MARK'S PLUMBING SERVICE & REPAIR

Well, I BELIEVE.

Went well.

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See above.

Job 1: Mark and Mark were both wonderful. We called late one night and he answered the phone. He was out a day later to install the new water heater. Mark showed up on time and got the job done right! We are pleased to have found someone we can trust. They ended up coming back to install a new water softener and do some other plumbing a few days later. Job 2: Mark came out to repair water softener within 24 hours of my call. He was real helpful and also pointed out other things I should know about my new house. I would hire Mark again.

Mark and Mark were both wonderful. We called late one night and he answered the phone. He was out a day later to install the new water heater. Mark showed up on time and got the job done right! We are pleased to have found someone we can trust. They ended up coming back to install a new water softener and do some other plumbing a few days later.

THEY CAME OUT AND AFTER SOME ''TESTING'', THEY TOLD ME THE PROBLEM WAS WITH THE CARTRIDGES IN MY FAUCETS. I DOUBTED IT, BUT I REPLACED ALL OF THEM ANYWAY. THE PROBLEM DID NOT GO AWAY. THEY CAME OUT A SECOND TIME AND THEN TOLD ME THERE WAS NO PROBLEM BECAUSE OF THE AGE OF MY WATER HEATER (OF COURSE, THEY CHARGED ME A SECOND TIME). I ASKED THEM TO CHECK THE DIP TUBE AS MY FATHER USED TO BE A PLUMBER AND HAD TOLD ME BEHAVIOR LIKE WE WERE SEEING IS USUALLY THAT. THEY REFUSED AND ASSURED ME IT WAS THE FAUCETS THAT I HAD JUST CHANGED. BOTTOM LINE, THEY JERKED ME AROUND UNTIL I GAVE UP. I GOT A SECOND OPINION, LO AND BEHOLD THE DIP TUBE WAS BROKEN. THESE GUYS EITHER DIDN'T KNOW WHAT THEY WERE DOING, OR DIDN'T CARE BECAUSE IT WAS A HOME WARRANTY JOB.

I HAD A VERY GOOD EXPERIENCE WITH NATIONAL WATER HEATERS. THE OWNER MARK RETURNED MY CALL PROMPTLY AND HAD A SERVICE PERSON OUT THE FOLLOWING DAY TO REPLACE OUR WATER HEATER (EVEN THOUGH IT WAS NOT AN EMERGENCY). MARK GAVE ME A LOT OF INFORMATION ABOUT THE BRANDS AVAILABLE, AND THE SERVICE PERSON WAS VERY CONSIDERATE IN PROTECTING OUR WOOD FLOORS AND CARPETS DURING INSTALLATION. HE ALSO ADVISED US ON HOW TO DRAIN THE WATER HEATER PERIODICALLY.

SERVICE WAS TIMELY AND EXCELLENT.

NO RETURN CALL DUE TO A PROBLEM WITH FIRM'S VOICE MAIL. GOOD EXPLANATION OF CHOICES AND RECOMMENDED A METHOD THAT WOULD BE LESS EXPENSIVE THAN MY ORIGINAL THOUGHT OF REPLACING 2 40 GAL HEATERS WITH 1 80 GAL HEATER. EXCEPTIONALLY WELL CRAFTED INSTALLATION. NEAT, CLEAN, FAST, EXACTLY ON TIME. OUTSTANDING COPPER SOLDERING WORK. MUCH APPRECIATED FOLLOW UP PHONE CALL BY OWNER THE DAY AFTER THE WORK WAS COMPLETED. NICE TO KNOW SOMEONE DOESN'T TAKE YOUR MONEY AND RUN - BUT THINKS OF YOU AFTER THE FACT.

MARK CONNER WAS VERY HELPFUL IN CHOOSING THE CORRECT REPLACEMENT WATER HEATER FOR MY NEEDS AND ANSWERING ALL MY QUESTIONS REGARDING MAINTENACE, ETC. THE REPLACEMENT WAS SCHEDULED FOR A DAY I WOULD BE HOME. MARK CALLED THAT MORNING TO ASK IF IT WOULD BE OKAY TO DELAY THE ARRIVAL TIME OF THE PLUMBER BY ONE HOUR, SO HE COULD MAKE A QUICK STOP ON THE WAY AND I SAID THAT WAS FINE WITH ME. THE PLUMBER SHOWED UP PROMPTLY AT THE REVISED TIME AND WAS VERY POLITE AND COMPLETED THE JOB QUICKLY. HE CLEANED UP AFTER HIMSELF AND WE SETTLED THE BILL EXACTLY AS EXPECTED. THERE WERE NO SURPRISES AND I WAS VERY PLEASED. I CHOSE NATIONAL WATER HEATERS BECAUSE OF THE COMMENTS ON ANGIE'S LIST AND MARK CONNER'S RESPONSES. I WAS NOT DISAPPOINTED AND I WOULD RECOMMEND THIS COMPANY TO FRIENDS AND FAMILY.

