Local Motion, LLC

The packing and moving crews both arrived on time and were courteous and professional. Packing went pretty much as planned. The move however, took hours longer than they had said. The last items were just dumped in the garage, and they didn't get everything from the old house. We had to make 12 trips with cars the next day to get part of the remainder, and Local Motion sent out another truck and crew the following day. While the actual bill for the packing was 15% over the estimate, the final bill for the move was $1,100 higher than their estimate (96% over). It took the management of Local Motion several days to respond to our phone calls. The salesman tried to blame us for the missed estimate, essentially accusing us of lying about the amount of our stuff. Local Motion agreed to refund $220 to us three weeks ago (the charge for the later truck and crew), but we have received nothing.

I left two messages before the move about how the street resurfacing by our home would affect loading. Neither call was returned & movers were not informed. As a result, the billed me 20 extra minutes to park the truck. Mover's performance was, at best, average & not very professional. They often used crude language loud enough to be heard by neighbors and worked at an average pace. The bill was padded by an hour for extra long lunch and redoing paperwork. After several contacts with company and a month of waiting, Local Motion finally refunded an hour's charge.

I was very pleasantly surprised with my move as performed by Local Motion. The movers (Chris & John) showed up on time, and were very friendly and accommodating. They were professional and organized in their approach. They were very flexible with requests. I saw them actually running on several occasions. They juggled heavy items with ease. I highly recommend this company. I do not think I will ever move myself via rental trucks anymore. What they moved in four hours(one hour drive included) would have taken me all weekend with friends and moving trucks.

The crew that came out did a really good job. They were professional, fun and concerned about my property and flooring. The cost for the work came in below the quote which was a nice surprise. I only wish that the company could have given a specific time for afternoon jobs. I was given a time frame, similar to the cable company, as to when the movers would come. This made it difficult to plan for the day. Overall though the service was great!

The guys were really nice and professional. They did a great job. I did think they could have worked a little faster but I always expect more than I get.

Generally, we were very pleased with Local Motion, particularly the 5-man crew. The crew was very courteous, helpful & cautious. The movers brought plenty of runners to protect flooring and pads to wrap around doorways and railings. They took a little longer than anticipated, but I never saw any loafing - each crew member always worked hard. Two disappointing aspects of our experience, however, both of which stem from one problem with LM's practice. First, as mentioned above, the movers took longer than anticipated, so we paid approx. $300-400 more than estimated. Second, and worse, was that the crew showed up with two trucks, one slightly smaller than the other. As a result, they weren't able to move all of our belongings, requiring us to handle about 4 vanloads on our own. The movers indicated that if they had two of the larger trucks, they could have covered all our stuff. LM does over-the-phone estimates; we believe an on-site est. Might have been more effective.

THEY WERE AWESOME ABOUT BEING REALLY FAST. THEY WOULD RUN FROM THE HOUSE TO THE TRUCK. THEY CHARGE BY THE HOUR SO THEY WERE GOOD ABOUT USING THEIR TIME WISELY. THEY WERE REALLY GREAT, BUT I DID FEEL LIKE IT WAS A BURDEN FOR THEM TO TAKE SOME ADDITIONAL THINGS, BUT I WOULD DEFINITELY USE THEM AGAIN.

GREAT CREW, HUSTLED A LOT. THE FREE BOX PROMO FOR A MID-MONTH MOVE IS A PLUS.

NOT AS GOOD AS EVERYBODY HAD DESCRIBED. THEY ARRIVED A LITTLE LATE BUT ''ROUNDED'' STARTING TIME TO THE PREVIOUS HALF HOUR. THE MOVERS WERE YOUNGER AND MORE INEXPERIENCED THAN I EXPECTED. VERY PLEASANT AND NICE. 2 TRUCKS. 6 MEN. MY MAIN PROBLEM WITH THEM IS THAT WHEN THEY LOADED THE TRUCKS AND THEN WENT TO THE NEW LOCATION THEY ARRIVED ONE HOUR AND 15 MINUTES LATER. ON THE FINAL BILL IT SAID 45 MIN FOR LUNCH. I DISPUTED THIS IN PERSON AND WAS TOLD NO 45 MINUTES. MY HUSBAND AND I AGREE THAT WE ARE NOT MISTAKEN ABOUT THIS. I HAVE FILED A COMPLAINT AND AM WAITING TO HEAR. I WAS ASKED TO FILL IN A REPORT WHEN I WAS EXHAUSTED. LATER I FOUND MANY CLEARLY MARKED BOXES IN THE WRONG ROOMS. I THEN HAD TO MOVE THEM MYSELF. I ALSO FOUND HOUSEHOLD ITEMS LEFT IN THE GARAGE. TOO MUCH STUFF LEFT AT THE FIRST HOUSE THAT I HAD TO GO BACK AND GET MYSELF. WE RENTED A VAN FROM U-HAUL TO GET THE EXTRAS. IT WAS A LONG HARD MOVE, BUT WE EXPECTED MORE. BEFORE WE FOUND ALL THE ERRORS WE TIPPED THEM $50. EACH.

