Burnomatic Mooney & Ridler

The repair was fine, but it took the plumber 2.5 hours to get the part. We were billed 3 hours total for the job.

Great-2nd floor now maintains a comfortable temperature

They were very responsive and punctual. Answered all of my questions.

They were amazing. The plumbers were the best we've ever seen. They did great work. Professional. Courteous. Great communication. Responsive. I would hire them again in an instant. Their price was a bit higher than most BUT WELL WORTH IT! If your goal is to get what you pay for, they will exceed that. We thought the plumbing for our two bathroom renovations was going to be a pain given the other trades involved. Not so. They worked well with the cabinetmaker and electrician...in fact perfectly. Great work and great employees by a great company. Also, the woman who answered the phone in the office was wonderful. She knew everything and helped with any questions, scheduling, etc. Excellent too.

Very well. Received a good assessment of an old boiler that was in our new house and now have a much better understanding of the issues and how to keep it running smoothly.

I frankly couldn't tell you because, they never called or showed up!

They were very nice and informative. It was a quick and easy fix and they even explained it as they went so that we could troubleshoot it ourselves in the future.

I called and left a message with the receptionist who was very nice and polite, she said the heating guy would call me back. I waited a week, nothing. Called back and she apologied and said he would for sure call me back that day. It has been two weeks! So three in total! I've hired someone else at this point, but I feel silly having wasted my time waiting. Just wanted others who have more imminent needs to be sure to shop around.

Burnomatic sent John to our house. Nice, knowledgeable, experienced guy who loves to explain the physics of how boilers work if you care to ask. John took multiple carbon monoxide and oxygen measurements at multiple distances from the boiler. He concluded that we do not need a new boiler. He recommended I reseal the collector for a modest cost at some point, but it was not urgent. Charge for his visit was $175. Advice: Call Burnomatic for a second opinion before embarking on an expensive Plumbing & Heating project, or just hire them outright.

After being told it would be challenging to drain our old steel expansion tank, and that we should purchase a new boiler for other reasons, we got a few bids for a new boiler. Greg came and thought there was no reason to replace our boiler, as long as we drained the expansion tank and placed a CO detector near the boiler to be cautious. We had Burnomatic drain the expansion tank and it took maybe 30-45 minutes, with no problems. The system has been operating great since then and we didn't have to spend over $6,000 for a new boiler when our current one works just fine. They were so honest and provided great service! Will definitely call them should we need any other boiler maintenance! Thank you!!

Very responsive. Did what they were asked to do in a timely manner. Seemed reasonably priced

It went fine except he never got back to me the next week as promised.

The installation and surrounding communications were great - clear communications and good work. The tankless water heater had a defect - the manufacturers problem - and the Burnomatic team took care of it quickly with no cost to me. They will be my first call for all plumbing needs - already have recommended them to friends and family.

Over a period of four weeks, I called Burnomatic about once a week. They kept telling me that Greg would call me back. He never did.

Boiler electrical unit was making noise. Called Burnomatic because they had installed the boiler new in 2011 (I think). Burnomatic said it was just out of warranty, but that particular brand relay switch had a history of problems so they would try to get it covered (otherwise it would cost $400!). Burnomatic successfully negotiated a replacement at no cost for which I am grateful. But I was astonished to see a $230 bill from Burnomatic for the first diagnostic visit and a 15-minute installatiion visit (after receiving a $50 good faith reduction - which I also appreciate). While the total price could have been far higher had Burnomatic not gone to bat for me, I nonetheless feel the price for installation was too high. That said, based on the quality of work on the initial installation and the follow-through with this problem, I do trust Burnomatic and will probably use them in the future (but not too soon, I hope!)

They accomplished the job when they said they would and left the area as clean as it was when they entered.

They did fine work. I was disappointed, however, that they charged me for their travel time, to and from their shop.

I called earlier this week to schedule a quote for our boiler system. We've been having some problems and I explained the situation over the phone. Basically we are most likely looking at re-piping our entire boiler system. The tech called this morning to notify me that he was on his way. I mentioned the 'quote' and he they said they "don't do quotes". He then proceeded to tell me that for them to come out was a minimum of $115/hour service fee. This was not discussed over the phone at all when I set up the appointment. Had my expectations been managed appropriately when I set up the appointment, I would have been fine with it. I was naturally frustrated as until this point, I had not been told of ANY FEE for looking at our system to determin what will most likely be a very costly fix. The tech was then short with me and didn't try to resolve the situation. Unfortunately, we will not be using Burnomatic.

Excellent. The system has worked like a charm since he worked on the system. He stayed and watched the system and checked all the pipes to be sure there were no leaks. Getting the system working was no easy task. Others have worked on the system and I have tried myself but it wasn't fixed until now.

We had boiler troubles which resulted in no heat! I called Burnomatic and they were able to send someone out within 15 minutes(they happened to have someone finishing up a call nearby.) The repairman was at my home within 20 minutes of my initial call. The repairman was friendly and seemed knowledgeable. Came in and got right to work. The bill hasn't arrived yet so I can't comment on that, but scheduling was easy and the repairman seemed knowledgeable.

We'd called for service from another company twice, and both times they said they'd get back to us with a quote but never did. We contacted Burnomatic and received a call promptly and scheduled service. They arrived on-time, were very professional and friendly, and got the job done quickly. Now the radiator is working great. I just wish I'd called them first!

At our old condo (4-plex) we used Burnomatic annually to clean and prep our furnace for winter. When it came time to replace our 90 year old furnace, we used them to install a new one.

I have two major complaints. 1) Matt the main contact for scheduling is IMPOSSIBLE to get ahold of. It was very difficult to get the pieces of work scheduled and then he didn't return calls when I asked for assistance in finding someone to look at the outside line. Once he finally did get back in contact with me and that person came out, it took that person 15 minutes to determine that the line from the street was indeed copper and that the problem was very likely still in the house. It then took time to get ahold of Matt and schedule their plumber to come back out and finish the work. 2) I called multiple times after the work was complete to ask when I would be receiving a bill. I knew the bill would be 1500-2000 but had never received a final number. Matt never returned any of these calls. Nor did I receive a bill until JULY 2013. By this point I had sold the house and had assumed they were just never going to bill me. I don't begrudge them payment for the work they obviously completed. But I do when the bill comes over a year after the work completed (and almost two from when it began.) I called to discuss with Matt several weeks ago and unsurprisingly did not receive a response. While their work was good, the headaches involved in dealing with their office staff are frankly not worth it.

It could not have gone any better. If they had not been so responsive, we may not have had any heat overnight and into the next day.

He had to drain the radiator pipes. He was able to shut off all the valves and drain the pipes within 45 minutes. They are very competent. The worker that came out was very professional and came on time. I have used them in the past, and am still pleased with the work done. I will be using them again in the future.