Crew2

They do a fine job. They did exactly what they advertised.

They did a fine job. They have a good reputation and I was happy with their service.

The service was alright. I do not think I would use the again in the future. The men were very pleasant but I found that where the unit sat while they were doing the cleaning there were spots on the carpeting.

The service turned out okay. They did a fine job and were very polite. They did everything at the price quoted and I was happy with the service.

They did an excellent job. They stuck to their price. It was slightly damp when it was returned to us but if was very nicely cleaned. They were able to do the cleaning and did absolutely no damage which is quite a feat. The cleaning process does not involved chemicals and is safe for pets. They are also locally based.

They did a really good job. One of the stains got darker after they left, and the manger came right out and took care of the stain the next day. The price was also reasonable and I thought the service was a very good value. I like the chem-dry process better than the steam cleaning process. I was very impressed with them.

Their work is usually good. We did have an incident with a technician that may have taken some money from me but I was compensated for the incident. Generally their service has been really good. They do good work. The last time they came out, the owners did the actually cleaning of the carpet.

I didn't use them for any other reason other than I just couldn't find any really reliable information, no reviews or anything regarding this type of remodeling project. And, because they're sort of a larger franchise-type company. I was looking for someone that I could use over time and not just for one project. It had a different flavor. The person who comes and does the estimate's not a builder and doesn't really have any knowledge, that kind of put things behind a bit.

We were very happy with Crew2. Home Depot subcontracted out the installation of our carpet to them. They did a terrific job. We are very happy. They were on time, they worked quickly, and were very professional. The carpet looks great. Everyone was very professional and courteous. I would use this company again.

The subcontractors damaged property of mine. Some of the work was sub-par and never finished. Work was very slow. They had to be constantly reminded of what they were there to do. They would skip things that needed to be done and you would have to remind them of the contract. The project was suppose to be two weeks and after 4 months I finally got someone else.

We did not order the door thru Crew2. The installer was very dilligent about making sure the new door was not damaged in any way. The reason I say this is because we actually had to replace the door three times (from the same company) before deciding to go with another company. Each time, Crew2 did the install. They were very professional and did a great job on the installation process. The workers were clean and pleasant to work with.

It took a bit longer than we thought to get started on the project, but once they started it went pretty fast considering the size of the job. At one point the shower head was going to be way too high, but Gary Kinsley called the plumber right away and had him lower it so we could reach it. The buying experience was ok, but i would have liked to have had more color choices in the tile. The vanity they installed is really nice, with soft close drawers. All of the fixtures seem to be a very good quality. There are a couple of things that could have been done better, for instance, the knock down ceiling is not the best, and most of the pulls for the vanity and linen closet are a bit crooked. The tiling was done very nicely.

I called with a coupon in hand. Scheduling was easy and painless. I got a reminder call the day before with a request to start an hour earlier than originally scheduled. He arrived within 10 minutes of the scheduled time. Nick was very kind and thoughtful. I felt safe having him in my home, which is not always the case when a "stranger" is in your home for 90 minutes. He was wonderful with my dogs and respectful of my home. He diligently cleaned the carpets on 2 levels of my home as well as multiple area rugs. The carpets and rugs look great.

Once the carpet arrived in their warehouse they were very professional about setting up an installation appointment, letting us know what to expect & how to prepare prior to their arrival. They were punctual and did an excellent job.

The project cost more than I had expected but it was a difficult project and they really did a great job.

We were referred to Crew2 by a floor sales person at Home Depot. Crew 2 does installations for Home Depot. For bathroom remodels Crew2 is a shop at home service. We met in person twice with the Crew2 sales person at our home and did considerable follow up by email and phone. We also met with two sub-contractors who do electrical and plumbing that Crew2 does not do themselves. The sales person kept her appointments promptly and was knowledgeable and personable. Crew2 sells at your home from catalogs, literature and online info that the sales person refers to while in the home. We were not satisfied with the limited detail available this way for plumbing fixtures. We went to the Kohler Design center to select our product and provided detailed specs to the Crew2 rep. Home Depot has Kohler plumbing fixures, but not the upscale Kohler products we selected. After some delay the rep was able to make a proposal by getting pricing on the Kohler product we wanted. When she presented the proposal we learned that the Kohler product was priced at MSRP. We objected since we know from past projects that contractors discount the retail prices. Again after more delay the sales rep got managerial approval to apply a discount. In the meantime we got a bid from a local plumbing & general contractor (a well-known, fairly large firm). That contractor used exactly the same spec list from Kohler and bid exactly the same installations in all three bathrooms. The price from the local contractor was substantially less. As a courtesy I informed the Crew2 rep in the hope that she or her manager had made an estimating error. I never heard from her again. I was surprised given that this project is $35K+. We have gone ahead using the local contractor. RECOMMENDATION: The time from our first contact in late July to getting the final bid in early September was excessive. I expect that if one is satisfied with using Home Depot/Crew2 in the way they are geared to do business (i.e. out of their selection of product) that they may be OK, but not if you want to do it "your way."

From the start, the salesman that came to the house was in a huge hurry to go fishing. He measured quickly and left. Then we found out he lost the measurements and had to make an appointment to come back and remeasure. Again, he was in a huge hurry to get to his place in Wisconsin and fish. When the installer arrived there was a big problem because the old floor had not been tested for asbestos. We thought the salesman had done it. They said we were supposed to do it but we wer never told that by the salesman. Finally the head of the company came out and we decided to raise the floor in the dining room and kitchen and put molding around the edge and not rip out the old floor. It turned out well and we were happy with the flooring chosen and how it looks, so all turned out to our liking, but it was not a good start.

Took weeks to get the estimate which came I at least twice as high as others. Incorrect things inclduded. Never called to follow up. Be afraid--be very afraid!

Overall, I'll give them a B. Just make sure you go over everything befor they leave.

Carpet was laid perfectly. Can't find the seams.

The installer was Tony and he was excellent. The price included all the materials. The carpet part was about $2,500.

There were a few misunderstandings, but we worked them out. Be sure there are no surprises when measuring for new installations. Check the height of the counter tops, faucets, showerheads, outlets, etc. Crew2 was very determined to get it right.

Overall it went very well, they arrived right when they said they would. Were friendly and professional. The cleaning looked really good afterwards. I think the price was a bit steep, but a 10% discount helped. I would recommend again and do this annually. One side note is that the carpet took about 4 hours to dry, and the couch took about 8. They said it should dry in 2-4 so its not too far off.

They were very thorough and very courteous. Their price was good for what they did. They were very prompt. I would use them again in the future.

Crew2 always seems to have a discount. It does not take long for our carpet to dry. There price is always reasonable. The one complaint is they did not move the sofa downstairs to clean the carpets, they kept it in the room while they cleaned and I have never had any other company do that.