THE EXPERIENCE WITH LOCAL MOTION WAS EXCEPTIONAL. I HAVE USED SEVERAL MOVERS AS WELL AS MOVING MYSELF MANY, MANY, TIMES, AND THIS WAS BY FAR THE BEST MOVING EXPERIENCE I HAVE EVER ENCOUNTERED. THE STAFF WERE PROFESSIONAL, FRIENDLY, CAREFUL OF OUR BELONGINGS, AND EXTREMELY FAST. ATTENTION TO DETAIL WAS EVIDENCED BY PLACEMENT OF PROTECTIVE PADS AND CUSHIONS IN DOORWAYS WHERE THE MOVERS CARRIED HEAVY OR BULKY OBJECTS. AN EXCELLENT EXPERIENCE OVERALL. WE WILL BE USING THEM AGAIN IN THE FUTURE.

I WAS BLOWN AWAY AT HOW WELL THIS MOVE WENT! I ADMIT MY EXPECTATIONS FOR MOVERS IN GENERAL WAS REALLY LOW, BUT THE WHOLE EXPERIENCE AND EMPLOYEES CAN ONLY BE DESCRIBED AS VERY SMOOTH, PROFESSIONAL, HARDWORKING, AND HAVING GREAT ATTITUDES! THEY LET US USE THEIR MOVING BOXES FOR PACKING UP, THEY SENT US TWO MOVING TRUCKS, WHICH ENDED UP BEING THE PERFECT AMOUNT OF ROOM, AND THE MOVERS WERE VERY KIND, STRONG, AND DILIGENT. WE HAD TWO ADDITIONAL OBSTACLES. FIRST, WE WANTED THE FILE CABINETS DELIVERED TO AN ALTERNATE LOCATION, WHICH WAS NOT A PROBLEM. SECOND, IT WAS RAINING THE MORNING OF THE MOVE. THEY LAID BLANKETS DOWN TO KEEP THE FLOORS CLEAN AND WERE VERY CAREFUL. THEY ALSO DIDN'T COMPLAIN WHEN WE HAD THEM PICK UP THE HEAVY DESKS AND MOVE THEM AROUND A FEW TIMES BECAUSE WE COULDN'T MAKE UP OUR MINDS OF HOW WE WANTED THEM ARRANGED. THEY JUST SMILED AND KEPT GOING. WE HAD THIRTY DAYS TO RETURN THE BOXES, WHICH ALLOWED US MORE THAN ENOUGH TIME TO UNPACK. I HIGHLY RECOMMEND THEM!

THEY WERE EXTREMELY NICE ON THE PHONE AND VERY PROMPT WITH RETURNING CALLS AND GIVING US INFORMATION. WE ULTIMATELY DECIDED NOT TO GO WITH THEM AS THEIR PRICE WAS SIGNIFICANTLY HIGHER THAN ANOTHER COMPANY WE GOT AN ESTIMATE FROM. IN THE END, WE FEEL THE COMPANY WE CHOSE PROVIDED TOP QUALITY SERVICE FOR AN ULTIMATELY LOWER PRICE SO I DON'T FEEL WE SACRIFICED BY GOING WITH ANOTHER TRANSFER COMPANY. IF LOCAL MOTION'S PRICE WAS A BIT LOWER, WE PROBABLY WOULD HAVE GONE WITH THEM.

