NOOK & CRANNY CONCIERGE SERVICES

They are great. I have since moved out of their service area and really wish I could still use them.

We had Nook and Cranny for approximately two years. Initially, they were fantastic. We had the same individual come regularly, and she really did a great job. Eventually, however, other, random individuals came and the performance was hit and miss. Ultimately, the performance was poor. The last time we had them clean, the cleaners admitted that they did not complete most of the house and simply ''ran out of time.'' One cleaner showed up 1/2 hour late, but they did not account for that. Although we complained, no corrective action was taken. Needless to say, we're very disappointed, as we were initially very pleased with their work.

I emailed and called the service 3 times over a 2 week period to arrange housecleaning. The service did not even bother to email or call me back. I guess they didn't want my business.

THE ARE RESPONSIBLE, ACCOUNTABLE, AND THOROUGH. THEY DO EVERY SURFACE. THEY DID NOT DO ANY OUTSIDE WORK AT ALL, BUT THAT WAS MY REQUEST. I THINK THEY WOULD IF I HAD ASKED.

The company contacted us promptly when we submitted a request. They arranged a visit to suit our schedule, and were very pleasant and professional. We received daily updates by e-mail while we were out of town, and these were friendly and informative. When we arrived home from our trip and pulled up in front of our house, it looked warm and inviting and occupied. We were pleased with their service and with the price.

INITIAL CONTACT WAS DONE FROM ANGIE'S LIST INFO. CONTACTED COMPANY ON WEBSITE AND RECEIVED EMAIL BACK 2 DAYS LATER SAYING THAT THEY COULD NOT EVEN QUOTE FOR 3 WEEKS. THEN CONTACT FROM COMPANY CALLS AND SUDDENLY IS ABLE TO WORK US IN WHEN WE MENTION ADDITIONAL SERVICES MIGHT BE POSSIBLE. CLEANING PERSON ARRIVED ALMOST 30 MINUTES LATE BEYOND LATEST TIME AGREED. NOT EXACTLY SURE WHAT WAS DONE DURING THE CLEAN BUT SOME PARTS OF THE CLEAN SEEM TO TAKE LONGER THAN EXPECTED. FOR TIME SPENT IN CERTAIN AREAS CLEANING WAS INEFFICIENT. IF SOMETHING NEEDED TO BE MOVED TO BE CLEANED IT WAS NOT DONE--VACUUMED AROUND DOG BED INSTEAD OF MOVING, CLEANED AROUND TOWELS ON TOWEL BAR FOR GLASS DOORS IN SHOWER. DID NOT CLEAN SHOWER HEAD YET CLEANED WATER SPOUT. WET RAG ON MOP DEVICE FOR FLOORS. IF SOMETHING WAS ON THE FLOOR OR ANYWHERE ELSE IT WAS CLEANED "AROUND." MAD RUSH TO LEAVE AT EXACTLY 3 HOUR POINT. THERE WAS NO FOLLOW-UP ON SERVICE/EFFORT TO SCHEDULE MORE CLEANINGS. COMPLETELY DISSATISFIED.

I THINK THEY STARTED OUT GREAT, BUT HAVE BEEN GROWING A TON... THIS GROWTH DIRECTLY IMPACTED THE PROMISE OF A GOOD, CONSISTENT HOUSE CLEAN THAT COULD HAVE DEVELOPED INTO OTHER SERVICES. I WENT WITH THEM TO HAVE THE SAME PEOPLE (NOT A BUNCH OF STRANGERS) SO THAT A RELATIONSHIP COULD BE STARTED BASED ON TRUST (AGAIN, DON'T WANT STRANGERS IN MY HOUSE). ADDITIONALLY, THE RANDOM PEOPLE NEVER GOT THE ''GROOVE'' SO THAT THEY COULD DO THE SMALL EXTRA CLEANING STUFF BECAUSE THEY WERE FAMILIAR WITH THE HOUSE CLEANING/ROUTINE. THIS WAS PROMISED AT THE BEGINNING AND WHY I WENT WITH THEM VS. OTHERS. AFTER ALMOST A YEAR OF THEM TRYING (AND I BELIEVE THEY DID), I GAVE UP. I ALSO THINK THEY ARE OVERPRICED FOR WHAT THEY PROMISE.

NOOK & CRANNY WAS ABLE TO SEND GIRLS TO MY HOME WITH LESS THAN 5 HOURS NOTICE. THEY DID REALLY GREAT JOB AND I ESPECIALLY LIKE THE SMELL OF THEIR CLEANING PRODUCTS.

