Burnomatic Mooney & Ridler

The whole project was incredibly smooth. Burnomatic clearly knew what needed to be done and provided us with names of asbestos removal companies for work that needed to be done prior to replacing the boilers. The hand-off from the asbestos removal guys to Burnomatic was perfect - the whole job (asbestos removal and new installation) was done in 3 days. Burnomatic made sure that both boilers were functioning properly before leaving. They came back promptly when called to adjust one of the motors (finally replacing it), due to noise. We are totally satisfied with the quality of service and product.

It was great from the second that I talked to Matt on the phone and I had things working later that day.

They are great, but I thought they were a little expensive.

Right from the first, every contact with Ridler Uptown was absolutely professional and friendly. No matter who we talked with, on the phone or in person, they were helpful, courteous and extremely well trained. Their technicians are true craftsmen; the distribution system is very well laid out; everything is labeled so that the function of each part is obvious. Servicing should be that much easier because of their attention to detail. But beyond that, the workmanship is a joy to see, truly a work of art. They planned for 3 days; completed the installation in a day and a half. They arrived when they said they would; at every point in the installation where there might be some inconvenience to us, they asked when would be a good time to disconnect the hot water, or turn off the water for a few hours, etc. Even from one day to the next, they asked if they could leave their tools and equipment off in a corner of the basement overnight, they did not just do it. From start to almost finish - the gas company has not yet moved the meter outside - this experience with Ridler Uptown has been the best. They are not the least expensive; we had bids that were 5-10% less, but we went with Uptown because they concentrate their business on 100 yo homes and everything that I saw told me they were proud of their work. I couldn't be more pleased with the result. They have exceeded my expectations.

Smooth repair from courteous technician

They are efficient and prompt. They are very helpful and informative. They are also very clean.

a valve blew out in a steam line as we were finishing Christmas dinner. We had a service contract on our boiler with a highly rated HVAC company, but they were useless. Called Burnomatic, and they gave good advice to tide us over the weekend (we have a furnace as our main heating source), and came to fix the problem promptly. Also cleaned out our boiler, supposedly done by the other company in the fall, and showed us how to use it properly. Won't let anyone else touch our boiler ever again.

The quote was returned in a fairly prompt fashion and was generally complete. The price was higher than the vendor that I ultimately chose and price was one of the differentiating factors.

The experience was average. They were prompt and the service was expected.

It was a very big job, involving both the heating and plumbing sections of the company. They coordinted very well together, kept people on the job until it was finished. The two primary workers were extremely competent, with good imaginations on how to resolve difficult issues in often tight spaces. The boiler was particularly complicated because of the many, many pipes coming out. The two brothers who each managed the two divisions were both delightful to work with, good at communication, flexible and responsible. Perhaps going with the low cost bidder could be a mistake; in this case, it was a stroke of luck.

Specializing in hot water heating systems, I was referred to them when I called Standard Heating and AC after having removed a radiator ourselves to complete tile removal in a bathroom remodel. As neophytes, we thought we could shut off a couple of valves, and fortunately that prevented a complete flood, but left a fair amount of water leaking out. When I explained the situation to the Burn-o-matic dispatcher, he had a technician at our house in less than an hour to cap off the radiator and check that the system was working to the other radiators after he did it. Even though what we did was kind of stupid, they never made me feel that way and simply handled it efficiently and professionally. It is hard to find experts on hot water heating systems and I will keep their card to use them in the future as needed - in addition to having them come back to reattach the radiator when we are done, for the same cost. I couldn't been more pleased - or impressed!

The contractor was very fixed on his idea on how to address the problem and did not entertain my proposal. When I pressed him, he said that he would not want to do it, as he is licensed and unionized and I might end up suing him. I ended up hiring a contractor who did perform the job to my satisfaction (who was also licensed, bonded and in the union)

I called them about 8:00 am and they had a plumber out by 9:00 am. I had (have) an occasional slow leak from the upstairs bathroom into my kitchen. Although he could not isolate the leak he did as much investigation as he could think of without tearing the wall apart, which I didn't want him to do. He also did a few fixes in the bathroom that could have been the problem and investigated a few items that are potential problems with 80+ year old houses. We still have an occasional mysterious leak, but we are probably going to have to remodel that bathroom to find it, which was the suggestion of the plumber as it is an outdated room anyway.

