Copperfield Chimney Sweeps & Repair

VICTOR AND HIS ASSISTANT DID AN EXCELLENT JOB TALKING ME THROUGH THE ACTUAL CHIMNEY CLEANING PROCESS AND EXPLAINING THE INS AND OUTS OF GOOD FIREPLACE FIRES. HE CAREFULLY AND POLITELY EXPLAINED THE PROS AND CONS OF HOODS VERSUS HOODLESS CAPS. I FELT NO PRESSURE TO PURCHASE NEW CAPS FROM HIM (TO REPLACE MY EXISTING HOODS), BUT I'M EXTREMELY GLAD I DID. HE INSTALLED THEM, AND THE NEW CAPS FIT BETTER SO THERE'S LESS CHANCE FOR CRITTERS TO EXPLORE THE CHIMNEY. I HAVE A DUAL UPSTAIRS/DOWNSTAIRS FIREPLACE, AND WHEN I USED TO BURN IN THE DOWNSTAIRS, I WOULD GET LOTS OF SMOKE IN THE UPSTAIRS, BUT NOT ANYMORE. WITH THE HOODLESS CAPS, I GET NO SMOKE AT ALL IN THE UPSTAIRS OF MY HOUSE. IT MADE COMPLETE SENSE. THANK YOU, VICTOR!

EXCEPTIONAL SERVICE; THEY EVEN CLEANED THE SMOKE STAINS OFF THE BRICK FACING OF THE FIREPLACE, WHICH WE DIDN'T EXPECT.

VICTOR, THE OWNER, DOES THE CHIMNEY CLEANING HIMSELF. HE IS VERY KNOWLEDGEABLE AND PROVIDES LOTS OF ADVICE. THE JOB WAS VERY CLEAN.

VICTOR WAS VERY KNOWLEDGEABLE AND HELPFUL BY PHONE. I DID HAVE TO CALL TWICE BEFORE I GOT A RETURN CALL, BUT MANY OTHER COMPANIES NEVER RETURNED MY CALL AT ALL. HE WAS ON TIME FOR THE APPOINTMENT, AND I DID NOT NEED TO BE HOME WHILE HE DID THE WORK. THERE WAS A LITTLE BIT OF CEMENT DEBRIS LEFT IN MY DRIVEWAY, BUT FOR THE MOST PART IT WAS SO CLEAN I COULD BARELY TELL THEY HAD BEEN THERE! HE WAS ABLE TO FIT ME IN WITHIN ABOUT 2 WEEKS OF MY CALL.

HE EXPLAINED HOW TO MAINTAIN THE CLEAN OUT IN THE BASEMENT AND WAS, IN GENERAL, QUITE INFORMED AND PROFESSIONAL. I WOULD RECOMMEND HIM TO EVERYONE - HE WAS GREAT! HE PROVIDES EXCELLENT SERVICE AND REALLY KNOWS HIS STUFF. EXPERIENCE WAS VERY POSITIVE. HE WAS PROFESSIONAL, KNOWLEDGEABLE, RESPONSIVE AND PUNCTUAL.

VERY KNOWLEDGEABLE, ARRIVED ON TIME, AND PERFORMED THE WORK EFFICIENTLY AND NEATLY.

THIS GUY KNOWS HIS STUFF. HE NOT ONLY CLEANED THE CHIMNEY AND CHECKED THE CONDITION OF THE OUTSIDE MASONRY, HE GAVE US A QUICK PRIMER ON WHAT WILL MAKE OUR FIREPLACE BURN BETTER AND CLEANER. SHOWED UP ON TIME, WORKED QUICKLY, AND LEFT NO MESS BEHIND.

ON TIME. EXCELLENT COMMUNICATION. EDUCATED MY WIFE ON THE OPERATION OF OUR CHIMNEY. A+++++

THEY'RE VERY GOOD IN COMMUNICATING UP FRONT WHAT THEY CAN DO FOR YOU BEFORE DOING IT.

