Minnesota Regrout & Tile

I purchased the Angie's List deal because we had some loose grout and the beginnings of some mold around our tub and faucet. I think they were overwhelmed with the response because it took many phone calls and one missed appointment before we were finally able to get someone out for the estimate. He explained that the company who did our tile originally didn't seal the grout, which caused the damage. He stated that he would want to power wash the entire bathroom (tub surround, walls and floor) and replace the grout and seal. I knew we wouldn't able to afford such a big project so I asked him to include an estimate on just replacing and sealing the areas with damage. About two weeks later I got a voicemail message with no estimate. We played voice-tag several times but none of his messages included an estimate for the smaller project. I finally gave up and didn't return the last voicemail. He was very nice and seemed professional but unorganized. He did mention that they sold a lot more of the Angie's List Deals than expected.

We are very pleased with the work. The installation of the tile and grout was performed with excellent workmanship; and the installer was prompt and courteous. We would definitely use Minnesota Regrout and Tile again.

We had some trouble coordinating schedules due to his overall workload and our busy lives, but we talked a lot and finally figured out how to make ti happen. Zenon is very polite and professional.

When Zenon came in late May (5/23) to do the work, the small electronic tool he brought to scrape out the old grout didn't work for him. I offered for him to use my oscillating tool with a grout scraping blade, which he declined, and explained that he would need to send one of his men with the right tool. He retuned later with another man, who spoke little English, Zenon explained to him in their language what to do. This man hand scraped the old grout out, regrouted, only the very small high-traffic "bad" area, and left. The whole job took 20 minutes, and the regrouted area looked almost no different than before ("new" grout not smooth, looks almost as pitted as worn area. My housecleaner of 12 years could not tell the difference between the old and new areas) . I called Zenon to express my dissatisfaction with both the final product and the fact that I expected to have more area worked on for the 2 hours purchased. Zenon and his employee retuned about 2 weeks later (now 4th total visit). Zenon then explained that my countertop tiles had actually been both grouted and caulked, which is why the re-grouted seams don't look as smooth as the non-worn seams elsewhere. He said they could certainly also caulk the seams if I would like, which I told them I would. They did not think that they could regrout my entire main countertop (approx 5 feet total countertop) in 2 hours, and said that because the countertop was so old and worn (it's 20 years old), no one could fix it in 2 hours. (Note - I have had one entire bathoom of old 3x6 wall tile - 4 walls - in my 1905 house regrouted in less than a day). Zenon offered for his employee to refreshen the slicone caulk around the sink, and also to re-caulk our bathtub, so I would be satisfied that I got my money's worth out of the deal. He then explained everything to the man and left. The employee completed the work discussed (sink, bathtub) but did not caulk over the countertop grout. I asked him to also re-caulk an additional area (approx 30-40 inches, where counter meets wall), where the existing caulk was discolored/unnattractive. This man declined, and insisted (in his limited English) that it was functional should not be removed, so he wouldn't be doing that. The work took about 45 minutes in total. To summarize, I paid $75 for a total of one hour's work, which took over 2 months to finally "complete", and did not satisfactorily fix the main issue for which I hired the company in the first place. The countertop grout continues to be as unnatractive as before Min Regrout completed the work, the quality of the grout work looks inferior to grouting jobs we have had done elsewhere. The sink and bathtub caulking was well done, but those areas were not my priority when I called Mn Regrout. Since we typically pay my handymen $25-45/hour, depending on the person/skill level, for the same work, I feel that this experience was very poor value, particularly from a company claims to be a specialist in re-grouting.

The company was overwhelmed by the response to their Big Deal on Angie's List. To their credit, they called and explained how backed up they were because of the ad. They were able to come out about a month later to caulk our shower stall. The $75 grew to $625 because they claimed all our existing grout had to be removed and replaced. They did good work, but we weren't expecting a $600+ job.

The job was completed promptly and according to plan. I picked out the tile I wanted at a local supplier and the contractor handled the purchase in order to get a discounted price. I was at home while the work was done and was very favorably impressed with the worker's professionalism and skill. They suggested removing the old tile completely and then "mudding" the surface of the floor to insure the best possible results. The final product looks great now, cleans easily, and (I was assured) will still look great when the contractor and I are no longer around to admire it.

