Mr Rooter Plumbing of The Twin Cities

For the quality of the work I'd give them an 'A'. They were very professional, quick, knew just what he was doing and he got right to it. He was a comfortable guy to have in the house. I wasn't too happy with the price. I thought we had an understanding but he charged me $600 to put the pipe in and $250 to put the monitor down.

I've called Mr. Rooter a couple of times and they don't charge unless they do something. He will come out, check out to see what your problem is and then they will give you an estimate for the job, so it's per job, not per hour which is kind of nice sometimes.

My wife had her wedding ring go down the bath drain. Due to a significant straight drop into the P trap then directly into the drain line, there wasn't an effective P trap to catch and contain objects. After draining the tub to try and fetch the ring from the bath tub, we decided to not run any water - no toilets, sinks, etc in the entire house. Mr. Rooter took my call at 9:00 p.m. and determined it was best to set up an early morning appointment. Alex from Mr Rooter arrived on time and was pleasant and helpful. He quickly assessed the problem, asked the right questions and went right to work. He located the appropriate access point and negotiated his drain camera around four elbows and 10 feet of pipe. There, he found the shiny round object nestled next to some macaroni. He then developed a make shift vacuum line with the camera attached to it and he used a powerful shop vac to suck it up. He charged for the amount of time he worked and did a great job.

Mike and his team did a great job of addressing the minor drain problems and installing a new water heater in our new home. They came out on 2 separate occasions, were prompt, professional and efficient. We were impressed by the high level of work and how Mike explained all of the work they planned to perform and were especially impressed by the cost effective solutions they recommended versus more expensive options. Lastly, it was a treat to have service people leave their work area cleaner than when they arrived. We highly recommend Mr. Rooter to all our friends and family!

I have not had any trouble since. I thought they did well.

Alex was very courteous and helpful. He was conscientous of doing a good job and making sure I was satisfied with the work. He fixed the pop-up in the bathroom sink for no charge, saying it was very easy. When he found a corraded part, he used equipment he had on hand, but still did not charge me for the work. He arrived promptly and finished the work quickly. I have been using Mr. Rooter for drain problems since we moved in the house 13 years ago and have always had a good experience.

They did good work, they were timely, they came when they said they would, and they have reasonable prices. The worker that helped me was named Mike.

I had a good experience with them. I called them a few days prior, and they came out quickly to do the work. The workers were very friendly. They were also eager to show me what they were doing, what they were accomplishing, and how it all worked.

Very well. The plumber was careful not to make a mess, even putting paper booties over his shoes. He was friendly and explained all the options for fixing our problem.

The plumber was excellent and prompt. He left everything cleaner than when he got here.

When the guy came out, he looked at it and suggested that I needed to have other work done in the house because he thought there was an accumulation of grease and such in the catch field. He opened it up and it was pretty obvious that he was correct. He gave me a senior discount which saved me $30.00. I also like the fact that they do not charge by the hour but rather by project. Recently, they came out and cleaned out my lines and cleared out tree roots and again, I got a discount and a special.

He didn't even charge me because they didn't use the tools. I have not had that experience with any other plumber. He did everything right. Calcium had gathered around the lever to flush on one of our toilets and he came in and got that working fine as well. He was very pleasant.

They tried to have someone come out that day, but I wasn't available. They did arrange for someone to come out on Sunday. They called to see if they could come early, when I couldn't meet them early, they arranged to come at a later time. I was kept informed at about what time the plumber would be coming, and was also given the plumber's name. The plumber didn't arrive until about 8pm, and didn't charge anything for working late! I was told that I would not be charged for the first visit, and even though the plumber was there for about almost 1.5 hours, I wasn't charged. The plumber even unfroze the pipes for me, as much as he could. The plumber told me how to fix the problem myself, and left for the night. I did call them back the next day when I noticed that the probelm was still there, and I was feeling too stressed to do it myself. They sent another plumber out, and he was also wonderful. He fixed the problem, when I didn't want too! Will use again!

This was the first time since I bought my home 3 years ago that this needed to be done. It was a Saturday morning, and my neighbors put in the call to Mr. Rooter. They were told someone would arrive between 1-3 PM. Alex arrived at 1:20. It took longer than we expected for the job to be completed, and at $220/hour, we were concerned. My neighbor felt that since he last called him the price had drastically gone up. I had no frame of reference. All in all, he did a thorough job, which we are hoping will last another 3+ years.

The workers themselves were courteous, professional, and prompt. I was dissatisfied with the price however. When I asked on the phone about the price, they neglected to tell me about a $15 fuel surcharge. I won't have them back because I felt they weren't up front about all of the charges. Also, I learned after the fact that the work was only guaranteed for 30 days. All of the previous sewer cleanings I've had with other company were guaranteed for six months at a minimum.

Very professional. He lit the pilot light in about a minute (I tried to figure it out for about 3 hours).

Call answered by a pleasant, helpful person. Excellent response time. Quote given before work was done. Work done in a timely manner. Polite staff person. We have used this company before and they are first on our list for plumbing emergencies.