WE WERE GIVEN GOOD INFORMATION AND ADVICE. VICTOR SKELLEY WAS VERY PERSONABLE AND KNOWLEDGEABLE. IT WAS OBVIOUS THAT HE KNOWS HIS BUSINESS, TAKES PRIDE IN HIS WORK, AND ENJOYS IT. THAT CAME THROUGH EVEN OVER THE TELEPHONE WHEN I FIRST CONTACTED HIM ABOUT THE JOB. ALL WENT VERY WELL. WE WILL DEFINITELY HAVE VICTOR BACK WHEN WE NEED OUR CHIMNEY /FIREPLACE SERVICED AGAIN.

VICTOR EXPLAINED HOW THE CHIMNEYS WORK AND MADE SOME RECOMMENDATIONS FOR WORK DONE - THAT HE DOESN'T DO HIMSELF - TO MAKE THE AIRFLOW IN THE HOUSE BETTER. CHECKED OUT THE CHIMNEYS TO MAKE SURE THEY WERE IN GOOD SHAPE, AND HE ALSO RECOMMENDED WE REPLACE OUR CHIMNEY CAPS TO PREVENT PULLING SMOKE BACK INTO OUR HOUSE. TRIED IT WITHOUT THE NEW CHIMNEY CAPS AND HAD SMOKE PROBLEMS. HAD HIM COME BACK AND REPLACE THEM AND NOW WE NEVER GET SMOKE BACKED UP INTO THE HOUSE AS LONG AS WE FOLLOW HIS INSTRUCTIONS WHEN USING THE FIREPLACE. VERY PROFESSIONAL, AND WILLING TO GIVE LOTS OF ADVICE. NO PRESSURE TO BUY EXTRA ITEMS MENTIONED IN ADVICE. GOES THE EXTRA MILE TO MAKE SURE EVERYTHING IS IN GREAT SHAPE.

VICTOR WAS ON TIME, EVEN A LITTLE EARLY. HE WAS VERY POLITE AND REASONABLY PRICED. DIDN'T TRY AND CHARGE US FOR UNNECESSARY ITEMS. WE WERE ARE NEW OWNERS OF THIS HOUSE. HE EXPLAINED OUR FIREPLACES AND WHAT TO DO WITH EACH. WE WILL BECOME REGULAR CUSTOMER FROM THIS POINT. WE HIGHLY RECOMMEND HIM.

HAVING NEVER HAD THIS DONE BEFORE, I CANNOT COMMENT ON PRICE, BUT EVERYTHING ELSE WAS HANDLED EXTREMELY WELL.

VICTOR CAME AN HOUR EARLY, WHICH WAS NOT A PROBLEM. HE ALLOWED ME TO INSPECT THE WORK, WHICH I APPRECIATED A LOT. HE REALLY TAKES A LOT OF PRIDE IN HIS WORK.

COPPERFIELD ARRIVED ON TIME, EXPLAINED WHAT WAS GOING TO HAPPEN AND SOME OF THE THINGS THEY'D LOOK FOR. THEY ASKED IF WE HAD ANY QUESTIONS OR CONCERNS, AND EXECUTED ALL WORK WITH CARE AND DILIGENCE. THIS IS AN INCREDIBLY KNOWLEDGEABLE COMPANY WHO HELPS THE HOMEOWNER UNDERSTAND HOW THE SYSTEMS WORK AND THE BEST WAY TO UTILIZE THEM. TRULY ONE OF THE BEST CUSTOMER SERVICE EXPERIENCES I'VE EVER HAD.

VICTOR SKELLY WAS FANTASTIC. HE APPEARED AS SCHEDULED, QUOTED A FAIR PRICE AND DID THE WORK IMMEDIATELY AND BEAUTIFULLY. HE ALSO REPAIRED A FIREPLACE FLUE AT NO CHARGE. HE WAS KNOWLEDGEABLE, PROMPT, PROFESSIONAL AND THOROUGH. WE ARE VERY PLEASED WITH HIS WORK!

