COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC

Everything went well.

Fine. Everything worked.

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Furnace is working great now.

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We spent about $5000 on that service. My husband actually worked with them more than I did, but they went above and beyond. We were going to do something different than what we ended up doing and they wanted to save us money and had another way. They were just very honest and we literally liked the sales person that helped us. Their prices maybe on the higher-end, but they saved us money in other things, so they saved us money, but it they can give us more for the money we would take it.

The men were there for about 2 hours according to my contractor. I got a bill for them being there for 6 hours. They did a poor job, in the winter - cold air pours out of the unit and I am told they did not seal it properly. This company is not honest

The furnace had broken down. They came out to find out the problem and they identified it. However, I had to replace the entire furnace. It was a very old furnace. They charged $130 for the service. Their price was fine. I would use them again, but they are very far away.

Never received a call back. No estimate. Even a "no bid" or that job is too small for us would have been nice to know.

We keep using their services because they are familiar with what we have at home and they have serviced our house for long. It has just been a regular annual check and it has been good long time relationship. We would use them in future if we need.

They were very quick to respond. They put a boiler system in during the winter time that went bad.

PETER FIEDLER CAME OUT AND EXAMINED MY PLACE. HE HAD A PLEASANT DISPOSITION. HOWEVER, I THOUGHT THAT THE QUOTE I RECEIVED FROM HIM BY MAIL WAS A BIT TOO FANCY-SCHMANCY FOR MY NEEDS SO I WENT WITH RESIDENTIAL HEATING.

THE FIRST TECHNICIAN THAT STOPPED MISDIAGNOSED THE PROBLEM. THE SECOND TECHNICIAN (DIFFERENT)REPLACED THE ON-OFF SWITCH, WHICH WORKED FOR ABOUT 9 MONTHS, THEN THE SWITCH TOTALLY FELL APART. I WAS CHARGED $75 FOR A CHEAP SWITCH THAT NO LONGER WORKS. I CONTACTED BETH AT COUNTRYSIDE HEATING REGARDING A POSSIBLILTY OF REPLACING THE SWITCH AS A WARRANTY. SHE WAS GOING TO CHECK ON THE WARRANTY AND CALL BACK. SHE NEVER CALLED BACK. I CALLED BACK 6 WEEKS LATER AND SPOKE TO PHIL, WHO SPOKE WITH CRAIG. THEY EVENTUALLY TOLD ME THAT IT WOULD BE ANOTHER $75 TO REPLACE THE SWITCH. I THINK THIS IS UNFAIR AND COUNTRYSIDE DOES NOT STAND BEHIND THEIR WORK. I WILL NO LONGER DO BUSINESS WITH THEM.

LATE FOR FIRST APPOINTMENT AND DIDN'T CALL TO NOTIFY. I HAD TO RESCHEDULE. LATE FOR RESCHEDULED APPOINTMENT. THE WORK WAS QUOTED AT $200 TO $300. THE BILL FOR SAME PART AND SERVICE WAS FOR $393. THIS WAS THE THIRD CALL TO THE SAME COMPANY FOR THE SAME PROBLEM. THEY CHARGED ME FOR DIFFERENT FIXES TO THE SAME PROBLEM THE FIRST TWO TIMES. SO, I PAID FOR THREE SERVICE CALLS FOR THE SAME PROBLEM. THEN I FOUND THAT THE PART THEY INSTALLED WAS FAULTY. THIS WAS DISCOVERED ON THE FOURTH TRIP. THE FIFTH TRIP INSTALLED THE NEW PART. AT LEAST I HAVEN'T BEEN CHARGED ON TRIPS FOUR AND FIVE. THIS IS GETTING SO BAD ITS FUNNY. I WILL NOT USE THEM AGAIN. VERY POOR OVERALL EXPERIENCE. MY WIFE DOES STATE THOUGH THAT THE TECHNICIAN (BEN) HAS BEEN FRIENDLY.

THEY ARE EXTREMELY PROFESSIONAL, REASONABLY PRICED, GOOD CLEANUP, AND EAGER TO PLEASE. I WOULD DEFINITELY USE THEM AGAIN.