Crew2

On time. Friendly. Got right to work. The install took less than 3-hours and it is perfect! Their services were lined up through Home Depot; however, I would recommend them in the future.

neral contractor because there was absolutely zero coordination across counters, cabinets, etc between Home Depot and Crew 2. >Crew2 refused to pay us the replacement cost for the shower door small in comparison to what we spent. We will never ever buy from Home Depot + Crew2 again. I recommend you do not patronize Home Depot nor their hired contractor CREW2 for anything. If you do buy from HD, at least ask if Crew2 is the contractor because we do not recommend them. In my 35 years of experience in biz and well over 250 contractors, Crew2 ranks among the top 2 WORST for their commitment to customer satisfaction.

We had a massive water heater leak. We had to shut off the water and shut down the water heater. Contacted crew2 on saturday made an appointment for Monday. Waited Monday no show. Called many times and nobody called back. Tuesday no show, called several times no call back. Wednesday tried to contact again. No call back. Thursday contacted another company. They showed up and replaced water heater same day. Friday, got a message from crew2 office asking if we still wanted a new water heater. (The same day) I also got a message from the locals that they haven't been able to find the right water heater for us. This company is only as good as the people they contract. The people from my area were non-communicative and avoided all contact. Do not trust them to get anything done on time.

HORRIBLE! Had installers come out and say they couldn't remove the carpet because of dog pee. Was told BY CREW2 that it had to be removed by a bioharzard company. Spent $4000 to have the carpet removed only to be told by Crew2 that it was a mistake they said biohazard. HORRIBLE LAZY INSTALLERS AND EVEN WORSE CUSTOMER SERVICE BY EVERYONE IN THE OFFICE!

They were absolutely terrible to deal with! They were suppose to install carpet that we bought through Home Depot. They showed up and decided they couldn’t do it. So they took off with the carpet we already bought. Call them several times to get the carpet back and Home Depot tried calling them to see if they could returned the carpet. Brent might as well go down as one worst manager of all time! As he would not return our call. Told Home Depot that he couldn’t get in contact with his own crew! I would never ever do business with Crew 2 ever! Very unprofessional business!

We were needing our floors redone and this was through home depot and ill never do business with these lying crooks again. They came in and asked if we wanted the smaller quarter round in our hallway by the bedroom, our only issue was the door going down the stairs and they said they'd take care of it and call if they had any questions which they were more than happy to do when it came to leveling out our floor but decided not to call to confirm we want the smaller edging around our brand new doors. Now not only do we have four gaps and tripping hazards at our main entry doors, we have cold air seeping in, and after two entire months of waiting for phone calls and calling with no answers, they finally get back to us telling us they cleared it and we were OK with it which we weren't and now won't fix it. They also didn't nail in some of the trim and its now sticking out and they haven't said anything about fixing that either. Horribly unprofessional, lazy unresponsive management, and now lying. Ill be taking my business elsewhere and if ever anyone asks for recommendations I'll give them this companies name and tell them to make sure to steer clear.

Crew2 installed two obviously damaged boards in our den that has ruined the whole installation. The damaged boards were crushed along the edge where they interlock and temperature related expansion/contraction of the floating floor is causing the boards continual damage. Attempts to resolve the issue with crew2 has been a nightmare that is still ongoing. In addition to incompetent installation and lack of customer service, the installers scuffed our freshly painted walls by leaning on them and stole our remaining installation supplies when the job was complete. I highly recommend getting another company to install your floors.

