ERICKSON PLUMBING HEATING COOLING INC/ERICKSON PLU

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Poorly

Everything went smoothly, from my initial phone call to the end of the work. They were very upfront with me about cost for the system and figured out a creative way to install it given my house and property line. I was really pleased with how fast they got the work done (just two days).

Ron Erickson provided lots of useful information about efficient heating options, and gave me a bid that was dramatically cheaper than the alternatives. The installation process was perfectly smooth with on-time arrivals and prompt completion.

They came out to look at the problem and determined it was a clogged drainage line. They were very nice and explained the situation to us. We were about to leave town so they came out earlier than they originally planned. They even called back several days later to see if we were satisfied with the service.

Dave M. did an excellent job explaining all options available.

AFTER A FEW ATTEMPTS, I HAD TO CONTACTED ANGIE'S LIST FOR ASSISTANCE. THEN AFTER ABOUT 6 WEEKS ERICKSONS FINALLY REPLACED A FAN & SWITCH THAT WAS STILL UNDER WARRANTY. SO FAR SO GOOD; IT ALL SEEMS TO BE OPERATING GOOD.

Requested a bid for basement plumbing work on remodel job. Plumber came out, was very nice and professional. We decided to go with another plumber for the work.

The estimator did not know all the code rules so they had to figure things out when they came. They did a great job on the installation. They were very professional and friendly.

The electrician seemed confident but after spending $175 to put a ground wire on a motor seems quite EXPENSIVE. SYSTEM ONLY LASTED 8 DAYS. They want to charge me $75.00 for a new motor. They WILL NOT wire new motor, WILL NOT install a switch, and will not sell me a switch. I STRONGLY DO NOT RECOMMEND ERICKSON AT ALL.

They were very receptive to the urgency and found time to do the installation the same day since we had no hot water. Jason was very professional and checked in to ask about replacing the valve and cutting some drywall. He also explained how to adjust the new water heater and light the pilot. Erickson provides great service.

Came in last place, due entirely to price. Arrived 15 minutes early. Understands aesthetics very well, very attentive to how customer wants end product to appear. Ducting estimate was 65% more than other contractor quotes.

They looked up my MAC number, took the information and said someone would call me back. They never returned my call.

They showed up on time and the estimator stated that he understood what I was looking for. Informed him that a permit was already pulled and the estimator stated that it should be a simple and inexpensive job. He stated that he would have to get me an offical quote but he said it would be 600-700 for the bathroom vent (the fan was already purchased) and the 2 bedrooms. 2 1/2 weeks later the quote was emailed to me at 1350.00 with the vent fan and permit included in the price. I called the office to see if this was an error but no one returned my call. Either their estimator is an idiot or that was how much profit they thought they could suck out of me. I will not use these people for any work ever.

SERVICE TECHNICIAN DOUG ARRIVED RIGHT ON TIME. HE CLEANED THE BURNERS ON MY 40 YEAR OLD BOILER AND TOLD ME AS LONG AS I HAD IT TUNED UP EVERY YEAR, IT COULD GO ON AND ON. THEN HE DISCOVERED A VALVE WASN'T WORKING CORRECTLY, THEN EXPLAINED THE PROS AND CONS OF REPLACING THE VALVE, AND HOW LONG IT WOULD BE UNTIL IT COULD BE DONE AND APPROXIMATELY WHAT THE COST WOULD BE. WHEN I DECIDED TO GO AHEAD WITH THE REPAIR, HE SAID HIS OFFICE WOULD CALL TO SET UP AN APPOINTMENT WHICH THEY DID WITHIN LESS THAN AN HOUR. I EXPECT THE REPAIR TO GO JUST AS SMOOTHLY.

RON'S EMPLOYEES STARTED ON TIME DAILY. I WOULD WALK DOWNSTAIRS AT 7:15 AM AND THEY WOULD BE SITTING OUTSIDE IN THE COLD IN THEIR CAR(S), WAITING FOR 7:30 TO ROLL AROUND. THEY WERE ALMOST OBSESSIVELY NEAT, LAID TARPS ON ALL MY HARDWOOD FLOOR AND CARPETS. (I LOVED IT.) WORKMEN COMMUNICATED WITH ME DAILY. I ALWAYS KNEW WHAT WAS HAPPENING NEXT. THE TRANSITION FROM ONE CREW TO ANOTHER WAS NEAT AND EFFICIENT. VENTS ARE UNOBTRUSIVE. THEY EVEN SNAKED AN UPSTAIRS VENT THROUGH EXISTING CHIMNEY SPACE. THE VENTS RUNNING THROUGH MY BASEMENT ARE A WORK OF ART. INSTEAD OF THE USUAL: OLD HOUSES (MINE BUILT IN 1885) HAVE CHALLENGES AND THIS IS AWFUL ROUTINE THAT I GET, RON'S PEOPLE SHOWED ENTHUSIASM FOR THE CHALLENGE AND TOLD ME THEY LOVED WORKING ON OLD HOMES, BECAUSE THEY WERE SO INTERESTING. ALL INSPECTIONS HAVE BEEN DONE. ONE OUTLET WAS NOT ACTIVE. (PER CODE IT DID NOT NEED TO BE.) I ASKED ERICKSON'S IF THEY WOULD COME OUT AND FIX IT AND THEY DID AT NO CHARGE. I AM VERY SATISFIED.

VERY FRIENDLY CUSTOMER SERVICE, AND SERVICEMAN. HELPFUL, ANSWERED ALL MY QUESTIONS, DID WHAT WAS NEEDED AND DIDN'T TRY TO SELL ME ANYTHING. ON TIME, NEAT AND PROFESSIONAL.

COMPANY WAS SUB FOR CENTER FOR ENERGY & ENVIRONMENT- COMMUNICATION BETWEEN THE TWO WAS THE PROBLEM.