COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC

Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !

The owners of Countryside Heating & Cooling completely lied about the Labor and Warranty for our HVAC System. During the sales process, the owner himself promised 5 years of labor, including 10 years for parts and service. They are not honoring that claim. At first sign of an issue with the system within days of installation, they stated that the system only had a one year labor warranty. We had to go back and forth countless times before the owner finally agreed to that. They also stated after the system was sold and installed that in order to keep their labor warranty, we would have to purchase an expensive monthly service plan to keep the labor side of the warranty. This was never disclosed in any documentation, or by word of mouth prior to or during the sale of the system. One year later, sure enough a part of the system is already broken and they refused to service it without purchasing their expensive monthly service contract, and the owners have not responded to any of the requests we have made for service. They also stated that in order to keep the parts warranty, we would be required to pay this service or Bryant corporate wouldn't honor our parts warranty. I called Bryant Corporate and opened a case with them. Both the initial rep and the rep escalation Manager assured me that was 100% untrue what Countryside stated, and my warranty was valid regardless of Countryside's demands for 'professional HVAC servicing'. I wouldn't recommend this company to anyone, even their own electrician during the install stated multiple times how their owner would consistently embellish the extend of the electrical work required. They don't even put any guidelines in the quotes for you, it's just the products and prices. Do yourselves a favor and go with a reputable HVAC company, not Countryside.

Late Friday night, Memorial Day weekend, 50 year old furnace not starting. Called 3 furnace places. Only a technician from Countryside called back. Wanted to make sure I understood it would be a higher charge for after-hours work. He was in the home within an hour of the callback. Pilot light was out. The young man figured it out and took time to explain so I could light it next time. Perfect! [ the gas company had an appointment available 1 week later ]

Put new air conditioner in. It went perfect! The nicest people! My friend is the one who recommended them to me because they always have been there when she needed them. One time it was Christmas Eve. They always answer the phone ...no answering machine. Family run business and they are are great to talk to. That is very important to me!!!

Great service! Fixed it promptly and explained maintenance options to prevent further issues.

We couldn't get anyone to come and we were leaving town. They came almost immediately and had it fixed quickly and their pricing was very fair!

Excellent. I appreciate their honesty and thoroughness. I highly recommend Countryside Heating & Cooling Solutions

It went really good, they did an excellent job. They were there when we needed them right away and the cost was really good

Work accomplished....if ever an issue, they are happy to resolve!

excellent ... very technically competent , punctual, polite , fair price .

Countrywide is a top notch company from the office staff to the technicians! I am a customer for life!

It went great and we appreciate them fitting us in during a very busy time for them. Their customer service is friendly, professional and they got us up and running again quicker than we could have hoped for! We will definitely use them again!

I've worked with them for several years. I think a world of them, they're very good. The same kid has come out. They come out twice a year. I'm on a plan that they have. They do two of my gas fireplaces and they do my air conditioner. They clean it out and just do general maintenance on it. If I need anything additionally, they have people on call and things like that.

JACK P. Was terrific. I was concerned about my furnace and got a great deal on Angies List. Last year another heating company had a rep. who scared me into thinking I needed a new furnace and air conditioner, without even looking at the air conditioner or testing it - both were 10 years old. JACK was professional and honest. I completely trusted him, which is important to me as a single mom. He took two hours to clean my furnace and showed me the IMPORTANCE of buying the better quality furnace filters - aka 3M - plus explained how he couldn't ascertain the condescension problem until the spring when he could test my air conditioner. Completely honest and different than my last vendor. If I need a need system -air and heat -I'll be sure to buy from them. Plus I bought the monthly service plan after he explained it in a no pressure way. Highly recommend this company and they try to keep the same rep assigned to each customer - very smart idea.

Provider never called back. I ended up calling someone else.

It went very well. the Technician Brian was great. He quickly diagnosed the problem and got it fixed and back running .

Took 2 calls to get the appointment set up (never got a call back from my first call), then it was smooth sailing

Beware of Countryside. They are not there when you need them. My parents are elderly snowbirds. Two weeks ago in the frigid January cold I received a call from their alarm company that the temperature alarm went off in their home. When I arrived the temperature inside was 40 degrees. They purchased the furnace from Countryside and even though they promise standard 24/7 emergency services, for years my parents have paid extra to have ‘priority’ emergency 24/7 service. The first call to Countryside was at 10:30 pm. then at 11:00 pm, then 11:30pm. They kept promising a technician would return my call. NO ONE EVER CALLED. I called their number which is an answering service every hour after that. I didn’t know how long it would take before the house would get to 32 degrees. The answering service told me they were continually trying to reach someone. NO ONE EVER CALLED. I didn’t know if I should call another service company even though my parents had been paying Countryside. It wasn’t until 7:00am the next morning when their offices opened that they even found out that there was a problem or that I had been calling all night. I know Locksmith services that have better late night back-up systems for emergencies. Worse than that, when I called a week later to complain to the Service manager I gave my name and number and what the situation was. Yes they remembered it. I was only able to talk to the receptionist as were my parents. I asked that the service manager call me back. It has been a week and I have never received a call back. You cannot depend on Countryside when you need them!

Great service from Brian! He was at my house 20 minutes after I called, and was very professional and friendly. He also took the time to show me a few things that I can do to maintain my HVAC system between visits. We will definitely have him back for more routine maintenance.

Generally very good. There were a few small glitches with some technical complications. Began work quickly. Took longer than expected - 4 working days to complete. They had different installers working on different parts on different days. Had to call one time to get them to come finish.

Service staff installed new furnace and cleaned up nicely. Great job!

I am part of their service plan. I have my furnace inspected annually and my air conditioner serviced every 2-3years. I find them very professional, corteous and spend the time to go over with me their inspection/cleaning results. This is a very good company to deal with. I originally bought my central air and furnace from them. .

overall good experience for a routine job- fall tune up

The technicians have always been very neat, professional and pet-friendly.

Countryside always is reliable and does a great job. The technician explains what he is doing so I can understand.