We decided to use Home Depot to design/build a wet bar for our basement. The design process was smooth and they advised us they use Crew2 for the install. Our estimator from Crew2 was very timely/responsive, so I thought we were off to a good start. However, once we paid and the cabinets were made, things took a different turn. Our cabinets arrived several weeks ago, and then the process began of trying to schedule our install. You'd think this would be fairly straight forward to provide install dates, however, many weeks later, and many emails later to our "scheduler" - I've yet to hear anything back other than "I still haven't received dates from my installers for your project. I've sent out requests again and hope to have some responses when I get into the office tomorrow. I'll call as soon as I have dates to offer." That was a couple weeks back and yet still no communication from the scheduler despite my repeated efforts to reach out for updates. It's mind boggling to me that someone whose job it is to schedule a project can't even figure out what possible dates are available after several weeks of reaching out to their installers. I've sent an email in hopes of getting a new scheduler assigned to our project, but I'm not very hopeful in hearing back from them either. For now, I guess I'll just keep sitting on all the boxes of cabinets in my garage and delaying the whole project e.g. countertop, backsplash, plubming, electrical, etc in hopes of getting an install date or some type of response at some point. If I were to do it again, I'd gladly use Home Depot for the design services, but if Crew2 is the installer that they've partnered with in your store/region, then I'd consider exploring options to take the designs from Home Depot to another contractor.

1. Worked with Home Depot to order door in August 2017. 2. After multiple visits and discussion, they finally got the order correct. 3. Wrong door was delivered. 4. New door finally arrived in January 2018. 5. Asked for Jason from Crew 2 to install. 6. Installation finally happened February 26, 2018. A new installer showed up. 7. I had to run to Lowe's for hardi plank so outside trim could be finished. ($30.00) 8. Installer said he will be back to finish outside and inside trim. 9. March 18th - no word from installer. Noticed he only used one long screw to attach strike plate. 10. He removed old door, but I cleaned up the rest of job site. 11. Guess I will finish the job. 12. Worst home improvement experience I ever encountered.

Minnesota's Winter was fast approaching, and I needed a new door quickly. We purchased a new door from Home Depot. After the first installation appointment was cancelled, a new installation time was arranged for the following week. Home Depot contracts with a local company, Crew2, to handle their installation jobs. I was fortunate that Crew2 employed Mr. Shawn Hazel (S.P.H. Contracting LLC), a local remodeling pro with special expertise in older homes, to install a new entry door and storm door on our 1948 Rambler-style home. Because of the age of the house, several installation details required a customized approach. Shawn performed the installation by himself, and did so with outstanding attention to detail. He was friendly and professional, and cleaned up after the job was completed. I was very pleased with the result, and would definitely hire Shawn Hazel (S.P.H. Contracting LLC) again for any remodeling job.

Crew2 took four weeks to measure the door and provide Home Depot with the measurements. Even though I was concerned with the time it took to get the door ordered. The door arrived over a week ago and Crew2 picked it up last Thursday. I called Home Depot last Saturday to find out why I wasn’t on a schedule. They assured me that Crew2 would call me no later than Wednesday. As of Noon on Friday no one had called to schedule the install. After another conversation with Home Depot asking for my money back, they suddenly wanted to get the work scheduled. At least 4 weeks of delay is related to poor customer service with Crew2. I fired them. Do not use Home Depot or Crew2 for this type of work.

Fine. Few scratches but to be expected.