Our problem was difficult because of its intermittent nature. Sometimes our boiler worked normally, but other times it would fail to ignite, leaving us with no heat. This problem occurred when the overnight temperatures reached 15-20 below, a week before we were scheduled to leave town. I took 3 separate service calls to duplicate the problem, as the boiler sometimes worked normally, but the company stayed with the problem until it was fixed, ultimately requiring a new gas valve/electronic ignition module which has worked perfectly without further problems. It took several phone calls to get the company going on the problem, but once they understood the nature of our predicament they were on the case until it was solved.

They were very, very professional. When I had a problem, they came back and fixed it. They did not charge me anything for having to come back. They finished the job in one day. They were also very good about cleaning up. They were very responsive. If needed, I would use them again.

Once I got this company to come, things went fine. The problem was before and knowing that if you have a boiler or steam system that you need a specialist in that kind of system and not a "forced air" service company faking it.

Very busy time of year. Was not able to come for a few days. I was not able to find any others that could do the work. All other companies I called kept referring me to this company. Did a great job. We have not been billed yet. We would definitely use them again.

The bidding process was prompt and easy, and the bid was submitted via email, which I prefer. Bidder had a good understanding of what I wanted. I ultimately hired a different contractor in order to get different equipment installed, which I preferred.

They were prompt, they were accurate, and clean. They kept us informed and I think they gave us great advice on wasted heat energy. They gave us a much more efficient solution. We started using the company about 9 months ago and we have used them a couple times now. I just called them today for another project.

They were very inexpensive compared to other estimates. They were very friendly and honest. He was accurate on assessing the amount of time to order and replace the part. He communicated well with me throughout the entire process, he actually called me when he thought the serviceman might be a few minutes late. I will definitely use this company again.

Good pricing and great service. Recommend them for plumbing also.

Took several phone calls to get a response (however, everyone wants their furnaces to be working right now!). Explained problem and scheduled an appointment for repairman to come out. Minnesgasco told me it was leaking from the flange and I should only need to add water to the system once or twice a year. Bill replaced two cutoff valves and the reducing valve. Did not replace the flange as did not think that was where the leak was. Scheduled another appointment for Greg to stop and review situation and possibly estimate cost of re-plumbing in case leak was underground. Greg reviewed system and said that the leak is not very big and that since it is very difficult to tell where the leak actually is, we will leave it as is for now and monitor the situation.

I have used them for nearly 20 years. They are excellent.

Greg was on time, very nice, and worked quickly. He managed to repair the water heater without turning the water off to the whole house.

I CALLED FOR AN ESTIMATE AND WAS TOLD THAT THE PERSON I NEEDED TO TALK TO WAS ON THE OTHER LINE AND THAT THEY WOULD CALL ME BACK. I HUNG AROUND FOR A WHILE EXPECTING THAT I WOULD RECEIVE A CALL BACK SHORTLY. THEY NEVER DID CALL BACK AND IT'S BEEN SEVERAL WEEKS NOW. IT'S NOT THAT EASY TO FIND COMPANIES THAT HANDLE BOILERS, SO I HAD A LIMITED NUMBER OF PLACES FROM WHICH I COULD GET ESTIMATES. I WAS ONLY ABLE TO GET TWO ESTIMATES AND I WOULD HAVE LIKED TO HAVE HAD AT LEAST ONE MORE SOURCE TO USE FOR COMPARISON ON PRICES. SINCE THEIR COMPETITION IS SO SMALL, THEY WOULD STAND A GOOD CHANCE OF GETTING THE BID IF THEY JUST CALLED PEOPLE BACK. IT SOUNDS FROM OTHER REVIEWS THAT THIS IS KIND OF A PATTERN.