The project was beautifully done, with great attention to detail. I had the same crew as previously with Walter and Rick plus Ivan (who had not worked on my previous project) and they did a great job plus were very nice to have in my home. Throughout the process, Zenon ensured that the project was meeting my expectations. The tile looks beautiful and I have received many compliments on the design and workmanship. All cost, quality and time commitments were met and I could not ask for a better outcome! This was the second project with Minnesota Regrout and Tile. I have recommended them to family and friends.

Worker came out one time to check on the job and to be sure he had the correct color grout. He came out a second time, removed the old cracking grout and replaced it with a new flexible grout that he said would not crack. The quality of the job done was excellent. Things look great. It took him about 2 hours.

Done as detailed in the estimate.

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Now it looks brand new and perfect!

He was overwhelmed due to the response on the deal. Took just about 2 months to get him out for the service. e did a good job and made a completely better seal.

Came to house and did an assessment and gave a bid. Returned as scheduled and did the cleaning in two sessions...once to clean and once to seal.

I got a visit to prepare a quote, but never got the quote. Therefore, I didn't get the work done.

Great estimate. Punctual and clean. Quick and painless. Did have to use the tub without shower for few days. Looks great and not leaking!

They were excellent!! The estimate was accurate as they explained what they thought we should do.They were on time, very professional, meticulous in their work as well as in the cleanup. They finished the work in the time that they estimated. We would definitely use them again.

He did an excellent job. The grout made the kitchen tile look newly installed

They were just fantastic!!! They were more than professional and even fixed mistakes left by other contractors. They offered great advice and made sure that I got exactly what I wanted and were incredibly knowledgable. I cannot say enough about them, they are wonderful! If I could rate them higher than an A I absolutely would.

They were on schedule and budget

Be careful, the $75 groupon appears to be a "bait ans switch" tactic

The job was excellent from beginning to end. The owner, Xenon, came out and gave us an estimate. He indicated that one of his employees,Peter, who had been workiing for him for fifteen years would actually do the work. Xenon did come out on Monday,the first day of the job, to make sure everything was ready. Peter came right on schedule and worked hard all day. He cleaned up very well at the end of each day and carted away the trash. The job took until Thursday to complete. Peter did an excellent job of matching the grout lines with the existing tile, no easy feat since walls are rarely plumb and square. He also tiled the ceiling of the tub area and installed two corner shelves and a corner soap dish.. On the second day of the job, a plumber came and did what was needed to accommodate the new fixtures, including replacing some pieces of galvanized pipe with copper to match the rest of the piping. On the final day of the job, Xenon came to inspect the work. He then returned two days later to install a new shower curtain rod and collect his check.. All in all, it was a great experience.

Very badly! My intention was to re-grout the bottom tiles in the shower in my master bath. Zenon came and said it had to be either removed and replaced at a cost of $775.00 or the bath entirely retiled at a cost of $5,000+. He gave a written proposal on June 21 with some suggestions as tile companies as his quote was dependent on the tile selected. Obviously, at that point in time, I researched and got additional recommendations and quotes. Apparently communication broke down at that point. He did recently send an email with an embedded "private message" which I responded back that I don't open these types of emails and requested he send a normal message so I'm able to read it. NO RESPONSE!! I would appreciate direction as to how to receive the $75.00 I spent on the Groupon, as no services were rendered. I had the impression he was only interested in securing large projects and not simply re grouting. There was some minor re grouting needed next to the large tub in the guest bathroom, but he never contacted me to do that. On his initial and only visit, he claimed he wasn't prepared to do any work!!!!

The work took about a week. The workers were timely, neat and professional. The cost matched the estimate. The overall result is a master bathroom that looks like new. We were so pleased that we rehired Minnesota Regrout to regrout two other bathrooms. Again the work was excellent. I would recommend Minnesota Regrout without hesitation.

Provider arrived on time, completed the job well within the allotted time and left the area clean and neat.

After arriving an hour late for a two hour prepaid job, performed good quality work but only for one hour. Could not stay even a little longer and expected a check for the prepaid work. Language was an additional issue as conversational English was a problem for him.