Purchased new carpet through Home Depot which did include free old carpet removal and new carpet install. Measure appointment did go fine. Carpet was ordered (Nov. 2016) then I got a call to schedule an install date. Agreed to wait till after the holidays since they were quite busy. Chose Dec. 30th, 2016. Two Crew 2 guys did show up on that date and did take a look at the job at hand. All furniture had been removed (by myself and husband) except for 1 couch and 1 dresser. New carpet was to be installed in dining room, living room, 2 closets, hallway, and 2 flights of stairs after old carpet removal. The crew (2 guys) were rather quiet and did not engage in much conversation. Crew appeared unsure of the job and their abilities. Then I was asked if I had a sample of the carpeting that we had chosen at Home Depot which I did. The carpet sample was taken outside to the truck then I was told that they believed that the wrong carpet was in the truck. He stated the color was correct but the quality was not. He asked me to take a look as well. I went out to the truck and he was showing me the twist and height of the carpet threads stating that the quality of carpet in the truck was less than the quality of carpet that I had paid for (this carpet did have level 1 and level 2, we ordered level 2 which is more dense and more expensive). I had a hard time determining if he was right or wrong but decided he looks at a lot of carpeting and should know what he is talking about. I was also told that they could go ahead and install that carpeting but that it would put the carpet warranty at risk. I then called Home Depot and the installer and I both talked with the carpet dept. He was asked to cut a good size piece of that carpeting so that my husband and I could drive it to the store so that they could take a look at it. So, the Crew 2 guys left and we had to drive the chunk of carpet to Home Depot. IT WAS THE RIGHT CARPET! I do think that just maybe the Crew 2 guys really did not want to do our carpet install that day or were unsure of their abilities for the job. So, today will be attempt #2. I was told to expect a call between 12 and 3 from the installers with a 15 minute window of arrival. I did ask how late the installers work because if they don't arrive until 3 today I wanted to make sure that there would be time to finish the job. I was told that they will work well into the evening. Once again we have removed all furniture and are ready on our part. We will just see how this goes and I will write a follow-up review. I did request a different crew and was told that they understood and that it was no problem. I just am hoping for a professional job to be done this time! We shall see!

Awful. They delivered the door with a broken window. When they returned weeks later, they didn't the proper equipment. The next appointment was a no-show. They have been unable to reschedule. I'm going on more than two months from when the door was to have been installed originally.

