Green Clean Restoration & Carpet Care

My husband and I were both disappointed with this company. Reserving an appointment and receiving confirmation per email was easy. I was not able to receive a pre-estimate as I could not provide measurements of our room sizes. We asked to have four bedrooms, a hallway, stairs, an area rug and a couch and recliner to be cleaned. When they arrived, the estimate took about 40 minutes for them to configure. They measured rooms oddly in my opinion and here is what we figured out once they left. No furniture was moved. With past companies, small plastic brackets were provided to keep furniture off the floors. This was not done. They just went around the furniture. Around the beds. We had no need for special cleansers as we had no stains. We pre-vacuumed and moved everything we could so no need to spend time on their part with extra stuff and yet? Their original estimate IF we had all above done? Was close to $800. Did you read that right???? $800!!! As is, we were charged $243 for four bedrooms, a hallway and stairs. Bedrooms where the complete room was NOT done. IF we would have had our area rug, couch and recliner completed this would have been an additional $350 as they did give us 25% off as a discount. But seriously? Our small area downstairs was MORE than our entire upstairs. The cleaning itself was good. They seemed to do a good job but like I mentioned? We had no stains. Just wanted clean carpets before the winter. So while the quality was present? WOW, the cost was overwhelming and seriously? Forty minutes to complete an estimate? With other companies before, representatives would walk in, look at rooms and give an estimate within two minutes. If we could give a C-D rating? I would

Very well. The carpets look very nice, and all the stains were removed.

The carpet cleaning crew arrived within their arrival window and also received a reminder phone call the night before and just prior to arrival. The cleaning team, Rob and William walked me through their cleaning process, re-measured the spaces to confirm the cleaning charges. I over estimated the size of the rooms and was pleasantly surprised that the original estimate was higher than the actual cost. Green clean uses a two step process to deep clean the carpets and make a difference in the final product. Step one, pre-treat and orbital carpet scrubber, followed by hot water and extraction process. The carpets look great and smell clean. I would use Green Clean again. If you are looking for a much better carpet cleaning process, and don't want to pay a fortune for good work....contact Green Clean.

I received a speedy response from Dan who was able to assess the damage within 3 hours of talking with him. He provided assistance with stopping the water leak until plumbing repairs could be done. Once repairs were done, they were out 2 days later to do demolition, mold testing/removal, and drying. Each day they returned to assess the progress of drying out the wet areas until it was dry. Dan, Tyler, and crew were respectful, took the time to answer my questions, and knowledgeable. They made a stressful situation easier.

I talked to Jason on the phone about my cleaning needs and got a rough estimate. The cleaning was scheduled for the following week. Rob and Joe called to say they were running late (still within the time window though) and let me know when they would be here. Rob and I walked through the house and I showed him areas that needed to be clean, he gave me a better estimate and they went to work. Rob and Joe did an amazing job! We have always used Zerorez but I looked at recent reviews and I was tired of getting one quote and then when they arrived paying more for areas where the pets soiled, more for the cleaner they wanted you to use, etc so I thought I would try someone new. I was not asked to pay any more and the house smelled less "chemically" when they were done. We will DEFINITELY hire again and refer.

Project Manager Dan and his crew were exceptional in every way. Dan went out of his way to make sure everything was perfect and was always available to promptly answer questions.

We had a big job of needing to clean and sanitize the entire house. Our house has a lot of wall to wall carpet. But we also had all of the upholstery done, as well as various area rugs, toss pillows, and even a couple giant stuffed animals. Shawn and William were fantastic. They went over everything upfront. It was a bigger job than they were expecting when they got here but they spent the time needed to get it all done. And they were genuinely kind and courteous throughout the whole process.

The lead technician Shawn did his best. One area came out but a stain was left. Shawn explained the challenges with the wool carpet and offered alternative solutions. Since it did not work entirely, he did not charge us for the service. He was helpful and gracious.

Jason M. was knowledgable, experienced, and respectful. He clearly explained the extent of the damage, patiently answered our questions and explained the options available to us. We feel educated enough to make a responsible choice about our next step for this project, and are grateful for the help!

Preparing to sell parents home. There is a combination of wool carpet from 1983 and newer carpet. They came in, we talked about what we wanted done, looked at the rooms, they measured and got to work. It was great to see someone show up on time and ready to work. They did a great job making the wool carpet clean and the newer carpet look new!!!