THE CALL CENTER WAS VERY RESPONSIVE, AND THEY WERE ABLE TO ARRANGE FOR THE MOVE ON VERY SHORT NOTICE. THEY SENT E-MAIL CONFIRMATIONS OUT QUICKLY AFTER THE MOVE WAS ARRANGED. THE MOVERS CALLED AHEAD AND ARRIVED ON TIME. THEY WERE NOT AS CAREFUL WITH SEVERAL LARGE, EXPENSIVE WOOD FURNITURE PIECES AS I HAVE EXPERIENCED WITH OTHER MOVING COMPANIES IN THE PAST, ONE PIECE HAD RESIDUAL PAINT ACROSS THE FRONT AS IT HAD APPARENTLY BEEN SCRAPED THROUGH A DOOR JAM, ANOTHER PIECE ENDED UP WITH A CHIPPED LEG. THEY SHOULD HAVE WRAPPED THOSE PIECES WITH CLOTH PADS BEFOREHAND (WOULD RECOMMEND WATCHING CAREFULLY AND INSISTING ON THAT). IN SOME CASES, THE MOVERS ASSUMED WHERE FURNITURE SHOULD GO (INSTEAD OF ASKING), AND I HAD TO MOVE IT MYSELF LATER. THE MORE PEOPLE AVAILABLE TO PROVIDE DIRECTION TO THE MOVERS, THE BETTER. I WILL SAY THAT THEY WERE RESPONSIVE TO MOVING PIECES AFTERWARD IF ASKED. IN GENERAL, THE MOVE WENT ''OK'', BUT I WOULD PROBABLY PAY MORE NEXT TIME TO GET BETTER QUALITY.

CREW WAS GREAT TO WORK WITH; VERY PROFESSIONAL.

THIS GROUP WAS VERY NICE TO WORK WITH AND TOOK A LOT OF THE STRESS OUT OF THIS MOVE. WE NOTICED A COUPLE OF DINGS ON SOME OF THE PIECES AFTER THEY LEFT, BUT NOTHING MAJOR.

MOVERS SHOWED UP ON TIME, WORKED VERY QUICKLY, HANDLED STUFF WITHOUT ANY DAMAGE. I LIKE THE FACT THAT THEY FILL STORAGE VAULTS AND THEN STORE THOSE VAULTS IN THEIR FACILITY WITHOUT UNLOADING THINGS AGAIN. SAVES TIME/MONEY AND REDUCES CHANCE FOR DAMAGE. WORKERS WERE VERY PLEASANT, CHEERFUL, COOPERATIVE. THE PRICE WAS COMPETITIVE, BUT IT CERTAINLY HELPS TO HAVE THINGS AS ORGANIZED AS POSSIBLE TO LIMIT THE TIME THEY NEED TO SPEND.

THE ESTIMATE THEY PROVIDED FOR THE NUMBER OF VAULTS WAS ACCURATE. THE MOVERS ARRIVED ON-TIME WERE VERY POLITE, AND WORKED QUICKLY. THE MOVERS PACKED OUR GOODS CAREFULLY AND WRAPPED OUR FURNITURE IN PADS. NICE WORK!

EXCELLENT SERVICE. IT WAS A HOT DAY AND THE MOVERS (3) WERE IN GOOD SPIRITS AND WORKED HARD. COST WAS AS ESTIMATED. HIGHLY RECOMMENDED.

WE WERE VERY PLEASED WITH LOCAL MOTION. THE MOVERS WERE VERY PROFESSIONAL AND FRIENDLY. THEY STAYED WITHIN THEIR PRICE QUOTE. THEIR STORAGE FACILITY WAS CLEAN AND WELL ORGANIZED. I NEVER HAD ANY PROBLEM GETTING MY SALES REP. ON THE PHONE. MOST IMPORTANTLY, NOTHING WAS LOST OR BROKEN. I WOULD DEFINITELY USE THEM AGAIN, AND RECOMMEND THEM TO OTHERS.

THEY WERE CAREFUL, COURTEOUS, FRIENDLY AND HARD WORKING. THEY DIDN'T HARM ANY OF THE ITEMS BEING MOVED OR ANY OF THE WALLS. THEY ABSOLUTELY CRAMMED EVERYTHING THEY COULD INTO THE ONE TRUCKLOAD, SO WE DIDN'T HAVE TO MAKE TWO TRIPS. THEY CALLED ME A COUPLE DAYS AHEAD TO CONFIRM, BEFORE I THOUGHT TO CALL THEM. THIS WAS THE BEST MOVING EXPERIENCE I HAVE EVER HAD.

