Green Horizons Inc

We had planned to convert part of our yard to a raingarden, but the sod removal was hurting our feet and backs. Called Green Horizons and got a very Quick response for a reasonable estimate, they then completed work quickly, cleaned up (including sweeping the walk) and hauled the sod away. Very positive experience.

They came when I wasn't home. Fair price. Good job.

I have used Green Horizons in the past for lawn mowing and snow removal and have an account with them. I am surprised and angry by the way I have been treated. I will not give them my business any longer.

Slow to respond to complaints, poor quality, killed parts of our lawn.

I TRIED TO CONTACT GH TO FIND OUT WHAT WENT WRONG, AND TO REPAIR THE SYSTEM. ON 5/11/06 A TECH CAME OUT TO "LOOK AT THE SYSTEM." THE TECH ARRIVED, CUT THE COPPER FEED PIPE FROM THE VALVE, THEN LEFT. AFTER NOT HEARING FROM GH FOR A FEW DAYS, I CALLED THEM FOR ANOTHER APPT. AND WAS INFORMED THAT THEY DIDN'T KNOW WHY THE TECH CUT THE PIPE, BUT THAT THEY WOULD SEND SOMEONE OUT AGAIN. ON 5/22 I TOOK OFF WORK TO MEET THE TECH. 30 MIN. AFTER THE WINDOW OF TIME THAT THE TECH WAS SUPPOSED TO ARRIVE, HE CALLED TO SAY THAT HE WAS JUST LEAVING THE SHOP, BUT THAT I WAS GOING TO BE RESPONSIBLE FOR ALL COSTS IF HE CAME OUT. AFTER SEVERAL CALLS WITH KAREN AND MIKE, THEIR FIRM STAND IS THAT BECAUSE I SHUT OFF THE WATER, THEY HAVE NO LIABILITY- WHICH THEY CLAIM THEY TOLD ME BUT DIDN'T. I AM A DIYER AND KNOW HOW TO WINTERIZE A SYSTEM. I PAID A PRO FOR THE PEACE OF MIND THAT IF IT WENT WRONG IT WOULDN'T BE MY FAULT. HAD I KNOWN ABOUT THE WATER SHUTOFF POLICY, I WOULD HAVE JUST LET THEM DO IT.

THEY ARE RATHER EXPENSIVE AND THAT IS THE ONLY THING THAT REALLY MAKES ME WANT TO FIND SOMETHING ELSE. THEY DO A GOOD JOB TAKING CARE OF MY LAWN, AND THEY ARE VERY PROMPT AT ALL TIMES.

I HAVE RECOMMENDED THIS COMPANY TO SEVERAL OF MY FRIENDS, WHICH I NORMALLY DO NOT DO, UNLESS I THINK THAT THE COMPANY WILL DO A GOOD JOB FOR THEM. I FEEL VERY GOOD ABOUT THE JOB THAT THEY DO FOR ME, AND I THINK THE PRICE IS OK.

Green Horizons gave me an estimate for several services that they offer, and at the time I subscribed to the lawn care and fertilizing service, I told them I wasn't sure about the gutters since I wasn't yet in the home. When I took possession, I found that there was standing water in the gutters. I called them and they sent out two people the next day to take care of me. The men who came to my house were pleasant and accommodating, and didn't leave a mess behind. Different from my past experiences having gutters cleaned by other companies. I'd recommend Green Horizons for this service.

This company again lived up to my expectations. They performed the work promptly and well for a very reasonable price!

I was happy with their good performance on my yard in summer, so I hired them for snow removal. Their winter crew seemed not as quality-oriented as their summer crew. I wrote a complaint to the main office twice, but never received an acknowledgement. Work was a little destructive to my lawn, and they always seemed to come late. After I had already burrowed through my driveway twice, going to work and coming home. Just not a good experience, overall.

They snowplowed my driveway and some of my lawn. They drug the gravel around the plants and tore 3 by 4 foot sections of the lawn up. They did throw grass seed on on the ground this spring. Overall, it was an unsatisfactory experience. The workers didn't even speak English.

