IF YOU DO NOT TELL US IF SOMETHING DOES NOT MEET YOUR SATISFACTION. HOW CAN WE BE THE BEST WE CAN BE.'' THEY LISTEN TO WHAT THE CLIENT NEEDS AND THEY DO IT POSITIVELY AND EFFECTIVELY. THEY HAVE ALSO TAUGHT ME WAYS TO KEEP SURFACES, FLOORS, ETC, TIDY THROUGHOUT THE WEEK. (WHILE THEY ARE NOT HERE.) I GAVE NOOK & CRANNY A ''B'' RATING FOR PUNCTUALITY DUE TO THE ISSUE OF THEM GETTING LOST A COUPLE OF TIMES, THEREFORE, DELAYING THE CLEANING TIME. I BELIEVE THAT PUNCTUALITY WILL NO LONGER BE AN ISSUE AS THE TEAM NOW KNOWS THE WAY. NOOK AND CRANNY IS DEFINITELY MORE THAN A CLEANING SERVICE, BUT ALSO A RESOURCE FOR US TO HELP KEEP OUR HOME IN ITS BEST SHAPE POSSIBLE. THANKS NOOK & CRANNY!!

THIS IS A GOOD SOLID CLEANING SERVICE. YOU NEED TO LEAVE DETAILED INSTRUCTIONS AND SOME REMINDERS ON SPECIFIC REQUESTS. THEY OFFER FULL SERVICE, EXCELLENT PRICES AND ALWAYS PROVIDE SUBS IF THEIR REGULAR PERSON CAN'T COVER. THEY ARE ALSO GOOD FOR HOUSE SITTING AND PET SITTING.

IT HAS TAKEN A FEW WEEKS TO UNDERSTAND WHAT IS INCLUDED IN THE BI-WEEKLY CLEANING. I UNDERSTOOD THEY WOULD BE HERE UNTIL THE JOB IS DONE, HOWEVER, IT SEEMS THAT MY HOME IS A 3 HOUR JOB AND THINGS ARE LEFT UNDONE IF TIME RUNS OUT. COMMUNICATION WITH THE OFFICE HAS BEEN GOOD AT TIMES, POOR AT TIMES. I WANTED A HASSLE FREE SERVICE AND DON'T KNOW IF THAT IS POSSIBLE FOR HOUSE CLEANING. DETAILS ARE ALWAYS MISSED THAT I WOULD HAVE DONE AND IT IS MY RESPONSIBILITY TO COMMUNICATE THAT TO THE PERSON ASSIGNED TO CLEAN MY HOME. ALL IN ALL, I LOVE THE SERVICE, IT JUST TAKES MORE EFFORT ON MY PART THAN I'D LIKE TO MAINTAIN A HIGH STANDARD OF DETAILED CLEANING.

THEY WEREN'T VERY DETAILED AND MISSED SEVERAL ITEMS. I USED THEM A FEW TIMES BEFORE TERMINATING THEM.

I CALLED TO SET UP FOR BI-WEEKLY CLEANING. THE OWNER CAME OUT FOR ESTIMATE AND SEEMED TO SET AN ARBITRARY RATE. I ALSO MENTIONED THAT I WAS CALLING BECAUSE OF ANGIE'S LIST, AND WAS NOT OFFERED THE COUPON DISCOUNT. TOOK ABOUT A WEEK FOR THEM TO CALL AND SET UP A FIRST CLEANING DATE, WHICH WAS WEEKS AWAY. THEY FINALLY CAME, CLEANED AND DID A GOOD JOB, BUT THERE WERE SUBSEQUENT MISSED CLEANING DATES. I LIKED THE CLEANING CREW, BUT NOT CRAZY ABOUT THE COMPANY. NEVER RECEIVED A FOLLOW-UP CALL TO SEE IF I WAS SATISFIED WITH CLEANING, ETC. I THINK THERE IS PROBABLY BETTER CUSTOMER SERVICE OUT THERE IN ANOTHER COMPANY.

I AM EXTREMELY HAPPY AND WOULD DEFINITELY RECOMMEND THEM. ALL STAFF PROMPTLY RETURNED CALLS. THE CLEANING CREW OF 3 WERE FRIENDLY AND DID A GREAT JOB OF GETTING A HOUSE THAT IS SUBJECTED TO 2 KIDS UNDER 5 AND 2 DOGS IN SUPER SHAPE.

I STARTED WITH THIS COMPANY ON 05/20/04 DOING BI-WEEKLY HOUSECLEANING. THEIR PRICES ARE PRETTY REASONABLE FOR OUR SIZE HOUSE. THE CLEANERS WERE PRETTY YOUNG, BUT PROFESSIONAL AND NICE. THEY DID A DECENT JOB. IF THEIR SERVICE STAYS CONSISTENT, I WOULD HIGHLY RECOMMEND THEM. A PLUS IS THAT THEY USE ALL NATURAL PRODUCTS SO THE HOUSE IS NOT OVERWHELMED WITH CHEMICALS OR SMELLS.

