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Green Clean Restoration & Carpet Care
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Super Service Award Winner 12 Years Running! Get 10% off your initial emergency service for water, fire, or smoke damage. At Green Clean, we’re proud to be "The Right Team, Right Away" for restoration services and "The Right Team, Right Results" for carpet cleaning. Since 1996, we’ve delivered a peerless standard of service and care that makes it easy to get life back to normal. Locally owned and operated, Green Clean (formerly R&C Cleaning Specialists) serves homeowners, businesses, and insurance partners throughout the Twin Cities Metro area. From consultation and project management to reconstruction and restoration, our IICRC-certified team is committed to restoring healthy environments with unmatched expertise and dedication. This focus on excellence has earned us an A+ rating with the Better Business Bureau and the trust of our community. Need assistance? Call our 24/7 Water/Fire Damage Response Line: 612-789-9600. Additional contacts: 952-944-9600 and 651-714-4554.
Business highlights
Emergency services offered
29 years of experience
Services we offer
Carpet & Upholstery Cleaning. Tile & Grout Cleaning. Water & Fire Damage Restoration. Mold Remediation. Odor Removal & Control.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9251 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 176-200 of 251 reviews
R S.
Jul 2014
After a very heavy rain overnight we lost power. With out our sump pump running, the water eventually backed up and and started seeping up through the floor completely soaking the carpet.
Green Clean arrived on time, within a couple of hours after I called. They were in and out quickly (2.5 hours) - they pulled back all the carpet, removed all the wet padding and sprayed to prevent mold. Their employees were friendly, considerate and hard working. They left dryers and a dehumidifier for a few days then returned, took moisture measurements and removed their equipment.
They usually do the whole thing from removing carpet to replacing padding and putting everything back. However, with the epic rains this June (2014) they were swamped and it took them quite a while to get back to us to discuss the replacement of padding.
They called and asked if we could pursue the padding replacement (apologizing for the delay) and carpet resetting on our own. They were overwhelmed with demand after all the rain and thought it would be faster if we pursued finishing the work with another company. I agreed and they gave us the name of a recommended company. We never contacted their recommendation and instead are having the work performed by a company we've worked with in the past.
Overall Green Clean was great to work with.
Green Clean arrived on time, within a couple of hours after I called. They were in and out quickly (2.5 hours) - they pulled back all the carpet, removed all the wet padding and sprayed to prevent mold. Their employees were friendly, considerate and hard working. They left dryers and a dehumidifier for a few days then returned, took moisture measurements and removed their equipment.
They usually do the whole thing from removing carpet to replacing padding and putting everything back. However, with the epic rains this June (2014) they were swamped and it took them quite a while to get back to us to discuss the replacement of padding.
They called and asked if we could pursue the padding replacement (apologizing for the delay) and carpet resetting on our own. They were overwhelmed with demand after all the rain and thought it would be faster if we pursued finishing the work with another company. I agreed and they gave us the name of a recommended company. We never contacted their recommendation and instead are having the work performed by a company we've worked with in the past.
Overall Green Clean was great to work with.
Response from Green Clean Restoration & Carpet Care
"Thanks for taking the time to post this review! We really appreciate your feedback and the opportunity to work with you."
Joan S.
Jul 2014
I called Green Clean after the recent heavy rains flooded my basement. Even though they were swamped with business (excuse the pun) they called me back quickly. Once they were able to come to my house they did a very thorough and professional job of removing the ruined carpet and drywall, and setting up fans and dehumidifiers to dry out the basement. Eric Nelson, the lead technician, did a good job of explaining the process of drying out the basement, and I am confident that they removed the areas that mold might grow. I will use this company to replace the drywall. I highly recommend this company if you have to deal with the unfortunate situation of a wet basement.
Response from Green Clean Restoration & Carpet Care
"Thanks so much for the awesome review. We always give the feedback to our employees which keeps them motivated to do great work. We appreciate the opportunity to work with you!"
Jean K.
Jun 2014
unknown
Cassandra L.