We had interior damage from an ice dam in 2014 and used Green Clean to dry out the walls and rebuild our bathroom. We had a very positive experience with them and the quality of the work was excellent. When we had interior damage from another ice dam in 2019, we thought it was a no-brainer to use Green Clean again. We had a project manager come look at our house to give us a quote. He was very scattered and not clear in his description of the work to be done. After promising to get us a quote within a few days, we received the quote two weeks later with a note in the email to let him know if we had any questions. The quote was extremely high, unclear, and "line itemed" us to death--a fee for removing a shower curtain rod and taking down blinds that were not screwed into the wall, just to name a few. We had numerous questions, so we replied to the project manager as well as to the project manager we used in 2014 (Rhett). Rhett left a voice message for me and I returned his call, getting his voice mail. After waiting 10 days with no response, I sent an email indicating that we still had questions. Rhett then responded that his company would not be a good fit for our project. Because we asked questions and expected a timely response? I am disappointed at the way in which a repeat customer would be treated and am amazed at the 180 degree shift in the level of customer service 5 years later. I have been recommending Green Clean to others based on the outstanding experience we had in 2014. Unfortunately, now I will be telling others to stay away.

Jason M. And Tyler were wonderful. We appreciated the professionalism and how pleasant they were to work with. Jason was always keeping us informed of what they were doing and why. We were very happy with the work they did and clean up after. Would definitely use them again. Highly recommended.

Basement pipe leak and the carpet was soaked. Jason came and did an on-site assessment. He was very punctual, professional, knowledgeable and details orientated. He explained what needs to be done to fix the problem. Very happy and satisfied with Jason's work!

I called them after previous workers tracked mud onto my carpet and then tried to clean it themselves. Needless to say, it was a mess. I had never called Green Clean before, but after having some-good-some-not-so-good experiences with other carpet cleaners (you know the ones who advertise $119 for 3 rooms of carpet cleaning but actually charge you $400) I looked on Angie's List and the reviews were excellent so I gave them a call. The woman on the phone was friendly and after getting the measurements of the rooms I wanted cleaned, gave me an estimate. They were able to fit me in quickly and the cleaning team showed up promptly after giving me a call to let me know they were on their way. My carpets look great and the final charge was $42 less than my estimate. That has NEVER happened. I will definitely call them next time we need our carpets cleaned.

Shawn and Brandon did the cleaning for us. They were prompt, courteous, and thorough in their work. Shawn explained everything before he began working including a price quote for the work to be done. I've used Green Clean before at a previous home and was extremely pleased with the company. This experience was just as good. I'll definitely use them the next time I need carpet cleaning.

The carpet and rug looks wonderful. The guys were helpful about moving furniture out of the way. They were very pleasant and did a great job.

Despite the snowstorm, the Green Clean team arrived on time and handled the job superbly. They started by a quick walk through of the house to view the 3 rugs, stairs, hall and 2 rooms to be cleaned. I had asked they also clean our sofa but they advised me that the cost would outweigh the likely outcome, advise I greatly appreciated. Talk about honest, eh? They use organic chemicals, so instead of smelling like industrial cleaners, our home smelled fresh. They were honest about the stains they would be able to remove and the likely outcome given the age of our carpet. They gave us clear instructions to prepare for their arrival and after-treatment. I will definitely call them again.

The dog had messed up the carpet downstairs, so i called them to service my carpet, and they were very very good and very kind to me , they cleaned up thoroughly and did a beautiful job. And they were a very very nice people and did a wonderful job. I would be hiring them again in the future if I needed to.

Carpet hadn't been cleaned for years - and GreenClean got them looking almost new!!! Staff were professional, punctual, and answered all my questions. Couldn't give a stronger recommendation.

They came within a very short time of our call to start cleaning up the water. They did an excellent job and noticed there are mold on some items so they removed them. They also recommended a mold specialist and a dehumidifier. They were very helpful and professional. I highly recommend them.

Very pleased- available for a last Minute add in of reckon protection

Overall Green Clean has been fantastic and specifically, Dan, was the hero of this job. As other reviewers have commented, Dan is professional and thorough. He knows this business and is passionate about getting the job done correctly. Dan patiently walked us through the mold remediation process and answered all of my many, many questions. All members of the Green Clean staff who assisted with our job and who I’ve had contact with for scheduling and billing have all been courteous and professional. Dan provided referrals for duct and content cleaning. We ended up cleaning contents ourselves, but we did use the recommended vendor for duct cleaning and Dan made sure their work was thorough and complete. The best proof of excellent service is that the post-remediation re-testing air quality results came in well under recommended levels. We hope that we won’t need restoration services in the future, however if we did our first call would be to Green Clean. We would recommend them without hesitation. We do plan to have our main and upper level carpets cleaned by Green Clean soon and expect that will go just as well. Thank you so much for offering compassionate, reliable service during a stressful event!

WoW! Our carpets have never looked that good in the 12 years we've lived here. It looks like every individual fiber is standing tall and shouting in unison, "We are Clean!" This is how I'd expect the carpet to look if they had totally replaced the it rather than cleaned it. I had no idea this carpet could look this good.

It was great. Carl was very friendly and fast and got all cat barf stains out! I’d hire and recommend him in the future.

Carl communicated in a timely manner, he was punctual, easy to work with and my carpets look great.