NOOK AND CRANNY WAS QUICK TO RESPOND WITH A QUOTE AND WAS UP AND RUNNING AT OUR OFFICE WITHIN A WEEK AND A HALF. THEY ARE ALWAYS ON TIME AND DO A GREAT JOB. PLUS, THEY MAKE THEIR OWN ENVIRO-FRIENDLY CLEANING SUPPLIES SO OUR OFFICE IS NOT FULL OF TOXIC FUMES WHEN THEY ARE DONE. THEY ARE CLEANING OUR OFFICE ONCE A WEEK NOW. THEY ARE GREAT!

WE LOVE THEIR WORK. THEIR CUSTOMER SERVICE IS WONDERFUL. THEY WERE VERY ACCOMMODATING EVEN THOUGH WE MANAGED TO MIX UP TWO DIFFERENT APPOINTMENTS.

EVERYONE WAS EXCITED ABOUT HELPING ME OUT OF MY MESS. THEIR ONLY CONCERN WAS THAT I GOT WHAT I NEEDED. I WAS EMBARRASSED TO NEED THEM TO HELP ME DE-CLUTTER, THEY EASED MY MIND BY BEING PROFESSIONAL, NON JUDGMENTAL, AND ENTHUSIASTIC ABOUT DOING THE JOB. THEY CALLED BEFORE COMING OVER, IF THEY WERE RUNNING LATE, AND TO CONFIRM TIMES.

THEY WERE 45 MINUTES LATE WITHOUT AN EXPLANATION AND NO CALL TO SAY THEY WOULD BE LATE. THREE PEOPLE CLEANED FOR 1 1/2 HOURS, BUT I WAS CHARGED FOR THREE PEOPLE FOR 2 HOURS. WORK WAS NOT DONE, I.E. OBJECTS NOT DUSTED, FLOOR NOT COMPLETELY CLEANED.

I HAVE A LONG-HAIRED DOG, THREE CATS AND NOT A LOT OF SPARE TIME. CLARE CAME BY FOR HER INITIAL LOOK AND ESTIMATE, AND SUGGESTED THAT SINCE I WAS LOOKING TO BEGIN A REGULAR BI-MONTHLY CLEANING IT MAY BE A GOOD IDEA TO BEGIN WITH A DEEP CLEANING, I AGREED. I TOLD HER NOT TO EXCEED $500 AND THEY CAME IN WELL BELOW THAT AT $245. TWO CLEANERS FOR 7 HOURS SCOURED MY HOME, WALLS, CEILINGS, BATH, FLOORS, ETC. I CAN'T REMEMBER THE LAST TIME MY HOUSE HAD SO LITTLE PET HAIR IN IT, WITH THE EXCEPTION OF WHAT IS ACTUALLY STILL ATTACHED TO THE PETS.! CLARE WAS ON TIME FOR OUR INITIAL APPOINTMENT AND THE CLEANERS WERE IN AND OUT ON THEIR SCHEDULED DAY WHILE I WAS AT WORK (AS PLANNED). IT WORKED OUT GREAT AND I AM SCHEDULED TO HAVE THE SAME CLEANER EVERY TIME WHICH GIVES ME A LITTLE PIECE OF MIND THAT I WON'T HAVE NEW AND DIFFERENT PEOPLE IN MY HOME EACH CLEANING.

WE HAD PREVIOUSLY USED ANOTHER CLEANING SERVICE, AND THEY IGNORED OUR DIRECTIONS, SOMETIMES DIDNT SHOW UP AND NEEDED CONSTANT SUPERVISION. WHAT A DIFFERENCE IN USING NOOK AND CRANNY. OUR HOUSE CLEANER IS WORKING ON A PH.D. AT THE UNIVERSITY AND SAID SHED NEVER CLEANED UNTIL SHE GOT THIS JOB. SHE CERTAINLY LEARNED QUICKLY. IN TWO VISITS, SHE HAS SPENT 2.5 HOURS EACH TIME CLEANING, EVEN GETTING DUST OFF A FAN OUTSIDE OUR LOFT THAT HAS BEEN COLLECTING SINCE WE MOVED IN MORE THAN THREE YEARS AGO. THE HOUSE IS CLEANER THAN IT HAS BEEN SINCE THEN. SHE COMES ON TIME, AS PROMISED, DOES A SUPERB JOB AND NEEDS MINIMAL DIRECTION. SHES PLEASANT TO HAVE AROUND, TOO. IM IMPRESSED WITH THE WORK AND ID HIGHLY RECOMMEND THIS SERVICE.