Mar 2014
Working with Green Clean was great. From the start, they were extremely communicative and detailed which I appreciate. During construction, they ensured my home was as tidy as possible. After the job was finished, there were a couple of minor follow ups--which the team came back and took care of without questioning and in a timely manner. I would work with Green Clean again!
Response from Green Clean Restoration & Carpet Care
"Thank you for taking the time to post a review on Angie's List. It's nice to get positive feedback when we help make the best of a tough situation and we appreciate the business."
Douglas H.
Mar 2014
We became victims of the "polar vortex" when a pipe froze and burst in our downstairs bedroom around dinner time on a Saturday night. Our insurance company did not have any water damage firms to recommend in this area and I found Green Clean through Angie's List. Rhett was on the scene an hour after I called and promptly went to work removing soggy insulation and wallboard. He took up the carpet pad and got fans running to dry out the room. Over the next few days, he worked seamlessly with our homeowners insurance and provided everything they needed to quickly process and pay our damage claim. Green Clean is also a general contractor and we have retained them to do the repair work on the damaged bedroom. Due to our calendar, the work is just getting underway, but I expect it to go every bit as well as the damage clean up.
Response from Green Clean Restoration & Carpet Care
"Thank you for the opportunity to provide service in your home and we are glad that we were able to help minimize the damage from the broken pipe. We appreciate your diligence in addressing the problem so quickly which makes the overall job scope much easier. Thank you for the business and review we really appreciate it."
Gerald S.
Feb 2014
Excellent service
Response from Green Clean Restoration & Carpet Care
"Thank you for the business and your kind review it's very much appreciated."
LORELEE W.
Feb 2014
Very well!
Response from Green Clean Restoration & Carpet Care
"Thank you for the very nice review here on Angie's List it was a pleasure working with you!"
Ben H.
Feb 2014
We have used Green Clean twice over the past couple of years. Once was for major water damage from ice dams, the other was for water cleanup and mold mitigation after a flooded basement. Green Clean was out to our house almost immediately after both instances and they talked us through various options for handling the problems. When we chose the option that was best for us, they got to work right away. Although both circumstances were a struggle to deal with, Green Clean was by far the highlight of any service provider we hired. They simply do what they say they'll do - and they do it on time. It's easy to see why they're an Angie's List Super Service award winner and they're rated well with the BBB. I wouldn't hesitate to refer them to anyone. It's easy to work with them.
Response from Green Clean Restoration & Carpet Care
"Thanks for taking the time to post a review on Angie's List. We appreciate the feedback and wish you the best of luck and enjoyment in your home."
John F.
Jan 2014
We cut out the carpet ourselves and my husband replaced the water heater. I called them because we had a lot of wet sheetrock. They came out and did a great job. They were very professional in the service they performed, however, they were unprofessional with the pricing. I would not use them again because they could provide pricing verbally but could not provide an established price list.
Response from Green Clean Restoration & Carpet Care
"Thank you very much for your feedback on the pricing. We rely on feedback from our clients to provide better service in the future and this was very helpful."
Robert H.
Jan 2014
This is a very good firm. We reviewed Angie's list and found their prior recommendations to be impressive. We were not disappointed. The sewer back-up happened early Tuesday morning. Within a couple of hours of our initial contact, Eric from Green Clean was at our home. He was very knowlegable and began working on logistics (manpower,dumpster, etc.) right away. Thursday morning, the dumpster was delivered as scheduled and Green Clean went to work. As many as 10 people moved everything out, making clear decisions on what to save and what to toss. They set up an area in our house to store the items they sanitized and loaded the dumpster with the bad stuff. Pretty black and white, and we asked enough questions to be comfortable that the save/toss decisions were right. They literally did everything that day, finishing with a sanitizing wash down of the entire basement. The last truck didn't leave until about 8pm. Green clean set up a drying system with industrial dehumidifiers and air blowers. They came back to finish a couple of details, including literally scraping up our vinyl flooring in the laundry room. They also provided us of an item by item list of what was disposed of, which will help with our insurance claim. We were very pleased with the service. It made a bad situation tolerable.