VERY THROUGH AND EXPLAINED EVERYTHING THAT HE WAS DOING. HE ALSO DID SOME MINOR REPAIR WORK THAT HE DID NOT CHARGE FOR.

THEY DID ONLY THE WORK REQUIRED (ANOTHER COMPANY HAD QUOTED MUCH MORE EXTENSIVE WORK). VERY PROMPT, COURTEOUS AND INFORMATIVE ABOUT FUTURE MAINTENANCE.

VERY KNOWLEDGEABLE AND PROFESSIONAL. RECOMMENDED REPAIR THAT NEEDS TO BE DONE IN THE FUTURE. TOOK THE TIME TO EXPLAIN WHAT IT WAS HE WAS DOING AND WHY HE WAS DOING IT.

VICTOR ANSWERED THE PHONE WHEN I CALLED, GAVE ME AN ESTIMATE OVER THE PHONE AND SET AN APPOINTMENT FOR THE NEXT DAY. HE ARRIVED ON TIME, AND IN A 1/2 HOUR THE JOB WAS DONE. HE EVEN CLEANED OUT THE GROWTH IN ONE CORNER OF THE GUTTER WHILE HE WAS UP THERE.

WE WERE LITERALLY ON OUR WAY OUT OF TOWN WHEN WE NOTICED WATER IN THE BASEMENT FROM CLOGGED GUTTERS. BAD STORMS WERE ON THE WAY AND WE NEEDED SOMEONE OUT HERE RIGHT AWAY. VICTOR RETURNED MY CALL PROMPTLY, UNDERSTOOD THE SITUATION, AND RESPONDED QUICKLY. HE SAID HE WOULD DO A ''PROFESSIONAL JOB'' AND HE DID!

THE SERVICEMAN WAS VERY PROFESSIONAL AND TOOK THE TIME TO EXPLAIN ALL OF WHAT HE DID AND WHAT WE COULD EXPECT GOING FORWARD. HE WAS VERY PLEASANT TO DEAL WITH AND WE WOULD DEFINITELY HIRE THIS COMPANY AGAIN.

SINCE HE DID ALL THIS WORK, I HAD TO HAVE A ROOFER COME OUT FOR SOME ROOF ISSUES. HE CHECKED AROUND THE CHIMNEYS FOR LEAKS WHILE THERE, AND SHOWED YOU WHERE THE PERSON THAT REPAIRED THEM DIDN'T. HE SIMPLY HAD APPLIED CEMENT TO THE OUTSIDE SO IT LOOKED REPAIRED, WITHOUT ACTUALLY FIXING ANYTHING, AND DID THE SAME WITH THE MASONRY CROWNS. THE ROOFER WAS ABLE TO EASILY INSERT A SCREWDRIVER INTO THE CHIMNEY WITHOUT EFFORT TO SHOW ME THE HOLES THIS MAN HAD LEFT. I THOUGHT WE HAD AN UNDERSTANDING AND A RAPPORT, AND THOUGHT I COULD TRUST HIM. THAT WAS THE PART THAT BOTHERS ME THE MOST

VICTOR ARRIVED EARLY, HE SPENT TIME INSPECTING THE CHIMNEY AND GIVING ME POINTERS ON WAYS TO KEEP IT CLEAN AND IN GOOD REPAIR. HE REPLACED THE CAP. THEY WERE REASONABLY PRICED AND PLACED A DROP CLOTH AROUND THE AREA TO KEEP THINGS CLEANER. I WOULD RECOMMEND HIM WITH OUT HESITATION. THE ONLY THING I WOULD DO DIFFERENTLY IS COVER EVERYTHING TO AVOID ANY SOOT REMAINS.

STUCK TO ESTIMATE, PROMPT, THERE WAS NO MESS, AND I WOULD USE THEM AGAIN.