Minnesota Regrout & Tile

Terrible! Stay away. A bunch of scam artists! The price just keeps going up and up and up and the work is crappy!

Even though it took them more time, they did not increase the price; they stayed to their quote. The staff is very hard working and they did a great job for me. I was really happy with the result.

Zenon and Peter are knowledgeable with bathroom remodel and very professional. They took good care of our home during the process - no scratches/marks on walls and carpet for the duration of the job. Peter was the lead on the project and was very attentive to details. We are very happy with our master bath renovation and have recommended MN Regrout & Tile to friends.

It hasn't gone yet. I bought the service 4 months ago. He hasn't contacted me to do the work. I called him recently and he told me he's in Mexico.

Had Zenon out to my house to look at our tile shower stall for a repair job. That part was easy. After that, I had to constantly call this guy for a quote. Finally, once I received the quote, he said, "I will purchase the tile and schedule the repair with you". That was over two months ago. I called one time since then and left a voicemail. Very bad communication and follow-up. I cannot speak for the quality of work, because we never got that far. Disappointing.

Pavel was punctual, courteous, quiet, and thorough. I recommend this contractor for work like this; and Pavel showed up on time and did the job right.

It went fantastic!! They came and redid on bathroom and did such a fantastic job we had them come back and do another shower.

They tiled the shower with the tile I purchased. The "niche" was not the best but the rest of the shower looks very nice. They were to also install a glass shower door, but I requested they do not because I had the worker try to fix a closet door and instead he damaged it worse than it was at the beginning. I just did not want damage done to my new shower base and tile. I felt that the price was a little high due to the fact that I supplied all the tile.

Zenon worked to find a matching tile and despite his health problems, he kept me posted about his progress, When his workers arrived they were professional, took great care not to dirty or damage the rest of house and did a beautiful job, You can't tell where the old tile ends and the new begins.

Zennon came out to look and provide a bid. He gave me a price at the same time and having received a higher bid from someone else earlier, I took it. I needed to push back the install date a few days due to another contractor taking longer than estimated, and Zennon accommodated me. Crew (lead by Oleg Siruk) showed up exactly as promised. They cleaned up after themselves every day (3 day project), were polite and well mannered. Tile work was superior. Very pleased with result. Had great suggestions as to layout of tile. I was changing the outlets from Ivory to white, so had them leave them out. I discovered that three outlet boxes had been slightly covered by tile. I called and they immediately came out to fix it. At the same time they noted that some dirt had gotten into the silicone calk line (from my work on the outlets) and recalked the line without being asked. Would definitely use them again.

On September 11, 2015 Zenon came to my house to give me an estimate on replacing my kitchen floor and tiling the master bathroom walls. Zenon mentioned he had some health issues and had fallen a bit behind in sending followup bids to customers. He told me if I didn?t hear back from him by the following week to send him an email ?reminder? to send me the bid. While I sympathize with health issues, it?s highly unusual in this economy to ask the customer to be responsible to have to ask/remind the contractor for a bid. It makes me concerned that if the contractor can?t follow thru on sending a bid (the lifeblood of the business), is this a reflection on the quality/reliability they are going to have on the actual job. On Sept 21 I sent a reminder request via email and did not hear a response. Finally, on Friday Oct 9th I sent a second reminder via email and again did not hear back. I will not be using this vendor for my project. I highly encourage Minnesota Regrout & Tile to hire an administrative assistant to follow thru with customers if they are unable to stay on top of the work. What a shame to run a business into the ground due to lack of good customer service.

I contacted them in late August about recalling 4 bathrooms and the kitchen sink for me. He was having some health issues, and promised to call me back in a week. He did call me back in early September and came over to take a look at the bathrooms. I agreed to have the work done. It is now October 9th and they are not done, and I am not even scheduled. When I talked with him again to voice my concern, he said that they got backed up when he was in the hospital. The man that I was dealing with doesn't even perform the actual work. Getting backed up is one thing, but no communication and not even a time frame is unprofessional. No Thank you!!!

I never called the company back to set up an appointment.

There were a couple of things we didn't coordinate quite properly but overall, they were pretty good.

Extremely prompt response to website inquiry- same day on a weekend. Came to house to review the site and provided an estimate in 2 days. Very polite and professional. Was willing to work with the tile that we provided and he supplied everything else. Scheduled within one week. Complex job requiring significant planning and cutting and the use of a mastic due to previous 1970's glue-down carpet. Installer suggested very close placement of tiles to more closely mimic wood floor, which we agreed with. The tile was perfectly done, using every tile to the fullest. Zenon reduced the price by more than 10% to account for no grout work, at his own initiative. He came to inspect the work three times during the process, and did the final walk through, soliciting feedback on how his team did. We are very happy with the work and would definitely recommend and use again.