Response from Green Clean Restoration & Carpet Care
"We thoroughly enjoyed working with you to make the best of a tough situation. Thank you very much for the feedback and the opportunity to work in your home."
Debra H.
Nov 2013
Even though the contractor said they would take care of everything, my insurance agent suggested getting a professional?s assessment to ensure that the contractor was doing the right things. Eric came out and started taking moisture readings in the affected areas. This included going down into a crawl space where he found a pocket with a moisture reading of over 60%. He set me up with a dehumidifier for that area. He also went outside and tore open the plastic the contractor had now put over the exposed area to get additional readings and a visual on moisture he was detecting on a portion of the drywall and ceiling in the home that had not been cut open by the contractor. He answered all of my questions, explained everything in a clear and understandable manner, assured me that what the contractor had done so far was the right thing as well as point out what else they needed to do. He came back in 2 days to pick up the dehumidifier, re-check the moisture readings, and spent some extra time taking another look at the spot that was really wet in the crawl space.
I know this was a little different scenario for Eric as he is used to also doing the work to take care of the water damage, but his assessment was excactly what I was looking for and he did an excellent job with it. He was thorough and addressed all of my concerns; helping me to understand what I needed to get my contractor to do and why. If all service companies had employees more like Eric, then there wouldn?t be a need for Angie?s List.
I know this was a little different scenario for Eric as he is used to also doing the work to take care of the water damage, but his assessment was excactly what I was looking for and he did an excellent job with it. He was thorough and addressed all of my concerns; helping me to understand what I needed to get my contractor to do and why. If all service companies had employees more like Eric, then there wouldn?t be a need for Angie?s List.
Response from Green Clean Restoration & Carpet Care
"It was really fun working with you and I really enjoyed answering your questions. Thank you so much for the opportunity to work with you."
Karen S.
Oct 2013
they came on time and did the work
Response from Green Clean Restoration & Carpet Care
"Thank you so much for the kind review. We greatly appreciate the business."
Karen E.
Oct 2013
I give this company high marks for customer service. I wanted the sofa cleaning done before an event I was hosting and they got it scheduled quickly. They arrived promptly, guys were very pleasant, I left them with a key and they communicated with me when they were done. (They threw cleaning of a 5 ft. runner for no charge.)
However, the sofa had lots of discolored areas and track lines left from the cleaning equipment - it looked worse than before. I assumed it was just the nap needing to dry further but the next day I tried rubbing/buffing but could not get them out. Green Clean took ownership of the condition and scheduled a do-over. The soft looked great after the second trip. I appreciated that they did not hesitate to correct the work, that the guys again communicated how it went and that I got a follow-up call from Annie after I'd seen it again. With that kind of responsiveness, I would use them again.
However, the sofa had lots of discolored areas and track lines left from the cleaning equipment - it looked worse than before. I assumed it was just the nap needing to dry further but the next day I tried rubbing/buffing but could not get them out. Green Clean took ownership of the condition and scheduled a do-over. The soft looked great after the second trip. I appreciated that they did not hesitate to correct the work, that the guys again communicated how it went and that I got a follow-up call from Annie after I'd seen it again. With that kind of responsiveness, I would use them again.
Response from Green Clean Restoration & Carpet Care
"Thank you very much for the feedback. We rely on information from our customers to improve service and greatly appreciate the comments."
John S.
Sep 2013
Rhett and team are very professional and responsive to my needs during their work in cleaning up mold from a water leak at my house. Overall an A experience. I don't know if their prices are competitive because we didn't shop around.
Response from Green Clean Restoration & Carpet Care
"Thank you for the kind review it was a pleasure working with you!"
Susan P.
Sep 2013
The employee arrived on time. He reviewed the pricing, measured the room then confirmed we fell into the minimum-price category which was suitable. He helped us put the draperies on hangers to hoist them above the carpet to avoid any water damage before he proceeded. We had removed all the furniture that was moveable before he arrived, so operation went smoothly and quickly. When finished he gave us information sheets detailing what not to do, etc. until the floor was dry and gave us the plastic "booties" to wear whenever we needed to walk on the carpet.
