Jim Pane Inc

VERY GOOD. THEY KEPT ME INFORMED AS TO WHICH DAY THEY COULD COME. THEY WERE POLITE AND EFFICIENT.

THIS COMPANY INSTALLED GUTTER AND SCREENS 9/04. VERY PROFESSIONAL, ON TIME , WELL PRICED.

PROVIDED FREE QUOTE. ARRIVED WHEN SCHEDULED. OUR HOUSE HAS MANY GUTTERS, SOME THREE STORIES HIGH. HE CLEANED THEM ALL.

I CALLED AND THEY COULD COME OUT THE SAME DAY. THEY CALLED BEFORE THEY CAME SO I MET THEM. THEY WERE VERY PROFESSIONAL AND WALKED AROUND MY HOME WITH ME TO INSPECT THE GUTTERS. TOLD THEM TO REPAIR AND LET ME KNOW WHAT THEY SAW, WHICH THEY DID.

JIM PANE ANSWERED PHONE ON FIRST CALL AND HAD A TEAM TO MY HOUSE IN 1.5 DAYS. THEY WERE YOUNG ADULTS WITH LOTS OF COURTESY AND ATTENTION TO DETAIL. IT TOOK 1.5 HOURS TO COMPLETE THE JOB AND I WAS COMPLETELY SATISFIED AND IMPRESSED. I WISH I HAD GOTTEN THE WINDOWS CLEANED SOONER, IT REALLY MADE A BIG DIFFERENCE. JIM PANE, THE OWNER CALLED THE NEXT DAY TO SEE IF WE WERE PLEASED WITH THE WORK. I WILL CALL THEM AGAIN NEXT YEAR FOR SAME JOB.

JIM'S TEAM CAME IN AND HAD THE WORK DONE IN NOTHING FLAT. I DIDN'T KNOW MY WINDOWS COULD BE SO CLEAN. THEY WERE FRIENDLY, COURTEOUS AND VERY EFFICIENT!

JIM HAS DONE SEVERAL JOBS FOR ME ON MY BOTH PROPERTIES. HIS CREW DOES A GOOD JOB. BUT THE TIME BEFORE LAST, HIS GUYS LEFT THE OUTSIDE HOUSE WALLS DIRTY AFTER CLEANING THE GUTTERS AND THEY DIDN'T CLEAN ALL SCREENS. I STILL HIRED HIM AGAIN FOR ANOTHER JOB, ASKING HIM TO MAKE SURE EVERYTHING GETS DONE GREAT THIS TIME. AND THIS TIME IT WAS PERFECT. JIM ALWAYS CALLS YOU THE NEXT DAY TO MAKE SURE YOU'RE HAPPY WITH THE JOB AND TO THANK YOU FOR THE BUSINESS. WILL HIRE AGAIN.

VERY GOOD EXPERIENCE. AFTER I CALLED THEY GAVE ME A WINDOW OF A FEW DAYS WHEN THEY WOULD COME AND SAID IF I WASN'T HOME THEY WOULD BILL ME. VERY CONVENIENT. THEY CAME DURING THE PROMISED TIME FRAME AND WORKERS WERE EFFICIENT, POLITE. WILL USE THEM AGAIN. PRICE SEEMED REASONABLE BECAUSE WE HAVE A LOT OF GUTTERS - SOME HIGH ON THE ROOF AND THEY HADN'T BEEN CLEANED IN A WHILE.

GREAT EXPERIENCE - JIM THE OWNER WAS GREAT & PROMPT AT SCHEDULING WORK AND RETURNING CALLS. ON THE DAY WORK WAS PERFORMED HE CALLED TO SAY THAT HIS CREW WAS ON THE WAY. CREW OF 6 GUYS WORKED ON THE HOUSE AND IT TOOK LESS THAN 3 HOURS, WHICH MEANT I WASN'T STUCK WAITING AROUND THE HOUSE ALL DAY. COURTEOUS AND PROFESSIONAL CREW. JIM THE OWNER CALLED THE NEXT DAY TO MAKE SURE I WAS HAPPY WITH THE WORK.