I signed up for service with Green Horizons on their web page. The service that I selected was for spring cleaning and fertilization. I found a company that would perform the same service at a lower cost. I then went back to the green horizons web page and sent an email to them from their web page requesting that the service be canceled. The other company then came and performed the spring clean up service and did a fine job. A few days later Green Horizons came and did the job over again, and said it took over three hours. I have a small Minneapolis yard; not possible. When I called Green Horizons and spoke with Karen on April 10th, she was not able to locate my email, as they were VERY busy and she had STACKS of paper and she would have to look thru the large stack to even see if she could find the printed email that I sent requesting cancellation. I later received a call from Mike advising me that they did not receive my request for my cancellation, etc.

WE HAVE AN ACRE, WOODED LOT WITH DIFFICULT ELEVATIONS AND MANY SHRUBS. WE ARE MOST IMPRESSED BY THE QUALITY OF GREEN HORIZON'S SERVICES (THEY ALSO DO SNOWPLOWING AND LAWN AERATION FOR US.) THEIR PRICES CAN'T BE BEAT,AND THEIR EMPLOYEES ARE THOROUGH, UNINTRUSIVE, AND PROUD OF THE WORK THEY DO.

I HAVE HAD GREEN HORIZONS CUT MY RENTAL PROPERTY GRASS FOR 3 YEARS NOW AND THEY ALWAYS HAVE IT LOOK NICE! I HIRE THEM TO COME EVERY-OTHER WEEK FOR A GOOD LOOKING RENTAL PROPERTY.

OVERALL, GREEN HORIZONS DOES A GOOD JOB. IN THE FALL, I GET A BIT FRUSTRATED WHEN THEY FERTILIZE RIGHT ON TOP OF MY LEAVES, THOUGH.

I USE THEM FOR LAWN CARE AND WHEN THEY SENT OUT OUR AGREEMENT FOR THIS YEAR I JUST HAD TO CHECK A BOX TO SAY WE ALSO WANTED GUTTER CLEANING. THEY AUTOMATICALLY CAME OUT AND CLEANED THE GUTTERS WITHOUT ME HAVING TO CALL. CONTRACT SAYS THEY'LL COME AGAIN - HOPEFULLY AFTER MORE LEAVES HAVE FALLEN. ONLY COMPLAINT WAS A PIECE OF OUR TILE ROOF WAS LAYING ON OUR DECK AFTERWARDS - I'M NOT SURE IF THEY BROKE IT OR FOUND IT IN THE GUTTER BUT IT WOULD HAVE BEEN NICE IF THEY SAID SOMETHING.

THEY DID A GOOD JOB AND WERE QUICK ABOUT GETTING SERVICE STARTED.

TWO PEOPLE CAME OUT AND DID AN EXCELLENT JOB AS DESCRIBED. THEY ARE PROFESSIONAL, COURTEOUS, AND HARD WORKING.

THEY HAVE BEEN VERY PUNCTUAL. I REALLY LIKE HOW THEY HAVE SO MANY OTHER SERVICES (GUTTER CLEANING, FALL CLEANUP, ETC.) SO THEY ARE REALLY A ONE-STOP SHOP. VERY PROFESSIONAL AND GETS BACK TO YOU QUICKLY WITH ANY ISSUES OR QUESTIONS.

MOWING: THEY DO A GREAT JOB! I HIRED THEM LAST YEAR, AND AGAIN THIS YEAR AND HAVE ALWAYS BEEN PLEASED WITH THEIR WORK. I PAID FOR THIS YEAR'S MOWING IN ONE PAYMENT IN ADVANCE. THERE SEEMS TO HAVE BEEN A MISCOMMUNICATION ABOUT BEING REIMBURSED FOR WEEKS THAT I ASKED THEM TO SKIP MOWING MY LAWN. BUT I HAD MADE SOME ASSUMPTIONS AND WASN'T REAL CLEAR SO IT'S NO MORE THEIR FAULT THAN MINE. THEY'RE DEPENDABLE AND I LOVE THE RESULTS. LEAF REMOVAL: I WAS HOPING TO FIND SOMEONE ELSE TO REMOVE LEAVES THIS YEAR BECAUSE THE PRICE SEEMS HIGH ($180+ TAX). HOWEVER, I AM SHORT ON TIME TO LOOK FOR SOMEONE ELSE, AND MORE IMPORTANTLY THEY DID AN AMAZING JOB LAST YEAR. THEY CAME OUT TWICE (AS PLANNED), AND BOTH TIMES LEFT THE WHOLE YARD ABSOLUTELY IMMACULATE. WHEN THEY'RE DONE IT IS DONE! VERY THOROUGH.

