We provide total landscape solutions for our clients. Areas of expertise are Landscaping to include Water Features and Outdoor Kitchens, Property Maintenance, and Lawn Fertilization.
Description of Work: Goetz Landscape put in a garden for me. They do my lawn service as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Alan H.
07/2009
5.0
landscaping, hardscaping
 + 0 more
It was very good.
Description of Work: They did landscaping around my house, creating additional patio and garden space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Scott K.
06/2008
1.0
hardscaping
 + -1 more
The appointment itself went fine.
Description of Work: More than 3 weeks ago (Month of May-latter half) I had an appointment with Peter to give me an estimate of a variety of landscaping concerns ranging from repairing 4 large rock retaining walls, adding rock landscaping, removing dead shrubs; this is to be a potentially large job. Peter and I spent time walking around, he measured, wrote what he needed; I even gave him my property survey to help with his measuring (for him to keep and help with making plans). At the end of the appointment Peter stated that he was busy-to please give him a week and a half to get back to me. I advised Peter to let me know as soon as he could however as I was told by the appointment setter that Goetz is booked out until July for their jobs and I don't want to wait past July to get the necessary work done. It has been well over a week and a half at this point. The reason I joined Angie's List is because I don't believe that consumers should have to 'hunt' down the service people to give them their money...Goetz is popular in our area; but I won't use them simply because Peter did not follow up in the time frame with which he stated; for that matter-he simply hasn't followed up at all. Another frustration about this is that Goetz is booked out until mid July to perform all the work, but you can not schedule the work until the landscape architect (Peter) gets back to you and you agree on the plans. While I understand this is protocol-I imagine that Goetz is booked out until August by this time. This is unacceptable that Peter put a consumer off for so long.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Goetz Landscape Inc
Thank you very much for your feedback. I understand your frustration, please accept my apology. However, if you were not satisfied with Pete's performance, I would have appreciated a call from you, so I could have solved the problem. Even if that meant me taking on your project personally. The seasonality of the landscape business is very difficult and frustrating at times. We always encourage customers to work with a designer over ther winter months, or early Spring before we get in to the constuction phase. We promote this on our website and signage as well. We also provide discounts to customers who choose to work with us at this time, because it increases theover all level of customer satisfaction, in which we are 100% committed too. This is the second season Pete has not worked with us here at Goetz. He has gone out on his ownand started his own company. However, I would still like to resolve this issue with you, I feel it is the right thing to do. Please let me know how you would like to proceed. Thank you for your time and consideration. Respectfully submitted, Joe Goetz, President
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Service Categories
Landscaping,
Pavers and Hardscaping,
Lawn and Yard Work,
Lawn Fertilization & Treatment,
Snow Removal,
Landscaping - Lighting,
Holiday Decorating,
Stone and Gravel,
Lawn Irrigation
FAQ
Goetz Landscape Inc is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Goetz Landscape Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Goetz Landscape Inc offers the following services: We provide total landscape solutions for our clients. Areas of expertise are Landscaping to include Water Features and Outdoor Kitchens, Property Maintenance, and Lawn Fertilization.