They were a little late getting there. They apologized. They got the job done and it seems good. They do evening appointments which is very valuable.

It took several calls, manager coming out, and then more calls. Only when Angie's List notified them did they resolve the problem.

THEY WERE EXCELLENT. THEY DID WHAT I THOUGHT THEY SHOULD HAVE DONE WHICH WAS TO STOP MY BASEMENT FROM FLOODING. THE PUMP IS QUIET AND YOU CAN'T EVEN TELL IT IS RUNNING. THEY DID AN EXCELLENT JOB.

FIRST I WAS ANNOYED BY MR. ROOTER'S ADVERTISING - 24 HR SERVICE. NOT SO. THEN THEY WERE OVER 3 HOURS LATE THE NEXT MORNING WITH NO APOLOGY. THEY CLEANED THE DRAIN BUT ALL THE WHILE THE TECHNICIAN KEPT SAYING, ''YOU PROBABLY HAVE BROKEN PIPES THAT NEED TO BE REPLACED. I'LL GET AN ESTIMATOR OUT HERE.'' I FELT I WAS BEING PUSHED INTO SOMETHING I WASN'T SURE I NEEDED AND FOUND ANOTHER COMPANY WHO VIEWED THE DRAIN AND SAID NO WORK WAS REQUIRED. (I LEARNED OF MR. ROOTER FROM THE CONTRACTOR WHO REMODELED MY KITCHEN AND WHO DID THE PLUMBING ON THE REMODEL. YOU CAN BET HE'S GOING TO HEAR ABOUT THIS!)

I WAS OVERCHARGED FOR THIS JOB. THE PUMP WAS APPROXIMATELY $200 PER THE PLUMBER WHICH MEANS THE LABOR FOR 1/2 HOUR WAS $400. I CALLED ANOTHER PLUMBER AFTER AND HE SAID THE JOB WAS $360.00 I SENT AN E-MAIL TO THE BETTER BUSINESS BUREAU AND RECEIVED RESPONSE FROM MR. ROOTER ALONG WITH A CHECK FOR $100.00. IN THE LETTER THERE WERE DISCREPANCIES IN THAT THEY SAID I KNEW WHAT THE CHARGE WOULD BE BEFORE THEY CAME OUT,,,,THIS IS NOT TRUE AS I WOULD HAVE NEVER HAD THEM OUT AT THAT COST. I HAD ANOTHER PLUMBER LINED UP BUT MR. ROOTER WAS SUPPOSE TO BE THERE FIRST BASED ON THEIR CALL TO ME (ALTHOUGH IN REALITY THE OTHER PERSON WOULD HAVE GOTTEN TO MY HOUSE FIRST BASED ON THE TIME THE ROOTER PLUMBER ARRIVED). I CASHED THE CHECK AND LEARNED A LESSON ON ASKING ABOUT COST .

STEVE CAME EARLY AT 10:15. HE WAS IN UNIFORM AND DROVE A MR. ROOTER TRUCK. HE PATIENTLY LISTENED TO MY DESCRIPTIONS OF THE PROBLEM AND GAVE ME A VERBAL ESTIMATE ON THE SPOT FOR BOTH THE FROST-FREE OUTDOOR FAUCET AND THE SHOWER WORK. WE DISCUSSED VARIOUS OPTIONS AND I DECIDED TO HAVE HIM GO AHEAD WITH THE FROST-FREE FAUCET INSTALLATION. HE CHARGED $238.95 WHICH INCLUDED AN $8.95 GASOLINE SERVICE CHARGE. THIS WAS EXACTLY THE COST OF THE ESTIMATE HE GAVE ME. HE COMPLETED THE INSTALLATION BY 1:20PM.

THE SERVICE TECH'S AT MR. ROOTER ARE ALWAYS AVAILABLE, DAY OR NIGHT, TO COMPLETE A SERVICE CALL. FOR THIS PARTICULAR PROJECT, I REQUESTED ALEX TO COMPLETE THE WORK. ALEX WAS ON TIME, VERY KNOWLEDGEABLE AND PROFESSIONAL. HE MADE RECOMMENDATIONS FOR A FAST FLOW TOILET THAT FIT OUR BUDGET. IT TOOK ALEX LONGER THAN EXPECTED TO GRIND AWAY RUST ON THE SEWER PIPE IN ORDER TO INSTALL THE NEW FLANGE, BUT THE ENTIRE PROJECT WAS STILL COMPLETED WITHIN A DAY AND A HALF. I WOULD HIRE MR. ROOTER (AND ALEX) AGAIN FOR FUTURE PROJECTS AND SERVICE CALLS.

THEY USE A CAMERA TO INSPECT THE PIPES TO MAKE SURE THERE ARE NO OBSTRUCTIONS. THEY WERE VERY NICE AND DID A LITTLE REPAIR FOR ME FOR FREE TOO! I WOULD HIRE THEM AGAIN.