IDC-Automatic Garage Doors

Description of Work: Replaced a section of door track and serviced/lubricated the rest of the door tracks.

Description of Work: Replaced door openers and hardware on doors

Description of Work: Replaced springs

Description of Work: We bought a premium garage door from them when building a house in 2007.

Description of Work: Had broken spring.

Description of Work: The garage opener where it attaches to the garage door had come off

Description of Work: Fixed garage door: replaced broken upper section, installed a bracket to reinforce the upper section and reconnected the garage door to the electric opener.

Description of Work: Replaced 2 torsion springs.

Description of Work: They replaced the bottom panel of my garage door that was rusting out.

Description of Work: Replaced garage door cables.

Description of Work: Installed new garage door with opener. Removed old one and haled it away.

Description of Work: Installed new garage door opener on second garage door.

Description of Work: IDC Automatic put in a new garage door for us.

Description of Work: They replaced my garage door spring.

Description of Work: IDC replaced pulleys on our 60 year old garage door. We were told by another garage door company that the entire door would be replaced! IDC is honest, thorough, prompt and professional.

Description of Work: We purchased new custom garage doors from them and had them installed.

Description of Work: Advised details before and during construction. Installed custom garage door and opener. Removed old door.

Description of Work: The technician replaced the bottom panel of my corroding garage door.

Description of Work: Installed a new keypad entry, replaced door controllers, and fixed the brackets for the opener.

Description of Work: Replaced broken cable and damaged wheels and tuned up door overall.

Description of Work: I felt like I should recommend this company to others. We researched wood garage doors and many companies. We chose idc-automatic because of the service from the salesman to the personalized tour they gave us of the manufacturing facility. The doors came out on time and absolutely beautiful! They have changed the whole appearance of our home. The installers were professional and kind. Friendly, professional and fast company!

