Burnomatic Mooney & Ridler

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The price was very good.

It went very well.

THIS WAS REALLY A MIXED EXPERIENCE. WHEN I FIRST CALLED, I WAS TOLD GREG WOULD NEED TO CALL ME BACK. HE NEVER DID, SO I CALLED AGAIN TWO WEEKS LATER, AND THIS TIME HE DID CALL ME BACK, AND WE SET UP AN APPT. THE RATE WAS TO BE $99/HOUR, AND I WAS TOLD IT WOULD TAKE 1-2 HOURS UNLESS THERE WERE PROBLEMS. I WAS THE FIRST APPT OF THE DAY FOR THEM, AND THEY ARRIVED AT 8:10AM PER PLAN. THEY WERE DONE AT 8:55, BUT FOR SOME REASON I WAS CHARGED FOR 1.25 HOURS. WHEN I ASKED ABOUT IT, I WAS TOLD I WAS CHARGED FOR TRAVEL, TOO, BUT THAT'S STILL ONLY 55 MINS. WHATEVER. NEXT, THERE WERE TWO GUYS, ONE WAS ''THE NEW GUY'' WHO WAS BEING TRAINED, THE OTHER A VETERAN. IT SEEMED LIKE THE NEW GUY KNEW MORE THAN THE VETERAN, CERTAINLY ABOUT CUSTOMER SERVICE. HE POLITELY ANSWERED MY QUESTIONS, SHOWED ME HOW TO DRAIN AIR OUT OF MY RADIATORS AND REFILL THEM, ETC. THE OLDER GUY WAS GRUFF, CONFUSING, AND NOT VERY FORTHCOMING WITH INFO. IF YOU ASK FOR THEIR NEWEST GUY, YOU SHOULD BE FINE. OTHERWISE. POTLUCK

THIS COMPANY SERVICES BOILER-TYPE FURNACES (WE HAVE RADIATORS). THE SERVICEPERSON GAVE MY HUSBAND A LOT OF INFORMATION AND TIPS. HE CLEANED THE FURNACE, DRAINED THE RESERVOIR TANK, CHECKED THE PRESSURE AND TEMPERATURE. I GUESS IT HADN'T BEEN CLEANED IN 20 YEARS, SO IT NEEDED IT. WE WERE HAPPY WITH THEIR SERVICES. THEY CHARGE FOR THEIR ACTUAL TIME.

THEY REMOVED EXISTING FAUCET WHEN THE PART WAS PERFECTLY FINE AND THEN REPLACED IT WITH A INFERIOR PRODUCT WITHOUT MY AUTHORIZATION. THEY DIDN'T RETURN THE PART TO ME EITHER. BUT THEY DID CORRECT THE PROBLEM.

THEY WERE RECOMMENDED TO ME BY A FRIEND WHO ALSO HAD VERY GOOD SERVICE.

ALTHOUGH, I DID NOT END UP HIRING THIS COMPANY FOR THE WORK, THEY WERE EXTREMELY COURTEOUS AND PROFESSIONAL IN DOING THE ESTIMATE.

NEVER CALLED BACK.

BURNOMATIC WAS RECOMMENDED BY SEVERAL PEOPLE. I CALLED ONCE AND GOT LIMITED INFORMATION, BUT WAS ASSURED THAT A MAN IN CHARGE WOULD CALL BACK. NO ONE CALLED. I CALLED A SECOND TIME SEVERAL DAYS LATER AND LEFT A MESSAGE ASKING IF SOMEONE WOULD CALL AND AT LEAST LET ME KNOW IF THEY WANTED MY BUSINESS OR IF THEY WERE TOO BUSY, BUT PLEASE CALL ME. STILL NO CALL. GIVEN MY MESSAGE I REALLY THOUGHT I'D GET A CALL BACK. NONE, NOT EVER.

GREG WAS ON TIME AND FRIENDLY AND SENT US A BID RIGHT AWAY. THE PROBLEM WAS THAT THE BID WAS FOR A BOILER THAT WE LATER LEARNED WAS TOO SMALL AND IT DID NOT INCLUDE A CHIMNEY LINER. I EMAILED GREG A FEW WEEKS LATER (BUT WITHIN THE 30 DAYS WE HAD TO ACCEPT THE BID) AND ASKED FOLLOW-UP QUESTIONS REGARDING THE SPECIFICS OF THE BID. TWO WEEKS LATER, WE'VE HEARD NOTHING FROM THEM. DID NOT INSPIRE CONFIDENCE THAT THEY'D BE RESPONSIVE IN THE FUTURE.

OVERALL EXPERIENCE WAS EXCELLENT. REPRESENTATIVES OF THE COMPANY ARRIVED PUNCTUALLY AND COMPLETED THE JOB IN THE ORIGINAL ESTIMATED TIME. SUBCONTRACTED ELECTRICAL WORK WAS GOOD. CLEAN UP AFTER THE JOB WAS GOOD.

THEY CHARGED AN HOUR FOR TRANSIT TIME, WHICH THEY DID NOT MENTION THAT THEY WOULD DO. I COMPLAINED AND THEY DOWNED IT TO 1/2 HOUR. IT TOOK SEVERAL CALLS AND, IN FACT, I NEVER DID SPEAK WITH WHO I WAS SUPPOSED TO. I JUST WAITED FOR THE BILL AND THERE IT WAS.

CONVERTED A CLOSET INTO A SMALL POWDER ROOM.

CAME OUT PROMPTLY TO SUPPLY ESTIMATE. FOLLOWED UP AND COOPERATED WITH THE PEOPLE REMOVING OLD BOILER. VERY SATISFIED WITH THEIR WORK.

CALLED TO REQUEST SERVICE. SET TWO APPOINTMENTS AND BOTH WERE MISSED. THEY NEVER CALLED OR SHOWED UP. AND WHEN I CALLED TO EXPRESS MY DISSATISFACTION, THEY WERE RUDE AND DEFENSIVE

CHARGED FOR ONE AND A HALF HOURS WORKED ONLY THREE FOURTHS HOUR

I GOT BIDS FROM 3 OTHER BUSINESSES AND FOUND BURNOMATIC TO BE THE MOST RESPONSIVE AND PROFESSIONAL. I THINK THEY DID AN EXCELLENT JOB.