THEY DID A GREAT JOB OF CLEANING OUR GUTTERS, WHICH HAVEN'T BEEN CLEANED IN OVER EIGHT YEARS. THEY WERE VERY CAREFUL OF THE PLANTS/SHRUBS AROUND THE FOUNDATION OF THE HOUSE.

HE STATED THAT WE CALLED TOO LATE IN THE SEASON WHICH WE ALREADY KNEW, BUT WERE TRYING TO SQUEEZE IT IN. HE DID SAY THAT HE WOULD KEEP US ON HIS TO DO LIST. HE ACTUALLY DID CALL A FEW MONTHS LATER WHEN THE WEATHER WARMED UP IN THE MIDDLE OF DECEMBER AND CLEANED OUR GUTTERS!!

I CALLED ON A FRIDAY AFTERNOON (6/10) TO REQUEST A GUTTER CLEANING AND THEY CAME OUT THE FOLLOWING WEDNESDAY TO DO THE JOB. WITH ALL OF THE STORMS WE'VE HAD LATELY (PLUS THE FACT THAT THE ROOF WAS RECENTLY DONE, WITH WHAT I'M SURE MUST HAVE BEEN CONSIDERABLE DEBRIS LEFT BEHIND IN THE GUTTERS), THE GUTTERS REALLY NEEDED IT. THE RESULT HAS BEEN TERRIFIC. I WILL CALL ON THEM AGAIN.

I HAD TO CALL THEM TWICE AFTER THE INITIAL APPOINTMENT TO GET THEM TO MY HOUSE. THEY DIDN'T FULLY CLEAN UP THE MESS ON THE HOUSE FROM THE GUTTERS AND LEFT THE WATER ON OUTSIDE.

THE OWNER, MR HARTY, WAS COURTEOUS AND HELPFUL ON THE PHONE. I THOUGHT I'D WAIT TILL LATE JUNE AND ASKED HIM TO PUT ME ON THE LIST. HE TOLD ME IF I NEEDED HIM BEFORE THEN TO GIVE HIM A CALL. I DID AND HIS CREW SHOWED UP THE NEXT DAY. THEY WERE VERY EFFICIENT, BLOWING THE GUTTERS CLEAN IN LESS THAN AN HOUR AND DOING THEIR BEST TO BLOW THE DEBRIS OFF THE TWO DECKS AND GARDENS THAT SURROUND THE HOUSE. UNFORTUNATELY THE CREW WAS YOUNG AND DESTROYED A FEW PLANTS WITH HEAVY BLOWING AND HURT SEVERAL OTHERS, BREAKING LEAVES ON A LARGE PRIZED HOSTA. WHEN THE OWNER CALLED THE NEXT DAY I WAS SURPRISED AT THE FOLLOW UP AND TOLD HIM I WAS SATISFIED, EXCEPT FOR THE CLEANUP. HE WAS VERY APOLOGETIC, AS WAS THE YOUNG MAN WHO DID THE WORK/DAMAGE. I SIMPLY SAID HE SHOULD TEACH HIS CREW ABOUT THE LIMITS OF HEAVY BLOWING ON PLANTS.I WOULD ALSO BE MORE SPECIFIC IN THE FUTURE. THE COMPANY PRIDES ITSELF ABOUT DOING THE WORK WHEN THE HOMEOWNER IS OUT. WHEN THEY DO THAT THEY SHOULD ASK THE RIGHT QUESTIONS FIRST

***FOLLOW-UP***WHEN JIM PANE, INC. CLEANED MY WINDOWS THEY HAD ACCIDENTALLY TORN A PART OF THE ROOF, AND SAID THEY WOULD FIX IT. THEY CAME OVER A COUPLE OF DAYS AGO AND NOT ONLY REPAIRED IT, BUT FIXED THE WHOLE THING. VERY POLITE AND REASONABLE.

JIM IS RELIABLE PROMPT AND HONEST. HE JUST CALLED TO TELL ME HE OVERCHARGED ME. HE ALWAYS TO NEGOTIATE PRICES AND SERVICES.