THOUGH THE MOVERS THEMSELVES WERE PROFESSIONAL AND TOOK EXTRA CARE WITH MY ITEMS, I WAS DISSATISFIED WITH THE MOVE. MY MOVE WAS ESTIMATED TO TAKE 3.75 HRS, BASED ON AMOUNT OF FURNITURE & # OF BOXES. WHEN THE MOVERS ARRIVED THEY ACTUALLY COMMENTED THAT I HAD FEWER BOXES THAN EXPECTED, YET MY MOVE TOOK 5.75 HRS. COSTING ME AN EXTRA $300. I AM DISAPPOINTED IN THE ESTIMATE AND ALSO FEEL THE MOVING TEAM LACKED A SENSE OF URGENCY. WHEN I CALLED TO EXPRESS MY CONCERNS, THEY REIMBURSED ME SOME OF THE COST, BUT IT SEEMED TO BE TO PITY ME RATHER THAN A SINCERE ATTEMPT AT OFFERING GOOD CUSTOMER SERVICE.

MOVERS WERE ON TIME AND WORKED HARD THE WHOLE DAY. THEY WERE CAREFUL NOT TO DAMAGE WALLS, LIGHTS, ETC. WHEN THEY SAW ONE TRUCK WAS NOT ENOUGH, THEY CALLED FOR ANOTHER AND DID NOT HAVE TO STOP LOADING TO WAIT FOR THE OTHER TRUCK TO ARRIVE. THEY WERE CHEERFUL, UNDERSTOOD THE STRESS OF MOVING & DIDN'T MIND THE MOVING THINGS FROM ONE ROOM TO ANOTHER WHEN I CHANGED MY MIND ABOUT WHERE IT SHOULD GO.

THEY WERE ON TIME, VERY POLITE, AND DID A GREAT JOB WITH MY BELONGINGS. THE INITIAL, TELEPHONE ESTIMATE WAS ABOUT 1 HOUR SHORT, THEY MOVED ME IN THE RAIN AND WITH SOME DIFFICULTIES, INCLUDING CARRYING MY THINGS UP A RAIN-SLICKED HILL OF GRASS. IT WAS DEFINITELY MY EASIEST MOVE EVER AND WAS WORTH THE MONEY!

I REQUESTED INFO FROM THE LOCAL MOTION WEBSITE AND RECEIVED A CALL WITHIN A HALF HOUR. THE DISPATCHER ESTIMATED THAT THE ITEMS I WANTED MOVED COULD BE HANDLED IN AN HOUR OR LESS. TWO YOUNG MEN ARRIVED AS SCHEDULED TO HELP ME MOVE THE HEAVY ITEMS FROM ROOMS WHERE FLOORS WERE GOING TO BE REFINISHED INTO INTO OTHER ROOMS. THEY GOT THE JOB DONE WITHIN THE HOUR. I WAS CONCERNED THAT THEY DIDN'T USE DOLLIES OR SHOULDER STRAPS FOR THE HEAVY STUFF. I ASKED THEM TO MOVE MY DRESSER LAST SO THAT I COULD HAVE ACCESS TO THE DRAWERS; THEY MOVED IT FIRST AND NOW IT'S BEHIND 2 COUCHES. THEY MADE A SMALL GOUGE IN MY KITCHEN FLOOR VINYL WITH A HEAVY FILE CABINET. (THEY SUBMITTED A CLAIM AND THE COMPANY GAVE ME A CHECK TO COVER REPAIR) MY FIRST REACTION WAS THAT THEY HAD DONE AN OK JOB BUT SOME OF THESE LITTLE THINGS REVEAL THAT IT WAS LESS THAN PERFECT.

THE WERE VERY CAREFUL WITH THE FURNITURE. NO ACCIDENTS OR SCRATCHES. I DID HAVE TO KEEP REMINDING THEM OF WHAT THEY STILL NEEDED TO MOVE. THEN WHEN THEY WERE DONE AT ONE HOUSE THEY JUST UP AND MOVED TO THE NEXT WITHOUT TELLING ME. CONSEQUENTLY, THEY FORGOT THE DECK FURNITURE. THEY DID GO BACK AND GET IT. THEY WERE QUICK AND WERE AWARE OF THE TIME THEY WERE SPENDING. THE PEOPLE THAT I TALKED TO AT THE COMPANY WERE GREAT. THE MOVERS THEMSELVES WERE OK. THEY WILL NOT COME TO THE HOUSE FOR AN ESTIMATE, BUT AFTER I GAVE THEM A LIST THEY WERE FAIRLY ACCURATE ON HOW MUCH TIME THEY THOUGHT IT WOULD TAKE TO MOVE.