The first Crew2 duo that came to my home to unbox and inspect my 18 cabinets and all of the accompanying trim were John and his son, Tyler. John was in charge and argued with me over not moving the cabinets to the inside of the house where they could acclimate before installation. High humidity + wood = not a good thing. John saw the wisdom of my logic when I pointed out that they would have more room to work in the garage if they brought the cabinets in. My husband has a sports car on the other half of our garage that he had protected by laying several layers of padding over the car and erecting a Styrofoam insulation wall down the middle. All kitchen remodel service providers were told that the other side of the garage was forbidden from them and to stay away from the foam wall. John threw pieces of cardboard over this wall and on top of the car - my husband gave them an ear full when he came home for lunch and saw this. Part of what we paid for was hauling away of dunnage. John told me that he couldn't take the cardboard because it was raining. Poor planning on his part for not having a tarp to cover the bed of his pickup. John promised that all of the cardboard would be neatly stacked and hauled away by the installers. All of the foam corner protectors were supposed to be put in to my recycling bin that I went out in to the rain to get and place just outside of the open garage door for them. After they left, I was never given a list or told what replacement parts John was going to reorder from Kraftmaid. I also discovered that my garage was a disaster area: foam corner protectors everywhere, items knocked over on top of one of my husband's storage cabinets, and a giant sprawling pile of cardboard. I spent 3 hours cleaning up this garage so that future deliveries had space in this area. I complained to Home Depot and when my husband called Zach (Crew2 Project Leader) 3 weeks later (due to reorder) to schedule the install date - Zach told him that he would send "the A team". The second duo from Crew2 came out the Tuesday and Wednesday after Labor Day. Adam, the leader, and his helper argued frequently about how to proceed during the installation work.. I caught several major mistakes during the process; such as, missing a filler strip between cabinets and not hanging the 2 "Knick-Knack" shelving units on either side of the kitchen window. I observed poor work environment behavior; such as, dropping cordless drills inside the top drawer of one of the base cabinets, dirty hands/tools/rags while handling off white cabinets, dropping trim pieces, dragging cabinet parts across the floor, spitting tobacco chew in to a cup located within the kitchen area, finding wall studs by drilling a line of holes with a drill bit until they hit one (yes, they had a stud finder), and dropping tools which would hit cabinets. Adam was a big guy and I would liken him to the bull in the china shop. Adam was observed banging the corner of a frig panel in to the ceiling - gouging it, knocking a stack of interior shelves off of a cabinet to the cement garage floor resulting in damage to a couple of shelves, he broke his own truck window - leaving small squares of glass all over my driveway, spilled a Coke all over my sink base cabinet plus down the front of my frig then did not clean it up, and I had to yell at him to remove a sliding door when he began to muscle a tight fitting cabinet thru the opening of my dining room sliding glass doors. During these 2 days, my husband was having a medical emergency and I was left to try to deal with Adam, who gave me the impression that he didn't like a woman telling him what to do. The medical emergency gave me the excuse to get these 2 out of my house early on Wed and leave the job. My husband had an appendectomy at 11pm that Wed evening and when I arrived home at 1am from the hospital - a glaring mistake popped out at me from my kitchen. The Super Susan corner cabinets had been installed incorrectly so that the cabinet doors opened in the wrong direction! This meant that almost all of the lower cabinets would have to be unfastened and moved so that these 2 corner cabinets could be swapped to the correct orientation. By Friday (9/9) things had calmed down with my husband so that I could begin to scrutinize the work that had happened in my kitchen and was horrified at what I found. There are dents, scratches, chips, and gouges on the inside and outside of many of my cabinets. There are fastener holes everywhere (mostly on the insides) where screws were driven through and then removed for whatever reason - one cabinet alone has 8 of these holes! This activity tore chunks out of 2 top edges of a couple of cabinets. Cabinets, panels, and trim are not installed level - some have visible curves and slopes to them. One of the upper wall cabinets has NO wall anchors attaching it to wall studs which means that it could come down after it is loaded with dishes. Caulk was used to hide gaps from poor workmanship and this is smeared/glopped on the outside of many cabinets. There are several fastener holes drilled through the good outside face of several pieces. Remember that sports car in the garage? A bunch of 8 ft pieces of trim were placed so that they rested on the foam wall and over hung that car in the garage! Poor workmanship was the rule during these 2 days! Scott Bass, a District Services Manager with Home Depot, came to my home at 3:30 pm on 9/14. Scott spent 2.5 hours taking pictures and documenting all of the issues, which should prove to all of you how much damage had been done. Scott seemed very knowledgeable and we were feeling optimistic that this was going to be taken care of. Scott assured us we would hear from him by Friday (9/16). I agreed to send Scott pictures on September 15, of some complaint items that he wasn't able to see on his visit. Late Thurs, Scott confirmed that he had gotten these photos and would get back to us the next day. Late Friday evening, I still hadn't heard from Scott, so I sent him an email. Said he was still waiting to hear from Crew2 and he would get back with us Monday, September 19. During this weekend of waiting, I caught 2 more mistakes: a missing filler strip between an upper corner cabinet and a wall cabinet and screws driven thru a plastic rib on our sink base which compromises the strength of this area. The sink base has the words "INSTALL WALL SCREWS HERE" molded in to the plastic in 2 places and of course, our screws weren't put in these locations. There is a cut out in the back of that wall cabinet for an outlet that is located on the inside of the cabinet to hide under-cabinet lighting transformers in. This means that adding the missing filler strip moves this outlet hole; therefore, that cabinet is ruined. In an email from Scott one week ago, he stated that he was waiting on feedback from Crew2. As of this writing (9/23), my husband and I have heard nothing from Crew2 and there is no action plan from Home Depot yet. (See review for Castleton Home Depot). My advise is to find your own installers for items purchased from Home Depot and stay away from Crew2.

It was through Home Depot. We used Crew 2. Crew 2 is I guess the installer. The guys were local somewhere in Indianapolis. They were purchased through Home Depot and then Home Depot outsourced them through the installation. They have to have a certain maker and then the installers. The initial one, and I don't think this was there fault or anything, but the counter tops were ordered incorrectly from or by Home Depot so when they came in they did a fantastic job of installing those counter tops but eventually they had to be remade and when they took the old ones out and put the new ones in there were some problems. So I removed the old ones. We ordered the new ones and when they came in they weren't ordered to the specifications that we thought we ordered them to. So they left the ones that they installed, the improper ones, until the new ones/correct ones could be made. Then when they removed the old ones and installed the correct ones there is some issue with the leveling of the counter tops.