I CALLED VERY LATE IN THE FALL SEASON. JIM RETURNED MY CALL PROMPTLY BUT COULD NOT PROMISE THEY WOULD BE ABLE TO GET TO ME BEFORE THE WEATHER MADE IT IMPOSSIBLE. HOWEVER, WITHIN A WEEK THEY CAME AND DID A VERY THOROUGH JOB. I HAVE A GOOD SIZED, L-SHAPED RAMBLER WITH A LOT OF ROOF LINE, SO THE PRICE DID NOT SEEM UNREASONABLE. THE WORKERS DID LEAVE SOME GUTTER GUNK IN THE YARD, BUT THEY DID TELL ME IN ADVANCE THAT THIS WOULD BE THE CASE. I HAVE HEAVY SHEDDING MAPLE TREES CLOSE TO THE HOUSE, SO THE GUTTERS ARE A CONSTANT CHORE EVEN WITH SCREENS, & I WILL DEFINITELY CALL THEM AGAIN FOR THIS JOB.

WE HAD CALLED JIM HARDY IN DECEMBER, 2004 TO ASK ABOUT GUTTER CLEANING. SINCE WE HAD CALLED SO LATE IN THE SEASON AND THE GUTTERS WERE FILLED WITH ICE, JIM EXPLAINED THAT IT WOULD BE TOO LATE TO CLEAN THEM OUT THIS SEASON. NEVERTHELESS, JIM OFFERED TO PURSUE THIS AGAIN WHEN THE WEATHER WARMED UP. IN EARLY FEBRUARY, DURING AN UNEXPECTED THAW, JIM PROACTIVELY CALLED US TO TELL US THAT HE WAS AVAILABLE TO COMPLETE THE WORK. HE CAME THE FOLLOWING DAY, AND DID AN EXCELLENT JOB CLEANING THE GUTTERS AND DOWNSPOUTS. WE APPRECIATE HIS PROACTIVE APPROACH AND HIS EXCELLENT FOLLOW-UP. IN ADDITION, HE DID A VERY THOROUGH JOB. WE WILL DEFINITELY USE HIS COMPANY FROM NOW ON!

VERY SATISFIED WITH EVERY ASPECT. WOULD DEFINITELY HIRE AGAIN. JIM PANE CALLED THIS A.M. TO THANK US FOR THE BUSINESS. VERY POLITE AND CONSIDERATE.

JIM DID A GOOD JOB AND HAD A FAIR PRICE.

CALLED BACK THE NEXT DAY. BUT QUOTED A RELATIVELY HIGH COST OVER THE PHONE. THEN SAID HE COULDN'T DO THE WORK BECAUSE OF HOW LATE IT WAS IN THE SEASON, AND HE WAS ALL READY BEHIND SCHEDULE.

ON TIME, PROFESSIONAL, BRINGS ALL HIS OWN EQUIPMENT AND SOMETIMES YOUR ON A WAITING LIST IF HE'S BUSY.

I CALLED JIM PANE SEVERAL WEEKS AGO TO HAVE MY GUTTERS CLEANED. HE SUGGESTED WAITNG A COUPLE OF WEEKS FOR MORE LEAVES TO FALL AND THAT HE WOULD LET ME KNOW WHEN THEY WERE COMING. HE ALSO SAID I DID NOT NEED TO BE THERE AND THAT THEY WOULD LEAVE AN INVOICE. A FEW WEEKS LATER, I ARRIVED AT MY HOUSE JUST AS HE AND HIS PARTNER ARRIVED. IT WAS A SURPRISE TO SEE THEM THERE. THEY WERE VERY EFFICIENT. THEY DID A DECENT JOB. IT TOOK THEM LESS THAN AN HOUR.

GUTTER MEN CLEANED WITHIN 24 HRS OF MY CALL. SCREEN INSTALLATION PROJECT WAS DONE WITHIN A WEEK. JIM HARTY RESPONDED PROMPTLY TO MY CALL. PROVIDED ESTIMATE AND ACCOMPLISHED JOB WITHIN 1 WEEK AS PROMISED. VERY PROFESSIONAL FIRM.

THEY WERE PUNCTUAL, DID A GREAT JOB, AND CALLED BACK THE NEXT DAY TO BE SURE WE WERE SATISFIED.