WE CALLED AND LEFT A MESSAGE REQUESTING INFO/ESTIMATE ON HOUSE CLEANING. NO ONE EVER RESPONDED TO OUR INQUIRY.

I THINK THAT AMBER ROSE, THE HOUSE CLEANER THAT THE COMPANY SENT OUT, WAS A VERY PLEASANT PERSON AND GREAT TO WORK WITH. SHE HAS DONE A FANTASTIC JOB HELPING ME FIND MY WAY GETTING A HANDLE ON MY HOUSEHOLD CLUTTER AND MAKING IT EASIER FOR ME TO KEEP MY APARTMENT CLEAN. BEST BIRTHDAY GIFT I EVER GAVE MYSELF.

INITIALLY, WE WERE VERY PLEASED WITH THE WORK THIS COMPANY DID FOR US. THEY DID AN EXCELLENT CLEANING JOB AND SENT RELIABLE, POLITE EMPLOYEES. TODAY, I HAD TO RE-CLEAN ALL FOUR BATHROOM SINKS (THREE BATHROOMS) SINCE ALL HAD DIRT BEHIND THE FAUCET AND AROUND THE DRAIN. JUST AS THEY WERE WALKING OUT THE DOOR, I POINTED OUT THAT THE KITCHEN FLOOR HAD NOT BEEN WASHED. (AT THAT POINT, THEY USED A SPRAY ON IT, WITH A DRY MOP, WHICH AT LEAST REMOVED THE SPOTS, BUT PERHAPS NOT THE DIRT). THE INDIVIDUAL IN CHARGE TOLD ME THAT I WAS REQUIRING TOO MUCH WORK FOR THE THREE HOURS FOR WHICH THEY WERE HIRED AND INSISTED THEY HAD ARRIVED AT LEAST 20 MINUTES BEFORE THEY ACTUALLY CAME TO MY HOME (LATER, SHE DID ADMIT SHE WAS INCORRECT). FURTHERMORE, THE OTHER CREW MEMBER HAD AN IPOD IN HIS EAR THE ENTIRE TIME AND I COULDN'T GET HIS ATTENTION, SINCE HE COULDN'T HEAR ME SPEAK. IN RECENT MONTHS, THE COMPANY HAS TWICE CANCELLED AT THE LAST MINUTE OR I'VE HAD TO CLEAN AFTER THEY LEFT.

THEY ARE REALLY NICE PEOPLE, I HAVE HAD THREE OF THEIR PEOPLE COME OUT AND THEY ARE ALL GREAT.

TWO YEARS AGO, I CALLED NOOK AND CRANNY TO COME FOR HOUSECLEANING. I CALLED TWO OR THREE TIMES, AND EMAILED USING THEIR WEBSITE. I NEVER GOT A RESPONSE. WE WERE GIVEN A COUPON FOR AUTO DETAILING FROM THE HORROR STORY CONTEST, THIS YEAR. I HAVE BEEN CALLING, WITH NO SERVICE. I SPOKE WITH SOMEONE IN MARCH, AND SHE WAS TO CALL ME BACK. NO CALL AS YET.

I COULDN'T GET ANY ONE TO COME OUT TO GIVE ME AN ESTIMATE. I SPOKE TO A WOMAN, MEGAN, ONCE. OTHER WISE NO ONE WOULD EVEN CALL ME BACK. THEY SEEM TO HAVE A POOR UNDERSTANDING OF HOW TO RUN THEIR BUSINESS AND HAVE NO CUSTOMER SERVICE. HORRIBLE. I GOT A PERSON ON THE PHONE ONCE, SHE SAID I'D HAVE TO WAIT A MONTH FOR AN ESTIMATE FOR HOUSECLEANING. 2 MONTHS LATER STILL NO ESTIMATE. I CALLED TO COMPLAIN, LEFT 2 MESSAGES AND STILL NO CALL BACK.

I AM VERY IMPRESSED BY THEIR SERVICE -- PHONE CALLS ARE MANAGED WELL AND THEY WORKED EXTREMELY HARD. MY EXPERIENCE THUS FAR (2 CLEANS) HAS BEEN WONDERFUL.

I LOVE THIS COMPANY. I HAVE HIRED THEM TO DO THOROUGH, SPRING CLEANS OF MY THREE BEDROOM HOME. I HAVE ALSO HAD THEM DO A REGULAR CLEANING EVERY OTHER WEEK FOR OVER A YEAR. THEY ARE RELIABLE, PLEASANT AND AFFORDABLE.

THEY WOULD LEAVE ME A REMINDER CALL FOR THE NEXT VISIT THE DAY BEFORE GIVING ME TIME TO DECLUTTER SO THEY COULD CLEAN BETTER. THEY PAIR YOU WITH ONE CLEANER SO YOU DON'T HAVE A DIFFERENT STRANGER SHOWING UP AT YOUR DOOR EACH WEEK.