The only correction was in the spelling of our name on the contract which the office employee had mispelled. Our recommendation would befor her/him to repeat the spelling while on the phone.
The only correction was in the spelling of our name on the contract which the office employee had mispelled. Our recommendation would befor her/him to repeat the spelling while on the phone.
Response from Green Clean Restoration & Carpet Care
"Thank you so much for the business. I checked your name in our database and you are right we were way off. Thank you for the review and feedback it's very much appreciated."
Richard B.
Sep 2013
After our power was restored, we found Green Clean from Angie's List and called in the evening. They called back later in the same evening (on Saturday) and discussed our situation. Since the problems were widespread in the area, they had already gotten many calls and said that it might be a week before they could come out. They gave me the name of an alternate company to call if I wanted to possibly get the work done sooner. All of the companies were swamped with requests so we decided to wait for Green Clean to call. We were pleasantly surprised to have Green Clean call on Monday to say they could come out then because they were already working in our area. Rhett, the project manager, and others came out and started work immediately to remove damaged materials and to begin the drying out process. Rhett thoroughly explained their work process and said he would work with our insurance company (Travelers) to agree on the covered scope of the project. They set up fans and dehumidifiers to dry out the room. During this process, they came out and checked on the progress and throughout, maintained superior communication with us telling us what was going to happen and when it would occur. Rhett was very good working with our insurance adjuster to come to a reasonable agreement on the scope of work and associated costs. Each person that came to our house was pleasant, competent and courteous. Once to room was completely dry, Rhett told us it would be a number of weeks before they could do the restoration work due to their heavy workload. During this interval, Rhett maintained communication with us and they actually came out sooner than expected to do the restoration work. We went to the carpet installer's showroom to select the new carpet and pad and to the paint store to select the paint color. The restoration work proceeded smoothly and after a couple of weeks it was all done. We were impressed with the care that everyone from Green Clean showed to make sure we were happy with their work. They always called to tell us when people were coming and what they would be doing. Following completion of the project, Rhett called to make sure we were satisfied with the work and to offer to come out and correct anything, no matter how minor it was. We needed no additional work as they did an outstanding job and the room looks fantastic.
We can't say enough how impressed we were with all of the Green Clean people. They were careful, very competent, pleasant and just really nice people who cared about doing a great job.
We can't say enough how impressed we were with all of the Green Clean people. They were careful, very competent, pleasant and just really nice people who cared about doing a great job.
Response from Green Clean Restoration & Carpet Care
"We are very pleased that everything turned out great on your restoration project and it was a pleasure working with you!"
MIKE H.
Sep 2013
When our basement flooded during the storm and power outage on 6/22, I called Green Clean after reading reviews on Angie's List. They took my name and Rhett called back within an hour. He said they would do what they could to come out asap. They came out the next morning (Sunday) which was several days earlier than any other company I called. They explained the process to me and went to work. They were very professional, knew what they were doing and worked quickly. They extracted the water from the carpet, told me the carpet was ruined and needed to be replaced. They hauled all the carpet away, leaving a portion for the insurance adjuster to verify. They brought in several blowers and dehumidifers to dry out the basement and came back every day to check on the progress and left them there several days to ensure the basement was dry. I highly recommend them.
Response from Green Clean Restoration & Carpet Care
"We really appreciate the review and thank you for the business!"
Janice D.
Aug 2013
This team worked oh so very hard to get the mess in my basement cleaned up from the storm on 6/20. They were professional, friendly and caring. The work they completed looked as if I had did it myself; meticulously and expertly completed. I would hire this team again in a heart beat (However, I hope I never have to use their services again). I would gladly refer them to others. GREAT team, great JOB.
Response from Green Clean Restoration & Carpet Care
"Thanks so much for the review and we agree no matter how well we do our job our customers are always glad when it's over."
Ronald M.
Aug 2013
Not only did Green Clean show up on time they were very efficient and tidy. They went the extra mile in making sure that we were pleased with the final outcome! We will use them again!
