_JPEG.jpg?imwidth=640){kind=logo}
_JPEG.jpg?imwidth=320){kind=logo}
About us
Business highlights
38 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
3.7105 Reviews
Showing 76-100 of 105 reviews
Beth W.
09/2024
flooring contractor
 + -1 moreWonderfully
Description of Work: Remove old carpet and install new vinyl sheet flooring.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
Response from Crew2
Jerry B.
04/2016
ceramic tile
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Elizabeth K.
01/2016
carpet cleaners
 + -1 moreunknown
Description of Work: Awesome! On time, clean, price the same as quoted and they were quick and quiet!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,100
Kathy J.
01/2016
carpet cleaners, ceramic tile, flooring contractor, plumbing
 + 2 moreunknown
Description of Work: Crew 2 was the contractor for Home Depot on our job. The job was to install ceramic floor tile in two bathrooms. The crew came the first day as scheduled, and after partially finishing the installation, told us they would be back the next day at 8 am. They did not show up and we had the runaround as to why they promised to be back. Their supervisor stated their allotted time went over the first day and they would not be coming back the second day . After a frustrating discussion, they finally agreed to come out the following day. After staying home from work two days I had to stay home a third day to wait for Crew 2. When they came the third day they grouted the bathroom tiles and replaced the toilet. The grouting was VERY uneven in color and uniformity. When the toilet was put back on the tile, the wrong size O-ring was used, causing leaking from the bathroom into the ceiling of our kitchen! They came out the next day to fix the toilet, but the damage was done. We had to hire a drywall contractor to repair this huge hole in the ceiling. The grout on the tile in the bathrooms was so inconsistent they came out another time to try to reseal it and hope it would even the color. It did not work. After complaining to Crew 2 and asking for a refund for the grout work and payment for the drywall contractor, it took a heated discussion and more than 2 weeks to get the money owed. Crew 2 sent out another crew to remove the grout and reinstall it. This crew not only installed the grout inconsistently again, but splattered grout on the baseboards and the outside of the house when cleaning their materials and tools! Basically after three attempts they did not correctly grout the tile, requiring us to hie another contractor, necessitating negotiation for another refund. We would never use Home Depot or its contractor, Crew 2, again and would not recommend them to anyone!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,500
Samantha S.
01/2016
plumbing
 + -1 moreunknown
Description of Work: Installed standard 40 gallon water heater to replace a leaky 30 gallon water heater. Greg was very professional--he answered questions, worked smoothly and efficiently, and cleaned up afterwards.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
CHRISTINE S.
09/2015
custom cabinets, carpet cleaners, countertops
 + 1 moreunknown
Description of Work: They installed a water heater. They did a great job and were friendly and professional.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,400
Marcia L.
06/2015
carpet installation, ceramic tile
 + 0 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
WILLIAM W.
03/2015
water heater repair
 + -1 moreunknown
Description of Work: Crew2 is the local installation scheduling company that Home Depot uses. |I purchased a 50gallon water heater that was supplied by Home Depot and delivered and installed by Champion Plumbing. $920 installed. |Crew2 was very helpful to get everything organized and provide the needed invoices for the Center Point rebate.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$920
Tyler B.
01/2015
carpet cleaners
 + -1 morehorrible!
Description of Work: flooring reinstall due to failed install prior year.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$5,000
THOMAS K.
09/2010
carpet installation, doors
 + 0 moreCrew 2 called to schedule the installation and showed up within the time they said they would The people were polite, organized, cleaned up very well and did a great job with the installation. Hugo, the crew lead, checked the old tack strips and said they were not installed close enough to the molding and had the crew pull up the old strips and install new ones. (At no extra charge and without delaying the work.) They finished within the time they said it would take, vacuumed the carpet very well - none of the little loose pieces of carpet that are usually laying around after an installation. Asked me to inspect the work and sign the completed work order. A hardworking well run crew.
Description of Work: Crew2 installed carpet in a bedroom. we purchased the carpet at Home Depot Richfield store. We started at the Home Depot Bloomington store and the salesperson was not very helpful and seemed uninformed. We went to the Richfiled store and the salesperson was great.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,000
Larry F.
09/2009
doors
 + -1 moreIt was excellent. The installer, Shane, from Crew2 was the most competent, conscientious person I have ever met. They were punctual and did everything that they said they were going to do.
Description of Work: They installed a beautiful stained glass Masonite door which we ordered through Home Depot. The cost includes the price of the door, labor, and the installation of a storm door.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,300
Tara B.
10/2008
flooring contractor
 + -1 moreThe workmanship was great. Igor and Slaba are great. There were a few mix ups - the measurer was short on the dimensions - we didn't have enough flooring - an additional day of install was needed once the wood came in. I didn't have to pay for the additional wood - Crew2 and the place where I bought the wood negotiated the issue between the two of them.
