Metro Garage Door Co

Tom worked with me to diagnose the problem with my opener. The company was very friendly and responsive to work with, we had 1 scheduling issue but they were quick to communicate and keep me in the loop.

We have used these people for all of our garage door and door spring replacement. Work is always done to our satisfaction. They always have the best price,and the workmanship is second to none. A+

Great! I asked a few questions about maintenance and he answered all of them.

They showed up when they said they would and got job done very efficiently. very friendly. Have used them before and will continue to use them.

I was very impressed with Gene from Metro. He was professional, diagnosed issues, did quick repairs and significantly improved the performance of my garage door and opener. Price was reasonable and on a par with other firms. Based on this experience, I trust them and would use them again.

Very professional. Have not had any problems since. Garage door openers work great!!

OK. Salesperson was a little aggressve.

The work great! The tech was very professional and completed the job quickly!

We needed a new garage door and the salesperson who came out was very knowledgeable and helpful. When it came time for the installation, they didn't show up the first time, then the second time were going to be a couple hours late but didn't call. I understand things come up - but this company does not do a good job of communication. The owner didn't care. Roll the dice and hire them and hope there's no issues, because they are not going to communicate with you if there are. Never been so frustrated with a company doing work on the house.

Nice service professional, showed me some areas that needed attention but I deferred that work for now. Happy with what was done,

Came same day, replaced the opener immediately.

Showed on time and completed work as expected.

Great! No problems, installation went well and door opener is operating properly.

Metro Garage has been out 3 times to fix the same problem and have never asked for another penny. The problem is a result of a sticky door because my painters did a poor job of keeping paint off the garage seal...nothing because of Metro Garage, but Metro Garage has repeatedly come back to fix the cable. Randy was very helpful. I would definitely have them out again. Ask for Randy.

The problem turned out to be the garage itself and not the door, so nothing was done re: fixing. They oiled the track, and replaced some rollers.

They came while I was at work. Had no physical contact with them. Door is working great.

Perfect service. I called them in the morning. They sent Jesse in the afternoon. He could not have been nicer. Extremely knowledgeable and professional. He explained the job and performed it very well. I will definitely be using this company for all future garage door needs.

They did $225 in repairs but left the door inoperable. This was not communicated to me by the service technician and it took 2 days to figure out why they left the door inoperable. The reason for not leaving a door that functioned was that it did not comply with a 1992 law even though the home was built in 2004. It would have been nice if they would have communicated any issues when they called and told me they did $225 in repairs. My tenant did disengage the opener when it became inoperable and that may solve my problem, but the communication was poor and I didn't contact them to replace parts. I contacted them to solve my issue or give guidance on what it would take to solve my issue.

Service was great. They were running behind and were outside of the appointment window. Had to call to get an update on time. Once technician arrived all service was done in a professional and timely manner.