I WAS VERY PLEASED THAT THEY WERE ABLE TO CLEAN MY CLIENT'S HOUSE ON SHORT NOTICE. OVERALL, THEY DID A PRETTY GOOD JOB, BUT I HAD ASKED THEM TO DO SPECIFIC THINGS WHICH THEY NEGLECTED TO DO. UNFORTUNATELY I WASN'T THERE TO CHECK THEIR WORK, OR I'M SURE IT WOULD HAVE GOTTEN DONE.

CLAIRE CAME OUT AND ASKED A LOT OF QUESTIONS AND LISTENED TO MY CONCERNS. I AM IMPRESSED THAT THEY USE NATURAL CLEANING SUPPLIES BECAUSE OF MY PETS. THEY CAN DO DEEP-CLEANING FIRST AND THEN IT WOULD BE JUST TOUCH UPS OR WHATEVER I NEEDED ON AN ON GOING BASIS. I HAVEN'T DECIDED WHETHER TO GO AHEAD WITH A CLEANING COMPANY YET, BUT THEY SURE IMPRESSED ME.

WHEN I ARRIVED WITH THE REALTOR TO TAKE PICTURES AND PREPARE THE LISTING FOR SALE, WE NOTICED THAT THE FLOOR WAS LARGELY UNCLEANED (PAINT DRIPS, PLASTER DRIPS, ETC.) I CALLED AND WAS TOLD THAT THE CLEANERS (COLLEGE KIDS I'D GUESS) WERE AFRAID TO CLEAN THE FLOOR FOR FEAR OF HURTING IT. MOST OF THE STUFF TOOK A LITTLE ELBOW GREASE BUT WAS RELATIVELY EASILY REMOVED. I CALLED AND WAS OFFERED A REBATE ON THE CLEANING COSTS, BUT SAID WHAT I REALLY NEEDED WAS SOMEONE TO COME AND FINISH THE CLEANING. TWENTY MINUTES LATER, THE OWNER WAS THERE HERSELF AND CLEANED ON HER HANDS AND KNEES WITH ME AND THE REALTOR UNTIL EVERYTHING WAS VIRTUALLY PERFECT. OBVIOUSLY I WASN'T THRILLED TO FIND THE FLOOR STILL A MESS WHEN I FINALLY GOT AROUND TO LISTING THE CONDO FOR SALE AFTER MONTHS OF REMODELING. THE REQUEST FOR SOMEONE TO COMPLETE THE JOB WAS IMMEDIATE, HOWEVER, AND I CAN HARDLY HOLD A GRUDGE. I HAVEN'T RECEIVED A BILL YET, BUT WAS PROMISED A DISCOUNT AS A FIRST TIME USER AND A FURTHER DISCOUNT FOR INC

NOOK & CRANNY IS AN EXCELLENT CLEANING SERVICE. CLEANERS ARE FRIENDLY, PROFESSIONAL, COURTEOUS, ON TIME, AND DO A VERY THOROUGH JOB OF CLEANING.

WE HAVE ONLY USED THEM ONCE SO FAR, BUT WE CAN'T SAY ENOUGH GOOD THINGS ABOUT THE WAY THIS COMPANY IS RUN. OUR CONSULTATION WAS UP FRONT AND VERY CLEAR, WE AGREED TO THE SERVICES THAT WE WOULD BE GETTING. EVERYTHING HAS HAPPENED EXACTLY AS THEY SAID IT WOULD AND OUR FIRST CLEANING WAS GREAT. THE HOUSE LOOKED AND SMELLED GREAT. WE ARE LOOKING FORWARD TO A LONG RELATIONSHIP WITH THIS COMPANY.

VERY GOOD, WE LIKE THAT THEY CALL TO CONFIRM THE NEXT DAY.

NOT PROFESSIONAL IN THE TRUE SENSE, BUT DEDICATED AND THOROUGH. SOMETIMES TAKE A LITTLE LONGER THAN REAL PROFESSIONAL CLEANERS MIGHT, BUT THEY GET THE WORK DONE AND ARE A PLEASURE TO HAVE IN YOUR HOME. CAN BE TRUSTED WHETHER YOU ARE HOME OR NOT.

I DID HAVE AN ISSUE THAT OCCURRED MY FIRST TIME, BUT THEY WERE EXTREMELY RESPONSIVE AND PROFESSIONAL. MY HOUSE LOOKED GREAT AND I'M HOOKED! THEY'RE SCHEDULED TO CLEAN EVERY OTHER WEEK!

I HAVE NOTHING TO COMPARE THEIR PRICES WITH. THEY ARE A LITTLE SLOW TO RESPOND ON WEEKENDS. THEY DO VERY GOOD WORK FOR OVERALL BASIC CLEANING. VERY PLEASANT, CHEERFUL CLEANER!