THE QUALITY IS NOT CONSISTENT WITH THEIR PRICE.

WE COULD NOT GET AN ESTIMATE TOO QUICKLY; THEY WERE NOT TOO RESPONSIVE IN RETURNING VOICE MAIL. WE GOT AN ESTIMATE OF $35/HOUR AND THEY COULDN'T ESTIMATE HOW MANY HOURS OR HOW MANY PEOPLE IT WOULD TAKE TO COMPLETE THE JOB.

MY ONLY REAL FRUSTRATION WITH THE COMPANY IS THE SLOW RESPONSE TIME FROM THE OFFICE. I DON'T THINK I'VE EVER HAD A LIVE PERSON ANSWER THE PHONE AND RETURN CALLS OFTEN TAKE SEVERAL DAYS.

AT THE BEGINNING THEY PROMISED THAT THEY WOULD GIVE ME A CONFIRMATION OF MY CLEANING DAY, EVEN AFTER I ASKED FOR IT IN WRITING, AT LEAST ONE WEEK IN ADVANCE OF MY CLEANING DAY. THEY WERE ALWAYS A STEP SHORT. A PRETTY AVERAGE CLEANING FOR AN EXPENSIVE PRICE. THEY CHARGED $35/HOUR. CLAIR AND AMBER TRIED REPEATEDLY TO MAKE THINGS RIGHT, BUT IN THE END I JUST GOT TOO FRUSTRATED TO CONTINUE.

THEY USE NON-TOXIC CLEANING PRODUCTS AND HAVE A VERY FRIENDLY STAFF, TWO BIG PLUSSES. BUT I HAVE BEEN THROUGH THREE DIFFERENT CLEANERS AND THEY STILL AREN'T DOING WHAT WE'D DISCUSSED, EVEN THOUGH I HAVE BEEN VERY CLEAR. COMMUNICATION WITH THE HOME OFFICE IS AWFUL. THEY JUST DON'T FOLLOW UP, RARELY ANSWER THEIR PHONES, AND ARE NOT STRAIGHTFORWARD AT ALL. I ECHO THE COMMENTS OF ANOTHER EVALUATION; THIS IS A LOT MORE EFFORT THAN I WANT TO PUT INTO MY HOUSEKEEPING RELATIONSHIP, ESPECIALLY WHEN THE COMPANY IS CHARGING OVER THE AVERAGE MARKET RATE. NOW THAT THEY ASPIRE TO BE A ''CONCIERGE'' SERVICE RATHER THAN MERE HUMBLE HOUSECLEANERS, THINGS ARE LIKELY TO GET WORSE, WOULD BE MY GUESS. I ALSO MENTIONED ANGIE'S LIST THE FIRST TIME I CALLED THEM, BUT WAS NEVER OFFERED THE DISCOUNT. I AM CURRENTLY SHOPPING AROUND FOR ANOTHER VENDOR.

RENE GOES ABOUT HER BUSINESS. SHE CLEANS LIKE A FIEND. DIRT IS HER ENEMY AND SHE DOES A VERY GOOD JOB. SHE WAS EXTREMELY SENSITIVE OF OUR SITUATION (MY HUSBAND WAS IN HOSPICE AT HOME) AND SEEMED TO KNOW WHEN TO BE IN THE ROOM AND NOT TO BE, ETC. AMBER TRAINED HER AND WAS REALLY GOOD TOO.

I MENTIONED THAT I HAD SOME PRICELESS IRREPLACEABLE ITEMS. THE PERSON I TALKED TO SAID THAT THEY HAD INSURANCE, BUT THEY DON'T DO BACKGROUND CHECKS ON THEIR EMPLOYEES. HE SAID HE WOULD HAVE SOMEONE CALL ME BACK AND NO ONE EVER DID.

THEY HAVE HEALTHY NON-TOXIC CLEANING PRODUCTS AND A FRIENDLY STAFF, BUT I HAVE BEEN THROUGH TWO DIFFERENT CLEANERS AND I STILL HAVE TO TELL THEM EACH TIME WHAT THINGS WERE MISSED. ALSO COMMUNICATION WITH THE HOME OFFICE HAS BEEN SPOTTY AT BEST. IN ORDER FOR ME TO RECOMMEND THEM TO A FRIEND OR NEIGHBOR THE THOROUGHNESS OF THE CLEANING WILL HAVE TO INCREASE QUITE A BIT. I AM CURRENTLY SHOPPING AROUND FOR ANOTHER VENDOR.