He measured, said he would provide a quote, but never, never heard from him again. Bummer, he was so nice. Tried to reach out to him a couple of times but never got a response.

Zenon was friendly, informative and knowledgeable. He asked that we email him so he would have our email address to provide an estimate. We emailed him and haven't heard back.

Zenon was very good to work with. He came out twice to explain his proposal (second time so my wife could meet him) He seemed reasonable and straightforward. His crew showed up on the scheduled time, finished one bathroom in two days and then another time to finish the other bathroom, also in two days. The work looked very good and professional, so far we are very happy!

It started out well. Xenon had a good plan and was good to work. However, once the crew had started, it would have been nice for somebody to review the crew's work. It became very apparent that some crew members were better than others. The day before they grouted, the crew left saying the floor was done and ready to be grouted the next day. That evening we were looking at an area that transitions from the entry way to the stairs in the living room and the spot looked terrible. It appeared that the transition piece had come out, the tile possibly cut too short and a had a very uneven line that was going to be grouted the next day (the width of the grout line was significantly bigger on one side than the other). It looked very sloppy. We pointed it out to them the following day and they fixed it. It looks beautiful now, however, I didn't like having to point it out to them. They should have noticed. Throughout our floor, there were some tiles that were significantly higher or lower than others. We noticed this after the floor was finished (when we could walk on the floor). We called them and they came out to replace 8 tiles. However, we recently found more, when we were reinstalling the trim. We paid a significant amount of money to have the floor done correctly and went with a company that we thought would do a good job. We were willing to pay more for quality, which is why we did not go with one of the several lower bids that we received. We are disappointed.

Zenon's crew (Peter and Alex) did a great job with our small bathroom remodel. We didn't really have a solid plan going into the remodel - other than the pink tile and fiberglass shower had to go - and Zenon was able to give us some ideas of current trends and we are extremely happy with the results. His crew took care of all aspects of the project, including tearing out the old tile, vanity, fiberglass shower, toilet, etc... and installed the new fixtures we provided (toilet, pedestal sink). The corner shower was installed using the Schluter-Kerdi waterproofing system, and the work was meticulous. Zenon and his crew were very professional and courteous - I highly recommend them.

Was preparing to list our house for sale. Needed to restore tile in and around the shower. Grout was stained, cracked and missing. Chalking was unsightly. Contacted Zenon Thursday afternoon. He came out to look at the job Friday am. His employee was here by 10:00am and finished the job that day. Shower looks brand new! Extremely detailed and conscientious work.

I had purchased a deal from Zenon to have bathroom repair completed. Upon review of our project he felt that it would not be beneficial to us to do the work I requested and would end up costing us more in the future. He was very helpful and provided a refund without any issue. We will use him for sure in the future when we do our full bathroom remodel. I really appreciate his honest opinion and his offering of the refund without any hesitation.

When we contacted Zenon, we knew that some of the tile in this old (35+ years) shower needed to be replaced and honestly weren't sure if any of it could be saved given its age/condition. Zenon responded to our call to have him look at our project within a couple of hours. We were able to schedule his "look see" the following day. The project started within a week of the time Zenon looked at the project and provided us with a bid. Initially, we thought we would only need to replace the bottom third of the tile but once the project started it quickly became apparent that the entire backer board had deteriorated and thus the entire shower would need to be replaced. Like many projects of this nature in older homes, especially where water is concerned, there was no way that Zenon could have detected the extent of the problem until the project's tile professional started the demo. The entire project took a week from start to finish. The tile professional Zenon assigned to complete our job was exceptionally skilled, knowledgeable and meticulous in performing the work!! He kept the work area clean and respected the other areas of our home that he needed to store his tools/walk through to reach the shower. Not only does the shower look beautiful, there was absolutely NO damage to any walls that needed to be repaired and NO need to repaint any areas surrounding the shower as the result of the demo and reinstall. He did an amazing job. We were given Zenon's name by the plumber who we regularly use who also regularly sees both "the good" and "the bad" of projects such as ours. When we asked for a referral, there was not doubt in his mind that Zenon would be the person to call. With a project such as this, quality is of the utmost importance at least to us and we were definitely not disappointed.

The crew was prompt and cleaned up after every job. The tiler, (Peter), was fastidious and accurate. Zenon explains the scope of the job well, opens any needed permits, and coordinates with any inspectors. The job took a little longer than we hoped, but it looks great. I would and have recommended MN Regrout to my family and friends. Very professional.

They want to do much more than what I want. They have not yet responded with an estimate. They said they would have to replace my whole shower and said they would have to replace the fixtures as well. I found someone to do what I want at a much better price and they did not have to update the fixtures.