Description of Work: THE BOTTOM LINE IS THIS: DO NOT EVER DO BUSINESS WITH AUTOMATIC GARAGE DOORS & FIREPLACES (aka SUMMIT HOME CENTER) (aka Industrial Door Company (IDC)) – WHAT A FIASCO! We ordered a fireplace on February 19, 2011 with a promised install date of March 4, 2011. The fireplace was finally installed on April 28th (almost 2 months late). On April 1st, IDC bought Automatic and performed just as poorly as the original company in taking care of our issues. I even told them we were going to post a review on Angie’s List and ask for their comments and they refused to provide any corrections or updates. In addition to all the hassles with installation, we were charged for over $500 in materials that never got used (we were told the chimney needed to be 2-3’ ABOVE our existing chimney and yet it was placed below the existing chimney) and had over $1500 in out of pocket costs (additional contractor work, vacation time, additional supplies) to complete the fireplace install they refused to reimburse. I acknowledge they did do a free installation of (cracked) granite around the fireplace and credited back to us the versiheat system which doesn’t work (we would rather have it removed as it’s just an eyesore). Summary: Automatic Garage Doors & Fireplaces / Summit Home Center (2/19/11 – 4/5/11) February 19, 2011 – Placed order for fireplace --- install promised on March 4, 2011 Feb 19 – April 5th – 20+ phone calls following up to move things along / following-up on status (only 3 returned without me calling them back). From 3/28 – 4/5 escalated via phone calls, e-mails, and even FAX and no response. Industrial Door Company (New Owner) 4/5/11 – 4/28/11 April 1, 2011 – IDC buys Summit Home Center / Automatic Garage Doors & Fireplaces and refuses to take ownership for anything because our contract was with Summit (the company they bought). April 5 – April 28 – Multiple phone calls and over 34 e-mails back and forth with IDC to follow-up on status and ensure fireplace gets completed. April 28, 2011 – Fireplace finally completed (although still a major portion not working) --- 10 weeks late on a 2 week project!!!! · Feb 19th Order placed – expectation set that install would be within 2 weeks (by March 5th) · Week of Feb 21st – installation is promised by March 4th · Week of Feb 28th – installation will be by Friday, March 11th · Week of March 7th –2 hours off work waiting for nothing and installation rescheduled for March 18th · Week of March 14th – was told install will take more than one day (sales rep / scheduler implied 1 day). Installer shows up and no electrician so he can’t complete the install, but does say it’s “weatherproof” when he leaves. Friday night it rains and snows and water begins pouring in (1/2 gallon). Soaks the wall and plasterboard. Continues to pour in for the next 5 days and does not get addressed after repeated notifications. · Week of March 21st – still not complete. Monday call scheduler and tell him water is pouring through the roof…still don’t get anyone out until the electrician (who finally comes out on Tuesday morning) calls them and says “water is pouring in here”. · Thursday – March 24th – installer comes to finish work and finally now realizes that the front for the fireplace was not included and must be ordered. He leaves with 8 open issues and a complete mess (including flammables sitting up against the chimney for a wood burning fireplace). · March 28 – April 4th – Tried to escalate to management: left multiple voicemails, e-mails, and even sent a Fax with no response. Finally got a call back from the sales rep when I escalated to the manufacturer. · April 6th – IDC takes over and finally returns my call. They offer a free granite install (worth $710) (12% discount) after a week of trying and not being able to make any progress. · Ultimately takes 34 e-mails back and forth with IDC (from 4/6 – 4/28) before installation is finally completed on April 28th. Versi-heat (heat transfer system) not working so they refund that product. · Requested at a minimum compensation for our out of pocket costs ($1500), and suggested that we should not pay the $500 in materials not used. Refused to grant us any credit for our out of pocket costs other than the cracked granite they installed for free. · Gave them an opportunity to comment on any of the items below (in case they wanted to make any clarifications for accuracy). They refused and said to go ahead and post on Angie’s List – there was nothing more they were going to do about it. Here are the details of the installation: Tuesday, March 22, 2011…..Here I sit listening to the water pour down through the roof and waiting for the electrician who is already over 15 minutes late (I’m taking time off work to be here for him at the request of Summit) with plenty of time to document all of the issues with Summit Fireplace installation. For those of you who read Angie’s list feel free to read. For the rest of you my message is simple: DO NOT EVER DO BUSINESS WITH SUMMIT HOME CENTER – WHAT A FIASCO! Overall Summary: · Summit is horrible at communication o Only 1 time (in over 20 communications) has someone called back when they said they would and only 3 times total (without me having to call them first) · They overpromise and under-deliver o Fireplace install originally promised March 4th – rescheduled 2X o Work started March 18th o Final completion of fireplace install work still TBD (see 7 open issues) as of 3/29 (25 days late and counting) (Finally completed 4/28). · Technical proficiency is in question · Ordering ability is in question · They put my house in danger of fire · Water pouring through the roof (over 1 gallon already and still coming) even though they said it was weather proof I would recommend you NEVER do business with Summit Home Center / Automatic Garage Door and Fireplaces. Feb 19th Order placed – expectation set that install would be within 2 weeks (by March 5th) On Saturday, February 19th, we ordered a Mendota DXV60 fireplace from Summit Home Center in Woodbury. John S (our sales representative) said we should expect the fireplace delivered and installed within 1-2 weeks, and that he would call me on Monday once he had placed the order and confirmed a delivery window. Week of Feb 21st – installation is promised by March 4th By the end of the day on Monday February 21st, I had not heard from him, so I called him. He said he didn’t hear back on delivery confirmation (sounded to me like he had not yet placed the order) but he would call me back on Tuesday. By the end of the day on Tuesday I had not heard from him, so I called him back and he still did not have delivery confirmation (our credit card was charged on Tuesday, February 22nd, so likely our order was placed that day after I called). I called him Wednesday and he said, “Good news, you will have a fireplace installed by next weekend”. He said the fireplace would be in the next week (2/28-3/4) and that once it was in the scheduler would call and they would be able to have it in the next day. I asked “Oh that quick”, and he said, “yes, it will be in the day after it arrives at the warehouse”. Week of Feb 28th – installation will be by Friday, March 11th Not having heard anything by Wed, called and sales person was not involved in the process, so no word, need to wait for scheduler to call. Thursday, March 3rd – Scheduler, “Fireplace came in yesterday…I can schedule you installation next Friday”. Asked about why not on the 4th --- and he said can’t be scheduled then (in spite of sales rep saying it could be installed the next day (came in on Wednesday) (so next day would have been Thursday, March 3rd)). Week of March 7th –2 hours off work waiting for nothing and installation rescheduled for March 18th Thurs – Scheduler called – may not be able to install this week Friday – someone calls (not scheduler) – cannot schedule this week and the scheduler will call you on Tuesday morning to re-schedule…..I get the message and realize it won’t be installd on Monday. Tuesday – no one has called by the afternoon so I called and got the scheduler – who schedules it for Friday, March 18th (no explanation as to why it couldn’t have been done on Monday or Tues (or Wed or Thurs)) Week of March 14th – was told install will take more than one day (sales rep / scheduler implied 1 day) Call mid-week and am told that it will be late morning / early afternoon. I ask if he can install on that day and am told for that it will take several days (little did I know each day needs to be scheduled separately)….so I assumed Friday and Monday. Friday – installer shows up (by now already 2 weeks passed when promised). He realizes that an electrician was not scheduled (but is needed) and so he will not be able to get very far. Also – he has no idea how he is going to install the heat transfer system. I describe it to him over the phone (how I think it should go in), but he doesn’t get it – so I take off work for the afternoon (costing $300+ in vacation time). He completes some work and he says “it’s weatherproof” and leaves. Friday night – it rains and snows and water begins pouring through the roof (probably ½ gallon that night). We put a tray under the chimney to catch the water and have to empty it every few hours….but still manages to soak the wall and who knows what else we can’t see above the plasterboard is soaked? Week of March 21st – still not complete and will be another week or two??? Who knows?

Description of Work: Purchased a floor model fireplace from this company. We were going to use them to install the fireplace - but their prices were horribly high compared to other contractors.

Description of Work: I would highly recommend this company for new door installation!

Description of Work: My garage door cable broke on one of the hottest days of the year. Called the company (I've used them for more than 25 years), and a man was out that same afternoon. He not only replaced the broken cable, but also the cable on the other side of the door. He made sure the springs were properly adjusted, and checked, tightened, and lubed the hinges. Then for good measure, he also checked the opener itself, found and replaced a part about to fail. AND, he removed some very nasty looking dead hornets that had gotten into the opener as well. All this for only $167. I'm very pleased.