I WAS VERY HESITANT TO USE CHEMICALS ON MY LAWN. THE COMPANY REPRESENTATIVE SAID IT WAS THE ONLY WAY TO GET RID OF THE WEEDS. HE SAID THAT I WOULD GET OPTIMAL KILL RATE FOR THE WEEDS IF I HAD THE SPRAYING DONE TOWARDS THE END OF OCTOBER (A MONTH LATER) WHEN THE WEEDS WERE TAKING IN LOTS OF NUTRIENTS FOR THE WINTER AND THEY WOULD TAKE IN THE MOST HERBICIDE AT THAT TIME, TOO. I THEN SENT IN THE ORDER FORM HE GAVE ME. THEY WERE OUT SPRAYING IN 2 DAYS. I FELT THAT THE COMPANY DID NOT COMMUNICATE INTERIORLY VERY WELL SINCE THE WORK WAS NOT PERFORMED IN THE MANNER THAT THE REPRESENTATIVE EXPLAINED. I SENT THE COMPANY A COMPLAINT VIA THEIR WEB SITE, BUT DID NOT GET A MESSAGE BACK.

THE PERSON I TALKED TO AT CUSTOMER SERVICE WAS VERY HELPFUL AND ADVISED ME OF OPTIONS AND PRICING.

TWO WORKERS SHOWED UP AT 4:40 AT MY HOME AND STARTED CLEANING THE GUTTERS WITHOUT KNOCKING AT THE DOOR TO ANNOUNCE THEY WERE THERE. INSTEAD, THEY IMMEDIATELY ERECTED A LADDER IN FRONT OF OUR HOUSE, LEANING IT AGAINST THE GUTTERS, THEN PROCEEDED TO WALK ACROSS OUR ROOF. THEY THEN WENT TO THE BACK SIDE AND ERECTED THE LADDER AGAINST THE GUTTER THERE. I WENT OUTSIDE AND IN SPANISH TOLD THEM NOT TO LEAN THE LADDER AGAINST THE GUTTERS BECAUSE THE THEY WERE NOT STRONG ENOUGH TO SUPPORT A LADDER. THEY UNDERSTOOD MY SPANISH AND COMPLIED. THEY CAME UNPREPARED TO PICK UP THE LEAVES THAT WASHED OUT OF THE GUTTER SPOUTS AND DID NOT NOTICE THE LEAVES UNTIL I POINTED THEM OUT TO THEM. ALSO, THEY DID NOT REMOVE THE GUTTER EXTENSIONS RUNNING ACROSS THE GROUND TO ALLOW BETTER FLUSHING OF THE LEAVES OUT. THEY WERE POLITE TO ME, BUT WERE OBVIOUSLY DOING A RUSH JOB TO FINISH BY 5 PM. I CALLED THE OFFICE ABOUT THE PROBLEM AND RECEIVED RUDE TREATMENT FROM A FEMALE BY THE LAST NAME OF NIELSEN.

THEY MOWED MY LAWN ON A WEEKLY BASIS LAST SUMMER AND SO FAR THIS SUMMER. THEY HAVE ALSO CLEANED MY GUTTERS BOTH YEARS. THEY HAVE DONE A GREAT JOB AT A GREAT PRICE. ONE DAY THEY CAME AND I WAS HAVING A GARAGE SALE. THEY ASKED WHEN IT WOULD BE OVER AND THEY CAME AFTER IT WAS OVER AND MOWED THE LAWN.

THE YARD ALWAYS LOOKS GREAT AFTER THEY ARE DONE, NO CLIPPINGS ON DRIVEWAY OR SIDEWALKS. RELIABLE and IT'S NICE TO HAVE THEM AUTOMATICALLY DEDUCT THE COST FROM MY BANK ACCOUNT RATHER THAN HAVING TO PAY BILLS ALL THE TIME.