NOOK & CRANNY CONCIERGE SERVICES

They are great. The best part for me is that they are very kind.

I'm very impressed with this company. They are very thorough in cleaning. They are very kind and on time. They even took my dog for a walk! I have limited mobility due to an injury and my house has been an absolute mess. They helped me declutter, organize, and clean my house. I'm proud of my house again and I have Nook and Cranny to thank for this. I have hired them to come bi-weekly to help me keep it up. I highly recommend this company. A BIG thank you to all who came to help me!

I used N&C for many years since this firm was just a start-up with two kids right out of college. I was happy with them for the majority of the time. I travel a lot, and am pretty pleased to come home to a clean bathroom and kitchen floor. We never complained when they missed something because I told them that I always wanted them to focus most of their attention on bathrooms and the kitchen. This went on happily until this past year. The one thing I couldn't live with was lack of punctuality. I'm not talking coming at noon instead of 9am….I'm talking missing the clean date completely. I need to know that I can depend on my service and that if I pick-up the house in anticipation of cleaning day, that I'm going to come home to a clean house. In a nut shell- they were no longer dependable.

They’ve been dependable and follow through with what needs to be done. I would highly recommend them.

Because I often change my dates, I don't always get the same people, but I think that is as much my fault as Nook and Cranny's. Again, very dependable. LV

This was a horrible experience. First, they quoted me with the angies list coupon $187. They did the easy work first, it took them forever and then told me they would not finish in the time alotted. They also quoted $50/hour but charged me $100/hour because they sent two people. This was never explained or discussed. Final price to clean a four bedroom, 1 1/2 bathroom house was $270. Now you have to admit that is outrageous. My sister has my same size house, and her housekeeper takes 3 hours (just one person), scrubs the kitchen floor on her hands and knees and charges $65. I dusted the furniture up and down. I scrubbed the kitcehn floor on my hands and knees. So bascially they charged $270 to vaccum the floors up and down and clean 1 1/2 very small bathrooms and the stove top. I am shocked at howlong it took them (I do the whole house myself just as thoroughly in four hours -- one person, same amount of time and I do more work). They left the hardest stuff for last and then told me if I wanted it done it would cost more. It cost $100 more than quoted. This is a shame on you situation. I will never use this service again. I hope that as a result of this write up you are not stupid and hire these people. They do average work and charge a fortune. I think they saw I lived in Edina and took up the price. Just a horrible experience.

We still use them every other week. I would recommend them to anyone. They bring all ther own cleaning stuff which is really nice. Just pick up the clutter and let them clean.

They're awesome. They're really nice. They're pretty cool.

Rhoda came in and provided an estimate, we chose a time each month that would work and we were set. Easy.

I couldn't be more pleased with the overall service. The owner of the company came and did the initial cleaning to determine what needed to be done each visit and how long it should take, After establishing a pattern, she brought in two employees and explained what she expected and how long they had to complete their task. Recently we have had one employee on a regular basis who sometimes brings a second person to work in tandum. The fee is approximately, the same the variation is in length of time it takes them to finish but the final product is consistent.

We have been using Nook & Cranny for 10 months now and have been very happy with their work and service. The estimate was thorough and detailed. We have bi-weekly cleaning and most often have the same person at our house. They have been very flexible when we have had schedule changes and needed to postpone or change the date of cleaning. We have about 3000 SqFt and 3 bathrooms to clean. My kids even love to come home after school to the clean house because it always smells great. We're happy with their work and responsiveness. Nook & Cranny has been a great change to a previous cleaning service we had that didn't work out.