A couple days after they did the cable replacement and tune up, we started having a new issue where the garage door would only close part way and would then go back up. We had not experienced this prior to their visit. I saw at the bottom of my receipt from Metro: "Service warranted for 30 days from the date of this receipt." So I called to see if they could come back and see what was going on. I have used several companies on Angie's list in the last few years, and they've all provided great customer service. Seeing that these guys had an "A" rating, I assumed they would just come back out and look at my garage since I was within 30 days - no problem, no questions asked. I also assumed since they worked on my garage door, did a tune up, and offered a warranty, that if anything was suddenly wrong a couple days after they did the work, that it would likely be fixed without issue (or at least if it were something major and not caused by the work they did, my options would be graciously explained to me). Boy was I mistaken! When I called, the woman who answers the phone curtly told me that there would be a charge for technicians to come out and look at it (even though I was in the 30 days and had not had this problem prior to them messing with my garage door) AND she also sternly advised that if something was discovered to be wrong with my garage door/opener that was not SPECIFICALLY WITH THE CABLES THEY HAD JUST REPLACED, I would be charged full price for fixing whatever that was. I asked to speak to a manager since I felt I was at least owed a free visit for technicians to see if the work they did caused this new problem (since it was not happening prior to them coming the first time). I spoke to Bill, the manager. He reluctantly told me that he'd have the technicians come "out as a continuation of my previous order" and that way he would not have to charge me for the trip. But he did reiterate what the woman had said - if they find a problem that is not directly related to the cables they replaced, it was not warrantied. So the technicians came out today, looked at my garage door, and told me the problem is with my wiring/opener and nothing to do with the cables that had been replaced. I thanked them and then said I would hold off on having anything done today (since I was still feeling curious that this started after they'd done work on my garage, they were claiming it is unrelated, and frankly at this point I was not feeling great about giving Metro any more of my business). The technician then told me I owed him $70 for coming to my house. I told him I had spoken to Bill the previous day and that he'd said I wouldn't be charged for the visit. The technician then said "ok well then you owe $25." I again reiterated that I was told there would be no charge. He then made me sign a receipt on which he'd written "Refused to pay". After they left, I called and asked to speak to Bill again. I explained what had happened and my confusion as to why I was being told I owed money when he'd promised they'd come out free of charge. He then denied having ever told me there would be no charge. Bottom line: This company is out to make a buck, regardless of the customer experience. They don't think they need repeat business and I'm guessing don't think they need to stand by their work or give customers the benefit of the doubt because they have over 1,000 "A" ratings (but 45+ F ratings and climbing...). I'm sure they're probably ok to use if they happen to fix your issue right the first time and you never have to see them again but beware - if there is a problem they couldn't care less about you or your issue. The warranty is garbage. Use someone else. The sad thing is that if they would have done the warranty house call for free to stand by their work, treated me fairly, communicated well and politely and with any sort of compassion, I would have happily paid them for the parts and labor for the new repair and would have used them for years to come. This is not how you treat people if you ever want them to come back or say good things about you to the neighbors when their garage door breaks.

The garage door spring broke on a Friday night. The following morning I called a different business offering same day and weekend service and was told that they wouldn't be able to come out until the following Tuesday. I then contacted Metro Garage Door, and they were able to send somebody that same Saturday morning. The representative was able to replace the garage door spring and cables within 30 minutes. I tested the garage door and it worked perfectly. The service was reasonably priced and the representative was friendly and professional. I would recommend this company and will use them again in the future when garage door service is needed.

Went pretty good. Was a dent in one of the panels so had to come back. I don't think the trim job was real good.

The doors work fine. The cost was above market, but we felt that was acceptable. Then we tried to program the in-car openers. To be specific, we have a 2010 Toyota and an older Infiniti. Neither is really an old car. I had told Kyle the year and model of both cars. He said he was sure both were ok. I should have asked what ok meant. It turns out that NEITHER car works with opener Kyle recommended (If he knew the unit wouldn't work, he should have either recommended and installed another unit or should have told me that I'd have to spend an additional $56 to make this one work.) I have to say calling Liftmaster confirmed within 3-4 minutes that NEITHER car would work. I called Liftmaster to get instructions and, learning that I needed the additional part, asked about the cost. Liftmaster said the list price (confirmed on the Liftmaster website) was $24.99. The operator suggested I go to Amazon for a better price (couldn't really get less than $25, but we can get free shipping.) Liftmaster also suggested I contact the company that installed the unit as they might have a better price. Clearly, Liftmaster has built into the cost to distributors enough cushion to be able to offer less than $24.99. Here's where things went south. I called Metro and asked why I wasn't told that an additional part would be required. I was told that it was too complex for them to know what cars need additional parts. When I suggested that it took only a few minutes to get that information from Liftmaster, the Service Manager said that was too long. It took Kyle most of the morning to do the door and opener install. To spend less than 5 more minutes to make sure I knew what I was buying should NOT have been a burden. That was just plain bad service. But it gets worse: when I talked to the Service Manager about buying the required part, he said he'd sell it for $56 if I picked it up at their Golden Valley office. Or I could pay to have it shipped. I asked why it cost $56. He said that was the list price. I pointed out that the Liftmaster website list price is $24.99. Instead of accepting that claiming the $56 price was a blatant lie, he said I could talk to the owner when he returned next week. He, the Service Manager, didn't set the prices. I can't wait to see how long it takes for the owner to get back to me. I'm now wondering whether Kyle unbalanced the lift spring to make the opener fail. It's easy enough to do. Of course I have no proof, because I didn't watch him work. I should have.

Did good, quality work on an aging door.

great - Kevin was patient & clear about what needed to be done.