NWH WERE ABLE TO SCHEDULE ME WITHIN A DAY OF WHEN I CALLED THEM FOR HELP. PAUL THE PLUMBER WAS KNOWLEDGEABLE ABOUT THE PLUMBING CODE AND VERY HELPFUL IN EXPLAINING THE VARIOUS OPTIONS AVAILABLE TO ME. PAUL ARRIVED ON TIME, DID THE WORK IN THE ESTIMATED TIME PERIOD AND FOR THE ESTIMATED PRICE.

TOOK THE TIME TO SPEAK WITH ME PATIENTLY AND AT LENGTH ABOUT WATER HEATERS IN GENERAL AND WHAT I NEEDED. I APPRECIATED THIS MOST ABOUT NATIONAL. CAME ON-TIME AND INSTALLED WITHOUT A PROBLEM.

THEY CAME WHEN THEY SAID THEY WOULD. THEY WERE COURTEOUS. THEY DID REAL GOOD WORK. THEIR PRICE WAS COMPETITIVE. I AM PRETTY HAPPY WITH THE EXPERIENCE OF WORKING WITH THEM.

THE WATER HEATER I GOT IS A BRADFORD WHITE. THE SERVICEMAN FROM THE COMPANY EXPLAINED THE PLUSES AND MINUSES OF ALL THE DIFFERENT WATER HEATERS. I APPRECIATED ALL THE BEHIND THE SCENE INFORMATION TO HELP ME MAKE AN INFORMED DECISION. I THINK PEOPLE NEED TO ASK QUESTIONS OF THESE DIFFERENT COMPANIES. THE OWNER OF THIS COMPANY TALKED TO ME AND HE DID SUCH GOOD JOB OF EXPLAINING ALL THE DIFFERENCES OF THE WATER HEATERS. ONE THING THAT IS MAJOR IN EXTENDING THE LIFE OF WATER HEATERS IS TO GET A WATER SOFTENER, AND THIS IS WHY MY LAST WATER HEATER LASTED 20 YEARS.

A MIDNIGHT DISCOVERY OF A LEAKING WATER HEATER ON A SUNDAY LED TO PANICKED CALLS EARLY MONDAY MORNING FOR A REPLACEMENT HEATER. THEY CAME OUT THAT DAY. PRICE WAS VERY COMPETITIVE, SERVICE WAS QUICK, FRIENDLY AND PROFESSIONAL. A BIT OF ADDITIONAL CONNECTING PLUMBING WORK WAS DONE WITH NO EXTRA CHARGE. THEY EVEN CALLED ME TO UPDATE THEIR ARRIVAL TIME WELL IN ADVANCE, A BIG PLUS THAT WAS MUCH APPRECIATED.

EXCELLENT WORK, I LIKED THAT THEY TOOK THEIR BOOTS OFF BEFORE STEPPING ONTO MY CARPET. THEY MADE A FOLLOW UP CALL THAT WAS ALSO APPRECIATED

WHEN I TOLD THEM I HAD NO HOT WATER, THEY WERE OUT HERE 9AM THE NEXT MORNING. HE GAVE ME A $10 ANGIE'S LIST DISCOUNT, WAS VERY PROFESSIONAL, AND COMPETITIVELY PRICED. HE CHARGED ME AN ADDITIONAL 3% FOR USING A CREDIT CARD WHICH SURPRISED ME. ALSO, HE FORGOT HIS DROP CLOTHS AND I HAD TO SUPPLY SHEETS, BUT OTHERWISE I WOULD WHOLLY RECOMMEND THE COMPANY.

I HAD SEVERAL ESTIMATES FOR THIS SERVICE. THEY NOT ONLY GAVE THE BEST PRICE, BUT THEY WERE THE ONLY ONES WHO EXPLAINED CLEARLY HOW WATER HEATERS WORK, WARRANTIES, ETC.

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MARK, THE OWNER, IS GREAT. ANSWERS HIS PHONE ON WEEKENDS AND NIGHTS.

DID A GOOD JOB REPLACING 30 YEAR OLD TOILETS!

DID A GOOD JOB REPLACING 30 YEAR OLD TOILETS!