I used Nook and Cranny cleaning services for about 4 months. I was very pleased in the beginning. I met with Molly to review my home and received an estimate. The estimate was the same as I'd received from another service. I decided to go with Nook and Cranny because of the reviews that I'd read. For the first month, I was very pleased with the service. Cleaning appointments were scheduled for every other week. One of my requirements was that I have the same cleaning person for each appointment. This worked well until the initial person left the company. After that until I discontinued the service, it seemed that there was a different person(s) for each appointment. Once I was even told that the same person from the previous week would be there for the next week. Well, I came home early to find that there were two people cleaning and neither was the person that I was told would be cleaning. I was told me that there had been a change in the cleaning schedule. This did not make me any happier as my objective of not allowing different people access to my home was not met. The final straw occured in November. I had a scheduled cleaning on the Wed. before Thanksgiving Day. I was busy all day running errands for the holiday dinner that I would be preparing. Well, the cleaning person must of had other things to do as well. The cleaning was poorly done - wood floors not mopped, carpets not cleaned very well (you could see the tracks were the vacuum cleaner was ran and notice the spots that were missed). Because of the holiday, I could not call to have the place recleaned. So, I spent my Wed evening and Thurs monrning cleaning my home for the evening guest. When I did call to request that they return and reclean my place, I was told that they would credit me for 50% of the cleaning fee. After this incident I decided to discontinue the service. I would not recommend using this service for on going house cleaning.

Molly came to my home for the purpose of giving me an estimate for house cleaning services. She understood, prior to the appointment that I was looking for weekly services and the approximate size of my home. Spent approximately 30-45 minutes with me walking about the house, taking detailed notes and asking questions. She left saying she would contact me with the estimate and schedule of services. Four days later I received an emailed in which she stated "we are currently unable to provide you with someone that has the level of experience needed to best suit your home and needs. We feel it’s in your best interest to refer you to a different company that may be better staffed at this time." Though she was honest in the company's ability to provide services, she wasted my time and was unprofessional in sending an email rather than an apologetic phone call.

I am very impressed with this company. They fit me in in a very timely fashion, they arrived on time, and they did a really thorough job. The coupon was for 4 rooms or 3 hours, so I asked them to clean my first level and then if they had time to do a few other areas, but this was over the 4 room limit. When I came home, I was so pleased to see that they got through my whole list, even the additional areas. I will use them again, for sure!

It is very good. They are very reliable and very trustworthy, as well as being quite flexible in accommodating any particular requests or scheduling changes I make. I have not compared prices, but they are extremely pleasant, and I plan to continue to use them.

They do a great job. They are not cheap but they do good work. They are flexible about what they clean. Sometimes I ask them to clean special items, such as the grill, which they do with no problem.

Everything has been very good. They do a very nice job and we are pleased with their service. We have had no problems at all, and we plan to continue using them.

It has been okay. Everything looks nice and we’ll continue to use them.

They are really good. Everything has gone very well. You get to decide how many hours you need and how frequently they come. I have been very happy with them so far.

They are very good. I have been pleased with them, and I am confident in them. I trust them, and find them to be personable. They come out every other week, and they get right to work. I have been very happy.

We have used them for five years. We've been really happy with the people that do the cleaning. When there have been concerns or if we needed to change the day for cleaning or things that have happened with the cleanings, they have been very responsive. There were two people and sometimes three when needed, that come out.

They were very friendly and very thorough. They were just great.

We had a good experience with them. They seemed to do everything good, and it was cleaned the way we expected it to be.

Firstly, the reason the price is zero is that I bid on and won a gift certificate for three hours' cleaning at a silent auction benefiting my neighborhood organization. I did pay money for this, just not to them. I planned to call them to arrange for cleaning when it looked like I was going to have new tenants. By the time I got organized and called, it was less than 1 week before the move in date. At first I was told that they usually need about ten days notice, but then someone called back to say that they would be able to get me in because I wanted them on a Monday, a typically slower day for them. The cleaners were late, but they had a trainee with them so I got three people for the "price" of two and they were a whirlwind of cleaning once they arrived. The lead cleaner was very gracious about the gift certificate and told me it looked like they were going to finish with what I had asked for with time to spare, so I could have them do a few more chores if I had anything in mind. I asked them to clean the tops of the fan blades and take a pass through the basement which they completed in time to just cross paths with the new tenants bringing in their stuff. I was very grateful for their help on a very chaotic day. I was glad I could give the house over to new tenants clean (& non-toxic at that).

From my first contact with Megan, who did my estimate I was treated like I was an important client to them. They have consistently done what they said they will do and done the job thoroughly whether it was cleaning the house or organizing my life, they have even gotten my cat on their side when sitting for him when we are out of the country.