Description of Work: Installed floating bamboo floor on second floor of house and installed quarter rounds.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
STACEY L.
08/2008
carpet cleaners
 + -1 moreWhen I first called I was disappointed to get a v/m and not a real person, however they came highly recommended so I left a v/m. They called back within an hour and the gal who called was very professional and was able to give an estimate over the phone for the work I was asking for. Their customer service gal called the day before to verify the time and the cleaner showed up a few minutes early. He did a great job getting the carpets cleaned and the spot off of the sofa. He didn't try to sell services that I didn't need which I really appreciated. We had some pet stains in the basement that have never been eliminated completely by another carpet cleaning service. They did it! The pet smell is completely gone from the carpet & it doesn't feel gummy at all.
Description of Work: Cleaning of 350 sq feet in basement, stairs, 5x8 wool rug and spot removal from sofa.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$247
Lucy A.
08/2008
countertops
 + -1 moreThey came out and installed countertops customized to our walls. Initially the countertops were fine but a bubble appeared within a few weeks. They came out and re-rolled the countertops. Then the edges started coming loose a few months later and they came back again. More edges came loose and at that time they stated that they would come out again but if we have further problems they would replace the countertops. It's coming loose again and now they won't return phone calls. I've also gone to the store twice to try to get some kind of response, however I am still awaiting a response. It's been a month this time that I've tried to call them and left a couple of voice mails, but I've had no response. I definitely would not hire them again.
Description of Work: Install custom laminate countertops
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,280
Eugene P.
01/2008
carpet cleaners
 + -1 moreThey are a chemical carpet cleaning service which doesn't use a lot of water to clean carpets. This process usually takes about the same amount of time as other carpet cleaning methods but uses less water. It also cleans the bacteria more and helps the carpet dry within about 2 hours. They had to reschedule with me but they did call me promptly and rescheduled for the next day. They were on time and I had no other problems with them. They did a pretty good job. I still have coupons for their service and will use them again.
Description of Work: They cleaned four rooms of carpet and the stair case.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$450
ANDREA Z.
10/2006
ceramic tile, flooring contractor, plumbing
 + 1 moreThe project was plagued with issues. Some were Home Depot but many were Crew 2. They insisted on an inventory before scheduling an install. But things were missed during the inventory (found during installation) that had to be ordered adding time to the project. They mis-measured the doors for the closet by 3 (too short) which took three weeks to get back in. See picture, the frame is now bigger than the hole in the wall. Their tile person arrived 2.5 hours late and missed a spot on the wall and was another 2.5 hours late when he finally came back to finish. I called twice to find out where he was and my calls were unanswered. They damaged our hall wall, forgot the threshold between the tile and carpeting and refused to redo the frame on a mirror after they had already done it once and torn it out because they didn't like how it looked. Home Depot did intervene when requested. All issues were addressed after some argument. The room looks nice but took longer than necessary.
Description of Work: Sub-contracted by Home Depot to install slate tile, vanity, vanity top, toilet, linen closet doors and faucets for bathroom remodel.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$6,000
KEIKO S.
10/2006
doors
 + -1 moreCrew2 determined that they would be unable to install the storm door due to the unusual configuration of our doorway and because non-standard installation was not covered by their installation service contract with Home Depot. The previous storm door had apparently been modified to fit the frame/doorway. Even though they could not install the door per their Home Depot contract, they did suggest modifications, pointed out a water leakage configuration problem with our current doorway and suggested two different types of door (other than the one we ordered) that would be less prone to water damage if we couldn't change the doorway configuration. While we were disappointed that they couldn't install the door, we appreciated their suggestions.
Description of Work: Crew2 was supposed to install an exterior storm door we purchased at Home Depot.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
JOHN P.
09/2006
doors
 + -1 moreShane Vashro was the technician who installed the doors. He not only did a wonderful job, but was extremely helpful in every way, so far as explaining how everything worked and actually replacing a defective roll-up screen. You just knew you were in the care of someone who knew what they were doing and was willing to go to any lengths to make sure you were happy with the results.
Description of Work: Installed 2 screen doors.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$275
WILLIAM B.
06/2006
flooring contractor
 + -1 moreWe contacted Pro Floor as instructed by our sales person at Home Depot. We scheduled a time for them to do the installation. We knew they needed to level a crown they'd found when they measured the kitchen, but didn't realize that work would necessitate another day of work. Someone came and cut out part of the floor and put in the fill, then workers came back the next day to install the laminate. Not a huge deal but my wife and I both had to take a day off from work when we expected it to only take one. The work was done well and looks good. The installer cleaned up the work area well and vacuumed the laminate, but it was still pretty dirty and we had to clean it after he'd left. The installer did a good job of answering our questions.
Description of Work: Bought laminate flooring from Eagan Home Depot. Install was contracted out to Pro Floor.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,700
KATHLEEN J.