Terrible. They were the sub of the Home Depot Richfield store. I scheduled the work 6 weeks out since I work out of my home and needed to put work on hold while the install was going on. I needed a Thursday and Friday install. I was assured by the store that work would take 2, possibly another half day to finish up on the following Saturday. This was confirmed by Cory the Crew2 scheduler. The installer showed up at 10:00 AM on Thursday and asked if I had picked up the materials. Of course I hadn't and never intended to. He found the mistake and said it would take the day to get the materials. He came back on Friday asking how I was going to move the appliances - when I told him and showed him that I had paid to have them moved, he said he couldn't since there was only him. He then said the old floor needed a coat of primer that he would apply on Monday, which could have been done on Friday, taking 45 minutes. he then left the job to work on another project for the day. He would never commit to when the project would be done and came in more than once at 10:00 AM and left at 3:00. The project ended up taking 8 days rather than the promised 2 1/2. The project cleanup was very poor with mortar on woodwork and wood chips in the living room carpet. Calls to Crew2 often went unanswered and messages not returned. In my opinion staffing the project was inadequate. The installer did not care about the project timing (nor did Crew2). My mistake in not checking Angie's list for previous reviews. I would never use this company or Home Depot for any install work again.

After purchasing the carpet through Home Depot, we waited months to even get an initial install date because the old carpet we had in our home was tacked down over a very old carpet that was glued down to the sub-floor. Contractor crews from Crew2 came to our home twice. The first time they refused to do the job because they didn't have a "machine" to do it. The workers took pictures and explained to their manager that the carpet was glued down and they couldn't remove it by hand in the time allotted for the job. Somehow the managers got the idea that there were 2 carpets glued down, one glued to the sub-floor and one glued on top of that, but that was not accurate. The manager didn't return our phone calls to re-schedule the job in what we felt was a timely manner, so we called the manager at Home Depot, and he finally got the subcontractor manager to call back. We got a new appointment with them for 5 days after the initially scheduled job. So, today, the workers showed up with the "special machine" the first workers felt was needed for the job. "No, we can't use this, it's for a cement sub-floor and your sub-floor is wood, it would hack up your floor. We didn't know it was a wood sub-floor." (ummmm....the initial workers took pictures of the floor and had refused the job because they didn't want to hack up the wood sub-floor with hand tools). The second crew took up the non-glued-down top carpet (God bless 'em, took them about 20 minutes), then they tried to work on the glued down carpet with some hand tools for a couple of minutes and then figured they couldn't do it in the time allotted them for the job and they left. Back to more phone calls to Crew2 and Home Depot. The people managing the Crew2 called us back (after a few hours and a phone call from the manager at Home Depot to them again), and they said they'd have to come back and do an estimate for a "special bid" job. They then wanted us to give them $400 more to come remove the glued down carpet from the rest of the room (of which there was, by that time, only about 3 feet by 27 feet left to do--as measured by myself with a tape measure) My husband, father-in-law, father, teen-aged son and daughter, and I spent our entire day ripping out the glued down carpet they wouldn't do, then the company wouldn't send someone to give a new estimate; they just quoted some random dollar amount over the phone based on what my husband told them. We ended up canceling the job and the carpet we'd ordered. Our main concern is that if a company is going to do a job they need to go in, see exactly what needs to be done and what tools and workers are needed to do it, and give a REAL, honest, up-front estimate of the cost and hours of labor that will be involved before they set to work on the job. This company went in, didn't have the tools, workers, or hours to do the job, left us in a lurch with our lives upside down, and demanded more money to come back and finish the job they had promised to do for an initial much lower price.

