Aquarius Home Services

Kinetico went perfect. Checkup not good at all. Eric never followed up on our conversation with a quote. Interesting that we are not having issues and we had another service rep look at it and he said it is working fine. Kind of feels like I was getting worked over by Aquarius. I wonder 🤔 . I also wonder if I had issues with my furnace or if it was getting worked over on that check up. 😒. Kind of think it is how Aquarius works. What ever happened to the good old days when you could trust someone to show up and give you an honest opinion.

Fantastic! Rance is a repeat service person and always professional and informative!! Have used them for almost twenty years and have never been dissatisfied! Highly recommend!! Just make sure he’s available should we need them again!!:)

I was a customer of Freedom Heating and Air Conditioning for many years but since the acquisition by Aquarius Home Services I have to recommend any other company. I worked with Freedom for over six years having them tune up my boilers and furnaces at my home and rental properties as well as the odd repair. They did good work for a fair price. Over the last year I have been increasingly disappointed with them as their prices are higher than average and their work quality has become unacceptable. Most recently I had a cracked heat exchanger. They came to replace it and charged me $1,800. I found that to be too high and called to speak with a manager who lowered it to $1,300 which was more appropriate given the exchanger was under warranty. The heat exchanger was not installed correctly; I learned much later that they forgot a baffle plate. My furnace overheated multiple times. I called them to repair their mistake and they came out twice without figuring it out. They instead told me that I needed to replace the zone heating control system as well as my furnace. I contacted Stafford Home Service who within five minutes, and without opening the furnace, correctly diagnosed the problem. I reached back out to Aquarius and asked them to follow the instructions from Stafford to fix my furnace which they did and it worked as Stafford said it would. Given that Aquarius had come out to my home a total of four times before my furnace was fixed and that I had to pay Stafford to diagnose the original installation problem, I asked Aquarius to discuss a refund. I called and left messages and was told someone would call me back multiple times with a decision. And how did I get an actual decision? I had to place a one-star review on Google and Facebook. The same day as the one-star review I got a call from Chad at Aquarius who wanted to do whatever it took for me to take down the bad review. I agreed to take down the review if they refunded me the entire $1,300 for the heat exchanger repair that they screwed up as well as install, at no cost to me, a new blower motor that they said would need to be replaced soon. They agreed, refunded me, installed the blower motor and I took down the original review. I write this new review because today, less than a month after installing the new blower motor it makes a terrible noise when it operates. I called Aquarius hoping that they would stand by their work and come to repair it. I was told that Aquarius will no longer do business with me by a manager who was passing along a decision from Chad. The morale of the story; if you expect a company to provide competent work for a fair price do not call Aquarius Home Services.

Did a great job. Were very professional.

It was good. They knew what they were doing. They were good. They were professional.

It was a good service. They were polite.

So happy about our RO System! Thank-you James F! Also, thank-you Brandon H for informing me about the benefits of water treatment! Best decision I have made in 2021. James did a great job explaining everything & answered all my questions. Nice guy & professional from start to finish. Thank-you Aquarius.

Wonderfully! Technician worked quickly, explained things understandably, diagnosed the problem, and repaired the oven.

Excellent customer service. Skilled and courteous techs. Filed rebate for me! Follow up call appreciated. Class act!

Furnace inspection that was thorough and complete. Friendly and on time technician.

Great! Furnace was fixed within 2 hours of my phone call.

Everything went great. Staff was very knowledgeable and explained new systems well.

Furnace check points. It went very well. The Service Man was very friendly & knowledgeable. He was very thorough. He went over everything with me.

Great job. There were on time and the service technicians were easy to work with and explain to me what they were doing.

Excellent and professional customer service.

This company is outstanding! Professional,expert office staff and service technicians and fair priced, & done right! I highly recommend!

Everything was done well. Both representatives were professional and knew what they were doing.

Great.. servIce Was great and tech was very professional. We would definitely call them again.

Service was good. Product was dented during install. They didn’t stand behind it as expected. Furnace humidifier was mediocre and doesn’t quite live up to the cost. Would be an A if it were not for those parts

Service men were very nice and informative with everything that they were doing!

Furnace died overnight on the coldest morning we've had. A tech was here by 8:00 a.m., we had a new furnace ordered by noon and installed the next day. SO impressed by all of Aquararius' technitioans - polite, friendly, professional, and great work. They go the extra mile.

They are friendly, and professional

The guys were very professional and well trained. They took the extra time to be sure everything was right before they left. It’s working great!

The customer service that Aquarius offers is very good! The technician who came out to diagnose our issues was very professional and was very thorough. It was extremely cold at the time and our furnace was not safe to run and Aquarius provided us complimentary space heaters to keep our house warm and comfortable. The part that caused me to rate our experience an A vs a B would be when it came time to talk through our options on replacing our furnace. We felt the experience was more like buying a used car than talking about replacing the system that keeps our home comfortably safe. The price started very high and we were then given all the "discounts" they were making "available" to us. I would suggest that when giving customers their options just start with the best price you have available to give them. That played a part in why we chose to go with a different company for the work.

EXCELLENT WORK AND EMPLOYEES WERE THE BEST! GREAT WORK ETHICS AND ON TIME. THE BEST!