Metro Garage Door Co

really good

Great experience

THEY WERE GREAT! THEY WORKED QUICKLY AND EFFICIENTLY AND GOT THE JOB DONE RIGHT. I WOULD USE THEM AGAIN!

FOLLOW UP GOOD. DID CORRECT THE INITIAL INCORRECT INSTALLATION

THEY WERE ON TIME AND WORKED VERY EFFICIENTLY. GREAT WORK!

PROVIDED AN ASSESSMENT OF THE DOOR AND RECOMMENDED ADDITIONAL WORK BASED ON AGE AND CONDITION, BUT CORRECTLY POINTED OUT THAT THE SPRING WAS IN GOOD SHAPE (ANOTHER COMPANY HAD IN RECENT YEARS REPLACED THE SPRING). FOUND AND CORRECTED CAUSE OF WEAR, RATHER THAN JUST TREATING THE SYMPTOMS.

I INITIALLY CALLED THE COMPANY ON A SUNDAY NIGHT, AFTER THE AUTOMATIC GARAGE DOOR POWER CABLE SNAPPED AND THE DOOR WAS STUCK IN THE CLOSED POSITION. I SPOKE TO THE GUY WHO WAS HANDLING THE AFTER-HOURS EMERGENCIES AND HE EXPLAINED THE RATE SYSTEM TO ME. HE SUGGESTED IT WOULD BE MUCH CHEAPER (LESS THAN HALF THE PRICE) IF WE COULD WAIT UNTIL THE FOLLOWING DAY, AND ASSURED ME THAT IF WE CALLED WHEN THE COMPANY OPENED AT 8:00 A.M., THERE WAS A 90% CHANCE WE WOULD GET SERVICE THAT DAY. IT TURNED OUT TO BE TRUE. I WAS PLEASED THAT HE OFFERED A LESS EXPENSIVE OPTION, RATHER THAN JUST TAKE OUR MONEY UNNECESSARILY.

SATISFIED WITH QUALITY AND RESPONSIVENESS. ONLY ISSUE WAS THAT WHEN THE WORK WAS COMPLETED, THE SERVICE PERSON LEFT WITHOUT LETTING ME KNOW HE WAS DONE, EVEN THOUGH I WAS AT THE HOUSE THE WHOLE TIME. SO I DID NOT KNOW HE WAS DONE, WHETHER IT WAS SAFE TO USE THE DOOR, NO EXPLANATION OF ANYTHING. HE PROBABLY DID NOT WANT TO WASTE THE 10 MINUTES TALKING TO ME, I FELT THAT WAS A VERY UNPROFESSIONAL FINISH TO A JOB OTHERWISE WELL DONE.

THERE WAS A LARGE DELAY IN RECEIVING THE DOOR. COMMUNICATION WAS TERRIBLE. THERE WERE MANY ERRORS AND MISHAPS. THE INSTALLER WAS RUDE AND WAS SOMEWHAT EVASIVE. I WOULD NOT USE THEM AGAIN.

THEY MET ALL OF MY EXPECTATIONS. THEY WERE RESPONSIVE, WITH THE EXCEPTION OF RETURNING MY INITIAL PHONE. AFTER A FEW DAYS OF RECEIVING NO RETURN PHONE CALL, I EVENTUALLY CALLED THEM BACK TO SCHEDULE AN APPOINTMENT. OTHER THAN THAT, THEY WERE ON TIME WITH THE APPOINTMENT, AND I WAS PLEASED WITH THE WORK THEY DID. I WOULD RECOMMEND THEM TO OTHERS.

HIGHLY RECOMMENDED. EASY AND FRIENDLY TO DEAL WITH AND PRICES WERE GREAT.

THE PEOPLE WHO INSTALLED IT SMOKED A LOT. THEY TIPPED OVER A CAN OF PAINT AND DIDNT MAKE ANY EFFORT TO CLEAN IT UP. I WOULD GO BACK.

THE FIRST DOOR INSTALLED WAS NOT THE COLOR WE ORDERED. WHEN NOTIFIED, THE PERSON SEEMED RELUCTANT TO ADMIT RESPONSIBILITY, BUT DID AGREE TO INSTALL THE CORRECT DOOR. THE INSTALLATION PERSON WAS VERY NICE AND PROFESSIONAL. THE DOOR DOES NOT COME WITH THE EDGE STRIPPING NEEDED TO MAKE IT WEATHERPROOF. I WAS TOLD I WOULD NEED TO BUY AND INSTALL THAT MYSELF.

THE OWNER SAID SHE TELLS HER GUYS TO ACT AS THOUGH THEY WERE FIXING THEIR MOTHER'S GARAGE DOOR. THEY WERE PROMPT, FAST AND EFFICIENT. IT'S TOO BAD THEY ONLY DO DOORS BECAUSE I WOULD HIRE THEM FOR ANY OTHER JOB IN A NEW YORK MINUTE.

DIDNT TRY TO SELL MORE THAN NEEDED, WAS VERY PROFESSIONAL

VERY GOOD; SUPPOSED TO BE THERE BETWEEN 10 & 12 AND ARRIVED AT 12:30

GAVE SUGGESTIONS ABOUT OVERALL CONDITION OF OPENER AND ITS AGE AND HOW TO AVOID FUTURE SERVICE-RELATED WORK.

SAID HE WOULD HAVE THE MOTOR BY FRIDAY AND HE HAD IT. ONLY TOOK HALF AN HOUR.

THEY WERE EXCELLENT TO DEAL WITH FROM THE TIME I FIRST CALLED THEM. I AM TOTALLY IMPRESSED!!!

PERSON WHO PROVIDED ESTIMATE WAS HONEST AND SINCERE AND PROVIDED INFORMATIVE ANSWERS TO MY QUESTIONS.

PRICE CAME IN WELL BELOW OTHER ESTIMATES. ONE OF FEW COMPANIES IN METRO TO SERVICE BAR-COLE DOORS (OLD). OUTSTANDING SERVICE!!

I DIDNT KNOW THIS QUALITY OF SERVICE STILL EXISTED!

OUR GARAGE DOOR IS VERY OLD, BUT THEY CAME OUT AND HAD EVERY PART IMAGINABLE

WHEN THEY GOT HERE, THEY FOUND OUT THAT CABLES NEEDED TO BE REPLACED, AND IT WAS CHEAPER TO GET IT DONE NOW, RATHER THAN AT A LATER TIME.

KNOWLEDGEABLE AND HELPFUL. WE HAVE USED THEM A FEW TIMES AND ARE ALWAYS PLEASED WITH THEIR SERVICE. THEY DONT MIND EXPLAINING THE PROBLEM TO YOU AND THEY GUARANTEE THEIR WORK.