Originally, went to the home depot in New Hope but could not find anyone to talk to about buy a sliding glass door (patio door). So went to the Home Depot in Plymouth. Got assistance and found a door for $850 and $479 for installation. Oh but wait - We can't order it until I pay $30 for their contractor to come out and measure the current space to make sure it fits but we will honor the sale price. We have a standard 72" by 82' opening. I paid & was told someone would call to set up the time for the measure in 2 business day. 4 days no call. Called Home Depot = Oh I'll check and call you back. No call. This was repeated for 3 more days. Finally the Crew 2 person called and it is now another week before they can come out. Person arrived and listed all kinds of extra charges for the installation, many of which seemed as normal installation things. So what did the original $479 cover - No one could tell me. The person also stated they would have to install and charge me for a smoke detector for every room in the house and a second carbon monoxide monitor. The info would be faxed back to the store that evening so I could go order the door the next day. Got to Home Depot midday, had to search all over for the information. Reviewed the installation information which the cost is NOW $914. Oh and the door I originally picked out was $1126. Oh well they could take 15% off and make it $957. What happened to the original price of $850. No one knew. But the $30 I paid for the measurement could be put toward the installation cost. Big deal. They played me big time and I am now out $30 for the trouble because I am not hiring them for anything. Unprofessional and devious. Now starting search over for someone hopefully more reliable.

I went to Home Depot to have new doors put on my house. They contract with Crew 2 to come out and do the work. After setting up with Home Depot it took Crew 2 4 days to contact me to set up a time to come and measure for the doors. Not bad but not great either. The gentleman from Crew 2 showed up at the beginning of the two hour window they gave me so that was good, but it quickly went downhill from there. First he informs me that they can't replace the front porch door as the frame was built into the Stucco. I said well there's a door there now, how come you can't replace it? He then told me that He couldn't replace it because it was load bearing and they don't work on anything like that. Okay fine, so we go to the side door. He literally took 2 measurements. One vertical and one horizontal. Now the other contractors that I've had come to give me a bid, have taken at the minimum 8. To figure out how out of Square the door is. Not this guy. So now I'm thinking this is not going to go well. He then tells me that we'll have to pull a permit. I understand that. Then he says, "how many bedrooms do you have here." I said " how is that relevant to getting a door put in?" "He says you have to have smoke detectors in each bedroom and one on each level, in addition to carbon monoxide detectors. If I just tell him how many bedrooms they can install them." So now I'm thinking he's just trying to upsell me. So I say no we won't be needing any of that and we're just looking to get the door replaced. He then proceeds to tell me that there's a state law that says anytime you pull a permit the inspector has to check that you have smoke detectors in each bedroom and if there isn't then they fail the permit. So if I wasn't going to tell him how many bedrooms we had to put smoke detectors in, he wasn't going to submit my measurements for the doors since the permit would fail anyway, as we didn't have them install the detectors. I then told him we wouldn't be doing business with them and asked him to leave. I checked on the law and there is indeed a law about this but doesn't pertain in this situation as it's considered exterior work. I also called and left a voicemail with the manager of Crew 2 about this interaction and have not received any response.

friendly, professional, great job, fast

They started in May 2014 and didnt finish until November 2014. They dragged it on. People frequently didnt show up, or they didnt have the materials they needed. I would not allow them to perform services for me again.

Bought carpet through Home Depot and they used Crew2 for the installation. The contactors who did the work were good to deal with but the people at the HQ are horrible. They do not have any customer service and are downright rude. The only way I could get Crew2 to call me back is if I went through Home Depot first. The whole project of 220ft of carpet and flooring took two months. They never came back to finish the trim. I had three different contactors that had to complete the job. DO NOT GO THROUGH HOME DEPOT OR HIRE CREW2!!!!

These guys were great! Excellent quality work, especially considering the fact that they expected quarter round to be removed while HD told us to leave it on. Ended up taking about twice the amount of time they expected but the crew did not complain or blame us in any way. Seams are almost invisible and they went above and beyond with some detail work that they didn't have to do such as wrapping small exposed edges next to stairs, etc. Overall very impressed.

Install date was not met....They were not very honest as to why they would not install the counter on the date as promised. They were a month late...I feel they were looking for more business in Willmar before they would come from the Minneapolis area to Willmar.. We are 100 mile away...They did make monetary compensation ... or Home Depot did. The check came from HD