10/2005
flooring contractor
 + -1 moreHORRIBLE FROM THE BEGINNING. PRO FLOOR CREW ARRIVED, WAS NASTY ABOUT THE JOB (WHICH HAD BEEN MISBID, BUT WAS NOT OUR FAULT), INSULTED PERGO AS A PRODUCT AND LEFT. THE PROFLOOR REP, NATE, TOLD US THEY COULD STILL DO THE PROJECT BUT WOULD NEED TO DO ADDITIONAL PREP. HE THEN SENT TOTALLY UNKNOWLEDGEABLE PEOPLE OUT TO MESS WITH THE PROJECT. KEPT TELLING US THAT HE WOULD DO SOMETHING BETTER NEXT TIME AND NOTHING EVER HAPPENED. AFTER 10 DAYS OF THIS WE FIRED HIM AND HE TRIED TO CHARGE US $600 FOR NOTHING BUT MINIMAL PREP WORK. WITH HOME DEPOTS HELP WE GOT IT DOWN TO $300, WHICH WAS STILL A TOTAL RIP OFF.
Description of Work: WE PURCHASED PERGO FROM HOME DEPOT, HAD THEIR ESTIMATOR COME OUT TO BID THE JOB, THEN PRO FLOOR CAME TO DO THE INSTALLATION.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$300
Minh N.
03/2005
flooring contractor
 + -1 moreJUSTIN HAS BEEN HELPING US. IN THIS FAST PACED INDUSTRY JUSTIN STANDS OUT. HE STAYS ON THE PHONE WITH YOU FOR AS LONG AS IT TAKES TO GET THINGS RESOLVED. OUR PROBLEM WAS TOP PRIORITY FOR HIM, PEOPLE LIKE HIM, ARE FEW AND FAR BETWEEN. HE IS VERY SMART, GOOD PROBLEM SOLVER. AN INITIAL PROBLEM THAT AROSE WAS RESOLVED THE FIRST DAY AND MADE A TOP PRIORITY. JUSTIN GOES ABOVE AND BEYOND AND IS IN NEED OF A PROMOTION IF THERE IS ONE AVAILABLE.
Description of Work: HAVING CARPETS INSTALLED BY THEM.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
KIM W.
02/2005
doors
 + -1 moreI WAS PLEASED WITH ALL ASPECTS OF THE JOB. THE MEN WERE POLITE AND KNOWLEDGEABLE.
Description of Work: INSTALLED FRONT DOOR AND SCREEN DOOR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,900
TAMMY S.
02/2005
countertops
 + -1 moreEXCELLENT EXPERIENCE. THE INSTALLER DID A BEAUTIFUL JOB INSTALLING THE COUNTERTOPS, INCLUDING THE MITER JOINTS. WE WERE TOLD UP FRONT BY HOME DEPOT WHAT THE TIMELINE AND THE STEPS OF THE PROCESS WOULD BE, AND THERE WAS NO VARIATION FROM WHAT WE WERE TOLD TO EXPECT. WHEN I CALLED TO ASK QUESTIONS, SOMEONE WAS THERE TO TAKE MY CALL AND ANSWER MY QUESTIONS.
Description of Work: INSTALLED NEW KITCHEN CUSTOM LAMINATE COUNTERTOPS. THIS IS THE INSTALLER THAT HOME DEPOT CONTRACTS WITH.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$441
KATHE K.
07/2004
doors
 + -1 moreTHE FINISHING OF THE DOOR WAS THE PROBLEM, THE CAULKING AND THE TRIM.
Description of Work: THEY INSTALLED A SLIDING GLASS DOOR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,000
NANCY M.
10/2003
flooring contractor
 + -1 moreHOME DEPOT SUBCONTRACTS WITH THIS COMPANY.
Description of Work: THEY INSTALLED FLOORING THAT WAS PURCHASED FROM HOME DEPOT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
Contact information
2650 Minnehaha Ave, Minneapolis, MN 55406
http://www.crew2.comService hours
Monday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
8:00 AM - 3:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Flooring Sales and Installation,
Doors,
Kitchen and Bath Remodeling,
Ceramic Tile,
Water Heaters,
Plumbing,
Countertops and Backsplashes,
Cabinet Making,
General Remodeling,
Upholstery Cleaning
FAQ
Crew2 is currently rated 3.7 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 3:30 PM
Crew2 accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Crew2 offers free project estimates.
Yes, Crew2 offers eco-friendly accreditations.
No, Crew2 does not offer a senior discount.
No, Crew2 does not offer emergency services.
Yes, Crew2 offers warranties.
Crew2 offers the following services: Ceramic tile, countertops, doors, flooring, plumbing, water heaters, smoke damage, window treatments, carpet, upholstery cleaning, remodeling - general, kitchen & bathroom
Ask for details.
Contact information
2650 Minnehaha Ave, Minneapolis, MN 55406
http://www.crew2.comService hours
Monday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
8:00 AM - 3:30 PM