Response from Green Clean Restoration & Carpet Care
"Thank You! "Our customers are our best asset" :)"
Mary H.
Jul 2013
We were thankful to have Green Clean come in and clean up the mess. Because of a large storm many water remediation companies where booked out or at maximum capacity. Despite their full load of clients Green Clean was friendly, professional, and completed the work in a very timely matter and the price was fair. Like other members have previously noted it was helpful to be an Angie's List member because it got my name on the waiting list after a large storm and they accepted a 10% off coupon offered to Angie?s List members. I would recommend Rhett and his team at Green Clean to anyone!
Response from Green Clean Restoration & Carpet Care
"We are very thankful to have you as a client and really appreciate the wonderful review."
LeAnne M.
Jul 2013
It went really well. They were professional and very courteous. They completed the work in a very timely matter and the price for what they did was good. I was particularly thankful to be an Angies List member for 2 reasons, 1) it got my name on the waiting list after a large storm and 2) they accepted a 10% off coupon offered to AL members! Rhett and his team are very easy to work with and I would recommend them to anyone!
Response from Green Clean Restoration & Carpet Care
"Thanks so much for the business and the nice review we really appreciate it!"
RICHARD S.
Jul 2013
It went really well. They did what they said they would do and they did it when they said they would.
Response from Green Clean Restoration & Carpet Care
"Thanks for your excellent communication with our company while we working on this project. It has been a pleasure working with you!"
Beverly H.
May 2013
Green Clean was wonderful considering this was an awful mess. They came the very next morning after I called (they would
have come immediately if the water had not already been doing its damage for three days- the damage had been done).
They answer their phones and have someone call you right back with an appointment. They are very patient and understanding
in a stressful situation. I had drain tile installed during this time by another company who does that only. Green clean then
(with a sub contractor) relaid the carpet with a new section of pad. Green clean then cleaned the whole carpeted area.
Everyone was very pleasant, prompt and polite from the office to Rhett to Jason to Eric to Ben and Josh. They always kept
everyone up to date over the extended time period from start to finish (the drain tile installation and drying time for the concrete extended the whole project). They would call even if they would only be a few minutes late.The office called when all of the work was complete to make sure everything was totally satisfactory. They were great!
have come immediately if the water had not already been doing its damage for three days- the damage had been done).
They answer their phones and have someone call you right back with an appointment. They are very patient and understanding
in a stressful situation. I had drain tile installed during this time by another company who does that only. Green clean then
(with a sub contractor) relaid the carpet with a new section of pad. Green clean then cleaned the whole carpeted area.
Everyone was very pleasant, prompt and polite from the office to Rhett to Jason to Eric to Ben and Josh. They always kept
everyone up to date over the extended time period from start to finish (the drain tile installation and drying time for the concrete extended the whole project). They would call even if they would only be a few minutes late.The office called when all of the work was complete to make sure everything was totally satisfactory. They were great!
Response from Green Clean Restoration & Carpet Care
"We really appreciate all of the kind words, thanks for taking the time to post a review. Customers like you are essential to our small business,"
MAUREEN M.
May 2013
Prompt. Good work. Honest. Would use again.
Alison B.
May 2013
Green Clean responded almost immediately to our call, and has continued to uphold a great standard of response times with all employees and contractors. They are very easy to schedule and work with in terms of timing. They are extremely clear in their explanation and recommendations of service actions, and accommodated our changing requests for service as we made different decisions down the line.
Licensing
State Contractor License Requirements
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FAQ
Green Clean Restoration & Carpet Care is currently rated 4.9 overall out of 5.
Green Clean Restoration & Carpet Care accepts the following forms of payment: CreditCard
Yes, Green Clean Restoration & Carpet Care offers free project estimates.
No, Green Clean Restoration & Carpet Care does not offer eco-friendly accreditations.
No, Green Clean Restoration & Carpet Care does not offer a senior discount.
Yes, Green Clean Restoration & Carpet Care offers emergency services.
No, Green Clean Restoration & Carpet Care does not offer warranties.